Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7109 Views

0 replies

7 likes

  • 7109 Views
  • 0 replies
  • 7 likes

Opening Spotify forces android phone to freeze

Major problem with my spotify for Android Samsung Galaxy S7. Almost everytime I open the Spotify app it causes the phone to crash, making the phone unresponsive for several minutes. Often having to reboot the phone and try opening the app again. Anot...

Newbie

Major problem with my spotify for Android Samsung Galaxy S7. Almost everytime I open the Spotify app it causes the phone to crash, making the phone unresponsive for several minutes. Often having to r...

713 Views

0 replies

1 likes

  • 713 Views
  • 0 replies
  • 1 likes

Missing songs in my playlist song since update

Since the newest update I've noticed that a lot of songs are missing from my playlists and in some of them whole albums are gone. I've checked and they are all still on Spotify and when I go to add them again it says they are already there but they'r...

Newbie

Since the newest update I've noticed that a lot of songs are missing from my playlists and in some of them whole albums are gone. I've checked and they are all still on Spotify and when I go to add t...

530 Views

0 replies

0 likes

  • 530 Views
  • 0 replies
  • 0 likes

Unable to download local file song from my computer to my phone.

Yeah so as said in the title, I can't play a song, that I've put into a playlist in my comp, on my phone. It greys out when it displays, making me unable to select it on my phone but allow me to play on my computer. I have re-downloaded Spotify on my...

Casual Listener

Yeah so as said in the title, I can't play a song, that I've put into a playlist in my comp,  on my phone. It greys out when it displays, making me unable to select it on my phone but allow me t...

Joe

Community Legend

682 Views

3 replies

0 likes

  • 682 Views
  • 3 replies
  • 0 likes

Card will not go through for Premium account.

Hello, I need a little help. So when it was time for my monthly autopay, I didn't have any money on my card, therefore it couldn't be processed. I received an email that said that Spotify would try again in a few days. At that time I had money on the...

Newbie

Hello, I need a little help.  So when it was time for my monthly autopay, I didn't have any money on my card, therefore it couldn't be processed. I received an email that said that Spotify woul...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Selecting a new song in a playlist turns off shuffle and repeat

Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembered that shuffle or repeat was on instead of having t...

Casual Listener

Every time i pick a song on a playlist, it turns off shuffle and repeat, even if I'm using my phone to control my desktop app. Is there a way I can make the functionality go back to when it remembere...

SneakyBear

Casual Listener

11737 Views

34 replies

16 likes

  • 11737 Views
  • 34 replies
  • 16 likes

Compatibilidade moto g 5s plus

Olá após atualizar percebi erro ao iniciar uma músicaO aplicativo não é compatível com dispositivo Spotify atualmente uso moto g 5s plus versão Android 7.1.1 sou Premium não estou gostando dessa msg.

Newbie

Olá após atualizar percebi erro ao iniciar uma música O aplicativo não é compatível com dispositivo Spotify atualmente uso moto g 5s plus versão Android 7.1.1 sou Premium não estou gostando dessa ms...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I find out what is downloading?

Sometimes I forget what I set Spotify to download. And since I don't always have a limited bandwidth sometimes I want to stop Spotify from downloading.Please bring the user to the page for what is downloading when the user taps on the notification fo...

Casual Listener

Sometimes I forget what I set Spotify to download. And since I don't always have a limited bandwidth sometimes I want to stop Spotify from downloading. Please bring the user to the page for what is ...

JacobStewart

Casual Listener

15471 Views

2 replies

15 likes

idea
  • 15471 Views
  • 2 replies
  • 15 likes

Solved!! Notification icon badge?

I keep getting that icon badge to say I have a notification on the app. How do I view the notification? Why is it popping up? I've never seen a icon badge on Spotify and I've looked every where on the app to try to just view it to get rid of it.Help

Casual Listener

I keep getting that icon badge to say I have a notification on the app. How do I view the notification? Why is it popping up? I've never seen a icon badge on Spotify and I've looked every where on th...

nxshara

Newbie

62774 Views

7 replies

11 likes

  • 62774 Views
  • 7 replies
  • 11 likes

"Sorry account is used elsewhere" when trying to use Android device as remote for Google Home

So this has only started happening today so not sure if caused by an update from Spotify or Google... I can "cast" music to my Google home from the spotify app no problem (press play then select Google home speaker as device). Works fine. However, if...

Newbie

So this has only started happening today so not sure if caused by an update from Spotify or Google...   I can "cast" music to my Google home from the spotify app no problem (press play then se...

alreadyauser

Newbie

779 Views

2 replies

0 likes

  • 779 Views
  • 2 replies
  • 0 likes

Playback randomly stops on Samsung S7 edge

Hi!I have the problem the Spotify randomly stops playback when using Bluetooth Headphones. It goes to "Pause", pressing "Play" on the Headphones immediately starts Playback again. It does not happen when actively using the device, only on the AOD (Al...

Casual Listener

Hi! I have the problem the Spotify randomly stops playback when using Bluetooth Headphones. It goes to "Pause", pressing "Play" on the Headphones immediately starts Playback again. It does not happe...

blues_guy

Casual Listener

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Spotify logging off itself

Hi, I have problem with my Android Spotify app. When i have my Spotify app on sd card it after closing log off. That means that I open app, browsing songs, downloading some song, you know usuall using. But then when i close app it log my spotify acco...

Newbie

Hi, I have problem with my Android Spotify app. When i have my Spotify app on sd card it after closing log off. That means that I open app, browsing songs, downloading some song, you know usuall usin...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Triple Click to Rewind

I just switched to Android from iOS. The first thing I noticed with the Android version of Spotify is that you can't go back a song by triple clicking on your headphone controller! I am fairly annoyed at this as other apps such as Play Music has this...

Visitor

I just switched to Android from iOS. The first thing I noticed with the Android version of Spotify is that you can't go back a song by triple clicking on your headphone controller! I am fairly annoye...

785 Views

0 replies

5 likes

  • 785 Views
  • 0 replies
  • 5 likes

Cannot Delete Playlist Radio from Recently Played

I'm unable to delete a playlist radio station, after having my Family account hacked into. Deleted it from desktop, still appears on Android.Tried deleting the cache and app itself, logged in, and it reset all the Recently Played entry deletions. PS:...

Regular

I'm unable to delete a playlist radio station, after having my Family account hacked into. Deleted it from desktop, still appears on Android. Tried deleting the cache and app itself, logged in, and ...

1160 Views

0 replies

5 likes

Familiy Account
Playlists
Radio
  • 1160 Views
  • 0 replies
  • 5 likes

You're offline

Hey thereI just got my primium account up and running again. I'm able to download playlists on wifi, but not artists. Each time I click on an artist, the app keeps saying I'm offline. I've toggled on and off offline mode (under settings) and it doesn...

Regular

Hey there I just got my primium account up and running again. I'm able to download playlists on wifi, but not artists. Each time I click on an artist, the app keeps saying I'm offline. I've toggled ...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Spotify says offline?? I've been premium for years and can't figure ot out.

I've tried a few things that I read online, but I can't get into the app at all so I cannot go into my settings to switch it to online. I tried the full website I get nowhere. But I can listen to it find on my firestick. But I really need to figure o...

Newbie

I've tried a few things that I read online, but I can't get into the app at all so I cannot go into my settings to switch it to online. I tried the full website I get nowhere. But I can listen to it ...

phan_times

Community Legend

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Music deleted

Hi, why "I'm here" of Rob gasser ft The Eden project has been deleted on Spotify ?

Newbie

Hi, why "I'm here" of Rob gasser ft The Eden project has been deleted on Spotify ?

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Wrong song naming

"Secos & Molhados - O Patrao nosso de cada dia" ... Is wrong! It's changed to "Secos & Molhados - Nao, nao digas nada" ... They're both changed. There should be a direct link to report errors. There are also many broken links when I share songs, tell...

Newbie

"Secos & Molhados - O Patrao nosso de cada dia"  ... Is wrong!  It's changed to "Secos & Molhados - Nao, nao digas nada" ... They're both changed.   There should be a direct ...

Jacquelinehowe

Composer

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

[Android] Equalizer delay and other glitches

Hi there! I've been using Spotify for a while and decided to start the Premium Trial to use the full application. My experience using the service in many platforms is seamless, but unfortunately I noticed some weird behaviour on the Android client. T...

Newbie

Hi there!   I've been using Spotify for a while and decided to start the Premium Trial to use the full application. My experience using the service in many platforms is seamless, but unfortuna...

953 Views

0 replies

2 likes

Android
Equalizer
  • 953 Views
  • 0 replies
  • 2 likes

Spotify pkaying automatically

Hi All, I have just bought a new car that I plug my samsung S8 into and use spotify. Problem is that after I unplug from the car Spotify starts to randomly play. This morning I shut down all apps several times before it stopped. Any ideas?

Newbie

Hi All,  I have just bought a new car that I plug my samsung S8 into and use spotify. Problem is that after I unplug from the car Spotify starts to randomly play. This morning I shut down all a...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Not every song in my playlist shows in my phone8

The thing is that i cant see all the songs in my shared playlist in my phone, idk why but i just see the ones i added and not the ones other people added, Ive tried everything, seeing the filters in the playlist, checking configurations, everything!!...

Newbie

The thing is that i cant see all the songs in my shared playlist in my phone, idk why but i just see the ones i added and not the ones other people added, Ive tried everything, seeing the filters in ...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes