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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1619 Views
  • 0 replies
  • 2 likes
  • 1619 Views
  • 0 replies
  • 2 likes

Won’t show albums?

I’m on a Kindle Fire 7 (9th generation), and whenever I tap on “view album,” it takes me to a black screen or it looks like it’s going to show the album… and it shows the black screen. I’ve cleared my cache, checked for updates, uninstalled and reins...

  • Newbie
  • I’m on a Kindle Fire 7 (9th generation), and whenever I tap on “view album,” it takes me to a black screen or it looks like it’s going to show the album… and it shows the black screen. I’ve cleared m...
  • 147 Views
  • 0 replies
  • 1 likes
  • 147 Views
  • 0 replies
  • 1 likes

Playlists not opening

Hi My playlists are not opening under this account, please help Account link https://open.spotify.com/user/37p9o73yo071uytvjp76xdt3w?si=wUOqXrZFSQieLGAddF8Img

  • Visitor
  • Hi   My playlists are not opening under this account, please help    Account link https://open.spotify.com/user/37p9o73yo071uytvjp76xdt3w?si=wUOqXrZFSQieLGAddF8Img
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

profile picture under playlist

Allow Profile Pictures to Show Under Playlists again. This is the worst i hate it. bring back pfps under playlists.

  • Visitor
  • Allow Profile Pictures to Show Under Playlists again. This is the worst i hate it. bring back pfps under playlists.
  • 204 Views
  • 0 replies
  • 1 likes
  • 204 Views
  • 0 replies
  • 1 likes

Zu leise

Spotify ist viel zu leise und ich kann in den einstellungen nicht einstellen, einfach nur 10 euro verschwendung, ich überlege zu wechseln

  • Visitor
  • Spotify ist viel zu leise und ich kann in den einstellungen nicht einstellen, einfach nur 10 euro verschwendung, ich überlege zu wechseln
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Using spotify premium

Hello,I have my spotify premium here in India for a year and as I am shifting to USA so will I be able to continue with the same spotify premium or will they charge me again?

  • Visitor
  • Hello, I have my spotify premium here in India for a year and as I am shifting to USA so will I be able to continue with the same spotify premium or will they charge me again?
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Spotify app download

I have an older gen iPad and it can’t update past iOS 12.5.1 apparently and Spotify requires iOS 13 to download the app. Is there anyway I can download the app on the version of software I have?

  • Visitor
  • I have an older gen iPad and it can’t update past iOS 12.5.1 apparently and Spotify requires iOS 13 to download the app. Is there anyway I can download the app on the version of software I have?
  • Mmfudge
  • Casual Listener
  • 395 Views
  • 4 replies
  • 0 likes
  • App & Features
  • 395 Views
  • 4 replies
  • 0 likes

On Premium plan but unable to select songs on a playlist or toggle shuffle off.

Hi all! I’m on the Premium plan but have noticed that I’m unable to select songs on a playlist that isn’t owned by me (e.g. a Radio playlist) and can only shuffle through it. These are features of the Free plan but don’t understand why I’m experienci...

  • Casual Listener
  • Hi all!   I’m on the Premium plan but have noticed that I’m unable to select songs on a playlist that isn’t owned by me (e.g. a Radio playlist) and can only shuffle through it. These are featu...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

cannot move tracks upwards in playlist AGAIN after probelms were fixed last year?

I cannot move new/ added tracks upwards in my playlists much like the problem we all experienced last year?????? Is anyone else experencing same issue? Does anyone know how to fix problem? Last time we went to Micrsoft store and reinstalled with upda...

  • Casual Listener
  • I cannot move new/ added tracks upwards in my playlists much like the problem we all experienced last year?????? Is anyone else experencing same issue? Does anyone know how to fix problem? Last time ...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Online/Offline

I have. used spotify since 2013 and have never had an issue. Within the last month it is telling me Im offline (in carplay, and at home) I use it everyday when I run, I have google the issue and have tried everything. Can someone PLEASE help. Is ther...

  • Visitor
  •   I have. used spotify since 2013 and have never had an issue.  Within the last month it is telling me Im offline (in carplay, and at home) I use it everyday when I run,  I have google...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

An idea

Here's a fun idea: customer service that actually works. Ever heard of that Spotify?

  • Visitor
  • Here's a fun idea: customer service that actually works. Ever heard of that Spotify?
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

New plan for music only - or hide podcasts and audiobooks

I really like Spotify for listening to music, but my experience is ruined by all the podcasts and audiobooks I got to browse through. There are other apps, superior in every way to Spotify, for podcasts. I just want my music to be easily accessible. ...

  • Regular
  • I really like Spotify for listening to music, but my experience is ruined by all the podcasts and audiobooks I got to browse through. There are other apps, superior in every way to Spotify, for podca...
  • charlieother
  • Casual Listener
  • 1655 Views
  • 3 replies
  • 18 likes
  • App & Features
  • 1655 Views
  • 3 replies
  • 18 likes

Invite Friends

I received an email from you, see below. I wish to invite a friend to subscribe but cannot access this option. Please assist. Invite a friend to enjoy 2 months free of ad-free music listening, offline listening, and unlimited skips on Spotify Premium...

  • Visitor
  • I received an email from you, see below.  I wish to invite a friend to subscribe but cannot access this option.  Please assist.   Invite a friend to enjoy 2 months free of ad-fre...
  • 3011 Views
  • 0 replies
  • 0 likes
  • 3011 Views
  • 0 replies
  • 0 likes

This song isn't available on your device

I'm trying to play a song but this message pops up every time I've tried logging off and on restarting the app and nothing is working The songs Von by Yoko kanno

  • Visitor
  • I'm trying to play a song but this message pops up every time    I've tried logging off and on restarting the app and nothing is working   The songs  Von by Yoko kanno  
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

songs or albums grayed out

Hi all...I have several albums that I have an issue: I dont see them in spotify at all, but when I google them, it gives the spotify link for the albums...I open them and they open in Spotify but with the songs grayed out, not sure why...I have asks ...

  • Regular
  • Hi all...I have several albums that I have an issue: I dont see them in spotify at all, but when I google them, it gives the spotify link for the albums...I open them and they open in Spotify but wit...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Spotify kids

I have premium family and 10 year old son. I’m trying to add kids account to his phone but it won’t let me do it because he’s under age. All the links open kids on my phone but I don’t want it there. I want to be able to interact but he needs to do h...

  • Visitor
  • I have premium family and 10 year old son. I’m trying to add kids account to his phone but it won’t let me do it because he’s under age. All the links open kids on my phone but I don’t want it there....
  • 219 Views
  • 0 replies
  • 2 likes
  • 219 Views
  • 0 replies
  • 2 likes

Liked songs not loading on android

I can't seem to load my liked songs playlist at all. I've already restarted my phone, cleared my cache, and deleted and re-download the app. The only way I can seem to play it on my phone is by syncing my computer to it.

  • Newbie
  • I can't seem to load my liked songs playlist at all. I've already restarted my phone, cleared my cache, and deleted and re-download the app. The only way I can seem to play it on my phone is by synci...
  • 197 Views
  • 0 replies
  • 1 likes
  • Can't access my playlists
  • 197 Views
  • 0 replies
  • 1 likes

Solved!! Why follow bands if I don't get updates?

Why follow bands if I don't get updates? A lot of the bands I follow have new albums come out and have announced new tours but I've never received any updates or notices. What is the reason to follow bands if I don't get anything?

  • Casual Listener
  • Why follow bands if I don't get updates? A lot of the bands I follow have new albums come out and have announced new tours but I've never received any updates or notices. What is the reason to follow...
  • Jameshagan75
  • Gig Goer
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Spotify lite - offline mode

hi, I can't seem to find a way to put Spotify lite in offline mode, to listen to downloaded music. is this not possible? if so, I'm kind of surprised since it's suppose to be the data saving version of the big app.

  • Newbie
  • hi,   I can't seem to find a way to put Spotify lite in offline mode, to listen to downloaded music. is this not possible? if so, I'm kind of surprised since it's suppose to be the data saving...
  • 1246 Views
  • 0 replies
  • 1 likes
  • 1246 Views
  • 0 replies
  • 1 likes

Does "Spotify connect" work right for anyone?

I have literally never had this "feature" work properly, every time I go to start a song on my windows it'll successfully play the song on my suspended android app, but then I can't pause it or switch control to the *local *player for god's sake. Thi...

  • Casual Listener
  • I have literally never had this "feature" work properly, every time I go to start a song on my windows it'll successfully play the song on my suspended android app, but then I can't pause it or switc...
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

Keep lyrics up

I get the lyrics ok, but when it changes songs it goes back to the bottom of the page. Is there a way it can stay on full screen or until I pull it down?

  • Visitor
  • I get the lyrics ok, but when it changes songs it goes back to the bottom of the page. Is there a way it can stay on full screen or until I pull it down?
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes