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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Using a smartwatch to remote spotify

Hi, I'm considering buying an android smartwatch to primary use it as a remote controller for my spotify app. Going through my library, shuffle song, skip song and so on. But i'm total lost and I saw that some of android smartwatch don't support spot...

Newbie

Hi,   I'm considering buying an android smartwatch to primary use it as a remote controller for my spotify app. Going through my library, shuffle song, skip song and so on. But i'm total lost ...

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Android notification control

On Android, since the most recent app update, the notification and lock screen controls randomly appear, when I am not playing music. There seems to be no pattern as to when it happens. Does anyone how to keep this from happening?

Newbie

On Android, since the most recent app update, the notification and lock screen controls randomly appear, when I am not playing music. There seems to be no pattern as to when it happens. Does anyone h...

337 Views

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The new update on Android

Am I the only one who absolutely hates the new update.You can't listen to saved songs, the whole app is now way more complicated.You can't even look at the songs in your playlist.Please help

Newbie

Am I the only one who absolutely hates the new update. You can't listen to saved songs, the whole app is now way more complicated. You can't even look at the songs in your playlist. Please help &...

JakeAdams

Newbie

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2 replies

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Album art missing on local files

When I add music to my local files, the music lacks album art. I added them manually through mp3tag. They work on neither Windows nor Android. What do I do to fix this?

Visitor

When I add music to my local files, the music lacks album art. I added them manually through mp3tag. They work on neither Windows nor Android. What do I do to fix this?

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Spotify stops when using Polar A370 heart rate monitor

Devices: Samsung S7, bluetooh headphones, Polar A370 wrist heart monitor Problem: Spotify occasionally stops playing while I'm using bluetooth head phones during a workout. It's annoying, but closing the app and turning headphones off and on usually ...

Newbie

Devices: Samsung S7, bluetooh headphones, Polar A370 wrist heart monitor   Problem: Spotify occasionally stops playing while I'm using bluetooth head phones during a workout. It's annoying, bu...

684 Views

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explicit content button

I would like the option to remove the (report explicit content) button.I scroll to bottom to play song radio and hit this button by mistake. i dont wanna report any content and feel the option to remove this button should up to the user.btw love spot...

Newbie

I would like the option to remove the (report explicit content) button. I scroll to bottom to play song radio and hit this button by mistake. i dont wanna report any content and feel the option to ...

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Offline downloads stuck at 0%

Hi, I'm unable to download any music offline on my Android device. The download stays at "0 of 1080 (0%)". Things I've tried:- Switching WiFi networks- Removing the cache- Reinstalling the app- Removing all offline devices from the account page All w...

Visitor

Hi,   I'm unable to download any music offline on my Android device. The download stays at "0 of 1080 (0%)".   Things I've tried: - Switching WiFi networks - Removing the cache - Rei...

user-removed

Not applicable

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Spotify does not work in my Moto M

I'm trying to use Spotify on my Moto M but whe I try to play a song it does not work, the only thing that appears is the name of the song and the pause button but id does not reproduce the song.

Newbie

I'm trying to use Spotify on my Moto M but whe I try to play a song it does not work, the only thing that appears is the name of the song and the pause button but id does not reproduce the song.

Nico

Community Legend

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I cant login to my samsung app

Hi all, I can't Login to my app account. I live in India at the moment so i tried to change the "country" from UK to India but i cant. The only option i can sellect is UK. Thanks in advance

Newbie

Hi all,    I can't Login to my app account. I live in India at the moment so i tried to change the "country" from UK to India but i cant. The only option i can sellect is UK.  &nbsp...

MattSuda

Spotify Star

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Spotify freezes/stops playing music randomly on Google Pixel 2

Just switched to Pixel 2. Spotify would randomly skip songs or freeze. I've tried to reinstall twice and nothing seems to work. How do I fix this issue?

Newbie

Just switched to Pixel 2. Spotify would randomly skip songs or freeze. I've tried to reinstall twice and nothing seems to work. How do I fix this issue?

703 Views

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Equalizer for Android

What happened to the Equalizer since the last Android update. Seems to be gone. Chatted with Spotify expert who told be to reinstall. Same issue after reinstall. Did it move?

Newbie

What happened to the Equalizer since the last Android update.  Seems to be gone.  Chatted with Spotify expert who told be to reinstall.  Same issue after reinstall.  Did it m...

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Widget

Whenever I close the application in the drawer the widget deletes the song that was playing. I think it's a shame because I really like the cover art of my favorite artists' albums. I would love that even terminating the app in any way the album cove...

Visitor

Whenever I close the application in the drawer the widget deletes the song that was playing. I think it's a shame because I really like the cover art of my favorite artists' albums. I would love that...

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Samsung Gear Support - IconX earbuds

Does Spotify allows me to download music to and play from IconX earbuds? I have been trying to download music to my Gear IconX to no avail. IF not, does anyone know which streaming program allows music to be downloaded or sync with external HD on Sam...

Newbie

Does Spotify allows me to download music to and play from IconX earbuds?  I have been trying to download music to my Gear IconX to no avail.  IF not, does anyone know which streaming progra...

Mechabjornis

Casual Listener

33644 Views

26 replies

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Solved!! Android phone and tracks keep pausing/stopping

I am on an S8 and have Spotify premium. Since the update yesterday(24th april) the music keeps pausing/stopping and I can find no reason for it. I have tried logging out, reinstalling and still the same. Tried all the forums, thought it was some batt...

Casual Listener

I am on an S8 and have Spotify premium. Since the update yesterday(24th april) the music keeps pausing/stopping and I can find no reason for it. I have tried logging out, reinstalling and still the s...

Misssarahblue

Casual Listener

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Disabling full screen artwork on the lockscreen

Is this even a possible? Back when I was using an iPhone, the artwork showed up in a small box (I can endure that) but on Android devices (currently OnePlus 5T) the situation is like this (check the attached file). Spotify just replaces my lockscreen...

Newbie

Is this even a possible? Back when I was using an iPhone, the artwork showed up in a small box (I can endure that) but on Android devices (currently OnePlus 5T) the situation is like this (check the ...

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2 devices 1 account

My wife has Spotify premium on her phone but when I log into her account on my phone it's not premium, it's still the free version. We don't play music at the same time but we don't like to use the same account. How do I have Spotify premium on more ...

Visitor

My wife has Spotify premium on her phone but when I log into her account on my phone it's not premium, it's still the free version. We don't play music at the same time but we don't like to use the s...

Nico

Community Legend

497 Views

1 replies

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Poor sound

Hi i hope someone can help me i am having a problum with the sound going up and down when i use spotify on my android phone any help would be great thank you.

Newbie

Hi i hope someone can help me i am having a problum with the sound going up and down when i use spotify on my android phone any help would be great thank you.

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Implement an actual shuffle function

Shuffle isn't much of a shuffle if it plays your songs in the EXACT SAME ORDER EVERY TIME. Shuffle needs to reset its play order so it plays songs in playlists randomly vs. the same order every time.

Newbie

Shuffle isn't much of a shuffle if it plays your songs in the EXACT SAME ORDER EVERY TIME.  Shuffle needs to reset its play order so it plays songs in playlists randomly vs. the same order every...

LukeStevo

Newbie

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Downloading new songs added to a playlist

I play my Spotify music by going to the playlist of all my favourite/chosen songs. I'm guessing it's a playlist on its own created by me clicking on the plus sign of a song to add it to my songs? The other day I signed up for premium and then downloa...

Newbie

I play my Spotify music by going to the playlist of all my favourite/chosen songs. I'm guessing it's a playlist on its own created by me clicking on the plus sign of a song to add it to my songs? The...

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Spotify no longer appearing on lock screen

Hi, I had to reset my password last night on my laptop. This morning I've had to log in again on my phone and now Spotify is not appearing on my lock screen or on the notifications bar at the top of my phone. I'm on a moto g 4, android v 7.0. ive che...

Newbie

Hi,   I had to reset my password last night on my laptop. This morning I've had to log in again on my phone and now Spotify is not appearing on my lock screen or on the notifications bar at th...

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