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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375413 Views

541 replies

34 likes

Account
Free
  • 375413 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7524 Views

0 replies

7 likes

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Unable to resume

Hello, I am unable to resume playing when issuing the command from my wireless headset (Sony WH-1000XM2) to my device (LG G6). Pausing and skipping tracks works, It's just the resume function after pausing that does not function. If I initiate a Goog...

Newbie

Hello,   I am unable to resume playing when issuing the command from my wireless headset (Sony WH-1000XM2) to my device (LG G6). Pausing and skipping tracks works, It's just the resume functio...

456 Views

0 replies

0 likes

  • 456 Views
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Solved!! Artist Radio: More Songs DON'T Load as You Listen

On a Premium account, Artist Radio lists have a note at the end that says "More Songs Load as You Listen.' That would be great, except more songs don't load. When I've listened to the initial list of songs the Radio just stops playing. Anyone know ho...

Casual Listener

On a Premium account, Artist Radio lists have a note at the end that says "More Songs Load as You Listen.' That would be great, except more songs don't load.  When I've listened to the init...

cplager

Regular

21859 Views

20 replies

8 likes

  • 21859 Views
  • 20 replies
  • 8 likes

Superuser Contribution App not working in the background.

Hello,I am having this problem, whenever I send the Spotify app for android in the background, the app stops playing music. This has happened after the last update. What can I do, I am paying for this service and its the same as youtbe.

Newbie

Hello, I am having this problem, whenever I send the Spotify app for android in the background, the app stops playing music. This has happened after the last update. What can  I do, I am paying...

Aimee_T

Roadie

742 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Change of interface

Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?

Newbie

Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?

Aimee_T

Roadie

991 Views

1 replies

1 likes

  • 991 Views
  • 1 replies
  • 1 likes

Superuser Contribution black screen when turning on

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and reinstalled a few times and still getting same issue....

Casual Listener

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and re...

Aimee_T

Roadie

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps closing every time my phone goes into sleep mode

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying.

Newbie

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying. 

Aimee_T

Roadie

495 Views

1 replies

0 likes

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Superuser Contribution Cant search anything

When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, loging out of app,deleting app, everything. If it hel...

Newbie

When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, lo...

Aimee_T

Roadie

534 Views

1 replies

0 likes

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Superuser Contribution Cant log in on Spotify

Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine and i have tried everything. Re-installing did it fo...

Casual Listener

Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine a...

Aimee_T

Roadie

456 Views

1 replies

0 likes

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Superuser Contribution Several issues with playback

In the last couple months I have started to have playback issues to the point I can't even really use Spotify. The first is that sometimes while playing an artist radio, it will finish a song and then not continue. It will show that it is still playi...

Newbie

In the last couple months I have started to have playback issues to the point I can't even really use Spotify.    The first is that sometimes while playing an artist radio, it will finish...

Aimee_T

Roadie

590 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

[Mac/Android] Spotify Connect disconnecting after pausing

I often use Spotify Connect to control my Android phone's Spotify app using my Mac client. However, if I pause playback from my computer or I reach the end of an album or playlist, I have to hit play on the phone to reestablish the connection. Otherw...

Newbie

I often use Spotify Connect to control my Android phone's Spotify app using my Mac client. However, if I pause playback from my computer or I reach the end of an album or playlist, I have t...

LucasBretana

Newbie

6144 Views

11 replies

16 likes

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  • 11 replies
  • 16 likes

Recently played artists not changing after a month or more

My recently played artists have been stuck for a very long time. I have deleted the app and reinstalled. Logged out and back in. On my phone I have cleared cache and then deleted it from there reinstalled it and redownload everything. Reset my phone ...

Visitor

My recently played artists have been stuck for a very long time. I have deleted the app and reinstalled. Logged out and back in. On my phone I have cleared cache and then deleted it from there reinst...

