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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1049 Views
  • 0 replies
  • 2 likes
  • 1049 Views
  • 0 replies
  • 2 likes

Someone connects to my Spotify and other apps. Can you help me to stop this?

This person (name Brionyy and someone uses a Chromecast HD to connect) keeps connecting to my YouTube. I don't use another device to use YouTube and Spotify with those names(device names). I didn't log in to these devices. This person suddenly uses i...

  • Visitor
  • This person (name Brionyy and someone uses a Chromecast HD to connect) keeps connecting to my YouTube. I don't use another device to use YouTube and Spotify with those names(device names).  &nb...
  • user-removed
  • Not applicable
  • 221 Views
  • 4 replies
  • 0 likes
  • 221 Views
  • 4 replies
  • 0 likes

Please add the Spotify DJ feature to Thailand.

I'm an avid Spotify user writing to request the addition of the Spotify DJ feature to Thailand. This collaborative playlist feature would greatly enhance our music-sharing experiences during gatherings and events. Please consider expanding its availa...

  • Newbie
  • I'm an avid Spotify user writing to request the addition of the Spotify DJ feature to Thailand. This collaborative playlist feature would greatly enhance our music-sharing experiences during gatherin...
  • Discover28444
  • Regular
  • 287 Views
  • 1 replies
  • 4 likes
  • 287 Views
  • 1 replies
  • 4 likes

How do you get on personal created playlists?

Im a new artist wondering if anyone had any helpful tips of how to get on playlists?

  • Casual Listener
  • Im a new artist wondering if anyone had any helpful tips of how to get on playlists?
  • Discover28444
  • Regular
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Payed membership for a stranger

HelloI cant seem to find any help on this subject. If anyone can answer or link to relevant help it would be much appreciated So my concern is that I want to pay for a premium account for a person I dont really know/trust. And my question is will thi...

  • Newbie
  • Hello I cant seem to find any help on this subject. If anyone can answer or link to relevant help it would be much appreciated   So my concern is that I want to pay for a premium account for ...
  • Discover28444
  • Regular
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

How does playlist SEO work

I would love to hear some insights regarding what your experience has been with your playlists SEO and growth. A little bit of background: I had a playlist that suddenly started gaining organic followers out of the blue and daily listeners were solid...

  • Roadie
  • I would love to hear some insights regarding what your experience has been with your playlists SEO and growth. A little bit of background:   I had a playlist that suddenly started gaining orga...
  • aliyuhassandaya
  • Music Fan
  • 1490 Views
  • 4 replies
  • 3 likes
  • 1490 Views
  • 4 replies
  • 3 likes

Top 25% of the app not showing

On my MacOS, after running the Spotify app for some time, sometimes when I switch to it, the top 20-25% of the app is not showing and not accessible in any way. It's like I'm on a website that has scrolled some 200-300 pixels down and I cannot scroll...

mzywiol_0-1691658962091.png mzywiol_1-1691659138685.png
  • Newbie
  • On my MacOS, after running the Spotify app for some time, sometimes when I switch to it, the top 20-25% of the app is not showing and not accessible in any way. It's like I'm on a website that has sc...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

I need help removing a section "Audiobooks you may be interested in" or removing the books

Can someone please help me with something? Somehow an erotic book came up when I was searching a DISNEY SONG! and now it says "audiobooks you might be interested in" on my home page! And my kids use this! How do i remove them?

  • Visitor
  • Can someone please help me with something? Somehow an erotic book came up when I was searching a DISNEY SONG! and now it says "audiobooks you might be interested in" on my home page! And my kids use ...
  • 445 Views
  • 0 replies
  • 0 likes
  • 445 Views
  • 0 replies
  • 0 likes

Question about adherence to Spotify's Developer Terms of Service

we are developing an application to promote artists within a community, this application takes daily usage information from spotify users that belongs to the community to check if they are being actively using the app and listening to the other artis...

  • Newbie
  • we are developing an application to promote artists within a community, this application takes daily usage information from spotify users that belongs to the community to check if they are being acti...
  • KatesHere
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

playlists

Recently I have had trouble accessing my playlists. I use to see all of them in a side bar but I don't know how to get back the sidebar

  • Visitor
  • Recently I have had trouble accessing my playlists. I use to see all of them in a side bar but I don't know how to get back the sidebar
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Please Spotify, STOP pushing trendy artists on me

Hi!I just wanted to know, does anyone else has an issue with Spotify pushing Taylor Swift on unsuspecting listeners?!I have never listened to Ms Swift, never had her in favourites, I actually blocked her as suggested artists.... and yet, Spotify has ...

  • Casual Listener
  • Hi! I just wanted to know, does anyone else has an issue with Spotify pushing Taylor Swift on unsuspecting listeners?! I have never listened to Ms Swift, never had her in favourites, I actually blo...
  • 245 Views
  • 0 replies
  • 2 likes
  • 245 Views
  • 0 replies
  • 2 likes

Restore Liked song visibility in playlist view

Hey there devs, I really like how easy it is to add liked songs to multiple playlists, so the update with the plus button is great, but I'm not able to see which songs I've already liked in a playlist. Could you restore that feature, maybe just keep ...

  • Visitor
  • Hey there devs,   I really like how easy it is to add liked songs to multiple playlists, so the update with the plus button is great, but I'm not able to see which songs I've already liked in ...
  • affectski
  • Newbie
  • 172 Views
  • 1 replies
  • 5 likes
  • 172 Views
  • 1 replies
  • 5 likes

Hide or block artists/tracks no longer possible?

Hello all,recently I have some annoying artists or tracks back in the playlists or suggestions. There are tracks or artists that get on my nerves extremely and I do not want to hear. Why can not I hide these? I do not want to know anything about them...

  • Regular
  • Hello all, recently I have some annoying artists or tracks back in the playlists or suggestions. There are tracks or artists that get on my nerves extremely and I do not want to hear. Why can not I ...
  • micmur_
  • Newbie
  • 236 Views
  • 2 replies
  • 6 likes
  • 236 Views
  • 2 replies
  • 6 likes

Playlist interrupted by random songs (every other song)

For a while now whenever I listen to my playlists, spotify plays a random song. Not occasionally, but every second song. The only thing I found that I should deactivate is autoplay, which however isn't even available under settings. There's only a bu...

  • Visitor
  • For a while now whenever I listen to my playlists, spotify plays a random song. Not occasionally, but every second song. The only thing I found that I should deactivate is autoplay, which however isn...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

check when song was added

hi, I'm currently using my phone more than my computer and would love to see the date when I liked a song. Is it possible to do this on mobile?

  • Newbie
  • hi,  I'm currently using my phone more than my computer and would love to see the date when I liked a song. Is it possible to do this on mobile? 
  • 110 Views
  • 0 replies
  • 1 likes
  • 110 Views
  • 0 replies
  • 1 likes

Ai Dj STILL not available in Estonia

Hello,could anyone in spotify with permissions enable this feature on my account? I’ve been waiting for months for it since it only released in US and Canada I believe and still nothing. I have the latest spotify app and premium family plan.Thank you

  • Casual Listener
  • Hello, could anyone in spotify with permissions enable this feature on my account? I’ve been waiting for months for it since it only released in US and Canada I believe and still nothing. I have the...
  • 668 Views
  • 0 replies
  • 8 likes
  • 668 Views
  • 0 replies
  • 8 likes

Podcasts Not Playing

For the past few months I've had trouble getting certain podcasts to play. Neither the desktop app nor the online player nor my phone will play certain, random podcasts. I click "play" and it's crickets.Yes, I've cleared my cache, yes I've un/reinsta...

  • Newbie
  • For the past few months I've had trouble getting certain podcasts to play.  Neither the desktop app nor the online player nor my phone will play certain, random podcasts.  I click "play"&nb...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Lyrics not showing on Galaxy Fold 5

Hi, Just got the new Samsung Galaxy Fold 5 and I'm not getting lyrics for tracks on the player screen. Checked my other devices and working perfectly there. Also tried logging off and on agai. Even Uninstalling and reinstalling doesn't solve the issu...

  • Newbie
  • Hi,   Just got the new Samsung Galaxy Fold 5 and I'm not getting lyrics for tracks on the player screen. Checked my other devices and working perfectly there. Also tried logging off and on aga...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Different artist - same name

Why is it difficult for Spotify to separate artists with the same name?I have even reported it to Spotify Support, but it is still the same.

  • Visitor
  • Why is it difficult for Spotify to separate artists with the same name? I have even reported it to Spotify Support, but it is still the same.
  • 128 Views
  • 0 replies
  • 1 likes
  • 128 Views
  • 0 replies
  • 1 likes

For real: fix the desktop interface.

So many weird behaviors (why the "now playing view" continue to pop up? I closed it, goddamit. don't keep opening it!); so much wasted space in useless things yet the music library hidden in a corner. Please try to do better than this.

  • Casual Listener
  • So many weird behaviors (why the "now playing view" continue to pop up? I closed it, goddamit. don't keep opening it!); so much wasted space in useless things yet the music library hidden in a corner...
  • 112 Views
  • 0 replies
  • 1 likes
  • 112 Views
  • 0 replies
  • 1 likes