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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3428 Views

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It is a shame this company does not have support team

It is a shame that a company that makes millions does not offer his customers a quick way to get support , and mess him around in circles with uselless FAQS

Visitor

It is a shame that a company that makes millions does not offer his customers a quick way to get support , and mess him around in circles with uselless FAQS

Mitre226644

Roadie

307 Views

2 replies

3 likes

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Change Country Greyed out

Hi, I have moved to canada and trying to change my country from UK to Canada but the option on the drop down menu is greyed out. I am trying to set up duo plan with me and my partner and we need to change country. Can anyone offer any help?

Visitor

Hi,   I have moved to canada and trying to change my country from UK to Canada but the option on the drop down menu is greyed out. I am trying to set up duo plan with me and my partner and we ...

Discover28444

Music Fan

713 Views

1 replies

0 likes

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Can we rearrange the order of songs in our liked playlist manually and freely?

Often I liked the songs from the same artists and they are kind of scattered all around when I played the songs in my liked playlist. Is it possible that we can rearrange them manually and freely? Thanks,

Newbie

Often I liked the songs from the same artists and they are kind of scattered all around when I played the songs in my liked playlist. Is it possible that we can rearrange them manually and freely?&nb...

Discover28444

Music Fan

267 Views

1 replies

1 likes

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  • 1 replies
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Someone connects to my Spotify and other apps. Can you help me to stop this?

This person (name Brionyy and someone uses a Chromecast HD to connect) keeps connecting to my YouTube. I don't use another device to use YouTube and Spotify with those names(device names). I didn't log in to these devices. This person suddenly uses i...

Visitor

This person (name Brionyy and someone uses a Chromecast HD to connect) keeps connecting to my YouTube. I don't use another device to use YouTube and Spotify with those names(device names).  &nb...

user-removed

Not applicable

350 Views

4 replies

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Please add the Spotify DJ feature to Thailand.

I'm an avid Spotify user writing to request the addition of the Spotify DJ feature to Thailand. This collaborative playlist feature would greatly enhance our music-sharing experiences during gatherings and events. Please consider expanding its availa...

Newbie

I'm an avid Spotify user writing to request the addition of the Spotify DJ feature to Thailand. This collaborative playlist feature would greatly enhance our music-sharing experiences during gatherin...

Discover28444

Music Fan

587 Views

1 replies

4 likes

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  • 1 replies
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How do you get on personal created playlists?

Im a new artist wondering if anyone had any helpful tips of how to get on playlists?

Casual Listener

Im a new artist wondering if anyone had any helpful tips of how to get on playlists?

Discover28444

Music Fan

247 Views

1 replies

0 likes

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Payed membership for a stranger

HelloI cant seem to find any help on this subject. If anyone can answer or link to relevant help it would be much appreciated So my concern is that I want to pay for a premium account for a person I dont really know/trust. And my question is will thi...

Newbie

Hello I cant seem to find any help on this subject. If anyone can answer or link to relevant help it would be much appreciated   So my concern is that I want to pay for a premium account for ...

Discover28444

Music Fan

217 Views

1 replies

0 likes

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How does playlist SEO work

I would love to hear some insights regarding what your experience has been with your playlists SEO and growth. A little bit of background: I had a playlist that suddenly started gaining organic followers out of the blue and daily listeners were solid...

Roadie

I would love to hear some insights regarding what your experience has been with your playlists SEO and growth. A little bit of background:   I had a playlist that suddenly started gaining orga...

aliyuhassandaya

Music Fan

2596 Views

4 replies

3 likes

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Top 25% of the app not showing

On my MacOS, after running the Spotify app for some time, sometimes when I switch to it, the top 20-25% of the app is not showing and not accessible in any way. It's like I'm on a website that has scrolled some 200-300 pixels down and I cannot scroll...

Newbie

On my MacOS, after running the Spotify app for some time, sometimes when I switch to it, the top 20-25% of the app is not showing and not accessible in any way. It's like I'm on a website that has sc...

184 Views

0 replies

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Disable audio on scroll?

Just as the subject says, how do I disable the audio when scrolling with this new format? Even if I mute once, if I close Spotify and re-open Spotify, audio plays by default when scrolling. By default, I don't want audio if I'm just scrolling through...

Casual Listener

Just as the subject says, how do I disable the audio when scrolling with this new format? Even if I mute once, if I close Spotify and re-open Spotify, audio plays by default when scrolling. By defaul...

PainPoints

Newbie

307 Views

1 replies

1 likes

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I need help removing a section "Audiobooks you may be interested in" or removing the books

Can someone please help me with something? Somehow an erotic book came up when I was searching a DISNEY SONG! and now it says "audiobooks you might be interested in" on my home page! And my kids use this! How do i remove them?

Visitor

Can someone please help me with something? Somehow an erotic book came up when I was searching a DISNEY SONG! and now it says "audiobooks you might be interested in" on my home page! And my kids use ...

799 Views

0 replies

2 likes

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Question about adherence to Spotify's Developer Terms of Service

we are developing an application to promote artists within a community, this application takes daily usage information from spotify users that belongs to the community to check if they are being actively using the app and listening to the other artis...

Newbie

we are developing an application to promote artists within a community, this application takes daily usage information from spotify users that belongs to the community to check if they are being acti...

KatesHere

Community Legend

239 Views

1 replies

0 likes

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playlists

Recently I have had trouble accessing my playlists. I use to see all of them in a side bar but I don't know how to get back the sidebar

Visitor

Recently I have had trouble accessing my playlists. I use to see all of them in a side bar but I don't know how to get back the sidebar

131 Views

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Please Spotify, STOP pushing trendy artists on me

Hi!I just wanted to know, does anyone else has an issue with Spotify pushing Taylor Swift on unsuspecting listeners?!I have never listened to Ms Swift, never had her in favourites, I actually blocked her as suggested artists.... and yet, Spotify has ...

Casual Listener

Hi! I just wanted to know, does anyone else has an issue with Spotify pushing Taylor Swift on unsuspecting listeners?! I have never listened to Ms Swift, never had her in favourites, I actually blo...

396 Views

0 replies

2 likes

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Restore Liked song visibility in playlist view

Hey there devs, I really like how easy it is to add liked songs to multiple playlists, so the update with the plus button is great, but I'm not able to see which songs I've already liked in a playlist. Could you restore that feature, maybe just keep ...

Visitor

Hey there devs,   I really like how easy it is to add liked songs to multiple playlists, so the update with the plus button is great, but I'm not able to see which songs I've already liked in ...

affectski

Newbie

292 Views

1 replies

5 likes

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Hide or block artists/tracks no longer possible?

Hello all,recently I have some annoying artists or tracks back in the playlists or suggestions. There are tracks or artists that get on my nerves extremely and I do not want to hear. Why can not I hide these? I do not want to know anything about them...

Regular

Hello all, recently I have some annoying artists or tracks back in the playlists or suggestions. There are tracks or artists that get on my nerves extremely and I do not want to hear. Why can not I ...

micmur_

Newbie

371 Views

2 replies

6 likes

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Playlist interrupted by random songs (every other song)

For a while now whenever I listen to my playlists, spotify plays a random song. Not occasionally, but every second song. The only thing I found that I should deactivate is autoplay, which however isn't even available under settings. There's only a bu...

Visitor

For a while now whenever I listen to my playlists, spotify plays a random song. Not occasionally, but every second song. The only thing I found that I should deactivate is autoplay, which however isn...

185 Views

0 replies

0 likes

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check when song was added

hi, I'm currently using my phone more than my computer and would love to see the date when I liked a song. Is it possible to do this on mobile?

Newbie

hi,  I'm currently using my phone more than my computer and would love to see the date when I liked a song. Is it possible to do this on mobile? 

202 Views

0 replies

1 likes

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Ai Dj STILL not available in Estonia

Hello,could anyone in spotify with permissions enable this feature on my account? I’ve been waiting for months for it since it only released in US and Canada I believe and still nothing. I have the latest spotify app and premium family plan.Thank you

Casual Listener

Hello, could anyone in spotify with permissions enable this feature on my account? I’ve been waiting for months for it since it only released in US and Canada I believe and still nothing. I have the...

1010 Views

0 replies

10 likes

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