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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

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How do i clear preferences, recommendations, and pretty much start over?

I opened a free account a while ago for my family. Since then they have their own accounts. Now the account i use has preferences, liked songs, play lists, and followed artist that are not mine. How can I reset all settings on an account to start fro...

Newbie

I opened a free account a while ago for my family.  Since then they have their own accounts.  Now the account i use has preferences, liked songs, play lists, and followed artist that are no...

232 Views

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Spotify Canvas

hey, i'm not sure if its just me but my spotify canvas stopped working on my ipad for some time now. is there any way to fix this?

Visitor

hey, i'm not sure if its just me but my spotify canvas stopped working on my ipad for some time now. is there any way to fix this?

310 Views

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Superuser Contribution Add free music for 3 months

I have been offered add free 3 months subscription from one plus community but still I am geting adds in between.If you can't solve this pls let me know, I'll no longer wish to continue with Spotify

Visitor

I have been offered add free 3 months subscription from one plus community but still I am geting adds in between. If you can't solve this pls let me know, I'll no longer wish to continue with Spotif...

Lyubka

Moderator

274 Views

1 replies

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MAJOR BUMMER: Reset everyone's "Listening Activity" settings back to how they were!

MAJOR BUMMER: Spotify quite recently made an update where they changed everyone default settings to private. And you wouldn't even know until you took the time to be on your desktop app, notice you no longer saw any of your friends' listening activit...

Casual Listener

MAJOR BUMMER: Spotify quite recently made an update where they changed everyone default settings to private. And you wouldn't even know until you took the time to be on your desktop app, notice you n...

scarletvvitch

Gig Goer

254 Views

1 replies

1 likes

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Help Logging in

Hi everyone, I have a premium spotify account. When I got a new phone it did not log into that account. I accidentally created a new one... I can't seem to get logged into the old one now... any suggestions?

Visitor

Hi everyone, I have a premium spotify account. When I got a new phone it did not log into that account. I accidentally created a new one... I can't seem to get logged into the old one now... any sugg...

scarletvvitch

Gig Goer

262 Views

1 replies

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Why can’t you remove all playlists from your profile?

Searching for this basic problem that should have a basic solution, I saw another thread about this locked from literally almost a decade ago with a solution that lets you remove one playlist at a time. Really? We need to be able to remove/add them a...

Casual Listener

Searching for this basic problem that should have a basic solution, I saw another thread about this locked from literally almost a decade ago with a solution that lets you remove one playlist at a ti...

642 Views

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playlist bug
Playlists
setting
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Spotify Premium Ads

Have you listened to German Rap yet?Why don't you upgrade Spotify Duo?You're a top fan of Chainsmokers (or am I?), listen to this random playlist that we added to your Library without your consentHere's a collection of screenshots so you get the idea...

Newbie

Have you listened to German Rap yet? Why don't you upgrade Spotify Duo? You're a top fan of Chainsmokers (or am I?), listen to this random playlist that we added to your Library without your co...

284 Views

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Merge Playlist

Would it be possible to mention to your Spotify team a request to consider merging playlist that individuals created themselves. I have several playlist that I would love to add to another playlist and I am unable to do so without adding each individ...

Visitor

Would it be possible to mention to your Spotify team a request to consider merging playlist that individuals created themselves. I have several playlist that I would love to add to another playlist a...

JennNicole96

Regular

754 Views

1 replies

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Store on sd not able to scroll down on the confirm page

How do i confirm that i want to store on my sd card, if you cant scrol down on the confirming page to find the confirm button?Thanks in advance

Newbie

How do i confirm that i want to store on my sd card, if you cant scrol down on the confirming page to find the confirm button? Thanks in advance

203 Views

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Xbox one no connection

My sons Spotify app on Xbox says it has not connection. I have verified the device has a strong enough WiFi connection. I have reset the device and uninstalled/reinstalled the app. None the steps taken resolved the issue. I have also confirmed Spotif...

Visitor

My sons Spotify app on Xbox says it has not connection. I have verified the device has a strong enough WiFi connection. I have reset the device and uninstalled/reinstalled the app. None the steps tak...

Nugs_Not_Drugs

Newbie

563 Views

1 replies

2 likes

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Spotify problem with Samsung TV

Trouble with spotify app on my 2021 Samsung TV, app opens but the screen is black, i can choose to play from my phone to the TV, but when i change songs on phone it chooses a random song and not from my playlist.

Visitor

Trouble with spotify app on my 2021 Samsung TV, app opens but the screen is black, i can choose to play from my phone to the TV, but when i change songs on phone it chooses a random song and not from...

232 Views

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Solved!! Songs skip random with Spotify Connect & Marantz

Hi, with my Marantz SR5015 (lastest FW inkl. Spotify) songs are skipping randomly after a few minutes (no real pattern but oftentimes) while playing them over Spotify Connect. No matter which client (iOs/MacOS/with wifi/with cable/router reboot) is s...

Casual Listener

Hi,   with my Marantz SR5015 (lastest FW inkl. Spotify) songs are skipping randomly after a few minutes (no real pattern but oftentimes) while playing them over Spotify Connect. No matter whic...

3unv0m_-da0we

Casual Listener

1771 Views

5 replies

2 likes

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Filter Liked Songs Only by Mood, Not Genre

How to filter liked songs only by mood, not genre? Not interested in genres, just moods.

Newbie

How to filter liked songs only by mood, not genre? Not interested in genres, just moods.

251 Views

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Donloads

Hi I have Spotify premium but now when ever I try to install or download any songs on my device it says device limit reached.does anyone know how to fix it

Visitor

Hi I have Spotify premium but now when ever I try to install or download any songs on my device it says device limit reached.does anyone know how to fix it  

nichtdefiniert

Casual Listener

282 Views

3 replies

1 likes

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Is there a way to change the the types of ads?

Hello, I have a free account. I don’t use Spotify enough to justify a subscription currently. I used to get a variety of ad content, but lately every single ad is for Noom. I have an eating disorder and I can’t be listening to weight loss ads constan...

Visitor

Hello,   I have a free account. I don’t use Spotify enough to justify a subscription currently. I used to get a variety of ad content, but lately every single ad is for Noom. I have an eating ...

679 Views

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No Podcasts!

So I bought the premium a while ago in Pakistan and was immediately disappointed to see that there were no podcasts available here whatsoever. I thought that as spotify just released over here, I'm gonna wait around for the feature to be added. ITS B...

Newbie

So I bought the premium a while ago in Pakistan and was immediately disappointed to see that there were no podcasts available here whatsoever. I thought that as spotify just released over here, I'm g...

196 Views

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Devices

Hey, i just logged in my Spotify on my nee device and it says delete the downloads on the other device to listen offline.now i don't have my old phone because i sold it and i also formatted it before giving it away.(yess I didn't sign out just format...

Visitor

Hey, i just logged in my Spotify on my nee device and it says delete the downloads on the other device to listen offline.now i don't have my old phone because i sold it and i also formatted it before...

269 Views

0 replies

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Taking playlists to premium.

I am thinking of moving to Premium but I have created some playlists comprising about 900 songs altogether. If I take up Premium, will I be able to download these playlists so I can listen to the music off-line, or will I need to go thru all the song...

Visitor

I am thinking of moving to Premium but I have created some playlists comprising about 900 songs altogether.  If I take up Premium, will I be able to download these playlists so I can listen to ...

JennNicole96

Regular

258 Views

1 replies

1 likes

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Talking to spotify

Before I changed phones I could ask Google to open spotify the ask spotify to play something and now that I have a different phone I can't do that how do I set it up to do that again?

Visitor

Before I changed phones I could ask Google to open spotify the ask spotify to play something and now that I have a different phone I can't do that how do I set it up to do that again?

160 Views

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Voice Button Gone

Please bring it back!

Visitor

Please bring it back!

Lenny008

Visitor

505 Views

3 replies

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