Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...
IsleyP
Allow Profile Pictures to Show Under Playlists again. This is the worst i hate it. bring back pfps under playlists.
Spotify ist viel zu leise und ich kann in den einstellungen nicht einstellen, einfach nur 10 euro verschwendung, ich überlege zu wechseln
Hello,I have my spotify premium here in India for a year and as I am shifting to USA so will I be able to continue with the same spotify premium or will they charge me again?
I have an older gen iPad and it can’t update past iOS 12.5.1 apparently and Spotify requires iOS 13 to download the app. Is there anyway I can download the app on the version of software I have?
Hi all! I’m on the Premium plan but have noticed that I’m unable to select songs on a playlist that isn’t owned by me (e.g. a Radio playlist) and can only shuffle through it. These are features of the Free plan but don’t understand why I’m experienci...
I cannot move new/ added tracks upwards in my playlists much like the problem we all experienced last year?????? Is anyone else experencing same issue? Does anyone know how to fix problem? Last time we went to Micrsoft store and reinstalled with upda...
I have. used spotify since 2013 and have never had an issue. Within the last month it is telling me Im offline (in carplay, and at home) I use it everyday when I run, I have google the issue and have tried everything. Can someone PLEASE help. Is ther...
Here's a fun idea: customer service that actually works. Ever heard of that Spotify?
I really like Spotify for listening to music, but my experience is ruined by all the podcasts and audiobooks I got to browse through. There are other apps, superior in every way to Spotify, for podcasts. I just want my music to be easily accessible. ...
I received an email from you, see below. I wish to invite a friend to subscribe but cannot access this option. Please assist. Invite a friend to enjoy 2 months free of ad-free music listening, offline listening, and unlimited skips on Spotify Premium...
I'm trying to play a song but this message pops up every time I've tried logging off and on restarting the app and nothing is working The songs Von by Yoko kanno
Hi all...I have several albums that I have an issue: I dont see them in spotify at all, but when I google them, it gives the spotify link for the albums...I open them and they open in Spotify but with the songs grayed out, not sure why...I have asks ...
I have premium family and 10 year old son. I’m trying to add kids account to his phone but it won’t let me do it because he’s under age. All the links open kids on my phone but I don’t want it there. I want to be able to interact but he needs to do h...
I can't seem to load my liked songs playlist at all. I've already restarted my phone, cleared my cache, and deleted and re-download the app. The only way I can seem to play it on my phone is by syncing my computer to it.
Why follow bands if I don't get updates? A lot of the bands I follow have new albums come out and have announced new tours but I've never received any updates or notices. What is the reason to follow bands if I don't get anything?
hi, I can't seem to find a way to put Spotify lite in offline mode, to listen to downloaded music. is this not possible? if so, I'm kind of surprised since it's suppose to be the data saving version of the big app.
I have literally never had this "feature" work properly, every time I go to start a song on my windows it'll successfully play the song on my suspended android app, but then I can't pause it or switch control to the *local *player for god's sake. Thi...
I get the lyrics ok, but when it changes songs it goes back to the bottom of the page. Is there a way it can stay on full screen or until I pull it down?
I'm using it on my iPhone 5, but I can't log in at all When I try to log in, the message "An error has occurred" appears and I cannot log in no matter how many times I try again. What should I do?
I often listen to ambient music while I sleep at night, something I wouldn't otherwise actively listen to. As a result, all the ambient tracks slip into my "most listened songs" playlist at the end of the year, which I don't want. Is there a way to h...