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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 755 Views
  • 0 replies
  • 2 likes
  • 755 Views
  • 0 replies
  • 2 likes

I want to start over

how would I clear all of my liked songs and start over?

  • Visitor
  • how would I clear all of my liked songs and start over?
  • user-removed
  • Not applicable
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Remove unnecessary features in the user interface

I feel like every new update makes it more difficult to keep things sorted. My suggestions for the Users Library is: * Keep the Podcasts and Playlists separated, make the Podcasts it's own section. * Playlists should be listed like they were before, ...

  • Newbie
  • I feel like every new update makes it more difficult to keep things sorted.   My suggestions for the Users Library is:    * Keep the Podcasts and Playlists separated, make the Podc...
  • 132 Views
  • 0 replies
  • 2 likes
  • 132 Views
  • 0 replies
  • 2 likes

the new layout is absolutely horrible

why do we get forced to get these horrible updates? everything keeps getting so much worse. "making it more simple" - no. it's a mess. why not keep it neat and simple like it was?make skins or something -like winamp- so I CAN CHOOSE how i want to hav...

  • Casual Listener
  • why do we get forced to get these horrible updates? everything keeps getting so much worse. "making it more simple" - no. it's a mess. why not keep it neat and simple like it was? make skins or so...
  • saturninesoul
  • Roadie
  • 715 Views
  • 8 replies
  • 14 likes
  • 715 Views
  • 8 replies
  • 14 likes

The New PC UI is Not Good

Everything is too big and it feels like we have way less space. The previous UI had smaller text and narrower margins meaning that more information could be put on the screen in a much neater way. This version was better for PC screens which are much...

  • Casual Listener
  • Everything is too big and it feels like we have way less space.   The previous UI had smaller text and narrower margins meaning that more information could be put on the screen in a much neate...
  • D_O_M_I_N_I_K
  • Newbie
  • 537 Views
  • 7 replies
  • 14 likes
  • 537 Views
  • 7 replies
  • 14 likes

Playlist limit

There shouldn't be one it needs to infinite 

  • Casual Listener
  • There shouldn't be one it needs to infinite 
  • gunjankothari
  • Regular
  • 126 Views
  • 1 replies
  • 1 likes
  • 126 Views
  • 1 replies
  • 1 likes

Black in the new status bar color scheme? Why?

The black status bar on the bottom is so exhausting to look at. I think a more gray-ish color would fit way better.It's 2023, I don't want to be reminded of death every time I open spotify. Either use neutral colors, or give us the ability to chose o...

  • Casual Listener
  • The black status bar on the bottom is so exhausting to look at. I think a more gray-ish color would fit way better. It's 2023, I don't want to be reminded of death every time I open spotify.  ...
  • user-removed
  • Not applicable
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

New Desktop App Issues and Lack of Updates

The new desktop app was released a few months ago and forced on users there has seemingly been next to nothing done to fix the numerous issues and suggestions people have suggested in the threads on this forum.EX. The-New-Desktop-App thread It looks ...

  • Regular
  • The new desktop app was released a few months ago and forced on users there has seemingly been next to nothing done to fix the numerous issues and suggestions people have suggested in the threads on ...
  • Jendon
  • Regular
  • 736 Views
  • 6 replies
  • 20 likes
  • App & Features
  • 736 Views
  • 6 replies
  • 20 likes

Superuser Contribution SOMEONE is STILL using my account

Hello everone! Few months ago i noticed some unusual activity on my account, such as recent music i had never heard or new playlists i had never follow. At that point, i thought somebody was using my account so i changed my password and log out in ev...

  • Visitor
  • Hello everone!   Few months ago i noticed some unusual activity on my account, such as recent music i had never heard or new playlists i had never follow. At that point, i thought somebody...
  • Kymbrown
  • Visitor
  • 501 Views
  • 4 replies
  • 1 likes
  • App & Features
  • 501 Views
  • 4 replies
  • 1 likes

Pause Spotify Account/Deactivate

Won't be able to use/access my acct (always via Android) for 6months. Is there a feature where I'm able to put my acct on hold/deactivate it, without cancelling my acct so to not pay monthly $? Thank you!

  • Newbie
  • Won't be able to use/access my acct (always via Android) for 6months. Is there a feature where I'm able to put my acct on hold/deactivate it, without cancelling my acct so to not pay monthly $? ...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

the new side panel sucks

items are too large, I want the old list. Spotify, you always keep changing stuff and it's not always for the good. I can see far fewer items in the sidepanel on desktop . I don't need all of HOME in my sidepanel , I just want my playlists!!! Home is...

  • Regular
  • items are too large, I want the old list. Spotify, you always keep changing stuff and it's not always for the good. I can see far fewer items in the sidepanel on desktop .  I don't need all of H...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Vladimíra

I've used up 3 months of the free program and I'm paying 5,99 euros for the premium program and yet there are still ads in the program. When I try to upgrade I get a message that I have used up the free period and to upgrade to Premium. When I try to...

  • Visitor
  • I've used up 3 months of the free program and I'm paying 5,99 euros for the premium program and yet there are still ads in the program. When I try to upgrade I get a message that I have used up the f...
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes

data usage

Yesterday somehow Spotify used 3 gb of data in around 4hrs while I was home on wifi and the app was closed. How is this possible and what do I do to stop this from happening again?!?

  • Newbie
  • Yesterday somehow Spotify used 3 gb of data in around 4hrs while I was home on wifi and the app was closed. How is this possible and what do I do to stop this from happening again?!?
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Solved!! how to undo pre safe?

does anyone know how to undo pre safe album? i remove the songs and they remain in my likes songs I didn't find the option on the website

spotify.png
  • Casual Listener
  • does anyone know how to undo pre safe album? i remove the songs and they remain in my likes songs  I didn't find the option on the website  
  • lauruscosta
  • Casual Listener
  • 990 Views
  • 2 replies
  • 1 likes
  • 990 Views
  • 2 replies
  • 1 likes

Kinda new

Hey guys, im kinda new around here, never asked for help before so so i have no idea how to ask for help on the ongoing issues site, may any of you help me?Thanks in adnvance.

  • Casual Listener
  • Hey guys, im kinda new around here, never asked for help before so so i have no idea how to ask for help on the ongoing issues site, may any of you help me? Thanks in adnvance.
  • Prague
  • Spotify Star
  • 90 Views
  • 2 replies
  • 1 likes
  • 90 Views
  • 2 replies
  • 1 likes

Brand New Profile - Crossed Out Eye Symbol??

I just started a new account. I was looking at my profile and saw something that I haven't seen before. Next to where my followers and following is, is an icon that looks like a crossed-out eye, like signifying that the profile is private?? And my fr...

  • Casual Listener
  • ...our profile public/private, and there was only the anonymous listening session. Anyone else noticed this? I looked through all of the help articles and found nothing.
  • ParentalControl
  • Composer
  • 3873 Views
  • 3 replies
  • 2 likes
  • 3873 Views
  • 3 replies
  • 2 likes

New Library Look

I come on discord and my library has been unsorted and I can't fix it. They ruined it. Before I really liked the way that you could sort your library playlists and I had it where I liked it and they changed it so now you can't sort it and its ugly. I...

  • Visitor
  • I come on discord and my library has been unsorted and I can't fix it. They ruined it. Before I really liked the way that you could sort your library playlists and I had it where I liked it and they ...
  • kaworu_bloodpaw
  • Roadie
  • 166 Views
  • 1 replies
  • 4 likes
  • 166 Views
  • 1 replies
  • 4 likes

Live Events Near You

Is there any way to disable this? It keeps ruining my experience on mobile by planting itself where the lyrics should be for a song.

  • Casual Listener
  • Is there any way to disable this? It keeps ruining my experience on mobile by planting itself where the lyrics should be for a song.
  • 250 Views
  • 0 replies
  • 7 likes
  • 250 Views
  • 0 replies
  • 7 likes

Can’t sort or search in my playlist

One of my playlist no longer have the search thing that comes up when you scroll down. Same place where you have the choose to sort your playlist to recently added songs. All my other list has that but suddenly today my best list is different, it als...

  • Visitor
  • One of my playlist no longer have the search thing that comes up when you scroll down. Same place where you have the choose to sort your playlist to recently added songs. All my other list has that b...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Playback Issue

After a couple of songs, a bug occurs where playback just gets greyed out and stops suddenly and won’t let me start playback again until i close the app and start it up again. not sure if this occurs on other devices but I am using an Ipad pro 12.9 i...

  • Casual Listener
  • After a couple of songs, a bug occurs where playback just gets greyed out and stops suddenly and won’t let me start playback again until i close the app and start it up again. not sure if this occurs...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Celular não altera conta para premium

tenho um plano familia, quando envio o contato para outro celular faço todo o procedimento mas a conta desse celular continua como gratis e aparecendo anuncios, já tentei desinstalar o app e não adiantou, o que devo fazer

  • Visitor
  • tenho um plano familia, quando envio o contato para outro celular faço todo o procedimento mas a conta desse celular continua como gratis e aparecendo anuncios, já tentei desinstalar o app e não adia...
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes