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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 3114 Views
  • 0 replies
  • 4 likes
  • 3114 Views
  • 0 replies
  • 4 likes

Im primium but it wont let me shuffle anymore.

Im primium but it wont let me shuffle anymore. Why? Who can help? Also about the storage, are my playlists limited to storage? Im almost out of room, do i need to deleate stuff or buy extra space?Thanks

  • Visitor
  • Im primium but it wont let me shuffle anymore. Why? Who can help? Also about the storage, are my playlists limited to storage? Im almost out of room, do i need to deleate stuff or buy extra space? T...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Premium Duo - 2nd Member can't see Amazon devices

Hi All,My wife and I just joined Spotify with the Premium Duo option. My wife has registered her Spotify account and we both have our own Amazon accounts. The issue we have is that I can see from the Spotify app ALL our Sonos and Amazon devices and c...

  • Casual Listener
  • Hi All, My wife and I just joined Spotify with the Premium Duo option.  My wife has registered her Spotify account and we both have our own Amazon accounts.   The issue we have is that I...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Cannot Unfollow a podcast

I followed a podcast that has since been removed from Spotify a few months ago (The Feynman Lectures on Physics) but it still appears in my list of podcasts with no picture and sometimes no title. When I select the podcast to try to see more details,...

  • Newbie
  • I followed a podcast that has since been removed from Spotify a few months ago (The Feynman Lectures on Physics) but it still appears in my list of podcasts with no picture and sometimes no title. Wh...
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

"Most premium months" leaderboard

Just a silly idea that popped into my head: would be kinda funny and interesting to see which users have the most premium months under their belt, in the form of a leaderboard. You know, kinda gamifying the premium membership at the same time (I am a...

  • Regular
  • Just a silly idea that popped into my head: would be kinda funny and interesting to see which users have the most premium months under their belt, in the form of a leaderboard. You know, kinda gamify...
  • 360 Views
  • 0 replies
  • 0 likes
  • leaderboard
    Premium
    Subscription
  • 360 Views
  • 0 replies
  • 0 likes

What is WRONG with you people??????????????????????

wth is wrong with your website, this is the 4th time Ive typed this in on 4 different websites! OH AND HERE IS A CLUE NOT EVERYBODY HAS AN APP! SOME OF US STILL USE COMPUTERS, DUH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Visitor
  • wth is wrong with your website, this is the 4th time Ive typed this in on 4 different websites! OH AND HERE IS A CLUE NOT EVERYBODY HAS AN APP! SOME OF US STILL USE COMPUTERS, DUH!!!!!!!!!!!!!!!!!!!!...
  • 359 Views
  • 0 replies
  • 1 likes
  • 359 Views
  • 0 replies
  • 1 likes

Login to the application

Connecting through the app doesn't work for me, I can only connect through the website. Does anyone have this problem?

  • Visitor
  • Connecting through the app doesn't work for me, I can only connect through the website. Does anyone have this problem?
  • delectusarts
  • Newbie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

HOW DO I REMOVE INACTIVE ALBUMS FROM MY LIBRARY

Hey! I've been trying to remove inactive Spotify playlists from my library, however, every time I try to do so, the only thing that flashes on my screen is "Couldn't find that page" and that's why I'm trying to remove it from my list. Because it's no...

  • Visitor
  • Hey!  I've been trying to remove inactive Spotify playlists from my library, however, every time I try to do so, the only thing that flashes on my screen is "Couldn't find that page" and that...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Please revert app interface or provide the option. I want the old UI

I can't stand it anymore. I use Spotify everyday and the "new" UI is horrible. I have never used a payed service that became less intuitive with an update. I don't **bleep** if it looks nicer, its so much harder to navigate. I can't even find my exte...

  • Casual Listener
  • I can't stand it anymore. I use Spotify everyday and the "new" UI is horrible. I have never used a payed service that became less intuitive with an update. I don't **bleep** if it looks nicer, its so...
  • Mitre226644
  • Roadie
  • 538 Views
  • 4 replies
  • 4 likes
  • 538 Views
  • 4 replies
  • 4 likes

Is there a way to see when an album was added to Spotify's Database?

I've been listening to a lot of somewhat obscure 70's/80's Japanese fusion/city pop albums as of late, and when any of them are on spotify, I always try to find the date the label/artist added them to the spotify database (Because if they were added ...

  • Newbie
  • I've been listening to a lot of somewhat obscure 70's/80's Japanese fusion/city pop albums as of late, and when any of them are on spotify, I always try to find the date the label/artist added them t...
  • 639 Views
  • 0 replies
  • 3 likes
  • 639 Views
  • 0 replies
  • 3 likes

Music sélection in Spotify kids

#Spotify kids - great disappointment .. I use a lot the premium app and happy with its wide range of music and the job AI recommendation system is doing. My daughter recently installed the Spotify kids app (regular version cannot be installed on the ...

