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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5423 Views

0 replies

6 likes

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Shuffle not working

About a week ago, I noticed that all of my playlists now will play from the beginning of the songs i added and consisently play everything in the same order offering no variety. I have tried re-installing and also logging in/out with no change in thi...

Casual Listener

About a week ago, I noticed that all of my playlists now will play from the beginning of the songs i added and consisently play everything in the same order offering no variety. I have tried re-insta...

Mengelb2

Casual Listener

606 Views

2 replies

0 likes

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Solved!! There's Something on my Playlist Album Cover

When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean? I've tried researching it and just get redirected ...

Casual Listener

When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean?...

Emessbee

Casual Listener

955 Views

3 replies

0 likes

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Sonos Connect not working

I've noticed that since the last update I am unable to play music via my Sonos PlayBar. Initially the app connects but there is no sound. The song is playing on the app but there is no sound on the soundbar (yes, I've checked the volume is up). Anywa...

Newbie

I've noticed that since the last update I am unable to play music via my Sonos PlayBar. Initially the app connects but there is no sound. The song is playing on the app but there is no sound on the s...

mwjano

Newbie

547 Views

1 replies

1 likes

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Spotify keeps deleting downloaded songs.

As per the subject. Bought a new phone. Cleared all previous offline devices....keeps deleting my downloaded playlists....getting tiresome and expensive. Please help me find a solution.

Newbie

As per the subject. Bought a new phone. Cleared all previous offline devices....keeps deleting my downloaded playlists....getting tiresome and expensive.   Please help me find a solution.

oldumbrella

Casual Listener

451 Views

1 replies

0 likes

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"Remove from this playlist button" disappeared

Hello Two days ago I have noticed some changes in playlist menu. When I click the shuffle button it always starts the first song from the playlist. This does not bother me much, but also "Remove from this playlist," button has gone. How to fix it? Th...

Casual Listener

Hello  Two days ago I have noticed some changes in playlist menu. When I click the shuffle button it always starts the first song from the playlist. This does not bother me much, but also "Remo...

Lukas26

Casual Listener

1045 Views

2 replies

2 likes

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Tracks in a playlist don't follow the right order (Android)

Everytime I select a song from the middle of the playlist, the next song is the one in the beginning of the list, in stead of the next in the playlist

Casual Listener

Everytime I select a song from the middle of the playlist, the next song is the one in the beginning of the list, in stead of the next in the playlist

TylerYatesHere

Casual Listener

882 Views

3 replies

0 likes

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Change user on tablet

Hello,I connect Spotify to a music server. For this I have specially set up an Android tablet just for this purpose. Now I've upgraded to Premium Family so my girlfriend can hear her own playlist. But: I can not find an easy way to simply switch the ...

Newbie

Hello, I connect Spotify to a music server. For this I have specially set up an Android tablet just for this purpose. Now I've upgraded to Premium Family so my girlfriend can hear her own playlist. ...

467 Views

0 replies

0 likes

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Playlist problems

Hey guys, well, my english isn't the best, but I hope that you can understand me: I have like 10 playlists on Spotify (in most of them are like 60 songs) and, as well, I have a great playlist (my "head" playlists) with 322 songs.When I want to hear m...

Newbie

Hey guys,   well, my english isn't the best, but I hope that you can understand me:   I have like 10 playlists on Spotify (in most of them are like 60 songs) and, as well, I have a grea...

373 Views

0 replies

0 likes

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Filter+wrong song

Hello, Weird stuff going on, started out of the blue. When I filter my playlist by, say, artist, the app plays the wrong song (the first song in the full playlist). It's happening in Android, not in my PC. Already reinstalled the app, cleared cache, ...

Casual Listener

Hello,  Weird stuff going on, started out of the blue. When I filter my playlist by, say, artist, the app plays the wrong song (the first song in the full playlist). It's happening in Android, ...