418 Views

0 replies

0 likes

Help
Recently played artists
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Superuser Contribution Local files on pc wont play on android

I recently added music files from my PC on spotify desktop. I put them in playlists, and even checked the download button to on, just to be sure. But I am unable to listen to or play those files on my phone. They do show but are greyed out. My phone ...

Casual Listener

I recently added music files from my PC on spotify desktop. I put them in playlists, and even checked the download button to on, just to be sure. But I am unable to listen to or play those files on m...

Aimee_T

Roadie

470 Views

1 replies

0 likes

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Superuser Contribution LOCAL FILES ON ANDROID SUDDENLY DELETED AND CAN'T DOWNLOAD AGAIN

So I had a playlist of local files that had over 50 songs that had transferred seamlessly onto my phone. Today I tried adding one more track to the playlist and everything inexplicably went**bleep**. Not only have the local files on my android been t...

Newbie

So I had a playlist of local files that had over 50 songs that had transferred seamlessly onto my phone. Today I tried adding one more track to the playlist and everything inexplicably went**bleep**....

Aimee_T

Roadie

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
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SMS Sharing Doesn't Play Song

Hello, I'm having trouble with the SMS Sharing feature on Samsung Galaxy S6. When I receive a link and select it, it opens the app, but doesn't play the song. I have already cleared the cache, uninstalled and reinstalled. Nothing is working. Please h...

Casual Listener

Hello, I'm having trouble with the SMS Sharing feature on Samsung Galaxy S6. When I receive a link and select it, it opens the app, but doesn't play the song. I have already cleared the cache, uninst...

439 Views

0 replies

0 likes

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Superuser Contribution (ANDROID 6.0.1) IT STOP PLAYING AFTER SCREEN GOES TO SLEEP.

ASUS ZENFONE 2 LASER (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP. I TRIED EVERYTHING I SAW IN THE COMMUNITY IT STILL DOESNT WORK. CAN SOMEONE HELP ME. I'VE SEARCH EVERYTHING STILL DOESNT WORK.

Newbie

ASUS ZENFONE 2 LASER (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP.  I TRIED EVERYTHING I SAW IN THE COMMUNITY IT STILL DOESNT WORK. CAN SOMEONE HELP ME. I'VE SEARCH EVER...

Aimee_T

Roadie

428 Views

1 replies

0 likes

Help
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Superuser Contribution Shuffle

I just updated Spotify to version 8.4.45.633 armV7 (android) and when I click the "Shuffle Play" button on my playlists it won't shuffle. It just plays my playlist in order and I don't know why. I don't have premium, but I want to be able to shuffle ...

Newbie

I just updated Spotify to version 8.4.45.633 armV7 (android) and when I click the "Shuffle Play" button on my playlists it won't shuffle. It just plays my playlist in order and I don't know why. I do...

sara_boccia

Casual Listener

780 Views

2 replies

1 likes

  • 780 Views
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  • 1 likes

Shuffle play not random

I've recently noticed that my Spotify free doesn't shuffle my playlist. I like to have shuffle play for my larger playlists, and the songs just play in order when I hit shuffle play. Is there a fix?

Newbie

I've recently noticed that my Spotify free doesn't shuffle my playlist. I like to have shuffle play for my larger playlists, and the songs just play in order when I hit shuffle play. Is there a fix?

jeffhpc1

Gig Goer

628 Views

1 replies

3 likes

  • 628 Views
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Spotify cache issue

Spotify is taking up 1.2GB of space on my device and I'm sure much more on other devices. Spotify needs to clear that cache after so many days, I find myself clearing all "app data" and reseting the app just to clear all the "user data" cache being s...

Gig Goer

Spotify is taking up 1.2GB of space on my device and I'm sure much more on other devices. Spotify needs to clear that cache after so many days, I find myself clearing all "app data" and reseting the ...

587 Views

0 replies

0 likes

  • 587 Views
  • 0 replies
  • 0 likes