spotify doesn`t save to sd card

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spotify doesn`t save to sd card

Music Fan
‎2014-08-01 06:07 PM

Hello,

 

on my WIko Wax spotify is unable to save offline music to the sd card. Although the internal disk is full and there is plenty of space on the sd card spotify just says "disk is full". I also emtied the catch and deleted all data...doesn't help.

 

Thank you for your ideas!

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Re: spotify doesn`t save to sd card

Edited
Community Legend
‎2014-08-03 01:30 AM

Sorry, let's try a fully clean reinstallation.

 

- Go to System Settings

- Go to "Apps" 

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

 

If you do these steps correctly, you'll do a clean reinstallation of the app, with no piece of data to tell Spotify to save data to your internal storage.

 

Edit: corrected typos

2 people liked this

Re: spotify doesn`t save to sd card

Community Legend
‎2014-10-22 12:17 PM

Romantic626 wrote:

After I uninstall and turn off my phone and turn it back on, the files are no longer there, and when I try to download the music again it once again downloads to my internal sd card instead of my mounnted external sd card which has over 59.64 GB available. Did I do something wrong? I followed your instructions to the best of my ability.


Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
5 people liked this

Re: spotify doesn`t save to sd card

Community Legend
‎2015-01-06 10:34 AM

YpK wrote:

Hi everyone,

 

I have now spent most of the day looking for a solution to get Spotify's offline files (Storage folder) on the SD card.

After running through many many threads here (even back to 2012) but no luck.

 

Running Android 4.4.4 which is the latest update of my Moto G (4G version). I also have a 64GB Micro SD.

I've tried many things today:

- Quit app, clear cache via android, clear app data via android, uninstall, (reboot sometimes), reinstall latest spotify version from the store

- Formatted MicroSD, resetted the Spotify app again

- Doing the same clear cache / data via Spotify app

 

But yet, Spotify still uses the internal memory to store everything. It creates a data folder on the sd card but it remains empty.

 

The Storage folder is only being populated on the internal memory.

 

My internal memory is on /storage/sdcard0

SD Card is mounted on /storage/sdcard1

 

I got the phone today, brand new, no customisation or dodgy apps.

 

Now if anyone has any tips, I'd love him for that :)



An old trick which may still work:

 

1. Clear the app cache

2. Log in

3. Change download quality to 'Extreme'

4. Mark something as 'Offline'

5. See if the SD Cache has some data


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: spotify doesn`t save to sd card

Community Legend
‎2015-01-17 08:32 PM

What makes you say its not saving to the SD? sometime's the system doesn't correctly show that the cache is properly on the SD card. Can you check to see if the folder Android/data/com.spotify.mobile on the SD card has data/folders in? if it does then it's correctly using the SD card.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
1 person liked this

Re: spotify doesn`t save to sd card

Music Lover
‎2015-09-08 09:35 PM

I can confirm the the trick below still works with Spotify 3.5 on Android 5.0 Lollipop.

There really should be a pref there you can chose the location of the installation of files and downloads. As it is the app will be install them on the phone internally if it's fresh install but on sd if it has begun to fill up...


Rodrigo wrote:

Sorry, let's try a fully clean reinstallation.

 

- Go to System Settings

- Go to "Apps" 

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

1 person liked this

Re: spotify doesn`t save to sd card

Festival VIP
‎2015-09-17 04:14 PM

For anybody still having this issue, I found a simple solution. Has worked for me every time now.

 

1) Follow the other procedure(s) to delete Spotify data from the phone and SD card. Very simple.

 

2) Fill up the phone's internal memory to about 95% full. I used audio tracks, but video would be even easier. 

***This step is 100% necessary on my phone. I've tested it with a newly formatted phone and SD card 3 times now.

 

3) Install Spotify. Download songs. Finally, it works.

6 people liked this

Re: spotify doesn`t save to sd card

Gig Goer
‎2015-10-16 02:34 PM
Torrented mp3 i can put wherever. I guess I will be going back to that.
10 people liked this

Re: spotify doesn`t save to sd card

Bedroom Songwriter
‎2016-02-17 02:00 PM

Hey guys!

