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Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 614 Views
  • 0 replies
  • 2 likes
  • 614 Views
  • 0 replies
  • 2 likes

Join duo premium with my work phone not registred at the same adresse

Hello,my husband subscribed to Duo premium. However I cannot join the premium because I use my work phone. It says that we are not at the same adresse because my employer subscribed for my phone registration to my office adresse. How can I manage to ...

  • Visitor
  • Hello, my husband subscribed to Duo premium. However I cannot join the premium because I use my work phone. It says that we are not at the same adresse because my employer subscribed for my phone re...
  • Prague
  • Rising Star 4
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Spotify pauses every 30 seconds on every device

I tried on my computer (app and browser) and my phone, and in both case the musics stops 30s after I started it. It's impossible that it's someone else connected so I wonder what is the problem with the account (because changing device doesn't change...

  • Casual Listener
  • I tried on my computer (app and browser) and my phone, and in both case the musics stops 30s after I started it. It's impossible that it's someone else connected so I wonder what is the problem with ...
  • ivantheworst
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

Enhance button not showing on Spotify after upgrading to premium

I really enjoyed having the enhance playlist button on Spotify but as I upgraded to a premium plan the button vanished now tho now I have the option for enhanced shuffle but it's annoying to have and it's kind of ruining the experience for me is ther...

  • Newbie
  • I really enjoyed having the enhance playlist button on Spotify but as I upgraded to a premium plan the button vanished now tho now I have the option for enhanced shuffle but it's annoying to have and...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

error code 409 i app though Premium Individual plan holder

Error code 409 shows when trying to log in to the Spotify application. I subscribe to Premium Individual. Please help logging in to the app.

  • Newbie
  • Error code 409 shows when trying to log in to the Spotify application. I subscribe to Premium Individual. Please help logging in to the app.
  • 112 Views
  • 0 replies
  • 1 likes
  • 112 Views
  • 0 replies
  • 1 likes

I can't listen to a playlist just by pushing the song button after the skip button

my problem is that when I open a playlist or an album of a singer, I push a song, I try to change it by pushing the forward button the next song the skip one and instead of making me listen to a song by that singer it makes me listen to a song that I...

  • Visitor
  • my problem is that when I open a playlist or an album of a singer, I push a song, I try to change it by pushing the forward button the next song the skip one and instead of making me listen to a song...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Autoplay stops working after connecting to Car via Bluetooth

After connecting to my car via Bluetooth autoplay stops working on iOS. Then I delete the app and redownload from App Store and autoplay works again, but once I connect to my car autoplay stops. All the while, the autoplay setting stays on btw. pleas...

  • Visitor
  • After connecting to my car via Bluetooth autoplay stops working on iOS.  Then I delete the app and redownload from App Store and autoplay works again, but once I connect to my car autoplay stop...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

No benifit of Premium featute

No ad available to screening for free user. The self ad of Spotify to inform unnecessary get premium. Then why free user would buy your unwanted premium. Please remove your announcement to experience free user like premium.

  • Visitor
  • No ad available to screening for free user. The self ad of Spotify to inform unnecessary get premium. Then why free user would buy your unwanted premium. Please remove your announcement to experience...
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes

Spotify Playing Radom album

I don’t know why but my Spotify is playing random when I go to a album or playlist I pick one song to play and after that song it just plays outside of the album and goes to another album random and I don’t have the shuffle on or even on it just leav...

  • Newbie
  • I don’t know why but my Spotify is playing random when I go to a album or playlist I pick one song to play and after that song it just plays outside of the album and goes to another album  rando...
  • AyoubHD
  • Casual Listener
  • 108 Views
  • 1 replies
  • 1 likes
  • 108 Views
  • 1 replies
  • 1 likes

[Android Auto] Playlist order

Hello, I have a noticed a bug since last spotify version. Originally the playlists always appeared on chronological order on android auto, no matter how I ordered them. From last update they appear in the order I have decided on the app, the problem ...

  • Newbie
  • Hello,  I have a noticed a bug since last spotify version.  Originally the playlists always appeared on chronological order on android auto, no matter how I ordered them. From last update...
  • AyoubHD
  • Casual Listener
  • 201 Views
  • 1 replies
  • 2 likes
  • 201 Views
  • 1 replies
  • 2 likes

iPhone Stolen

My iPhone was stolen today - how can I ensure nobody uses the account on the phone?

  • Visitor
  • My iPhone was stolen today - how can I ensure nobody uses the account on the phone?
  • pisknk
  • Newbie
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Local files 😵‍💫

Hi all I paid for and downloaded to my Mac an official Pearl Jam concert bootleg. I can play this album on my Mac I have an Android phone. I put the album in Google Drive and added the songs to my phones hard drive. The songs played for a day and hav...

  • Newbie
  • Hi all   I paid for and downloaded to my Mac an official Pearl Jam concert bootleg.   I can play this album on my Mac   I have an Android phone. I put the album in Google Drive a...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Sort top 50 charts in a reverse order

would be cool to have the possibility to sort top 50 charts in a reverse order (eg from the #50 to the #1) why is not possible?

  • Casual Listener
  • would be cool to have the possibility to sort top 50 charts in a reverse order (eg from the #50 to the #1) why is not possible?  
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

You can only use Spotify abrod 14 days

Hello Spotiva company, I was stolen by your company. I subscribed to two accounts and paid the value of 3 months. My account is suspended and I cannot log in. If the problem is not resolved for me, I will file a legal complaint against you.

  • Visitor
  • Hello Spotiva company, I was stolen by your company. I subscribed to two accounts and paid the value of 3 months. My account is suspended and I cannot log in. If the problem is not resolved for me, I...
  • 66 Views
  • 0 replies
  • 0 likes
  • 66 Views
  • 0 replies
  • 0 likes

Windows desktop app has been unusable for months

When left in the background for an extended period of time without music playing, the app will lock up and become unresponsive. The only way to fix it is to end task with task manager and reopen it. Along with this, in app customization (Like size of...

  • Visitor
  • When left in the background for an extended period of time without music playing, the app will lock up and become unresponsive. The only way to fix it is to end task with task manager and reopen it.&...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Music Studio running on Yosemite 10.10.5

Hi there, I'm the Founder/Director of a music studio, and all our computers use MacOs Yosemite 10.10.5 on Mid 2015 Macs for compatibility with our specific software and hardware.Today all of our Spotify apps stopped working, Error Code accesspoint 22...

  • Newbie
  • Hi there, I'm the Founder/Director of a music studio, and all our computers use MacOs Yosemite 10.10.5 on Mid 2015 Macs for compatibility with our specific software and hardware. Today all of our ...
  • doxdiva
  • Visitor
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! NOT logging into my app [android]

NOT logging into my app [android]when ever i log in to my app on my phone its says"Something went wrong" "have another go?" < TRY again > but i am able to login webpls help on resolving this thank you

  • Casual Listener
  • NOT logging into my app [android] when ever i log in to my app on my phone its says "Something went wrong"      "have another go?"         < TRY again >...
  • cherith_reddy
  • Casual Listener
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Smart Shuffle

Spotify please get rid of the Smart Shuffle feature, or at least move it, and keep it separate from the actual shuffle button. It’s very frustrating! If I wanted to forced pay for play I would listen to the radio, or use the playlist created by Spoti...

  • Visitor
  • Spotify please get rid of the Smart Shuffle feature, or at least move it, and keep it separate from the actual shuffle button. It’s very frustrating! If I wanted to forced pay for play I would listen...
  • 78 Views
  • 0 replies
  • 5 likes
  • 78 Views
  • 0 replies
  • 5 likes

Superuser Contribution Ps5 and ps4 skip song glitch

I'm having the weirdest problem I cannot skip songs on Spotify after one skip or two the skip song icon from the quick menu is grayed out and it does this on my PS5 and my PS4 I've did everything I can to solve this I've unlinked Spotify I have delet...

  • Regular
  • I'm having the weirdest problem I cannot skip songs on Spotify after one skip or two the skip song icon from the quick menu is grayed out and it does this on my PS5 and my PS4 I've did everything I c...
  • Taiser
  • Casual Listener
  • 5855 Views
  • 20 replies
  • 1 likes
  • 5855 Views
  • 20 replies
  • 1 likes