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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 843 Views
  • 0 replies
  • 2 likes
  • 843 Views
  • 0 replies
  • 2 likes

Worst forum ever by design

I came here to post a comment on a Spotify app bug. Took me several minutes just to find my way around - obviously there has been "improvement" in the commuity UI.Please, congratulate your UX designer - this is clearly a person who's never seen a for...

  • Regular
  • I came here to post a comment on a Spotify app bug. Took me several minutes just to find my way around - obviously there has been "improvement" in the commuity UI. Please, congratulate your UX des...
  • Mitre226644
  • Roadie
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

Change country

Hello Everyone I'm Brazilian, just I lke so much International songs and Podcast, mostly in English but like I living in Brazil this app don't me change language. Are there a way that I can change language ?Thank you Everyone

  • Visitor
  • Hello Everyone  I'm Brazilian, just I lke so much International songs and Podcast, mostly in English but like I living in Brazil this app don't me change language. Are there a way that I can ch...
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes

Spotify song "Plays" count

My eye is always drawn strongly to the "Plays" count, even though I know that what the entire community likes isn't necessarily what I like. But now I'm wondering how my Plays get included in the count. I listen to entire songs and never see the Play...

  • Casual Listener
  • My eye is always drawn strongly to the "Plays" count, even though I know that what the entire community likes isn't necessarily what I like.    But now I'm wondering how my Plays get incl...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Download

My phone got reset. I have a mini primium pack. When I downloaded the Spotify app again, it's mentioning max download limit has reached although I am downloading the song offline on same phone with same account.

  • Visitor
  • My phone got reset. I have a mini primium pack. When I downloaded the Spotify app again, it's mentioning max download limit has reached although I am downloading the song offline on same phone with s...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Full screen playback on Android TV

Hello everyone!I was wondering if there is any easy workaround for Spotify on the Android TV that would allow to view only the album art while listening to music? I’d much prefer to enjoy the album art than pictures of the band members.

  • Casual Listener
  • Hello everyone! I was wondering if there is any easy workaround for Spotify on the Android  TV that would allow  to view only the album art while listening to music? I’d much prefer to enj...
  • 189 Views
  • 0 replies
  • 0 likes
  • album artwork
    Android TV
    full screen
  • 189 Views
  • 0 replies
  • 0 likes

Can't search Liked Songs playlist anymore!

As of the most recent Spotify update for iPhone, we are no longer able to search within our "Liked Songs" playlist. In the past, we could go to the "Liked Songs" playlist, pull down from the top of the screen, and a search bar appeared. This was extr...

  • Music Fan
  • As of the most recent Spotify update for iPhone, we are no longer able to search within our "Liked Songs" playlist.   In the past, we could go to the "Liked Songs" playlist, pull down from the...
  • mattfricke
  • Newbie
  • 243 Views
  • 1 replies
  • 2 likes
  • 243 Views
  • 1 replies
  • 2 likes

Premium duo

So, if I add a household member…does each acct have a separate name or does it just mean we can both listen without booting the other one off the network? Simple terms…same account, same library, can 2 devices piggyback off what’s there currently wit...

  • Visitor
  • So, if I add a household member…does each acct have a separate name or does it just mean we can both listen without booting the other one off the network? Simple terms…same account, same library, can...
  • johntracy
  • Newbie
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Smart shuffle ruins offline experience

I have an iPhone 12 and iOS 16.5.1 and Spotify Premium specifically for the offline downloads and ability to turn shuffle off. However, since the addition of Smart Shuffle, I can’t turn off shuffle when offline. If the playlist is already in shuffle ...

  • Newbie
  • I have an iPhone 12 and iOS 16.5.1 and Spotify Premium specifically for the offline downloads and ability to turn shuffle off. However, since the addition of Smart Shuffle, I can’t turn off shuffle w...
  • Alfiya
  • Newbie
  • 337 Views
  • 1 replies
  • 5 likes
  • 337 Views
  • 1 replies
  • 5 likes

Pagos

Estimados el día viernes realice una subscripcion a su plataforma y hasta el momento aún no soy premium, se me cobró el pago por el servicio y no se a que cuenta se asocio mi subscripcion tengo registrado el cobro que se hizo a mi tarjeta

  • Visitor
  • Estimados el día viernes realice una subscripcion a su plataforma y hasta el momento aún no soy premium, se me cobró el pago por el servicio y no se a que cuenta se asocio mi subscripcion tengo regis...
  • 82 Views
  • 0 replies
  • 0 likes
  • 82 Views
  • 0 replies
  • 0 likes

Music missing from podcast show when downloading to Apple Watch. Odd!

I'm trying to download a show called "Rob Deering's Running Tracks Radio Hour." It's an hour of music to run to, with introductions. When I download it I'm only getting the intros to the songs and not the songs themselves. Any idea why this might be ...

  • Regular
  • I'm trying to download a show called "Rob Deering's Running Tracks Radio Hour."   It's an hour of music to run to, with introductions.    When I download it I'm only getting the in...
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes

" für heute empfohlen "

Hallo, warum mir wird " für heute empfohlen " - Inhalte angezeigt? Deaktivieren Sie bitte diese Funktion ! . Ich habe solche Funktionen nicht aktiviert.

  • Visitor
  • Hallo, warum mir wird " für heute empfohlen " - Inhalte angezeigt? Deaktivieren Sie bitte diese Funktion ! . Ich habe solche Funktionen nicht aktiviert.  
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

UI

Did you guys have the player UI update and look like different for a few weeks then change back to its old UI style? I want it to go back to the new one it had for a while. Any idea?

  • Casual Listener
  • Did you guys have the player UI update and look like different for a few weeks then change back to its old UI style? I want it to go back to the new one it had for a while. Any idea? 
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
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Spotify for Android issues with playing in car over bluetooth

Recently, maybe for th past month or two, Spotify app on my Galaxy Fold 3 started acting strangely. 1) the app doesn't always continue playing playlists through the car's bluetooth. After a song or two, it'll try playing the next song but after 3-6 s...

  • Newbie
  • Recently, maybe for th past month or two, Spotify app on my Galaxy Fold 3 started acting strangely.   1) the app doesn't always continue playing playlists through the car's bluetooth. ...
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

Quiet sound

Hello there ! I recently noticed that my Spotify sound is really quieter compared to the other apps.. I looked for the best equalizer settings but still quiet.. I have to put it volume Max on my phone to "hear it " I already tried to reinstall but no...

  • Visitor
  • Hello there !  I recently noticed that my Spotify sound is really quieter compared to the other apps.. I looked for the best equalizer settings but still quiet.. I have to put it volume Max on ...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Is there a way to exclude censored tracks from playing?

Sometimes when Spotify goes off on its own and starts suggesting songs (e.g., after reaching the end of a playlist) it will play songs that are the censored/family friendly? versions instead of the regular versions. I hate that. I’m an adult. I don’t...

  • Casual Listener
  • Sometimes when Spotify goes off on its own and starts suggesting songs (e.g., after reaching the end of a playlist) it will play songs that are the censored/family friendly? versions instead of the r...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Android - App launches but then closes at logo.

Hi, I have an issue that has just started on my Samsung device. I launch Spotify and get the logo but then the app closes. I have gone through all the suggestions - clear data, uninstall, check Android\Data directory for any leftover directories, reb...

  • Casual Listener
  • Hi, I have an issue that has just started on my Samsung device. I launch Spotify and get the logo but then the app closes. I have gone through all the suggestions - clear data, uninstall, check Andro...
  • thorney00
  • Casual Listener
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Can I change the background color on Lyrics viewer on PC app?

Hi, can I change the background color on the Lyrics Viewer on the PC app? it's looks like is syncing the background color on the Album color. And with the album that has a color like bright red, it is very hurt my eye. If there is no way to change it...

  • Casual Listener
  • Hi, can I change the background color on the Lyrics Viewer on the PC app? it's looks like is syncing the background color on the Album color. And with the album that has a color like bright red,...
  • horvathzeros
  • Newbie
  • 5863 Views
  • 3 replies
  • 19 likes
  • 5863 Views
  • 3 replies
  • 19 likes

i cant play music while playing roblox

so i was playing roblox like always, i had music on because i get bored but now it wont work? multiple people had had this problem before, idk how to fix it please tell me and ill try my best

  • Newbie
  • so i was playing roblox like always, i had music on because i get bored but now it wont work? multiple people had had this problem before, idk how to fix it please tell me and ill try my best 😞
  • RussianChicken
  • Newbie
  • 102560 Views
  • 69 replies
  • 14 likes
  • 102560 Views
  • 69 replies
  • 14 likes

Party play on two tvs

Hi! I have a party and have Spotify app downloaded on two TVs. I would like them to play the same playlist but that they’re synced so as you walk in and out of the house and go from one tv to the other that you hear the same song. Is this possible? I...

  • Visitor
  • Hi! I have a party and have Spotify app downloaded on two TVs. I would like them to play the same playlist but that they’re synced so as you walk in and out of the house and go from one tv to the oth...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Spotify group sessions needs an full update

Dear,Spotify development teamIn a Spotify group session you Can not add or skip song(s) while in a group session. It ends the session completely kicking both party's so you have to start over completely. If you open another app while in a session it ...

  • Visitor
  • Dear, Spotify development team In a Spotify group session you Can not add or skip song(s) while in a group session. It ends the session completely kicking both party's so you have to start over com...
  • 69 Views
  • 0 replies
  • 0 likes
  • 69 Views
  • 0 replies
  • 0 likes