Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I cannot display behind the lyrics ( either genius or lyrics) across all my android devices.
I used to think that it was my previous device issue ( galaxy S9plus, exynos) but recently I moved to my new devices ( xiaomi mi8 and s10plus) and the issue still persists.
I can properly display the lyrics on my iPad pro 10.5" from the start though.
And believe me, I tried clearing the cache, resetting all my setting, formatting my devices and even clean install ito brand new devices without any success.
This has been bothering me for years, I love using spotify but displaying lyrics within the app is one of the crucial feature in this kind of app for me. I don't really want to move to other music streaming app just for the lyrics.
Solved! Go to Solution.
Thanks for sending over those screenshots.
It sounds like the issue you are experiencing is specific to your account.
The best thing to do is to reach out to our Customer Support team here, who will help you move all your content to a new account and then close your old account.
Hope that helps! Let us know if you have any other questions.
Ok in summary my problem is an account-based and Spotify cannot solve this problem within the same account
I needed to create a new account, transfer data resubscribe and reinvite all my family members.
It's a hurdle but it's solved eventually and eventhough it took sometime, spotify customer support help me to go through this smoothly
hope this information can help other people as I can find so many people with this problem unsolved
cheers and thank you spotify support