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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842380 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842380 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14173 Views
  • 1 replies
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  • 14173 Views
  • 1 replies
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Allow to download all playlist at once on Android APP

Please add the possibility to download all playlist at once on android, or at least as we can do on Desktop app to download an entire folder.

  • Newbie
  • Please add the possibility to download all playlist at once on android, or at least as we can do on Desktop app to download an entire folder.
  • 227 Views
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  • Android
    offline
    Playlist
  • 227 Views
  • 0 replies
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Spotify stutters on samsung gear fit 2

Dear, When playing a spotify playlist on the samsung gear fit 2 the music stutters. It doesn't matter if it is connected through WiFi, online/offline mode (playlist is downloaded) or which bluetooth devices (headphones or soundbar). I went through th...

  • Newbie
  • Dear,   When playing a spotify playlist on the samsung gear fit 2 the music stutters. It doesn't matter if it is connected through WiFi, online/offline mode (playlist is downloaded) or which b...
  • JacDeJac
  • Newbie
  • 2766 Views
  • 8 replies
  • 11 likes
  • 2766 Views
  • 8 replies
  • 11 likes

Why spotify its open on my device if im listenning in my computer or table?

Hi, i was wondering why soptify its open in my mobile when i star to play it in another devices (Pc or Ipad) It is opening on my mobile and appear a message saying "SPOTIFY is using in Claudio PC or SPOTIFY is using in Claudio IPAD continue?.. I answ...

  • Casual Listener
  • Hi, i was wondering why soptify its open in my mobile when i star to play it in another devices (Pc or Ipad) It is opening on my mobile and appear a message saying "SPOTIFY is using in Claudio PC or ...
  • 216 Views
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  • 216 Views
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Solved!!Superuser Contribution Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

So i have Spotify on my AVR, PC, Android Mobile, but not in my car. Not a big problem, just connect the phone via bluetooth.Works like a charm, the only downside, the Song/Album/Artist information is not transmited when using the spotify android app....

  • Newbie
  • So i have Spotify on my AVR, PC, Android Mobile, but not in my car. Not a big problem, just connect the phone via bluetooth. Works like a charm, the only downside, the Song/Album/Artist informatio...
  • Rorey
  • Spotify
  • 103957 Views
  • 195 replies
  • 559 likes
  • 103957 Views
  • 195 replies
  • 559 likes

Too many offline devices... only one phone?

Hi,I'm using the Samsung J3 2016 and am consistently having problems with trying to download my playlists for offline listening in my daily commute. The device will not retain the downloaded music for longer than a few minutes and gives me the messag...

  • Newbie
  • Hi, I'm using the Samsung J3 2016 and am consistently having problems with trying to download my playlists for offline listening in my daily commute. The device will not retain the downloaded musi...
  • Sudhansh
  • Casual Listener
  • 636 Views
  • 2 replies
  • 0 likes
  • 636 Views
  • 2 replies
  • 0 likes

Spotify storage in my phone

Why do I have 10 Gb of app data out of the blue in my phone's memory? I have a Nexus 6, I can't expand the internal storage, so I will have to delete data from my phone's storage but I don't know what it's that from Spotify or where it appeared from.

  • Casual Listener
  • Why do I have 10 Gb of app data out of the blue in my phone's memory? I have a Nexus 6, I can't expand the internal storage, so I will have to delete data from my phone's storage but I don't know wha...
  • 271 Views
  • 0 replies
  • 0 likes
  • Android
    Spotify Data
    storage issues
    storage space
  • 271 Views
  • 0 replies
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Waiting to Download

I have a playlist visible on my Galaxy Note 4 running Spotify 2.6.0.813 on Android 5.0.1. I have not rooted the device. I select "Available Offline" for the list and it goes to "Waiting to Download" permanently (as far as I can tell). I have tried cl...

  • Casual Listener
  • I have a playlist visible on my Galaxy Note 4 running Spotify 2.6.0.813 on Android 5.0.1.  I have not rooted the device.   I select "Available Offline" for the list and it goes to "Waitin...
  • woofo
  • Newbie
  • 27076 Views
  • 18 replies
  • 0 likes
  • 27076 Views
  • 18 replies
  • 0 likes

Spotify Issue: "Playback failed"

Good afternoon, guys. I have a problem in my Spotify's Android app. Before anything, I want you to know that I'm peruvian and I get the error message in Spanish, but I'm translating it so you can help me sooner. The problem is that when I try to play...

  • Visitor
  • Good afternoon, guys. I have a problem in my Spotify's Android app. Before anything, I want you to know that I'm peruvian and I get the error message in Spanish, but I'm translating it so you ca...
  • 832 Views
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  • Android
    failed
    issue
    Play
    problem
    Xperia
  • 832 Views
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"Unfortunately, Spotify has stopped."

I did a factory reset on my phone the other day for unrelated reasons and I have done much research and tried everything (I think) to get it to work but when I click the app it just comes up with "Unfortunately, Spotify has stopped. I have tried:Dele...

  • Newbie
  • I did a factory reset on my phone the other day for unrelated reasons and I have done much research and tried everything (I think) to get it to work but when I click the app it just comes up with "Un...
  • 379 Views
  • 0 replies
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  • 379 Views
  • 0 replies
  • 1 likes

Solved!! Lag/stuttering when display is turned off (Android-Samsung S6 Edge)

The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-type doesn't matter. All my songs are downloaded to my...

  • Casual Listener
  • The music plays flawlessly when the display is on... But as soon as I turn the display off, the spotify music starts to lag/stutter. This occurs when connected to Wifi as well as 4G, the internet-typ...
  • JaceCurran
  • Newbie
  • 66891 Views
  • 4 replies
  • 3 likes
  • Android
    Lag
    Samsung
    stutter
  • 66891 Views
  • 4 replies
  • 3 likes

Chromecast Audio - problems skipping tracks

Hi everyone, I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next song no worries. Both apps have been updated to lat...

  • Visitor
  • Hi everyone, I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next ...
  • Apw37
  • Newbie
  • 7443 Views
  • 34 replies
  • 6 likes
  • 7443 Views
  • 34 replies
  • 6 likes

Maximum cache size up to 10 gb?

App size has been increasing a lot last few weeks. I don't download songs streaming only. Can someone please, clarify is there maximum cache size or it will increase up to 10-15 gb? Before I had only 3-4 gb app/cache size, now it's 6,7 gb.

  • Casual Listener
  • App size has been increasing a lot last few weeks. I don't download songs streaming only. Can someone please, clarify is there maximum cache size or it will increase up to 10-15 gb? Before I had only...
  • 791 Views
  • 0 replies
  • 0 likes
  • app size
    Cache Removal
  • 791 Views
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Seems like its downloading but it isn't

Hey!So, the thing is I'm premium user and when I try to download my songs to offline the songs keeps downloading past the 100% but in the songs list it appears that most of the songs did not download. Even the number of songs downloading are wrong ca...

  • Newbie
  • Hey! So, the thing is I'm premium user and when I try to download my songs to offline the songs keeps downloading past the 100% but in the songs list it appears that most of the songs did not downlo...
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Synced songs deleted when SD card is dismounted (and mounted again).

How to reproduce the error:Set storage to SD card and sync some songs.Turn off the app.Dismount SD card.Mount SD card again.Change storage back to SD card (as storage apparently defaults back to device storage if you dismount the SD card).Even before...

  • Casual Listener
  • How to reproduce the error: Set storage to SD card and sync some songs. Turn off the app. Dismount SD card. Mount SD card again. Change storage back to SD card (as storage apparently defaults b...
  • Joe
  • Community Legend
  • 421 Views
  • 3 replies
  • 1 likes
  • 421 Views
  • 3 replies
  • 1 likes

Solved!! Spotify on Galaxy Note 5

I'm not sure if this is an issue with the device itself or the Spotify app. When my cell syncs to the bluetooth of my car stereo, Spotify auto loads and starts playing. I can't find a setting where I can turn that off if possible. Thnx!

  • Casual Listener
  • I'm not sure if this is an issue with the device itself or the Spotify app. When my cell syncs to the bluetooth of my car stereo, Spotify auto loads and starts playing. I can't find a setting where I...
  • Harlocck
  • Casual Listener
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Sou premium, mas só toca aleatório

Meu status no Spotify é premium, mensalidade devidamente pago, porém ao utilizar o app, só consigo ouvir os álbuns de forma aleatória como se estivesse na versão gratuita!!! Procuro uma solução pra esse problema!!!

  • Newbie
  • Meu status no Spotify é premium, mensalidade devidamente pago, porém ao utilizar o app, só consigo ouvir os álbuns de forma aleatória como se estivesse na versão gratuita!!! Procuro uma solução pra e...
  • Arthurcdc15
  • Newbie
  • 693 Views
  • 3 replies
  • 0 likes
  • 693 Views
  • 3 replies
  • 0 likes

Spotify randomly stops

I have a Moto g 4 plus with Android 7.0 and the latest updates with Spotify and randomly being either a few minutes or an hour it will just stop playing in the background and disappear from the notification panel. Thanks in advance.

  • Casual Listener
  • I have a Moto g 4 plus with Android 7.0 and the latest updates with Spotify and randomly being either a few minutes or an hour it will just stop playing in the background and disappear from the notif...
  • andrealey
  • Casual Listener
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Missing songs in my library

I logged into my Spotify account on my phone yesterday and noticed songs and playlists I didn't add. I immediately logged out of all devices, changed my passwords, including facebook, and set up security measures. Today, I logged in to find almost my...

  • Newbie
  • I logged into my Spotify account on my phone yesterday and noticed songs and playlists I didn't add. I immediately logged out of all devices, changed my passwords, including facebook, and set up secu...
  • IguanaSetup
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
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NÃO FUNCIONA OFFLINE

EU TENHO UMA CONTA PREMIUM NO SPOTIFY MAS MESMO BAIXANDO AS MÚSICAS NÃO CONSIGO OUVIR AS MÚSICAS SALVAS QUANDO ESTOU OFFLINE. JA TENTEI FAZER DE TUDO MAS NÃO CONSIGO RESOLVER O PROBLEMA.GOSTARIA DE AJUDA

  • Newbie
  • EU TENHO UMA CONTA PREMIUM NO SPOTIFY MAS MESMO BAIXANDO AS MÚSICAS NÃO CONSIGO OUVIR AS MÚSICAS SALVAS QUANDO ESTOU OFFLINE. JA TENTEI FAZER DE TUDO MAS NÃO CONSIGO RESOLVER O PROBLEMA.GOSTARIA DE A...
  • Lu201
  • Newbie
  • 26732 Views
  • 2 replies
  • 2 likes
  • 26732 Views
  • 2 replies
  • 2 likes

En mi plan familiar no tengo opción de guardar musica en la tarjeta sd

Hola, hace un par de días cambie mi cuenta premium a una cuenta familiar, y ahora no me aparece la opción de almacenamiento, que puedo hacer para solucionarlo? No puedo descargar musica si no puedo guardarla en mi tarjeta sd. Ayuda.

  • Newbie
  • Hola, hace un par de días cambie mi cuenta premium a una cuenta familiar, y ahora no me aparece la opción de almacenamiento, que puedo hacer para solucionarlo? No puedo descargar musica si no puedo g...
  • 1035 Views
  • 0 replies
  • 1 likes
  • 1035 Views
  • 0 replies
  • 1 likes