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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1695 Views
  • 0 replies
  • 2 likes
  • 1695 Views
  • 0 replies
  • 2 likes

Can I turn off videos on my sons account?

I have a family account and I think its important we can listen to music in our family. I also have screen time enabled on my 12 yo son for all other apps, except spotify. But I have seen now he spends a lot of time on spotify with his eyes on the sc...

  • Casual Listener
  • I have a family account and I think its important we can listen to music in our family. I also have screen time enabled on my 12 yo son for all other apps, except spotify. But I have seen now he spen...
  • VT10
  • Casual Listener
  • 24129 Views
  • 2 replies
  • 24 likes
  • 24129 Views
  • 2 replies
  • 24 likes

Playing songs for 2 mins

Hi all, is there any way to just pay each song for a certain amount of time, like 2 mins, when the next track will fade in?

  • Visitor
  • Hi all, is there any way to just pay each song for a certain amount of time, like 2 mins, when the next track will fade in? 
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

It is a shame this company does not have support team

It is a shame that a company that makes millions does not offer his customers a quick way to get support , and mess him around in circles with uselless FAQS

  • Visitor
  • It is a shame that a company that makes millions does not offer his customers a quick way to get support , and mess him around in circles with uselless FAQS
  • Mitre226644
  • Roadie
  • 240 Views
  • 2 replies
  • 3 likes
  • 240 Views
  • 2 replies
  • 3 likes

Change Country Greyed out

Hi, I have moved to canada and trying to change my country from UK to Canada but the option on the drop down menu is greyed out. I am trying to set up duo plan with me and my partner and we need to change country. Can anyone offer any help?

  • Visitor
  • Hi,   I have moved to canada and trying to change my country from UK to Canada but the option on the drop down menu is greyed out. I am trying to set up duo plan with me and my partner and we ...
  • Discover28444
  • Regular
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Can we rearrange the order of songs in our liked playlist manually and freely?

Often I liked the songs from the same artists and they are kind of scattered all around when I played the songs in my liked playlist. Is it possible that we can rearrange them manually and freely? Thanks,

  • Newbie
  • Often I liked the songs from the same artists and they are kind of scattered all around when I played the songs in my liked playlist. Is it possible that we can rearrange them manually and freely?&nb...
  • Discover28444
  • Regular
  • 180 Views
  • 1 replies
  • 1 likes
  • 180 Views
  • 1 replies
  • 1 likes

Someone connects to my Spotify and other apps. Can you help me to stop this?

This person (name Brionyy and someone uses a Chromecast HD to connect) keeps connecting to my YouTube. I don't use another device to use YouTube and Spotify with those names(device names). I didn't log in to these devices. This person suddenly uses i...

  • Visitor
  • This person (name Brionyy and someone uses a Chromecast HD to connect) keeps connecting to my YouTube. I don't use another device to use YouTube and Spotify with those names(device names).  &nb...
  • user-removed
  • Not applicable
  • 267 Views
  • 4 replies
  • 0 likes
  • 267 Views
  • 4 replies
  • 0 likes

Please add the Spotify DJ feature to Thailand.

I'm an avid Spotify user writing to request the addition of the Spotify DJ feature to Thailand. This collaborative playlist feature would greatly enhance our music-sharing experiences during gatherings and events. Please consider expanding its availa...

  • Newbie
  • I'm an avid Spotify user writing to request the addition of the Spotify DJ feature to Thailand. This collaborative playlist feature would greatly enhance our music-sharing experiences during gatherin...
  • Discover28444
  • Regular
  • 432 Views
  • 1 replies
  • 4 likes
  • 432 Views
  • 1 replies
  • 4 likes

How do you get on personal created playlists?

Im a new artist wondering if anyone had any helpful tips of how to get on playlists?

  • Casual Listener
  • Im a new artist wondering if anyone had any helpful tips of how to get on playlists?
  • Discover28444
  • Regular
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Payed membership for a stranger

HelloI cant seem to find any help on this subject. If anyone can answer or link to relevant help it would be much appreciated So my concern is that I want to pay for a premium account for a person I dont really know/trust. And my question is will thi...

  • Newbie
  • Hello I cant seem to find any help on this subject. If anyone can answer or link to relevant help it would be much appreciated   So my concern is that I want to pay for a premium account for ...
  • Discover28444
  • Regular
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

How does playlist SEO work

I would love to hear some insights regarding what your experience has been with your playlists SEO and growth. A little bit of background: I had a playlist that suddenly started gaining organic followers out of the blue and daily listeners were solid...

  • Roadie
  • I would love to hear some insights regarding what your experience has been with your playlists SEO and growth. A little bit of background:   I had a playlist that suddenly started gaining orga...
  • aliyuhassandaya
  • Music Fan
  • 2106 Views
  • 4 replies
  • 3 likes
  • 2106 Views
  • 4 replies
  • 3 likes

Top 25% of the app not showing

On my MacOS, after running the Spotify app for some time, sometimes when I switch to it, the top 20-25% of the app is not showing and not accessible in any way. It's like I'm on a website that has scrolled some 200-300 pixels down and I cannot scroll...

mzywiol_0-1691658962091.png mzywiol_1-1691659138685.png
  • Newbie
  • On my MacOS, after running the Spotify app for some time, sometimes when I switch to it, the top 20-25% of the app is not showing and not accessible in any way. It's like I'm on a website that has sc...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Disable audio on scroll?

Just as the subject says, how do I disable the audio when scrolling with this new format? Even if I mute once, if I close Spotify and re-open Spotify, audio plays by default when scrolling. By default, I don't want audio if I'm just scrolling through...

  • Casual Listener
  • Just as the subject says, how do I disable the audio when scrolling with this new format? Even if I mute once, if I close Spotify and re-open Spotify, audio plays by default when scrolling. By defaul...
  • PainPoints
  • Newbie
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

I need help removing a section "Audiobooks you may be interested in" or removing the books

Can someone please help me with something? Somehow an erotic book came up when I was searching a DISNEY SONG! and now it says "audiobooks you might be interested in" on my home page! And my kids use this! How do i remove them?

  • Visitor
  • Can someone please help me with something? Somehow an erotic book came up when I was searching a DISNEY SONG! and now it says "audiobooks you might be interested in" on my home page! And my kids use ...
  • 688 Views
  • 0 replies
  • 1 likes
  • 688 Views
  • 0 replies
  • 1 likes

Question about adherence to Spotify's Developer Terms of Service

we are developing an application to promote artists within a community, this application takes daily usage information from spotify users that belongs to the community to check if they are being actively using the app and listening to the other artis...

  • Newbie
  • we are developing an application to promote artists within a community, this application takes daily usage information from spotify users that belongs to the community to check if they are being acti...
  • KatesHere
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

playlists

Recently I have had trouble accessing my playlists. I use to see all of them in a side bar but I don't know how to get back the sidebar

  • Visitor
  • Recently I have had trouble accessing my playlists. I use to see all of them in a side bar but I don't know how to get back the sidebar
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Please Spotify, STOP pushing trendy artists on me

Hi!I just wanted to know, does anyone else has an issue with Spotify pushing Taylor Swift on unsuspecting listeners?!I have never listened to Ms Swift, never had her in favourites, I actually blocked her as suggested artists.... and yet, Spotify has ...

  • Casual Listener
  • Hi! I just wanted to know, does anyone else has an issue with Spotify pushing Taylor Swift on unsuspecting listeners?! I have never listened to Ms Swift, never had her in favourites, I actually blo...
  • 334 Views
  • 0 replies
  • 2 likes
  • 334 Views
  • 0 replies
  • 2 likes

Restore Liked song visibility in playlist view

Hey there devs, I really like how easy it is to add liked songs to multiple playlists, so the update with the plus button is great, but I'm not able to see which songs I've already liked in a playlist. Could you restore that feature, maybe just keep ...

  • Visitor
  • Hey there devs,   I really like how easy it is to add liked songs to multiple playlists, so the update with the plus button is great, but I'm not able to see which songs I've already liked in ...
  • affectski
  • Newbie
  • 223 Views
  • 1 replies
  • 5 likes
  • 223 Views
  • 1 replies
  • 5 likes

Hide or block artists/tracks no longer possible?

Hello all,recently I have some annoying artists or tracks back in the playlists or suggestions. There are tracks or artists that get on my nerves extremely and I do not want to hear. Why can not I hide these? I do not want to know anything about them...

  • Regular
  • Hello all, recently I have some annoying artists or tracks back in the playlists or suggestions. There are tracks or artists that get on my nerves extremely and I do not want to hear. Why can not I ...
  • micmur_
  • Newbie
  • 291 Views
  • 2 replies
  • 6 likes
  • 291 Views
  • 2 replies
  • 6 likes

Playlist interrupted by random songs (every other song)

For a while now whenever I listen to my playlists, spotify plays a random song. Not occasionally, but every second song. The only thing I found that I should deactivate is autoplay, which however isn't even available under settings. There's only a bu...

  • Visitor
  • For a while now whenever I listen to my playlists, spotify plays a random song. Not occasionally, but every second song. The only thing I found that I should deactivate is autoplay, which however isn...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes