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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 749 Views
  • 0 replies
  • 2 likes
  • 749 Views
  • 0 replies
  • 2 likes

Not able to download music /shows to apple watch from spotify app on mac?

Hello ! As per the title - is there no way to add a show or album to the apple watch from the spotify app on mac? Or am i missing it? Thanks

  • Regular
  • Hello !    As per the title - is there no way to add a show or album to the apple watch from the spotify app on mac?    Or am i missing it? Thanks 
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

can't figure out password and spotify won't email help i'm panicking

hihi so basically i have this acc which i made bc i had a spotify premium code and i put it in on the website BUT THEN i tried to log in in app and i magically couldn't figure out the passcode and then surprise surprise i tried password reset but the...

  • Visitor
  • hihi so basically i have this acc which i made bc i had a spotify premium code and i put it in on the website BUT THEN i tried to log in in app and i magically couldn't figure out the passcode and th...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

New desktop UI is unnecessary and difficult to navigate

Spoitfy seems to have an addiction to forcing users to experience treble UI updates that serve to ruined a perfectly good system that does it's job well. the new desktop update is the newest example. If feels way to claustrophobic and needlessly put ...

  • Newbie
  • Spoitfy seems to have an addiction to forcing users to experience treble UI updates that serve to ruined a perfectly good system that does it's job well.   the new desktop update is the newest...
  • 118 Views
  • 0 replies
  • 2 likes
  • 118 Views
  • 0 replies
  • 2 likes

Add button removed / no plus button anymore

Guess you know, what i mean - > the button, that replaced the heart.I really loved the functions, it brought. Like adding songs to multiple playlists or looking, where i have added the song already. I also think, this is an important feature and i ca...

  • Newbie
  • Guess you know, what i mean - > the button, that replaced the heart. I really loved the functions, it brought. Like adding songs to multiple playlists or looking, where i have added the song alre...
  • 98 Views
  • 0 replies
  • 2 likes
  • 98 Views
  • 0 replies
  • 2 likes

Songs won't play to the end

I've noticed lately that when I am playing an album the tracks don't play to the end of the song. It seems they stop about 4 seconds before the end of the song, cutting it short. This is SUPER annoying! It's happening on every song on the album. Seem...

  • Newbie
  • I've noticed lately that when I am playing an album the tracks don't play to the end of the song.  It seems they stop about 4 seconds before the end of the song, cutting it short.  This is ...
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

iPhone 14 issues

Hello I recently just traded in my old phone for an iPhone 14, and it will not connect my Spotify account to my vehicle. I’ve dealt with so called customer service which has been the least bit helpful. Just wondering if anyone has had this issue or a...

  • Visitor
  • Hello I recently just traded in my old phone for an iPhone 14, and it will not connect my Spotify account to my vehicle. I’ve dealt with so called customer service which has been the least bit helpfu...
  • UncleMo
  • Visitor
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
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Ads are almost double the volume of music and podcasts and blew out my phone speaker.

Why are the ads so loud? They used to be fine. Now it blares every ad. 3 months into having a new phone and an ad took out my phone speaker while listening to a podcast at a normal level. Just usual like, even half bar volume. The ad was so loud it s...

  • Visitor
  • Why are the ads so loud? They used to be fine. Now it blares every ad. 3 months into having a new phone and an ad took out my phone speaker while listening to a podcast at a normal level. Just usual ...
  • mtova001
  • Newbie
  • 254 Views
  • 2 replies
  • 2 likes
  • 254 Views
  • 2 replies
  • 2 likes

Fix the shuffle button!

Every time i try to un-shuffle my Playlist it goes to a random song in the play list instead of where i turned it off at. Ever since the "smart shuttle" came along I been having this problem. Please fix this, it is annoying and i much rather go to an...

  • Newbie
  • Every time i try to un-shuffle my Playlist it goes to a random song in the play list instead of where i turned it off at. Ever since the "smart shuttle" came along I been having this problem. Please ...
  • 78 Views
  • 0 replies
  • 1 likes
  • 78 Views
  • 0 replies
  • 1 likes

Search

The search function is not working on the app or the desktop webpage.  

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  • Newbie
  • The search function is not working on the app or the desktop webpage.   
  • AAV87
  • Casual Listener
  • 210 Views
  • 6 replies
  • 7 likes
  • 210 Views
  • 6 replies
  • 7 likes

No puedo buscar a mis artistas favoritos

abro mi aplicación y pongo en busqueda el nombre de mi artista como bad bunny, khea etc pero me dice que "no se pudo encontrar " por el momento estoy usando spotyfy premium. Mi cuenta no tiene errores. Puedo escuchar musica pero no buscar a mis artis...

  • Visitor
  • abro mi aplicación y pongo en busqueda el nombre de mi artista como bad bunny, khea etc pero me dice que "no se pudo encontrar " por el momento estoy usando spotyfy premium. Mi cuenta no tiene errore...
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Recent problems connecting to AudioCast devices

I have been using Spotify with my AudioCast M5 devices since years without any problem. Until a couple weeks ago when Spotify on my Android phone or on my laptop would not connect to any of the AudioCast devices. I restarted the devices. I reset the ...

  • Visitor
  • I have been using Spotify with my AudioCast M5 devices since years without any problem. Until a couple weeks ago when Spotify on my Android phone or on my laptop would not connect to any of the Audio...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Group Session - requests

1. Desktop availability for Group Sessions2. Chat feature for Group Sessions under Now Playing View 3. A column showing who added the track under queue reasons:1. Often I use desktop, especially at work2. It's nice to share thoughts about what was he...

  • Newbie
  • 1. Desktop availability for Group Sessions 2. Chat feature for Group Sessions under Now Playing View  3. A column showing who added the track under queue     reasons: 1...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Mode veille coup la musique que faire?

Mode veille coup la musique au bout de 10 minutes. Que faire?

  • Visitor
  • Mode veille coup la musique au bout de 10 minutes. Que faire?
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Help - landing page sucks.

Hello Seeking guidance on the landing page of the app. Shows listed as my shows I do not listen to nor are interested in. Shows I follow do not appear here. Also there are shows near the top that I am not interested in either. Below that is more junk...

  • Visitor
  • Hello Seeking guidance on the landing page of the app. Shows listed as my shows I do not listen to nor are interested in. Shows I follow do not appear here. Also there are shows near the top that I a...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
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Solved!! can't resync shazam from spotify

I go to spotify and delete 'my shazam tracks', then go to shazam and under streaming disconnect spotify. then close shazam and log out from spotify. go back to shazam and 'connect' to spotify. login back to spotify and the old previous out dated shaz...

  • Casual Listener
  • I go to spotify and delete 'my shazam tracks', then go to shazam and under streaming disconnect spotify. then close shazam and log out from spotify.  go back to shazam and 'connect' to spotify. ...
  • Grshot
  • Visitor
  • 3851 Views
  • 3 replies
  • 1 likes
  • 3851 Views
  • 3 replies
  • 1 likes

Downloading Music to harddrive

Does spotify have the capability of downloading music, say an album, as a folder of mp3s that can be added to things like MS Media Player or burned onto a CD?

  • Visitor
  • Does spotify have the capability of downloading music, say an album, as a folder of mp3s that can be added to things like MS Media Player or burned onto a CD?
  • marusic
  • Regular
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

DJ Feature - how can it be improved

I didn't find a space in the community dedicated solely to feature improvement/suggestion box. So I decided to write my ideas here and expect the community to enrich the proposed message to Spotify dev team. I have mixed feelings about the new DJ fea...

  • Newbie
  • I didn't find a space in the community dedicated solely to feature improvement/suggestion box. So I decided to write my ideas here and expect the community to enrich the proposed message to Spotify d...
  • marusic
  • Regular
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Plus button disappeared

Spotify replaced the like (heart) button with a plus button, which made it so much easier to add songs to playlists. Now the heart button is back and I hate it! How do I get that plus button back?

  • Visitor
  • Spotify replaced the like (heart) button with a plus button, which made it so much easier to add songs to playlists. Now the heart button is back and I hate it! How do I get that plus button back? &...
  • 187 Views
  • 0 replies
  • 5 likes
  • 187 Views
  • 0 replies
  • 5 likes

Disable the forward/back swipe during podcast playback?

Hello,Is there a setting I am over looking that allows me to disable the forward/back swipe during podcast playback? It is annoying when I accidentally do a blind swipe.Thanks

  • Casual Listener
  • Hello, Is there a setting I am over looking that allows me to disable the forward/back swipe during podcast playback? It is annoying when I accidentally do a blind swipe. Thanks
  • 139 Views
  • 0 replies
  • 1 likes
  • 139 Views
  • 0 replies
  • 1 likes