Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

385539 Views

544 replies

34 likes

Account
Free
  • 385539 Views
  • 544 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7956 Views

0 replies

7 likes

  • 7956 Views
  • 0 replies
  • 7 likes

Spotify app stops after 30 minutes

Hi there!Since the Android update last week, my Spotify account on my Nokia 6 shuts down after a while when I'm not using other functions (let's say 30 minutes, when I'm walking or biking). I tried everything: my settings, downloading the app again, ...

Casual Listener

Hi there! Since the Android update last week, my Spotify account on my Nokia 6 shuts down after a while when I'm not using other functions (let's say 30 minutes, when I'm walking or biking). I tried...

jamesXL

Newbie

6969 Views

11 replies

1 likes

  • 6969 Views
  • 11 replies
  • 1 likes

Superuser Contribution app doesnt work no longer after being updated

Hey there, before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something like that- is there any help? thanks!

Newbie

Hey there,   before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something l...

LidaKampen

Newbie

764 Views

2 replies

0 likes

  • 764 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect from android device

My phone is running Android 8. I have the latest Spotify app installed. I use Spotify on my desktop (wired, Win10) and laptop (wifi, Linux with KDE plasma 5.x). In my home network I have a Teac NT-503 connected wired, and a Marantz 6012 on Wifi. From...

Music Fan

My phone is running Android 8. I have the latest Spotify app installed.   I use Spotify on my desktop (wired, Win10) and laptop (wifi, Linux with KDE plasma 5.x).   In my home network I...

inflatablemouse

Music Fan

2063 Views

1 replies

0 likes

Android
  • 2063 Views
  • 1 replies
  • 0 likes

Paguei mas não está liberado meu Spotify Premium

Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo a **bleep** ou terei medidas cabíveis contra.

Newbie

 Contratei o plano do estudante, porém paguei e não consigo usar. Minha conta está como se ainda estivesse free, já veio cobrando na fatura do cartão do mês passado e nessa também virá. Aguardo ...

Bittencourt

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Loop/Repeat Discover Playlist

I cannot find the loop (repeat playlist indefinitely) button anymore when listening to Spotify Discover. How can I set the Discover playlist to loop? I can set other playlists to loop OK, but listening to Discover the controls have disappeared!

Newbie

I cannot find the loop (repeat playlist indefinitely) button anymore when listening to Spotify Discover.   How can I set the Discover playlist to loop? I can set other playlists to loop OK, bu...

Redalert

Regular

1715 Views

1 replies

1 likes

  • 1715 Views
  • 1 replies
  • 1 likes

Run -genre disappeared

Hi!For my disappointment I couldn't find the "Run" in the genres anymore. The one where you can put/change your own bpm and the music responds accordingly. It was one of the few very, very useful things on Sporify and I really, really wish you bring ...

Casual Listener

Hi! For my disappointment I couldn't find the "Run" in the genres anymore. The one where you can put/change your own bpm and the music responds accordingly.   It was one of the few very, very...

AudraRobson

Newbie

6459 Views

24 replies

34 likes

BPM
run
Running
Running mode is gone
  • 6459 Views
  • 24 replies
  • 34 likes

App crashes on download switch for some albums

Spotify premium user here (family account), using stock Oneplus 5 with latest app and ROM version. Since a couple of days downloading albums is not working for all albums any more. Everytime I flick the switch the app crashes. I tried reinstalling, c...

Casual Listener

Spotify premium user here (family account), using stock Oneplus 5 with latest app and ROM version. Since a couple of days downloading albums is not working for all albums any more. Everytime I flick ...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

Solved!! [Account] Songs from previous weeks

[EN] How do I access songs from the previous week's "News of the Week" playlist? [BR] Como acessar as músicas da semana anterior da playlist "Novidades da Semana"?

Newbie

[EN] How do I access songs from the previous week's "News of the Week" playlist?   [BR] Como acessar as músicas da semana anterior da playlist "Novidades da Semana"?

