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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2839 Views
  • 0 replies
  • 4 likes
  • 2839 Views
  • 0 replies
  • 4 likes

Alexa says Spotify offline on Sonos

Hi This is a really frustrating problem. Spotify won't play on Sonos when commanded through Alexa. It says Spotify is offline. I have tried every single solution that has been given on chat forums but nothing works. Could you please let me know how I...

  • Visitor
  • Hi   This is a really frustrating problem. Spotify won't play on Sonos when commanded through Alexa. It says Spotify is offline. I have tried every single solution that has been given on chat ...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Errors when making requests to accounts.spotify.com

Hey, there I have been getting this error for a while now [2022-01-25 08:01:57.223 +0000] ERROR (Cluster #0): getaddrinfo ENOTFOUND accounts.spotify.comservice-bot3-1 | err: {service-bot3-1 | "type": "Error",service-bot3-1 | "message": "getaddrinfo E...

  • Newbie
  • Hey, there I have been getting this error for a while now   [2022-01-25 08:01:57.223 +0000] ERROR (Cluster #0): getaddrinfo ENOTFOUND accounts.spotify.com service-bot3-1 | err: { service-bot...
  • raghavnarain3
  • Newbie
  • 486 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 486 Views
  • 1 replies
  • 0 likes

Why does SPOTIFY NOT LET USERS SHARE THEIR LIKED PLAYLISTS ANYMORE. BOTH MOBILE AND DESKTOP AND WEB.

Right clicking doesnt work on phones and even if it did The application does not allow me to copy my liked songs as a playlist even though it is a playlist... what gives oversight? Missing account feature, retired application feature ? What is it? Im...

  • Newbie
  • Right clicking doesnt work on phones and even if it did The application does not allow me to copy my liked songs as a playlist even though it is a playlist... what gives oversight? Missing account fe...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Daily mix

I have my friends daily mix loved and it was automatically added to my library. Since it is a daily mix, do the songs change on my end everyday as well? Even if the daily mix in not mine and says MADE FOR (name of person) ?

  • Casual Listener
  • I have my friends daily mix loved and it was automatically added to my library. Since it is a daily mix, do the songs change on my end everyday as well? Even if the daily mix in not mine and says MAD...
  • Mellope
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Where is hi-fi audio!?

I’ve searched the entire app and this entire website. Is it out yet? Can we get a status update if it isn’t? A lot of people wanted this Spotify… where is it?

  • Regular
  • I’ve searched the entire app and this entire website. Is it out yet? Can we get a status update if it isn’t? A lot of people wanted this Spotify… where is it?  
  • scarletvvitch
  • Gig Goer
  • 495 Views
  • 1 replies
  • 3 likes
  • 495 Views
  • 1 replies
  • 3 likes

Spotify gets connected but doesn´t play on WLAN speaker

I´ve got a problem: Spotify connects to my WLAN speakers (Panasonic) but whenever I press "play" for a second it seems to start but then again gets pack to the "play" bottom - it´s not only with one but with all speakers - the speakers are okay, radi...

  • Visitor
  • I´ve got a problem: Spotify connects to my WLAN speakers (Panasonic) but whenever I press "play" for a second it seems to start but then again gets pack to the "play" bottom - it´s not only with one ...
  • Fog6926
  • Newbie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

How do i clear preferences, recommendations, and pretty much start over?

I opened a free account a while ago for my family. Since then they have their own accounts. Now the account i use has preferences, liked songs, play lists, and followed artist that are not mine. How can I reset all settings on an account to start fro...

  • Newbie
  • I opened a free account a while ago for my family.  Since then they have their own accounts.  Now the account i use has preferences, liked songs, play lists, and followed artist that are no...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Spotify Canvas

hey, i'm not sure if its just me but my spotify canvas stopped working on my ipad for some time now. is there any way to fix this?

  • Visitor
  • hey, i'm not sure if its just me but my spotify canvas stopped working on my ipad for some time now. is there any way to fix this?
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Superuser Contribution Add free music for 3 months

I have been offered add free 3 months subscription from one plus community but still I am geting adds in between.If you can't solve this pls let me know, I'll no longer wish to continue with Spotify

  • Visitor
  • I have been offered add free 3 months subscription from one plus community but still I am geting adds in between. If you can't solve this pls let me know, I'll no longer wish to continue with Spotif...
  • Lyubka
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

MAJOR BUMMER: Reset everyone's "Listening Activity" settings back to how they were!

MAJOR BUMMER: Spotify quite recently made an update where they changed everyone default settings to private. And you wouldn't even know until you took the time to be on your desktop app, notice you no longer saw any of your friends' listening activit...

  • Casual Listener
  • MAJOR BUMMER: Spotify quite recently made an update where they changed everyone default settings to private. And you wouldn't even know until you took the time to be on your desktop app, notice you n...
  • scarletvvitch
  • Gig Goer
  • 220 Views
  • 1 replies
  • 1 likes
  • 220 Views
  • 1 replies
  • 1 likes

Help Logging in

Hi everyone, I have a premium spotify account. When I got a new phone it did not log into that account. I accidentally created a new one... I can't seem to get logged into the old one now... any suggestions?

  • Visitor
  • Hi everyone, I have a premium spotify account. When I got a new phone it did not log into that account. I accidentally created a new one... I can't seem to get logged into the old one now... any sugg...
  • scarletvvitch
  • Gig Goer
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Why can’t you remove all playlists from your profile?

Searching for this basic problem that should have a basic solution, I saw another thread about this locked from literally almost a decade ago with a solution that lets you remove one playlist at a time. Really? We need to be able to remove/add them a...

  • Casual Listener
  • Searching for this basic problem that should have a basic solution, I saw another thread about this locked from literally almost a decade ago with a solution that lets you remove one playlist at a ti...
  • 606 Views
  • 0 replies
  • 0 likes
  • playlist bug
    Playlists
    setting
  • 606 Views
  • 0 replies
  • 0 likes

Spotify Premium Ads

Have you listened to German Rap yet?Why don't you upgrade Spotify Duo?You're a top fan of Chainsmokers (or am I?), listen to this random playlist that we added to your Library without your consentHere's a collection of screenshots so you get the idea...

  • Newbie
  • Have you listened to German Rap yet? Why don't you upgrade Spotify Duo? You're a top fan of Chainsmokers (or am I?), listen to this random playlist that we added to your Library without your co...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Merge Playlist

Would it be possible to mention to your Spotify team a request to consider merging playlist that individuals created themselves. I have several playlist that I would love to add to another playlist and I am unable to do so without adding each individ...

  • Visitor
  • Would it be possible to mention to your Spotify team a request to consider merging playlist that individuals created themselves. I have several playlist that I would love to add to another playlist a...
  • JennNicole96
  • Casual Listener
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

Store on sd not able to scroll down on the confirm page

How do i confirm that i want to store on my sd card, if you cant scrol down on the confirming page to find the confirm button?Thanks in advance

  • Newbie
  • How do i confirm that i want to store on my sd card, if you cant scrol down on the confirming page to find the confirm button? Thanks in advance
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Xbox one no connection

My sons Spotify app on Xbox says it has not connection. I have verified the device has a strong enough WiFi connection. I have reset the device and uninstalled/reinstalled the app. None the steps taken resolved the issue. I have also confirmed Spotif...

  • Visitor
  • My sons Spotify app on Xbox says it has not connection. I have verified the device has a strong enough WiFi connection. I have reset the device and uninstalled/reinstalled the app. None the steps tak...
  • Nugs_Not_Drugs
  • Newbie
  • 527 Views
  • 1 replies
  • 2 likes
  • 527 Views
  • 1 replies
  • 2 likes

Spotify problem with Samsung TV

Trouble with spotify app on my 2021 Samsung TV, app opens but the screen is black, i can choose to play from my phone to the TV, but when i change songs on phone it chooses a random song and not from my playlist.

  • Visitor
  • Trouble with spotify app on my 2021 Samsung TV, app opens but the screen is black, i can choose to play from my phone to the TV, but when i change songs on phone it chooses a random song and not from...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Solved!! Songs skip random with Spotify Connect & Marantz

Hi, with my Marantz SR5015 (lastest FW inkl. Spotify) songs are skipping randomly after a few minutes (no real pattern but oftentimes) while playing them over Spotify Connect. No matter which client (iOs/MacOS/with wifi/with cable/router reboot) is s...

  • Casual Listener
  • Hi,   with my Marantz SR5015 (lastest FW inkl. Spotify) songs are skipping randomly after a few minutes (no real pattern but oftentimes) while playing them over Spotify Connect. No matter whic...
  • 3unv0m_-da0we
  • Casual Listener
  • 1740 Views
  • 5 replies
  • 2 likes
  • 1740 Views
  • 5 replies
  • 2 likes

Filter Liked Songs Only by Mood, Not Genre

How to filter liked songs only by mood, not genre? Not interested in genres, just moods.

  • Newbie
  • How to filter liked songs only by mood, not genre? Not interested in genres, just moods.
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Donloads

Hi I have Spotify premium but now when ever I try to install or download any songs on my device it says device limit reached.does anyone know how to fix it

  • Visitor
  • Hi I have Spotify premium but now when ever I try to install or download any songs on my device it says device limit reached.does anyone know how to fix it  
  • nichtdefiniert
  • Casual Listener
  • 264 Views
  • 3 replies
  • 1 likes
  • 264 Views
  • 3 replies
  • 1 likes