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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839735 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839735 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13611 Views
  • 1 replies
  • 0 likes
  • 13611 Views
  • 1 replies
  • 0 likes

Incorrect Bluetooth Track Info

Hi,I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. This happens whether I skip forwards or backwards. Oddly...

  • Newbie
  • Hi, I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. Thi...
  • gilcohen84
  • Casual Listener
  • 317 Views
  • 2 replies
  • 1 likes
  • 317 Views
  • 2 replies
  • 1 likes

Solved!! Stops playing randomly with power saving on.

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides to do it again. I've noticed that if my screen isn...

  • Regular
  • Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides...
  • Joe
  • Community Legend
  • 79919 Views
  • 10 replies
  • 4 likes
  • 79919 Views
  • 10 replies
  • 4 likes

Gear S3 Frontier Fail

I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. As a result I have been attempting (with a degree o...

  • Newbie
  • I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. ...
  • 299 Views
  • 0 replies
  • 1 likes
  • 299 Views
  • 0 replies
  • 1 likes

Missing Metal

Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...

  • Newbie
  • Noticed that Hearteater by To The Grave is gone from from my playlist and the Album itself, any reason why? Honestly really annoyed that Spotify has removed one of my favourite songs on the app...&nb...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Why are there two UIs for radio, and why do they have the like/dislike buttons on opposite sides?

I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us like songs by merely searching, it's a pretty hard m...

  • Newbie
  • I listen to music at work, so I need to be quick when liking songs, this stupid discrepency has had me dislike some really great songs, and beacuse you don't have a menu for that, nor do you let us l...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Superuser Contribution Noise at beginning of tracks.

I'm experiencing an audible burst of noise at the beginning of each track. when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Similarly casting Spotify from my Windows 10 desktop via the Chrome ...

  • Casual Listener
  • I'm experiencing an audible burst of noise at the beginning of each track.   when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Simil...
  • phice_2000
  • Newbie
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

See downloaded but not saved music

Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I can filter to see downloaded files but it only sho...

  • Newbie
  • Hello, I have downloaded several albums onto my phone in the last year which I didn't save to my Spotify library. Is there a way to see a list of these? Some I would like to save to my library now. I...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Spotify Play Queue is missing 'REMOVE' button

I have an aneroid phone. I have had spotify for over a year so I know that I can skip songs through the queue, but what happened to the 'REMOVE' button in the queue? All it's doing now is highlighting the songs grey. I also recently updated the app.

  • Regular
  • I have an aneroid phone. I have had spotify for over a year so I know that I can skip songs through the queue, but what happened to the 'REMOVE' button in the queue? All it's doing now is highlightin...
  • anna3321
  • Regular
  • 322 Views
  • 5 replies
  • 0 likes
  • 322 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't find discover weekly

I used to always find it on my froint page but never used it. Now i'n interested but i can't find it anywhere. I tried search and still can't find it. How can i fix this problem?

  • Newbie
  • I used to always find it on my froint page but never used it. Now i'n interested but i can't find it anywhere. I tried search and still can't find it. How can i fix this problem?
  • JuanSebastian
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con mi cuenta

Mi cuenta cierra sesión en mi celular Android Moto G4 y cuando me pide continuar con la sesión mis canciones descargadas fueron eliminadas, no puedo reproducirlas en offline, ya intenté reinstalar la app, borre mis diapositivos offline y volví a acti...

  • Newbie
  • Mi cuenta cierra sesión en mi celular Android Moto G4 y cuando me pide continuar con la sesión mis canciones descargadas fueron eliminadas, no puedo reproducirlas en offline, ya intenté reinstalar la...
  • JuanSebastian
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify undownloads my songs randomly

Hello all, I'm in need of your urgent help guys.I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloaded them and again they have been undownloaded.... Does anybody ...

  • Newbie
  • Hello all,   I'm in need of your urgent help guys. I've been using spotify for one year, everything was fine until yesterday. Strangely all my songs were undowloaded by the app. I redownloade...
  • JuanSebastian
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wachtrij is niet zichtbaar

De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?

  • Newbie
  • De optie om de wachtrij te zien is voor mij niet zichtbaar. Telefoon is Samsung Galaxy S7 edge. Weet iemand wellicht hoe dit kan?
  • JuanSebastian
  • Roadie
  • 1341 Views
  • 1 replies
  • 0 likes
  • 1341 Views
  • 1 replies
  • 0 likes

Spotify Home Page not working

All the other features work except the home page. Whenever I go to home page, it says "Sorry, something went wrong.That didn't work. Please have another go." I've tried logging out, cleared data and cache, reinstalled the app. But all of the solution...

  • Newbie
  • All the other features work except the home page. Whenever I go to home page, it says "Sorry, something went wrong.That didn't work. Please have another go." I've tried logging out, cleared data and ...
  • CarlosESierra
  • Newbie
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Angemeldet bleiben

Hallo liebe Community, Habe mein Smartphone auf den Werkszustand zurückgesetzt und Spotify daher neu installieren müssen. Seither muss ich mich jedesmal neu anmelden wenn ich die App öffne... Dieses Problem hatte ich vorher nicht. Weiß jmd wie ich da...

  • Newbie
  • Hallo liebe Community,   Habe mein Smartphone auf den Werkszustand zurückgesetzt und Spotify daher neu installieren müssen. Seither muss ich mich jedesmal neu anmelden wenn ich die App öffne.....
  • 3270 Views
  • 0 replies
  • 7 likes
  • Account
    Login
  • 3270 Views
  • 0 replies
  • 7 likes

Huge amount of data being consumed by Spotify

I am using the Motorola G4 Plus (Android 7.0) with Spotify Premium installed. This past billing cycle, within 3 weeks, the app has consumed 3.37 GB of data. I still have a week to go before the data counter reset. It has never been this large before....

  • Casual Listener
  • I am using the Motorola G4 Plus (Android 7.0) with Spotify Premium installed. This past billing cycle, within 3 weeks, the app has consumed 3.37 GB of data. I still have a week to go before the data ...
  • user-removed
  • Not applicable
  • 358 Views
  • 3 replies
  • 1 likes
  • 358 Views
  • 3 replies
  • 1 likes

Spotify deleted my music (again)

This is at least the 10th time that my Spotify has deleted all of my downloaded music from my Samsung A3 smartphone. Its honestly really anoying! The app remembers the artists I follow but somehow deletes the 9+ GB of music I have downloaded. Every t...

  • Newbie
  • This is at least the 10th time that my Spotify has deleted all of my downloaded music from my Samsung A3 smartphone. Its honestly really anoying! The app remembers the artists I follow but somehow de...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Downloaded music

I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they show as not downloaded and have to be again. Then I...

  • Casual Listener
  • I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they ...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Music skips, pauses randomly when headphone on

My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear. Most times it is when I place the phone into my pocket or when I am walking.I have tired a clean reset (uninstall, reinstall). This problem has only occ...

  • Newbie
  •   My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear.  Most times it is when I place the phone into my pocket or when I am walking. I have ti...
  • TheVicArmyYT
  • Newbie
  • 1732 Views
  • 1 replies
  • 3 likes
  • 1732 Views
  • 1 replies
  • 3 likes

Can't Find Daily Mix, Usual Workarounds Not Working

I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Help section of the Spotify website, I found that my D...

  • Newbie
  • I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Hel...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

"Watch now" button rarely shows when the "30 minutes of ad-free music" sound byte comes on

Hello Spotify Android Team, On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 minutes of add free music" sound byte rarely shows.In an effort to g...

  • Casual Listener
  • Hello Spotify Android Team,   On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 min...
  • FrankensteinTJ
  • Casual Listener
  • 1469 Views
  • 2 replies
  • 0 likes
  • 1469 Views
  • 2 replies
  • 0 likes

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