Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...
IsleyP
I feel like every new update makes it more difficult to keep things sorted. My suggestions for the Users Library is: * Keep the Podcasts and Playlists separated, make the Podcasts it's own section. * Playlists should be listed like they were before, ...
why do we get forced to get these horrible updates? everything keeps getting so much worse. "making it more simple" - no. it's a mess. why not keep it neat and simple like it was?make skins or something -like winamp- so I CAN CHOOSE how i want to hav...
Everything is too big and it feels like we have way less space. The previous UI had smaller text and narrower margins meaning that more information could be put on the screen in a much neater way. This version was better for PC screens which are much...
There shouldn't be one it needs to infinite
The black status bar on the bottom is so exhausting to look at. I think a more gray-ish color would fit way better.It's 2023, I don't want to be reminded of death every time I open spotify. Either use neutral colors, or give us the ability to chose o...
The new desktop app was released a few months ago and forced on users there has seemingly been next to nothing done to fix the numerous issues and suggestions people have suggested in the threads on this forum.EX. The-New-Desktop-App thread It looks ...
Hello everone! Few months ago i noticed some unusual activity on my account, such as recent music i had never heard or new playlists i had never follow. At that point, i thought somebody was using my account so i changed my password and log out in ev...
Won't be able to use/access my acct (always via Android) for 6months. Is there a feature where I'm able to put my acct on hold/deactivate it, without cancelling my acct so to not pay monthly $? Thank you!
items are too large, I want the old list. Spotify, you always keep changing stuff and it's not always for the good. I can see far fewer items in the sidepanel on desktop . I don't need all of HOME in my sidepanel , I just want my playlists!!! Home is...
I've used up 3 months of the free program and I'm paying 5,99 euros for the premium program and yet there are still ads in the program. When I try to upgrade I get a message that I have used up the free period and to upgrade to Premium. When I try to...
Yesterday somehow Spotify used 3 gb of data in around 4hrs while I was home on wifi and the app was closed. How is this possible and what do I do to stop this from happening again?!?
does anyone know how to undo pre safe album? i remove the songs and they remain in my likes songs I didn't find the option on the website
Hey guys, im kinda new around here, never asked for help before so so i have no idea how to ask for help on the ongoing issues site, may any of you help me?Thanks in adnvance.
I come on discord and my library has been unsorted and I can't fix it. They ruined it. Before I really liked the way that you could sort your library playlists and I had it where I liked it and they changed it so now you can't sort it and its ugly. I...
Is there any way to disable this? It keeps ruining my experience on mobile by planting itself where the lyrics should be for a song.
One of my playlist no longer have the search thing that comes up when you scroll down. Same place where you have the choose to sort your playlist to recently added songs. All my other list has that but suddenly today my best list is different, it als...
After a couple of songs, a bug occurs where playback just gets greyed out and stops suddenly and won’t let me start playback again until i close the app and start it up again. not sure if this occurs on other devices but I am using an Ipad pro 12.9 i...
tenho um plano familia, quando envio o contato para outro celular faço todo o procedimento mas a conta desse celular continua como gratis e aparecendo anuncios, já tentei desinstalar o app e não adiantou, o que devo fazer
I've been trying to listen today, and every time I select a song to play, it says that it can't play the song right now, and I should import, if I have the song saved to my computer. What should I do?
I have separate play for the car and my pc. I want to play the "car "playlist automatically when I get in the car and play the one for my pc on my pc automatically when I fire up spotify on my PC. Can I do this? what happening is if I play the same p...