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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1079 Views
  • 0 replies
  • 4 likes

Spotify will switch to a random song in the middle of a playlist

Exactly what the title said. I will be playing a playlist, and all of a sudden after a song is over, Spotify will switch to a different song that I've never even heard of. It's especially annoying because I can't skip more than 6 songs per hour. Plea...

  • Casual Listener
  • Exactly what the title said. I will be playing a playlist, and all of a sudden after a song is over, Spotify will switch to a different song that I've never even heard of. It's especially annoying&nb...
  • Zeoj99
  • Casual Listener
  • 864 Views
  • 3 replies
  • 0 likes
  • 864 Views
  • 3 replies
  • 0 likes

Music always stops when browsing using Chrome

Hi all, This has been happening forever. I'll be listening to Spotify on my Galaxy S7 Edge while browsing the web using Chrome. I've got autoplay media set to off, and site audio is muted. Still, whenever I'm surfing, any time there's any annoying we...

  • Newbie
  • Hi all,   This has been happening forever.  I'll be listening to Spotify on my Galaxy S7 Edge while browsing the web using Chrome.  I've got autoplay media set to off, and site audio...
  • coreysolomon
  • Newbie
  • 3114 Views
  • 1 replies
  • 5 likes
  • 3114 Views
  • 1 replies
  • 5 likes

Android new playlist design broken.

I really like the new playlist deisgn, this really good! And please continue updating playlists. But there is an issue. There is no side padding for the descriptions. Please add one. At least 8dp preferably 16. Now it looks like **bleep**, and it's h...

  • Regular
  • I really like the new playlist deisgn, this really good! And please continue updating playlists.   But there is an issue. There is no side padding for the descriptions. Please add one. At leas...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Difference between a “This is..” playlist and following an artist.

Hello,Can someone describe which songs are played when i follow an artist and then play the songs?Is it “all” the songs of this artist? What about the “This is..” playlist ?I would like to know what is the difference, in terms of the songs played in ...

  • Newbie
  • Hello, Can someone describe which songs are played when i follow an artist and then play the songs? Is it “all” the songs of this artist?  What about the “This is..” playlist ? I would like ...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Problème de lecture - s'arrête à chaque morceau

Depuis quelques temps la lecture s'arrête à chaque morceau, je suis obligé d'appuyer sur le bouton de lecture pour chaque morceau ... Quelqu'un a-t'il le même problème?

  • Casual Listener
  • Depuis quelques temps la lecture s'arrête à chaque morceau, je suis obligé d'appuyer sur le bouton de lecture pour chaque morceau ... Quelqu'un a-t'il le même problème?
  • user-removed
  • Not applicable
  • 984 Views
  • 1 replies
  • 0 likes
  • 984 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bloqueé un artista por ERROR

Accidentalmente mientras pasaba las canciones de mi playlist le di bloquear sin querer a varios artistas ya que el icono de bloquear esta justo al lado del que uso para pasar las canciones. Como recupero a los artistas que accidentalmente puse en est...

  • Casual Listener
  • Accidentalmente mientras pasaba las canciones de mi playlist le di bloquear sin querer a varios artistas ya que el icono de bloquear esta justo al lado del que uso para pasar las canciones. Como recu...
  • Alex0510
  • Newbie
  • 13498 Views
  • 14 replies
  • 4 likes
  • 13498 Views
  • 14 replies
  • 4 likes

I got logged out and I cannot log back in

Right so a few weeks ago I got logged out of spotify on my phone, bearing in mind I use facebook to log in. So I tried logging back in several times to no avail (using my username and my facebook login) but it was no good. I even changed my facebook ...

  • Newbie
  • Right so a few weeks ago I got logged out of spotify on my phone, bearing in mind I use facebook to log in. So I tried logging back in several times to no avail (using my username and my facebook log...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Cover via Bluetooth in Skoda

Hi everybody, I recognized that only like 20% of the covers are shown on my car's stereo while using Spotify via bluetooth. The rest only shows the bluetooth logo or a generic genre picture (like "Rock and Alternative").At first I thought that I can ...

  • Regular
  • Hi everybody,   I recognized that only like 20% of the covers are shown on my car's stereo while using Spotify via bluetooth. The rest only shows the bluetooth logo or a generic genre picture ...
  • Cojack
  • Newbie
  • 1758 Views
  • 1 replies
  • 0 likes
  • 1758 Views
  • 1 replies
  • 0 likes

Streamed songs and deleted music still taking up space

The music i recently deleted are still in my phone's memory, as there were no changes in the storage space when i unchecked the downloaded songs. It also seems that Spotify actually saves the data for streamed songs. How do i delete this without havi...

  • Newbie
  • The music i recently deleted are still in my phone's memory, as there were no changes in the storage space when i unchecked the downloaded songs. It also seems that Spotify actually saves the data fo...
  • 351 Views
  • 0 replies
  • 1 likes
  • 351 Views
  • 0 replies
  • 1 likes

Spotify app loging

I have an account that works through the internet/web, but it wont work from the app, when I put my info it doesnt log in.

  • Newbie
  • I have an account that works through the internet/web, but it wont work from the app, when I put my info it doesnt log in. 
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Spotify making bad sounds using SD

When I use Spotify with the microSD set as Main memory on my P8 lite 2017 (so the cache is in the SD) there are small interferences and small pauses like a tic while playing a song as the SD is too slow to be accessed. My SD is this:https://www.amazo...

  • Casual Listener
  • When I use Spotify with the microSD set as Main memory on my P8 lite 2017 (so the cache is in the SD) there are small interferences and small pauses like a tic while playing a song as the SD is too s...
  • zxxx48923
  • Casual Listener
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline)

toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer

  • Newbie
  • toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer
  • Bittencourt
  • Spotify Star
  • 1252 Views
  • 3 replies
  • 0 likes
  • 1252 Views
  • 3 replies
  • 0 likes

Music stops when phone locks

I have a Samsung galaxy s7 and recently/randomly when I'm playing music when my screen locks or i get a notification such as a txt message the music stops playing and doesn't start until I manually start it again. Anyone else having any similar issue...

  • Newbie
  • I have a Samsung galaxy s7 and recently/randomly when I'm playing music when my screen locks or i get a notification such as a txt message the music stops playing and doesn't start until I manually s...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Songs Playlist Empty

So the favourites (ticked) playlist I've created over the last few years is suddenly empty!!How the **bleep** has this happend? And how the **bleep** can I get it back?

  • Newbie
  • So the favourites (ticked) playlist I've created over the last few years is suddenly empty!! How the **bleep** has this happend? And how the **bleep** can I get it back?
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Video loop cover art crashes Android app

Besides being annoying the new fullscreen video loops shown as cover art for some songs also crash the app. What's worse: you can't disable them. Please allow me to turn them off.

  • Regular
  • Besides being annoying the new fullscreen video loops shown as cover art for some songs also crash the app.   What's worse: you can't disable them.  Please allow me to turn them off.
  • Propheticus
  • Regular
  • 791 Views
  • 2 replies
  • 1 likes
  • 791 Views
  • 2 replies
  • 1 likes

My library won't sync with pc version

Hey,I've been filling up my library yesterday on pc (searching for songs and "Save" them to my library)although it saved them on my PC version of Spotify, the next day when I was driving to work I saw that my library didn't include all the songs I sa...

  • Casual Listener
  • Hey, I've been filling up my library yesterday on pc (searching for songs and "Save" them to my library) although it saved them on my PC version of Spotify, the next day when I was driving to work ...
  • Arikthrleking
  • Casual Listener
  • 1077 Views
  • 3 replies
  • 0 likes
  • 1077 Views
  • 3 replies
  • 0 likes

Superuser Contribution Musicas baixadas indisponiveis offline

Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.

  • Newbie
  • Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.
  • gabrielkisame12
  • Casual Listener
  • 1104 Views
  • 3 replies
  • 0 likes
  • 1104 Views
  • 3 replies
  • 0 likes

Storage option in settings doesn't appear

It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.

  • Newbie
  • It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Song metadata does notupdate via bluetooth when phone is locked

If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed. If I stop the car and then return a few minutes later, the bluetooth audio reconnects and the music will c...

  • Regular
  • If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed.   If I stop the car and then return a few minute...
  • zizzam
  • Newbie
  • 16134 Views
  • 16 replies
  • 3 likes
  • 16134 Views
  • 16 replies
  • 3 likes