 

GOOD NEWS!

 

Finally found a fix for HTC One M8 users. Could also be applied to others on Android 6.0 too.

Firstly, I am not a beta tester, I have the usual Google Play version.

 

1. Open your existing Spotify app and go to Settings >> press "Delete cache and saved data"

2. Uninstall App

3. Reinstall from Google Play (note the app description will say about fix for offline music on 6.0)

 

*****DO NOT OPEN SPOTIFY APP ONCE INSTALLED YET!!!!*****

 

4. Go to device settings >> 'Apps' >> 'Spotify' >> press 'Permissions' >> select 'Storage' (This allows app to read & write to external SD)

5. Go back until you see "Storage" -- note it doesn't look accessible but it is. Go into 'Storage' and press 'Change' 

6. Select your external SD

7. Open Spotify and download as usual (I set extreme quality to streaming and download quality if anyone cares to follow exactly)

 

Happy offline external SD listening! ;)

 

Re: spotify doesn`t save to sd card

Community Manager
‎2016-03-08 01:49 PM

Hey everyone, 

 

Like many have already mentioned, with the roll out of 4.8.0, you can now select where to save your music: Go to Settings > Other > Storage and select where you want Spotify to store all your music. This option will be hidden if no SD Card is available or the SD Card is not accessible. You can find more info about these steps here

 

Thanks for all your feedback on this! 

2 people liked this

Re: spotify doesn`t save to sd card

Music Lover
‎2016-03-18 07:45 PM
All you have to do is open Spotify go to settings go all the way to the bottom and it gives you the option of where to save the music

Re: spotify doesn`t save to sd card

Music Lover
‎2016-03-21 04:32 PM

How could i know if the sd card is not available or accessible? It works with other apps, and was working well until i updated to Android 6.0. Now it is adopted storage, which is suppossed to be good news, but there's no way i can make it work for spotify. I'm running v. 4.9.0.992.

Thank you

1 person liked this

Re: spotify doesn`t save to sd card

Community Legend
‎2016-03-21 07:08 PM
Hi @maurobologna

Adoptable storage is good for some use cases, however by converting the storage to internal it blocks applications from being able to use it for data. It also will affect the life of your sd card.

I'd recommend reading up more about the new adoptable storage and whether this is something that you want. If you want your sd card to act as removable storage then you'll need to convert it back.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
3 people liked this

Re: spotify doesn`t save to sd card (Update Please)

Edited
Concert VIP
‎2017-02-19 06:10 PM

The only solution I've found is the following steps:

  1. Format SD card as portable storage.
  2. Log out of Spotify
  3. Delete all Spotify data from Settings
  4. Uninstall Spotify
  5. Reinstall Spotify
  6. **Give Spotify Storage permission in the settings before opening the app**
  7. Storage option appears in Spotify settings
3 people liked this

Re: spotify doesn`t save to sd card

Music Lover
‎2017-03-28 01:23 PM

Tried everything above and didin't work.

What did really work was format SD card as "portable storage". Once I did it, Spotify automatically showed the "Storage" option in settings. No need to reinstall or delete anything.

Good luck!

Re: spotify doesn`t save to sd card

Music Lover
‎2017-04-25 04:12 PM

THANK YOU SO MUCH!!! After trying all of the other possible options, thanks to this I realised what was wrong at last :) I guess once the SD card was adopted as internal memory Spotify couldn't tell the difference, and when I changed it to portable the option finally appeared in the app itself. Thank you thank you! 

Re: spotify doesn`t save to sd card

Music Lover
‎2017-07-30 07:48 PM

I only found a folder that is called com.spotify.music and other that is called spotifycache, which one should I delete?

Re: spotify doesn`t save to sd card (Update Please)

Music Lover
‎2017-08-23 08:36 PM

This, this fixed for me

291 Replies
12 people liked this

Re: spotify doesn`t save to sd card

Gig Goer
‎2014-08-03 12:18 AM

I have the exact same problem.  Really hoping to find the answer.  I got a 32GB SD card just for this but Spotify won't save to it.  Anyone know how to get Spotify to save onto the SD card?

12 people liked this

Re: spotify doesn`t save to sd card

Community Legend
‎2014-08-03 12:39 AM

Hello! Welcome to the Community!

 

Spotify selects the best place to save the data, based on free space, during installation. Try to delete and then reinstall the app from Google Play. It should automatically start saving to the SD Card after that.

 

Let me know if this solves the problem ;)

10 people liked this

Re: spotify doesn`t save to sd card

Gig Goer
‎2014-08-03 01:13 AM

Hi Rod, 

 

Thanks so much for your advice.  I uninstalled and reinstalled the app but am running into the same problem.  It reloaded the music back onto the phone's storage without touching the SD card.  Now, once again, there is no room left on the phone, lots left on the SD card, and Spotify won't save any more music.  Specifically, it says

 

"SYNCING ERROR

 

Offline syncing has stopped as there's no space left on this devic."

 

Very frustrating.  True, there's no space on the device, but there are 29.55GB available on the SD card that Spotify refuses to tap into.  

 

Hope you can help.  Thanks again

Highlighted
92 people liked this

Re: spotify doesn`t save to sd card

Edited
Community Legend
‎2014-08-03 01:30 AM

Sorry, let's try a fully clean reinstallation.

 

- Go to System Settings

- Go to "Apps" 

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

 

If you do these steps correctly, you'll do a clean reinstallation of the app, with no piece of data to tell Spotify to save data to your internal storage.

 

Edit: corrected typos

3 people liked this

Re: spotify doesn`t save to sd card

Gig Goer
‎2014-08-03 02:25 AM

Yes!!! It worked this time!! Thank you so much =)  I feel indebted 

 

I discovered, as you said, that the spotify foler was saved in the phone's storage (with a slightly different name: google.com.spotify.music).  Though my battery is not removable, after deleting spotify powering off and on and reinstalling, Spotify reinstalled to the SD card and is now loading all music there.  (!!!)

 

I also noticed something in the app manager:  There is a function on most apps' page to either "move to SD card" or "move to phone storage."  I wonder if pushing that button alone would have solved the problem.  

 

Thanks again

 

~~~~~~~~~~~~~~~~~~~~~

For Android Users: To get Spotify to save music onto your SD card:::
- Settings

- Applications 

- Spotify App

- Move to SD card

 

If this doesn't work, follow the steps above provided by Rodluizpant for a fully clean reinstalllation.  

2 people liked this

Re: spotify doesn`t save to sd card

Edited
Community Legend
‎2014-08-03 02:31 AM

I'm happy we solved your problem! Enjoy the music :)

 

I believe pushing that button wouldn't solve it since it's designed to only transfer the installation files of the app to the desired location. It doesn't change the actual setting of the app.

Re: spotify doesn`t save to sd card

Music Lover
‎2014-09-04 07:33 PM

Holy crap, FINALLY a solution that works.. Good to know that the app was coded to only check storage space on install.. That finally did it for me :D Thanks!

6 people liked this

Re: spotify doesn`t save to sd card

Music Fan
‎2014-10-22 02:31 AM

After I uninstall and turn off my phone and turn it back on, the files are no longer there, and when I try to download the music again it once again downloads to my internal sd card instead of my mounnted external sd card which has over 59.64 GB available. Did I do something wrong? I followed your instructions to the best of my ability.

2 people liked this

Re: spotify doesn`t save to sd card

Community Legend
‎2014-10-22 12:17 PM

Romantic626 wrote:

After I uninstall and turn off my phone and turn it back on, the files are no longer there, and when I try to download the music again it once again downloads to my internal sd card instead of my mounnted external sd card which has over 59.64 GB available. Did I do something wrong? I followed your instructions to the best of my ability.


Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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