Bethany_Dawn

Community Legend

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Samsung Note 8 problem!

Hey there! Hopefully someone can shed light on this as I've got no where else to turn! My problem is this.I watched prime video downloaded videos on my way to work in the mornings (about 40 mins)When I close prime videos and open Spotify it just show...

Newbie

Hey there! Hopefully someone can shed light on this as I've got no where else to turn! My problem is this. I watched prime video downloaded videos on my way to work in the mornings (about 40 mins) ...

952 Views

0 replies

0 likes

  • 952 Views
  • 0 replies
  • 0 likes

No puedo iniciar sesion en la app

Ayer se me cerro sesion de la nada en mi cuenta de spotify y trata de ingresar de nuevo y me sale que mi nombre de usuario/contrase?a son invalidos. Reestableci mi contrase?a y tampoco pude ingresar. Intente con mi cuenta de fb y si pude, entonces ce...

Newbie

Ayer se me cerro sesion de la nada en mi cuenta de spotify y trata de ingresar de nuevo y me sale que mi nombre de usuario/contrase?a son invalidos. Reestableci mi contrase?a y tampoco pude ingresar....

Gyo92

Newbie

6450 Views

4 replies

6 likes

  • 6450 Views
  • 4 replies
  • 6 likes

Why can't I play music on shuffle on android without upgrading

I have cancelled my premium membership and now I can't play anything on my Android phone even on shuffle without being prompted to upgrade. How do I sort this out?Also I downloaded a lot of music when I upgraded to premium and now it won't let me pla...

Casual Listener

I have cancelled my premium membership and now I can't play anything on my Android phone even on shuffle without being prompted to upgrade.  How do I sort this out? Also I downloaded a lot of m...

Whittyb

Casual Listener

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

Pocast saving spot

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

Newbie

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Play MP3 from mobile local files, not using desktop PC sync.

Hi,I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer.I have my own remixes in my mobile.I don't have a desktop computer (honestly, who needs one nowadays?), but all solutions i have...

Casual Listener

Hi, I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer. I have my own remixes in my mobile. I don't have a desktop computer...

vaneskabispo

Casual Listener

1737 Views

2 replies

0 likes

  • 1737 Views
  • 2 replies
  • 0 likes

Problema para reproducir en Huawei P8 Lite

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada. Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloqueo la pantalla de la musica se detiene. Segui las indica...

Newbie

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada.  Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloq...

saramb2000

Casual Listener

1557 Views

3 replies

0 likes

  • 1557 Views
  • 3 replies
  • 0 likes

Connection and performance issues

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it says that i'm offline. Plus images don't ever load...

Newbie

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Shuffle only works with recent added songs

Hello, I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with three recently added. When shuffling, these three are given pri...

Newbie

Hello,   I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with thr...

clep

Newbie

781 Views

1 replies

5 likes

  • 781 Views
  • 1 replies
  • 5 likes

Solved!! Something went wrong

I know this is an regular error but I have already tried almost all solutions...Clean install and log out from all accounts once...I am using premium but I cant even see my home page or take a look at any of artists pageThis problem keeps coming at: ...

Casual Listener

I know this is an regular error but I have already tried almost all solutions... Clean install and log out from all accounts once... I am using premium but I cant even see my home page or take a lo...

JoeGould1111

Music Fan

6986 Views

7 replies

0 likes

  • 6986 Views
  • 7 replies
  • 0 likes

Failed to listen to a song i chosed to dislike

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available"

Newbie

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available" &...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Oneplus 5 - wrong "offline" error. Cannot use home and search function

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. I cannot visualize the home (I get a generic error mess...

Casual Listener

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. &nb...

738 Views

0 replies

2 likes

  • 738 Views
  • 0 replies
  • 2 likes

I can't disable "behind the lyrics"

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

Newbie

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes