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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1148 Views

0 replies

4 likes

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  • 0 replies
  • 4 likes

toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline)

toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer

Newbie

toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer

Bittencourt

Spotify Star

1257 Views

3 replies

0 likes

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Music stops when phone locks

I have a Samsung galaxy s7 and recently/randomly when I'm playing music when my screen locks or i get a notification such as a txt message the music stops playing and doesn't start until I manually start it again. Anyone else having any similar issue...

Newbie

I have a Samsung galaxy s7 and recently/randomly when I'm playing music when my screen locks or i get a notification such as a txt message the music stops playing and doesn't start until I manually s...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Songs Playlist Empty

So the favourites (ticked) playlist I've created over the last few years is suddenly empty!!How the **bleep** has this happend? And how the **bleep** can I get it back?

Newbie

So the favourites (ticked) playlist I've created over the last few years is suddenly empty!! How the **bleep** has this happend? And how the **bleep** can I get it back?

245 Views

0 replies

0 likes

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Video loop cover art crashes Android app

Besides being annoying the new fullscreen video loops shown as cover art for some songs also crash the app. What's worse: you can't disable them. Please allow me to turn them off.

Regular

Besides being annoying the new fullscreen video loops shown as cover art for some songs also crash the app.   What's worse: you can't disable them.  Please allow me to turn them off.

Propheticus

Regular

792 Views

2 replies

1 likes

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  • 2 replies
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My library won't sync with pc version

Hey,I've been filling up my library yesterday on pc (searching for songs and "Save" them to my library)although it saved them on my PC version of Spotify, the next day when I was driving to work I saw that my library didn't include all the songs I sa...

Casual Listener

Hey, I've been filling up my library yesterday on pc (searching for songs and "Save" them to my library) although it saved them on my PC version of Spotify, the next day when I was driving to work ...

Arikthrleking

Casual Listener

1079 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Musicas baixadas indisponiveis offline

Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.

Newbie

Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.

gabrielkisame12

Casual Listener

1106 Views

3 replies

0 likes

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Storage option in settings doesn't appear

It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.

Newbie

It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.

246 Views

0 replies

0 likes

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Song metadata does notupdate via bluetooth when phone is locked

If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed. If I stop the car and then return a few minutes later, the bluetooth audio reconnects and the music will c...

Regular

If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed.   If I stop the car and then return a few minute...

zizzam

Newbie

16152 Views

16 replies

3 likes

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  • 16 replies
  • 3 likes

Transfer downloaded songs to another cellphone

I have plans of buy a new phone because the old one is failing a lot. My question is about a method to transfer my downloaded songs to the new phone ( android to amdroid ). Avoiding the re-downloding process of the songs in ihe new device . ( I only ...

Newbie

I have plans of buy a new phone because the old one is failing a lot.   My question is about a method to transfer my downloaded songs to the new phone ( android to amdroid ). Avoiding the re-d...

Joe

Community Legend

611 Views

1 replies

0 likes

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Playlist und Downloads gehen immer wieder verloren

Hallo. Nach jedem Update und auch wenn ich Spotify einige Tage nicht nutze sind jedesmal meine Downloads weg. Total ärgerlich weil ich jedesmal wieder mein Datenvolumen belaste. Das nervt. Hat noch jemand das Problem Und wie kann es gelöst werden Nar...

Newbie

Hallo. Nach jedem Update und auch wenn ich Spotify einige Tage nicht nutze sind jedesmal meine Downloads weg. Total ärgerlich weil ich jedesmal wieder mein Datenvolumen belaste. Das nervt.  Hat...

561 Views

0 replies

0 likes

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Solved!! Android Auto - sort and filter Playlists -sort titel

Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usability is that bad if you have a lot of Playlists but y...

Music Fan

Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usabili...

Uthoocha

Newbie

12308 Views

5 replies

5 likes

Android Auto Playlist Order Download
  • 12308 Views
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Solved!! Queue button

In my Android app, the button for the play queue no longer appears in all playlists and in the Daily Mix ... What can it be?

Newbie

In my Android app, the button for the play queue no longer appears in all playlists and in the Daily Mix ... What can it be?

Garbo1990

Newbie

1177 Views

2 replies

0 likes

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Recently Played Artists List won't update

Hey, lately my Recently Played Artists List won't update and when I check my friends profiles theirs haven't updated either. I did clear my data and reinstalled the app on my Samsung phone, but that hasn't fixed the issue. Is there a fix for this? Th...

Newbie

Hey, lately my Recently Played Artists List won't update and when I check my friends profiles theirs haven't updated either. I did clear my data and reinstalled the app on my Samsung phone, but that ...

Celle

Newbie

721 Views

2 replies

7 likes

  • 721 Views
  • 2 replies
  • 7 likes

Phone payment not working

I cant pay for Spotify premium more than once through my phone, I live in the Philippines and I Use SMART to pay but it isn't working anymore, anyone having the same problem?

Newbie

I cant pay for Spotify premium more than once through my phone, I live in the Philippines and I Use SMART to pay but it isn't working anymore, anyone having the same problem?😢

242 Views

0 replies

0 likes

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Superuser Contribution Spofity on Samsung Gear s3 Frontier

Do I have to have Spotify Premium in order to play music on my my Gear without it being connected to my phone? If not, please advise on how to get past the "Upgrade" screen on my gear. Thanks!

Newbie

Do I have to have Spotify Premium in order to play music on my my Gear without it being connected to my phone? If not, please advise on how to get past the "Upgrade" screen on my gear.  Thanks!

Alfredo

Roadie

10388 Views

3 replies

0 likes

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Local Files

IveI tried everything, the format of the songs UvrI tried to save on my phone through Spotify desktop is right, I've changed the playlist, I've uninstalled the app and reinstalled it again, I've tried changing my wifi, but nothing works!!!! If I can'...

Newbie

IveI tried everything, the format of the songs UvrI tried to save on my phone through Spotify desktop is right, I've changed the playlist, I've uninstalled the app and reinstalled it again, I've trie...

290 Views

0 replies

0 likes

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Memoria interna

Olá, estou com um problema relacionado a memória do meu app Spotify, o que ocorre é que mesmo estando configurado para salvar as músicas no cartão SD. Ele também está ocupando a memória interna do meu celular como mostram os prints abaixo:Por favor m...

Regular

Olá, estou com um problema relacionado a memória do meu app Spotify, o que ocorre é que mesmo estando configurado para salvar as músicas no cartão SD. Ele também está ocupando a memória interna do me...

medíocre

Casual Listener

763 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

[Android][Samsung TV] Connect not working until manually login on Samsung app

Hi all, Our Samsung TV does not appear in list of available playback devices until I manually login to the Samsung Spotify app. I assumed that one of the goals of Spotify Connect is that you can login to the playback device using another already logg...

Newbie

Hi all,   Our Samsung TV does not appear in list of available playback devices until I manually login to the Samsung Spotify app.   I assumed that one of the goals of Spotify Connect is...

leojquinteros

Newbie

628 Views

2 replies

3 likes

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Solved!! Samsung Galaxy S8

Hi all,Apologies if this has been asked before but I couldn't find a similar question/answer anywhere. I just switched to Android yesterday after years of iPhone so have almost no knowledge of how it operates. The issue I have had is that when I let ...

Casual Listener

Hi all, Apologies if this has been asked before but I couldn't find a similar question/answer anywhere.  I just switched to Android yesterday after years of iPhone so have almost no knowledge o...

beatcombermusic

Casual Listener

1710 Views

2 replies

0 likes

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  • 2 replies
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