  • Visitor
  • #Spotify kids - great disappointment .. I use a lot the premium app and happy with its wide range of music and the job AI recommendation system is doing. My daughter recently installed the Spotify ki...
  • 277 Views
  • 0 replies
  • 1 likes
  • 277 Views
  • 0 replies
  • 1 likes

How to change the region at once, if I paid for a month subscription and because of that now 50% of

Changed the payment method from the card of the Republic of Belarus to UAE, so that 50% of the playlist is available to me now, but because of the paid premium until 11.09.2023, I need to wait another month to unlock my playlist ? How can I change my...

  • Casual Listener
  • Changed the payment method from the card of the Republic of Belarus to UAE, so that 50% of the playlist is available to me now, but because of the paid premium until 11.09.2023, I need to wait anothe...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

50% of my playlist is not available in UAE what is the problem ?

Paid premium with UAE card and now 50% of the playlist is not available. How can I solve this problem ? Why then the paid version, if with the free version everything is available, but in the paid 50% is blocked ? Tried through VPN different countrie...

  • Casual Listener
  • Paid premium with UAE card and now 50% of the playlist is not available. How can I solve this problem ? Why then the paid version, if with the free version everything is available, but in the paid 50...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

How do I prevent lgtbq **bleep** from being displayed on my account

I dont want to even see lgtq **bleep** let alone listen to it. How do I keep it from being forced on me?

  • Visitor
  • I dont want to even see lgtq **bleep** let alone listen to it. How do I keep it from being forced on me?
  • Mitre226644
  • Roadie
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Never missing Alexa

Hello. I installed an Alexa with my phone and my account but I gave that Alexa as a present but still reflecting anything played there. I have uninstalled alexa from my phone and Spotify as well, but keeps 'remembering' that Alexa. I have tried "forg...

  • Visitor
  • Hello. I installed an Alexa with my phone and my account but I gave that Alexa as a present but still reflecting anything played there. I have uninstalled alexa from my phone and Spotify as well, but...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Problem with merging my listeners.

So one of my songs went on somebody else's artist profile and when spotify fixed it and put it on my artist profile..the streams merged but the listeners did not come with it. Will it not merge? I'm confused why it doesn't show me the listeners that ...

  • Newbie
  • So one of my songs went on somebody else's artist profile and when spotify fixed it and put it on my artist profile..the streams merged but the listeners did not come with it. Will it not merge? I'm ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Pop up ads while opening the app

I'm getting suspicious ads pop ups almost every time I open the spotify app. This started yesterday and basically the pop up opens a chrome page with very weird ads, I'm a premium user and this has never happened before. I already deleted and reinsta...

  • Regular
  • I'm getting suspicious ads pop ups almost every time I open the spotify app. This started yesterday and basically the pop up opens a chrome page with very weird ads, I'm a premium user and this has n...
  • 539 Views
  • 0 replies
  • 0 likes
  • 539 Views
  • 0 replies
  • 0 likes

"Explore This Playlist" feature toggle

My Discover Weekly and Release Radar now have these big popups in them that say Explore This Playlist that take up like 40% of my screen, and are annoying. It now takes longer to get to my music, because they appear above the tracks in the playlist s...

  • Newbie
  • My Discover Weekly and Release Radar now have these big popups in them that say Explore This Playlist that take up like 40% of my screen, and are annoying. It now takes longer to get to my music, bec...
  • ChayD
  • Regular
  • 4660 Views
  • 12 replies
  • 15 likes
  • 4660 Views
  • 12 replies
  • 15 likes

Changing Country

I've recently moved back to the UK from Switzerland. My account is still linked to a Swiss card. When I try and add a UK card, it won't let me as it says it is not the same as the listed country. I can't change the country or add a new card. Any idea...

  • Visitor
  • I've recently moved back to the UK from Switzerland. My account is still linked to a Swiss card. When I try and add a UK card, it won't let me as it says it is not the same as the listed country. I c...
  • JailinCampos
  • Visitor
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

Streaming guideline

What level should the volume be when we stream on spotify? Should it be more than 50%? Or is it okay to set it to any level without mute it?

  • Newbie
  • What level should the volume be when we stream on spotify? Should it be more than 50%? Or is it okay to set it to any level without mute it?  
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

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how do i remove my recently played things? other then the stup!d 3 dot remove thing bc i dont have it + don't even bring up making a priv session

  • Visitor
  • how do i remove my recently played things? other then the stup!d 3 dot remove thing bc i dont have it + don't even bring up making a priv session
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes