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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1836 Views
  • 0 replies
  • 2 likes
  • 1836 Views
  • 0 replies
  • 2 likes

Spotify progress bar from notification panel

My phone had a software update and now the progress bar is missing from the notification panel. I can skip songs, play and pause from the panel, but I can't control the progress of the song because that bar is missing

  • Newbie
  • My phone had a software update and now the progress bar is missing from the notification panel. I can skip songs, play and pause from the panel, but I can't control the progress of the song because t...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Library : sorting by music categories

Hi, i heard that it’s possible to sort by music category in the library in other country. When do you plan launching it in Canada? It would be such a nice feature to add. Ex: i only want to listen music in my library. thanks,

  • Visitor
  • Hi, i heard that it’s possible to sort by music category in the library in other country. When do you plan launching it in Canada?   It would be such a nice feature to add. Ex: i only want to ...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

podcasts don't play on Alexa! HUGE feature, completely missing?!

there is a long standing KNOWN ISSUE of podcasts not paying on Alexa devices has been going ignored by Spotify since 2018 according to their own community board posts. the most recent megathread regarding this issue has been marked as "SOLVED" when t...

  • Music Fan
  •   there is a long standing KNOWN ISSUE of podcasts not paying on Alexa devices has been going ignored by Spotify since 2018 according to their own community board posts.   the most recen...
  • meganfortheanimals
  • Music Fan
  • 934 Views
  • 7 replies
  • 1 likes
  • Feature Improvement
    FIX YOUR PODCASTS
  • 934 Views
  • 7 replies
  • 1 likes

Spotify is getting sued

It has now been 28 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no one has answered my GDPR request. So if anyone has any...

  • Visitor
  • It has now been 28 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no one...
  • 186 Views
  • 0 replies
  • 0 likes
  • Subscriptions
  • 186 Views
  • 0 replies
  • 0 likes

Alexa says Spotify offline on Sonos

Hi This is a really frustrating problem. Spotify won't play on Sonos when commanded through Alexa. It says Spotify is offline. I have tried every single solution that has been given on chat forums but nothing works. Could you please let me know how I...

  • Visitor
  • Hi   This is a really frustrating problem. Spotify won't play on Sonos when commanded through Alexa. It says Spotify is offline. I have tried every single solution that has been given on chat ...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Errors when making requests to accounts.spotify.com

Hey, there I have been getting this error for a while now [2022-01-25 08:01:57.223 +0000] ERROR (Cluster #0): getaddrinfo ENOTFOUND accounts.spotify.comservice-bot3-1 | err: {service-bot3-1 | "type": "Error",service-bot3-1 | "message": "getaddrinfo E...

  • Newbie
  • Hey, there I have been getting this error for a while now   [2022-01-25 08:01:57.223 +0000] ERROR (Cluster #0): getaddrinfo ENOTFOUND accounts.spotify.com service-bot3-1 | err: { service-bot...
  • raghavnarain3
  • Newbie
  • 458 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 458 Views
  • 1 replies
  • 0 likes

Why does SPOTIFY NOT LET USERS SHARE THEIR LIKED PLAYLISTS ANYMORE. BOTH MOBILE AND DESKTOP AND WEB.

Right clicking doesnt work on phones and even if it did The application does not allow me to copy my liked songs as a playlist even though it is a playlist... what gives oversight? Missing account feature, retired application feature ? What is it? Im...

  • Newbie
  • Right clicking doesnt work on phones and even if it did The application does not allow me to copy my liked songs as a playlist even though it is a playlist... what gives oversight? Missing account fe...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Daily mix

I have my friends daily mix loved and it was automatically added to my library. Since it is a daily mix, do the songs change on my end everyday as well? Even if the daily mix in not mine and says MADE FOR (name of person) ?

  • Casual Listener
  • I have my friends daily mix loved and it was automatically added to my library. Since it is a daily mix, do the songs change on my end everyday as well? Even if the daily mix in not mine and says MAD...
  • Mellope
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Where is hi-fi audio!?

I’ve searched the entire app and this entire website. Is it out yet? Can we get a status update if it isn’t? A lot of people wanted this Spotify… where is it?

  • Regular
  • I’ve searched the entire app and this entire website. Is it out yet? Can we get a status update if it isn’t? A lot of people wanted this Spotify… where is it?  
  • scarletvvitch
  • Gig Goer
  • 450 Views
  • 1 replies
  • 3 likes
  • 450 Views
  • 1 replies
  • 3 likes

Spotify gets connected but doesn´t play on WLAN speaker

I´ve got a problem: Spotify connects to my WLAN speakers (Panasonic) but whenever I press "play" for a second it seems to start but then again gets pack to the "play" bottom - it´s not only with one but with all speakers - the speakers are okay, radi...

  • Visitor
  • I´ve got a problem: Spotify connects to my WLAN speakers (Panasonic) but whenever I press "play" for a second it seems to start but then again gets pack to the "play" bottom - it´s not only with one ...
  • Fog6926
  • Newbie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

How do i clear preferences, recommendations, and pretty much start over?

I opened a free account a while ago for my family. Since then they have their own accounts. Now the account i use has preferences, liked songs, play lists, and followed artist that are not mine. How can I reset all settings on an account to start fro...

  • Newbie
  • I opened a free account a while ago for my family.  Since then they have their own accounts.  Now the account i use has preferences, liked songs, play lists, and followed artist that are no...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Spotify Canvas

hey, i'm not sure if its just me but my spotify canvas stopped working on my ipad for some time now. is there any way to fix this?

  • Visitor
  • hey, i'm not sure if its just me but my spotify canvas stopped working on my ipad for some time now. is there any way to fix this?
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution Add free music for 3 months

I have been offered add free 3 months subscription from one plus community but still I am geting adds in between.If you can't solve this pls let me know, I'll no longer wish to continue with Spotify

  • Visitor
  • I have been offered add free 3 months subscription from one plus community but still I am geting adds in between. If you can't solve this pls let me know, I'll no longer wish to continue with Spotif...
  • Lyubka
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

MAJOR BUMMER: Reset everyone's "Listening Activity" settings back to how they were!

MAJOR BUMMER: Spotify quite recently made an update where they changed everyone default settings to private. And you wouldn't even know until you took the time to be on your desktop app, notice you no longer saw any of your friends' listening activit...

  • Casual Listener
  • MAJOR BUMMER: Spotify quite recently made an update where they changed everyone default settings to private. And you wouldn't even know until you took the time to be on your desktop app, notice you n...
  • scarletvvitch
  • Gig Goer
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Help Logging in

Hi everyone, I have a premium spotify account. When I got a new phone it did not log into that account. I accidentally created a new one... I can't seem to get logged into the old one now... any suggestions?

  • Visitor
  • Hi everyone, I have a premium spotify account. When I got a new phone it did not log into that account. I accidentally created a new one... I can't seem to get logged into the old one now... any sugg...
  • scarletvvitch
  • Gig Goer
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Why can’t you remove all playlists from your profile?

Searching for this basic problem that should have a basic solution, I saw another thread about this locked from literally almost a decade ago with a solution that lets you remove one playlist at a time. Really? We need to be able to remove/add them a...

  • Casual Listener
  • Searching for this basic problem that should have a basic solution, I saw another thread about this locked from literally almost a decade ago with a solution that lets you remove one playlist at a ti...
  • 550 Views
  • 0 replies
  • 0 likes
  • playlist bug
    Playlists
    setting
  • 550 Views
  • 0 replies
  • 0 likes

Spotify Premium Ads

Have you listened to German Rap yet?Why don't you upgrade Spotify Duo?You're a top fan of Chainsmokers (or am I?), listen to this random playlist that we added to your Library without your consentHere's a collection of screenshots so you get the idea...

  • Newbie
  • Have you listened to German Rap yet? Why don't you upgrade Spotify Duo? You're a top fan of Chainsmokers (or am I?), listen to this random playlist that we added to your Library without your co...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Merge Playlist

Would it be possible to mention to your Spotify team a request to consider merging playlist that individuals created themselves. I have several playlist that I would love to add to another playlist and I am unable to do so without adding each individ...

  • Visitor
  • Would it be possible to mention to your Spotify team a request to consider merging playlist that individuals created themselves. I have several playlist that I would love to add to another playlist a...
  • JennNicole96
  • Casual Listener
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Store on sd not able to scroll down on the confirm page

How do i confirm that i want to store on my sd card, if you cant scrol down on the confirming page to find the confirm button?Thanks in advance

  • Newbie
  • How do i confirm that i want to store on my sd card, if you cant scrol down on the confirming page to find the confirm button? Thanks in advance
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Xbox one no connection

My sons Spotify app on Xbox says it has not connection. I have verified the device has a strong enough WiFi connection. I have reset the device and uninstalled/reinstalled the app. None the steps taken resolved the issue. I have also confirmed Spotif...

  • Visitor
  • My sons Spotify app on Xbox says it has not connection. I have verified the device has a strong enough WiFi connection. I have reset the device and uninstalled/reinstalled the app. None the steps tak...
  • Nugs_Not_Drugs
  • Newbie
  • 445 Views
  • 1 replies
  • 2 likes
  • 445 Views
  • 1 replies
  • 2 likes