Lol1789

Newbie

1371 Views

4 replies

4 likes

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  • 4 likes

Chromecast keeps cutting out

Hello all, I have a reasonable internet connection (100 mBit) and Spotify keeps cutting out every 30 seconds or so when casting to my Audio Chrome Cast from one of my Android phones. Any thoughts as to what I should be looking at to resolve this? I'm...

Casual Listener

Hello all,   I have a reasonable internet connection (100 mBit) and Spotify keeps cutting out every 30 seconds or so when casting to my Audio Chrome Cast from one of my Android phones. Any tho...

collinL1

Newbie

3477 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Shuffle and Repeat not staying active

Recently all of my playlists have not been keeping shuffle and repeat activated. I will choose a song and activate the shuffle and repeat, but when I change the song the shuffle and repeat does not stay activated as it used to. I have tried shutting ...

Newbie

Recently all of my playlists have not been keeping shuffle and repeat activated. I will choose a song and activate the shuffle and repeat, but when I change the song the shuffle and repeat does not s...

628 Views

0 replies

6 likes

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Superuser Contribution How to add friends on spotify

So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?

Newbie

So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?

Alfredo

Roadie

6026 Views

1 replies

1 likes

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Like button from radio

If you press the like (heart) button in the app the song gets added to your libary. When your listening from your Daily Mix. But it doesnt do that if you are doing it from the lock screen and thats really annoying

Newbie

If you press the like (heart) button in the app the song gets added to your libary. When your listening from your Daily Mix.  But it doesnt do that if you are doing it from the lock screen and ...

296 Views

0 replies

0 likes

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Spotify deleting my downloads

Hi!:)So spotify recently deleted all of my downloaded songs, and if I try to download them again, it sais I can't, because I can only have downloaded songs for 3 device at once..but I only use my spoify on my phone, not any other device.

Regular

Hi!:) So spotify recently deleted all of my downloaded songs, and if I try to download them again, it sais I can't, because I can only have downloaded songs for 3 device at once..but I only use my s...

rozsnyaizsofia

Regular

866 Views

1 replies

0 likes

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Superuser Contribution Downladed music disappears after rebooting

Sup dear community, I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do restart my phone - every single time. Could someone show me...

Newbie

Sup dear community,   I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do...

Alfredo

Roadie

521 Views

1 replies

0 likes

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  • 1 replies
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Google Chrome casting app keeps skipping songs

This never happened. I went to a station and when I shuffled music the songs don't play and it slipped after 1 second. This is while I was casting. Not doing it while on my phone.

Newbie

This never happened. I went to a station and when I shuffled music the songs don't play and it slipped after 1 second. This is while I was casting. Not doing it while on my phone.

393 Views

0 replies

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Save my mixtape offline request

Hello,I find it is a big minus, that I cannot save My Mixtape playlists offline, it makes Spotify almost useless, because my internet connection outside is limited and the main reason I bought Spotify premium is for outside use.

Casual Listener

Hello, I find it is a big minus, that I cannot save My Mixtape playlists offline, it makes Spotify almost useless, because my internet connection outside is limited and the main reason I bought Spot...

amaru7

Casual Listener

832 Views

2 replies

0 likes

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Deleting songd problems

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really listen to the main playlist often. But I could never fi...

Casual Listener

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really list...

phan_times

Community Legend

364 Views

1 replies

0 likes

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Deleting songs problem

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really listen to the main playlist often. But I could never fi...

Casual Listener

Me and my friend use the same account. Now, I think he added some songs to our main playlist. I just hate some of the songs he added so I thought i would just delete them cause he does'nt really list...

403 Views

0 replies

0 likes

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Cant open family account on spotify

I downloed spotify for android on israel region and i don't have the option to get the family package that avalible on U.S.

Newbie

I downloed spotify for android on israel region and i don't have the option to get the family package that avalible on U.S.

339 Views

0 replies

0 likes

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