Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1625 Views
  • 0 replies
  • 2 likes
  • 1625 Views
  • 0 replies
  • 2 likes

check when song was added

hi, I'm currently using my phone more than my computer and would love to see the date when I liked a song. Is it possible to do this on mobile?

  • Newbie
  • hi,  I'm currently using my phone more than my computer and would love to see the date when I liked a song. Is it possible to do this on mobile? 
  • 147 Views
  • 0 replies
  • 1 likes
  • 147 Views
  • 0 replies
  • 1 likes

Ai Dj STILL not available in Estonia

Hello,could anyone in spotify with permissions enable this feature on my account? I’ve been waiting for months for it since it only released in US and Canada I believe and still nothing. I have the latest spotify app and premium family plan.Thank you

  • Casual Listener
  • Hello, could anyone in spotify with permissions enable this feature on my account? I’ve been waiting for months for it since it only released in US and Canada I believe and still nothing. I have the...
  • 882 Views
  • 0 replies
  • 10 likes
  • 882 Views
  • 0 replies
  • 10 likes

Podcasts Not Playing

For the past few months I've had trouble getting certain podcasts to play. Neither the desktop app nor the online player nor my phone will play certain, random podcasts. I click "play" and it's crickets.Yes, I've cleared my cache, yes I've un/reinsta...

  • Newbie
  • For the past few months I've had trouble getting certain podcasts to play.  Neither the desktop app nor the online player nor my phone will play certain, random podcasts.  I click "play"&nb...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Lyrics not showing on Galaxy Fold 5

Hi, Just got the new Samsung Galaxy Fold 5 and I'm not getting lyrics for tracks on the player screen. Checked my other devices and working perfectly there. Also tried logging off and on agai. Even Uninstalling and reinstalling doesn't solve the issu...

  • Newbie
  • Hi,   Just got the new Samsung Galaxy Fold 5 and I'm not getting lyrics for tracks on the player screen. Checked my other devices and working perfectly there. Also tried logging off and on aga...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Different artist - same name

Why is it difficult for Spotify to separate artists with the same name?I have even reported it to Spotify Support, but it is still the same.

  • Visitor
  • Why is it difficult for Spotify to separate artists with the same name? I have even reported it to Spotify Support, but it is still the same.
  • 160 Views
  • 0 replies
  • 1 likes
  • 160 Views
  • 0 replies
  • 1 likes

For real: fix the desktop interface.

So many weird behaviors (why the "now playing view" continue to pop up? I closed it, goddamit. don't keep opening it!); so much wasted space in useless things yet the music library hidden in a corner. Please try to do better than this.

  • Casual Listener
  • So many weird behaviors (why the "now playing view" continue to pop up? I closed it, goddamit. don't keep opening it!); so much wasted space in useless things yet the music library hidden in a corner...
  • 131 Views
  • 0 replies
  • 1 likes
  • 131 Views
  • 0 replies
  • 1 likes

Worst forum ever by design

I came here to post a comment on a Spotify app bug. Took me several minutes just to find my way around - obviously there has been "improvement" in the commuity UI.Please, congratulate your UX designer - this is clearly a person who's never seen a for...

  • Regular
  • I came here to post a comment on a Spotify app bug. Took me several minutes just to find my way around - obviously there has been "improvement" in the commuity UI. Please, congratulate your UX des...
  • Mitre226644
  • Roadie
  • 298 Views
  • 1 replies
  • 1 likes
  • 298 Views
  • 1 replies
  • 1 likes

Change country

Hello Everyone I'm Brazilian, just I lke so much International songs and Podcast, mostly in English but like I living in Brazil this app don't me change language. Are there a way that I can change language ?Thank you Everyone

  • Visitor
  • Hello Everyone  I'm Brazilian, just I lke so much International songs and Podcast, mostly in English but like I living in Brazil this app don't me change language. Are there a way that I can ch...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Spotify song "Plays" count

My eye is always drawn strongly to the "Plays" count, even though I know that what the entire community likes isn't necessarily what I like. But now I'm wondering how my Plays get included in the count. I listen to entire songs and never see the Play...

  • Casual Listener
  • My eye is always drawn strongly to the "Plays" count, even though I know that what the entire community likes isn't necessarily what I like.    But now I'm wondering how my Plays get incl...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Download

My phone got reset. I have a mini primium pack. When I downloaded the Spotify app again, it's mentioning max download limit has reached although I am downloading the song offline on same phone with same account.

  • Visitor
  • My phone got reset. I have a mini primium pack. When I downloaded the Spotify app again, it's mentioning max download limit has reached although I am downloading the song offline on same phone with s...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Full screen playback on Android TV

Hello everyone!I was wondering if there is any easy workaround for Spotify on the Android TV that would allow to view only the album art while listening to music? I’d much prefer to enjoy the album art than pictures of the band members.

  • Casual Listener
  • Hello everyone! I was wondering if there is any easy workaround for Spotify on the Android  TV that would allow  to view only the album art while listening to music? I’d much prefer to enj...
  • 355 Views
  • 0 replies
  • 0 likes
  • album artwork
    Android TV
    full screen
  • 355 Views
  • 0 replies
  • 0 likes

Can't search Liked Songs playlist anymore!

As of the most recent Spotify update for iPhone, we are no longer able to search within our "Liked Songs" playlist. In the past, we could go to the "Liked Songs" playlist, pull down from the top of the screen, and a search bar appeared. This was extr...

  • Music Fan
  • As of the most recent Spotify update for iPhone, we are no longer able to search within our "Liked Songs" playlist.   In the past, we could go to the "Liked Songs" playlist, pull down from the...
  • mattfricke
  • Newbie
  • 371 Views
  • 1 replies
  • 2 likes
  • 371 Views
  • 1 replies
  • 2 likes

Premium duo

So, if I add a household member…does each acct have a separate name or does it just mean we can both listen without booting the other one off the network? Simple terms…same account, same library, can 2 devices piggyback off what’s there currently wit...

  • Visitor
  • So, if I add a household member…does each acct have a separate name or does it just mean we can both listen without booting the other one off the network? Simple terms…same account, same library, can...
  • johntracy
  • Newbie
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Smart shuffle ruins offline experience

I have an iPhone 12 and iOS 16.5.1 and Spotify Premium specifically for the offline downloads and ability to turn shuffle off. However, since the addition of Smart Shuffle, I can’t turn off shuffle when offline. If the playlist is already in shuffle ...

  • Newbie
  • I have an iPhone 12 and iOS 16.5.1 and Spotify Premium specifically for the offline downloads and ability to turn shuffle off. However, since the addition of Smart Shuffle, I can’t turn off shuffle w...
  • Alfiya
  • Newbie
  • 580 Views
  • 1 replies
  • 5 likes
  • 580 Views
  • 1 replies
  • 5 likes

Pagos

Estimados el día viernes realice una subscripcion a su plataforma y hasta el momento aún no soy premium, se me cobró el pago por el servicio y no se a que cuenta se asocio mi subscripcion tengo registrado el cobro que se hizo a mi tarjeta

  • Visitor
  • Estimados el día viernes realice una subscripcion a su plataforma y hasta el momento aún no soy premium, se me cobró el pago por el servicio y no se a que cuenta se asocio mi subscripcion tengo regis...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Music missing from podcast show when downloading to Apple Watch. Odd!

I'm trying to download a show called "Rob Deering's Running Tracks Radio Hour." It's an hour of music to run to, with introductions. When I download it I'm only getting the intros to the songs and not the songs themselves. Any idea why this might be ...

  • Regular
  • I'm trying to download a show called "Rob Deering's Running Tracks Radio Hour."   It's an hour of music to run to, with introductions.    When I download it I'm only getting the in...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

" für heute empfohlen "

Hallo, warum mir wird " für heute empfohlen " - Inhalte angezeigt? Deaktivieren Sie bitte diese Funktion ! . Ich habe solche Funktionen nicht aktiviert.

  • Visitor
  • Hallo, warum mir wird " für heute empfohlen " - Inhalte angezeigt? Deaktivieren Sie bitte diese Funktion ! . Ich habe solche Funktionen nicht aktiviert.  
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

UI

Did you guys have the player UI update and look like different for a few weeks then change back to its old UI style? I want it to go back to the new one it had for a while. Any idea?

  • Casual Listener
  • Did you guys have the player UI update and look like different for a few weeks then change back to its old UI style? I want it to go back to the new one it had for a while. Any idea? 
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Spotify for Android issues with playing in car over bluetooth

Recently, maybe for th past month or two, Spotify app on my Galaxy Fold 3 started acting strangely. 1) the app doesn't always continue playing playlists through the car's bluetooth. After a song or two, it'll try playing the next song but after 3-6 s...

  • Newbie
  • Recently, maybe for th past month or two, Spotify app on my Galaxy Fold 3 started acting strangely.   1) the app doesn't always continue playing playlists through the car's bluetooth. ...
  • 541 Views
  • 0 replies
  • 0 likes
  • 541 Views
  • 0 replies
  • 0 likes

Quiet sound

Hello there ! I recently noticed that my Spotify sound is really quieter compared to the other apps.. I looked for the best equalizer settings but still quiet.. I have to put it volume Max on my phone to "hear it " I already tried to reinstall but no...

  • Visitor
  • Hello there !  I recently noticed that my Spotify sound is really quieter compared to the other apps.. I looked for the best equalizer settings but still quiet.. I have to put it volume Max on ...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes