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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 942 Views
  • 0 replies
  • 2 likes
  • 942 Views
  • 0 replies
  • 2 likes

Podcast won’t cast video to chrome cast

Over the last 2 days I have been unable to get podcast video when streaming from iPhone through a google chrome cast. I have checked all the audio and video settings, tried cleaning the app cache, I’ve deleted and reinstalled, I’ve rebooted my chrome...

  • Casual Listener
  • Over the last 2 days I have been unable to get podcast video when streaming from iPhone through a google chrome cast. I have checked all the audio and video settings, tried cleaning the app cache, I’...
  • 173 Views
  • 0 replies
  • 1 likes
  • 173 Views
  • 0 replies
  • 1 likes

Spotify app - new home screen - Instead directly to library

Unfortunately, the updated UI is terrible. The home page is completely useless. As an Android user, I think that a much better option would be to directly open to our library; so, if we choose never to look at that horrible home page, it would be our...

  • Casual Listener
  • Unfortunately, the updated UI is terrible. The home page is completely useless. As an Android user, I think that a much better option would be to directly open to our library; so, if we choose never ...
  • terence4618
  • Newbie
  • 922 Views
  • 3 replies
  • 23 likes
  • complaint
    Home
  • 922 Views
  • 3 replies
  • 23 likes

Gif card

Hello, I what to buy a Spotify gift card for North Macedonia. I can't find any options to purchase. Can you help me with this please. M

  • Newbie
  • Hello,   I what to buy a Spotify gift card for North Macedonia. I can't find any options to purchase. Can you help me with this please.   M    
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

New Likes System

I really dislike the new likes system. You can’t see if you’ve already liked a song, and it takes at least one extra tap to add one to your likes playlist if you don’t have the song pulled up. Please bring the old one back.

  • Newbie
  • I really dislike the new likes system. You can’t see if you’ve already liked a song, and it takes at least one extra tap to add one to your likes playlist if you don’t have the song pulled up. Please...
  • 114 Views
  • 0 replies
  • 1 likes
  • 114 Views
  • 0 replies
  • 1 likes

How do I stop the desktop app from automatically updating?

Like seemingly everyone else, I hate the new UI. It's **bleep**ing awful, useless, adds nothing to my experience, and changes things in a way that has zero usefulness. I have the .exe file for Version 7 on my desktop so I can atleast use Spotify for ...

  • Casual Listener
  • Like seemingly everyone else, I hate the new UI. It's **bleep**ing awful, useless, adds nothing to my experience, and changes things in a way that has zero usefulness. I have the .exe file for Versio...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Log in issues with the app only

I can't log in in the app and it kept saying:Something went wrongHave another go?Try Again/ Dismiss Done reinstalling and rebooting my Android device still to no avail. My network signal is okay. I can play music on my phone's web player though. Plea...

  • Newbie
  • I can't log in in the app and it kept saying: Something went wrong Have another go? Try Again/ Dismiss   Done reinstalling and rebooting my Android device still to no avail. My network sign...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Premium Duo

I signed up for premium duo, but can't seem to add my partner.

  • Visitor
  • I signed up for premium duo, but can't seem to add my partner.
  • bmcpsacct
  • Visitor
  • 253 Views
  • 2 replies
  • 1 likes
  • 253 Views
  • 2 replies
  • 1 likes

DJ X explicit songs

Quick question. I listen to explicit songs and I am enjoying using the new AI DJ. I would rather not listen to explicit songs when my young family is around. If I toggle explicit songs off and hit the DJ icon would this mean that he won't play explic...

  • Casual Listener
  • Quick question. I listen to explicit songs and I am enjoying using the new AI DJ. I would rather not listen to explicit songs when my young family is around. If I toggle explicit songs off and hit th...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

SHUFFLE PERMANENTLY ENABLED, NO QUEUE OPTION, CANNOT SLIDE THE SEEK TO CHANGE/SKIP CERTAIN VERSE OF

I have Samsung F12 and am a Free user of Spotify and don't have a premium account. I recently updated my Spotify and facing a lot of problems. 1. Spotify has made Shuffle compulsory, by which I mean I cannot disable shuffle option and instead a pop-u...

  • Casual Listener
  • I have Samsung F12 and am a Free user of Spotify and don't have a premium account. I recently updated my Spotify and facing a lot of problems.   1. Spotify has made Shuffle compulsory, by whic...
  • Frozen_God
  • Casual Listener
  • 258 Views
  • 4 replies
  • 2 likes
  • queue
    shuffle
  • 258 Views
  • 4 replies
  • 2 likes

Why does Spotify jump to the home screen when I go back to the app to change a song?

More accurate. I start Spotify, select my playlist, start a song. Change the app, e.g. Instagram, or simply the start screen of the smartphone. Then I switch back to Spotify, and end up on the Spotify home screen, not the playlist. On Android.

  • Casual Listener
  • More accurate. I start Spotify, select my playlist, start a song. Change the app, e.g. Instagram, or simply the start screen of the smartphone. Then I switch back to Spotify, and end up on the Spotif...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

+ button

Hello, when the + button was released, I had it for like 1 week and then it changed for the like button again, how can i get the + button again?I had Spotify up to the date and an iPhone 13 mini,Thanks

  • Newbie
  • Hello, when the + button was released, I had it for like 1 week and then it changed for the like button again, how can i get the + button again? I had Spotify up to the date and an iPhone 13 mini, ...
  • 110 Views
  • 0 replies
  • 0 likes
  • + button
    like button
  • 110 Views
  • 0 replies
  • 0 likes

not able to access my features

so 3 days ago, my free spotify account suddenly downgraded or something, where some features got cutoff. - not able to add queues,- no lyrics- doesn't let me skip more than 6 songs in the entire day or choose my preference my version- 8.8.4.462I aske...

  • Visitor
  • so 3 days ago, my free spotify account suddenly downgraded or something, where some features got cutoff.  - not able to add queues, - no lyrics - doesn't let me skip more than 6 songs in the ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Playlist shows as prívate but it's public

I used to be able to access a playlist my boyfriend made, but now in my app it shows as private, however in his profile it is public. None of the persons he tries to share it with can access the playlist. Do yo know what's happening?

  • Visitor
  • I used to be able to access a playlist my boyfriend made, but now in my app it shows as private, however in his profile it is public. None of the persons he tries to share it with can access the p...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Sing\Karaoke

Hello Spotify, I very much look forward to the Sing\Karaoke feature. Could you please re-enable the Sing\Karaoke feature for my device (a fast and capable iPhone SE 2020) or release it in a future update? Back when that feature first was being tested...

  • Newbie
  • Hello Spotify,   I very much look forward to the Sing\Karaoke feature.  Could you please re-enable the Sing\Karaoke feature for my device (a fast and capable iPhone SE 2020) or relea...
  • 292 Views
  • 0 replies
  • 0 likes
  • Sing
  • 292 Views
  • 0 replies
  • 0 likes

Paying for membership

Do I have to be on a paid membership status to listen to audio books? All the chapters are locked on my free account.

  • Newbie
  • Do I have to be on a paid membership status to listen to audio books? All the chapters are locked on my free account.
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

I'm not able to sign jn

I'm not able to login into my account it says that you can login aboard with only 14 days and change your location I have been doing it since mng but no use

  • Visitor
  • I'm not able to login into my account it says that you can login aboard with only 14 days and change your location I have been doing it since mng but no use
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Mac book

trying to log into Spotify on my Mac but it keeps saying for premium members only. and I am a premium member. anyone know what I can do ?

  • Visitor
  • trying to log into Spotify on my Mac but it keeps saying for premium members only. and I am a premium member. anyone know what I can do ?
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

lyrics no longer appear

The lyrics of the songs are not showing up on my phone. In the place that appeared, now, appears information of the artist. How to solve?

  • Newbie
  • The lyrics of the songs are not showing up on my phone. In the place that appeared, now, appears information of the artist. How to solve?
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Will Spotify ever listen to their customers?

I cannot believe how often Spotify makes a change that turns into a topic on this site with hundreds and thousands of likes and comments collectively saying "we don't like this change, leave it be," and Spotify chooses to keep it anyway. Why are we p...

  • Roadie
  • I cannot believe how often Spotify makes a change that turns into a topic on this site with hundreds and thousands of likes and comments collectively saying "we don't like this change, leave it ...
  • 140 Views
  • 0 replies
  • 1 likes
  • 140 Views
  • 0 replies
  • 1 likes