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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

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Podcasts Not Playing

For the past few months I've had trouble getting certain podcasts to play. Neither the desktop app nor the online player nor my phone will play certain, random podcasts. I click "play" and it's crickets.Yes, I've cleared my cache, yes I've un/reinsta...

Newbie

For the past few months I've had trouble getting certain podcasts to play.  Neither the desktop app nor the online player nor my phone will play certain, random podcasts.  I click "play"&nb...

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Lyrics not showing on Galaxy Fold 5

Hi, Just got the new Samsung Galaxy Fold 5 and I'm not getting lyrics for tracks on the player screen. Checked my other devices and working perfectly there. Also tried logging off and on agai. Even Uninstalling and reinstalling doesn't solve the issu...

Newbie

Hi,   Just got the new Samsung Galaxy Fold 5 and I'm not getting lyrics for tracks on the player screen. Checked my other devices and working perfectly there. Also tried logging off and on aga...

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Different artist - same name

Why is it difficult for Spotify to separate artists with the same name?I have even reported it to Spotify Support, but it is still the same.

Visitor

Why is it difficult for Spotify to separate artists with the same name? I have even reported it to Spotify Support, but it is still the same.

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For real: fix the desktop interface.

So many weird behaviors (why the "now playing view" continue to pop up? I closed it, goddamit. don't keep opening it!); so much wasted space in useless things yet the music library hidden in a corner. Please try to do better than this.

Casual Listener

So many weird behaviors (why the "now playing view" continue to pop up? I closed it, goddamit. don't keep opening it!); so much wasted space in useless things yet the music library hidden in a corner...

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Worst forum ever by design

I came here to post a comment on a Spotify app bug. Took me several minutes just to find my way around - obviously there has been "improvement" in the commuity UI.Please, congratulate your UX designer - this is clearly a person who's never seen a for...

Regular

I came here to post a comment on a Spotify app bug. Took me several minutes just to find my way around - obviously there has been "improvement" in the commuity UI. Please, congratulate your UX des...

Mitre226644

Roadie

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Change country

Hello Everyone I'm Brazilian, just I lke so much International songs and Podcast, mostly in English but like I living in Brazil this app don't me change language. Are there a way that I can change language ?Thank you Everyone

Visitor

Hello Everyone  I'm Brazilian, just I lke so much International songs and Podcast, mostly in English but like I living in Brazil this app don't me change language. Are there a way that I can ch...

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Spotify song "Plays" count

My eye is always drawn strongly to the "Plays" count, even though I know that what the entire community likes isn't necessarily what I like. But now I'm wondering how my Plays get included in the count. I listen to entire songs and never see the Play...

Casual Listener

My eye is always drawn strongly to the "Plays" count, even though I know that what the entire community likes isn't necessarily what I like.    But now I'm wondering how my Plays get incl...

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Download

My phone got reset. I have a mini primium pack. When I downloaded the Spotify app again, it's mentioning max download limit has reached although I am downloading the song offline on same phone with same account.

Visitor

My phone got reset. I have a mini primium pack. When I downloaded the Spotify app again, it's mentioning max download limit has reached although I am downloading the song offline on same phone with s...

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Full screen playback on Android TV

Hello everyone!I was wondering if there is any easy workaround for Spotify on the Android TV that would allow to view only the album art while listening to music? I’d much prefer to enjoy the album art than pictures of the band members.

Casual Listener

Hello everyone! I was wondering if there is any easy workaround for Spotify on the Android  TV that would allow  to view only the album art while listening to music? I’d much prefer to enj...

461 Views

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album artwork
Android TV
full screen
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Can't search Liked Songs playlist anymore!

As of the most recent Spotify update for iPhone, we are no longer able to search within our "Liked Songs" playlist. In the past, we could go to the "Liked Songs" playlist, pull down from the top of the screen, and a search bar appeared. This was extr...

Music Fan

As of the most recent Spotify update for iPhone, we are no longer able to search within our "Liked Songs" playlist.   In the past, we could go to the "Liked Songs" playlist, pull down from the...

mattfricke

Newbie

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Premium duo

So, if I add a household member…does each acct have a separate name or does it just mean we can both listen without booting the other one off the network? Simple terms…same account, same library, can 2 devices piggyback off what’s there currently wit...

Visitor

So, if I add a household member…does each acct have a separate name or does it just mean we can both listen without booting the other one off the network? Simple terms…same account, same library, can...

johntracy

Newbie

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Smart shuffle ruins offline experience

I have an iPhone 12 and iOS 16.5.1 and Spotify Premium specifically for the offline downloads and ability to turn shuffle off. However, since the addition of Smart Shuffle, I can’t turn off shuffle when offline. If the playlist is already in shuffle ...

Newbie

I have an iPhone 12 and iOS 16.5.1 and Spotify Premium specifically for the offline downloads and ability to turn shuffle off. However, since the addition of Smart Shuffle, I can’t turn off shuffle w...

Alfiya

Newbie

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Pagos

Estimados el día viernes realice una subscripcion a su plataforma y hasta el momento aún no soy premium, se me cobró el pago por el servicio y no se a que cuenta se asocio mi subscripcion tengo registrado el cobro que se hizo a mi tarjeta

Visitor

Estimados el día viernes realice una subscripcion a su plataforma y hasta el momento aún no soy premium, se me cobró el pago por el servicio y no se a que cuenta se asocio mi subscripcion tengo regis...

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Music missing from podcast show when downloading to Apple Watch. Odd!

I'm trying to download a show called "Rob Deering's Running Tracks Radio Hour." It's an hour of music to run to, with introductions. When I download it I'm only getting the intros to the songs and not the songs themselves. Any idea why this might be ...

Regular

I'm trying to download a show called "Rob Deering's Running Tracks Radio Hour."   It's an hour of music to run to, with introductions.    When I download it I'm only getting the in...

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" für heute empfohlen "

Hallo, warum mir wird " für heute empfohlen " - Inhalte angezeigt? Deaktivieren Sie bitte diese Funktion ! . Ich habe solche Funktionen nicht aktiviert.

Visitor

Hallo, warum mir wird " für heute empfohlen " - Inhalte angezeigt? Deaktivieren Sie bitte diese Funktion ! . Ich habe solche Funktionen nicht aktiviert.  

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UI

Did you guys have the player UI update and look like different for a few weeks then change back to its old UI style? I want it to go back to the new one it had for a while. Any idea?

Casual Listener

Did you guys have the player UI update and look like different for a few weeks then change back to its old UI style? I want it to go back to the new one it had for a while. Any idea? 

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Spotify for Android issues with playing in car over bluetooth

Recently, maybe for th past month or two, Spotify app on my Galaxy Fold 3 started acting strangely. 1) the app doesn't always continue playing playlists through the car's bluetooth. After a song or two, it'll try playing the next song but after 3-6 s...

Casual Listener

Recently, maybe for th past month or two, Spotify app on my Galaxy Fold 3 started acting strangely.   1) the app doesn't always continue playing playlists through the car's bluetooth. ...

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Quiet sound

Hello there ! I recently noticed that my Spotify sound is really quieter compared to the other apps.. I looked for the best equalizer settings but still quiet.. I have to put it volume Max on my phone to "hear it " I already tried to reinstall but no...

Visitor

Hello there !  I recently noticed that my Spotify sound is really quieter compared to the other apps.. I looked for the best equalizer settings but still quiet.. I have to put it volume Max on ...

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Is there a way to exclude censored tracks from playing?

Sometimes when Spotify goes off on its own and starts suggesting songs (e.g., after reaching the end of a playlist) it will play songs that are the censored/family friendly? versions instead of the regular versions. I hate that. I’m an adult. I don’t...

Casual Listener

Sometimes when Spotify goes off on its own and starts suggesting songs (e.g., after reaching the end of a playlist) it will play songs that are the censored/family friendly? versions instead of the r...

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Android - App launches but then closes at logo.

Hi, I have an issue that has just started on my Samsung device. I launch Spotify and get the logo but then the app closes. I have gone through all the suggestions - clear data, uninstall, check Android\Data directory for any leftover directories, reb...

Casual Listener

Hi, I have an issue that has just started on my Samsung device. I launch Spotify and get the logo but then the app closes. I have gone through all the suggestions - clear data, uninstall, check Andro...

thorney00

Casual Listener

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