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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2991 Views
  • 0 replies
  • 4 likes
  • 2991 Views
  • 0 replies
  • 4 likes

Off in Android Auto

Spotify gives the note that it is off line, when using Android auto. Without Android auto it works fine. Any ideas how that can be solved?

  • Visitor
  • Spotify gives the note that it is off line, when using Android auto. Without Android auto it works fine. Any ideas how that can be solved?
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

New UI For Windows 11 Desktop (May 2023)- Really Enjoy it but one small feature to consider

I logged on to the new Spotify UI and saw that my library was seperate to the home page and always have my friends listening on the side - I toggled around for a bit and really enjoyed the new features that were implemented - as a developer I enjoy s...

Screenshot 2023-05-04 110718.png
  • Casual Listener
  • I logged on to the new Spotify UI and saw that my library was seperate to the home page and always have my friends listening on the side - I toggled around for a bit and really enjoyed the new featur...
  • 909 Views
  • 0 replies
  • 1 likes
  • 909 Views
  • 0 replies
  • 1 likes

New desktop UI

I do not use the home page, I DO NOT WANT IT TO BE REQUIRED TO TAKE UP HALF THE WINDOW. This is one of the dumbest redesigns for a music app. I want a window with just all my albums in grid view like EVERY OTHER MUSIC APP CAN. Not to mention how hide...

  • Casual Listener
  • I do not use the home page, I DO NOT WANT IT TO BE REQUIRED TO TAKE UP HALF THE WINDOW. This is one of the dumbest redesigns for a music app. I want a window with just all my albums in grid view like...
  • Autoplay_is_Trash
  • Music Fan
  • 3050 Views
  • 9 replies
  • 14 likes
  • 3050 Views
  • 9 replies
  • 14 likes

Listening playlist downloaded without Internet connection

Hi everyone, could you confirm me that I can listen my playlists and other music downloaded without Internet connection, please ?

  • Visitor
  • Hi everyone, could you confirm me that I can listen my playlists and other music downloaded without Internet connection, please ? 
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Casting to Google home

I'm unable to cast music from Spotify app on phone to Google Home. Note that voice control on Google home works fine and plays songs from Spotify. But I'm not able to see the Google home speaker when i click cast button on Spotify app. Already tried-...

  • Casual Listener
  • I'm unable to cast music from Spotify app on phone to Google Home.   Note that voice control on Google home works fine and plays songs from Spotify. But I'm not able to see the Google home spe...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

How to remove spotify suggested songs ?

Hi all, i have accepted Spotify's feature to have suggestions when I listen to music, from an update a few weeks or months ago. These songs are not part of my liked songs, and have a small green logo with grey stars next to them, when in your waiting...

  • Casual Listener
  • Hi all, i have accepted Spotify's feature to have suggestions when I listen to music, from an update a few weeks or months ago. These songs are not part of my liked songs, and have a small green logo...
  • Prague
  • Community Legend
  • 721 Views
  • 3 replies
  • 1 likes
  • 721 Views
  • 3 replies
  • 1 likes

Premium Acct can't add husband's exsisting acct that was previously premium now free

We used to be premium acct holders but due to financial burden we had to stop for awhile and just use the free acct. Now I went back to the premium duo acct now instead of the family acct since my kids are starting to move on and I was able to recove...

  • Newbie
  • We used to be premium acct holders but due to financial burden we had to stop for awhile and just use the free acct.  Now I went back to the premium duo acct now instead of the family acct since...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

How to find out what song was removed from my playlist?

Spotify removed a lot of Bollywood music from their catalog and now a lot of the songs that were once available on Spotify now show up as a blank space. For some of the albums, the song still shows up but greyed out so I can't click on it. Is there a...

  • Music Fan
  • Spotify removed a lot of Bollywood music from their catalog and now a lot of the songs that were once available on Spotify now show up as a blank space. For some of the albums, the song still shows u...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Spotify won't play Uptown Funk

My wife and I are long time Spotify premium family subscribers. We use Spotify on our (identical) Android phones. Our son's favorite song is Uptown Funk ((https://open.spotify.com/track/4QOlcQFud4Z2xFhtgZxyDC?si=h6oPOx9eTHejVFJfLWKsbQ). For at least ...

  • Newbie
  • My wife and I are long time Spotify premium family subscribers. We use Spotify on our (identical) Android phones. Our son's favorite song is Uptown Funk ((https://open.spotify.com/track/4QOlcQFud4Z2x...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

how do i cancel?

i decided to try spotify premium out before i bought so i done free trial but i done the wrong account but i don’t know any log ins for antithetical spotify scooting please help!!

  • Visitor
  • i decided to try spotify premium out before i bought so i done free trial but i done the wrong account but i don’t know any log ins for antithetical spotify scooting please help!!
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

New interface: repositioning folders in library

I use Spotify on a desktop. There's no point introducing new features like pinning if in the process the old features stop working. I used to be able to click and hold on a folder and reposition it in my library. Now I can only do this if I repositio...

  • Casual Listener
  •  I use Spotify on a desktop. There's no point introducing new features like pinning if in the process the old features stop working. I used to be able to click and hold on a folder and repositio...
  • 190 Views
  • 0 replies
  • 1 likes
  • 190 Views
  • 0 replies
  • 1 likes

Playlist arrangement

How do i arrange my playlists in the “your library” I would like a user defined arrangement of my playlists because somes of them i play more often then others.Therefore i would like some of them to be in top of my library so i dont have to scroll do...

  • Casual Listener
  • How do i arrange my playlists in the “your library”  I would like a user defined arrangement of my playlists because somes of them i play more often then others. Therefore i would like some of...
  • Tobias1930
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Insertion of suggested songs in a playlist

Suddenly Spotify is inserting songs into my playlists. Songs I didn’t ask for and that require and use cellular network bandwidth to play. this is not an opt in setting that I can find, it is also not an opt out setting. what gives with using my band...

  • Visitor
  • Suddenly Spotify is inserting songs into my playlists. Songs I didn’t ask for and that require and use cellular network bandwidth to play.   this is not an opt in setting that I can find, it i...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

The new interface change isn't great.

Hey, my Spotify updated today and I instantly noticed the new ui changes. I see what you tried to do with the interface, making it similair to the mobile interface etc. But I don't like how complex it got. What I dislike the most about the change is ...

  • Newbie
  • Hey, my Spotify updated today and I instantly noticed the new ui changes. I see what you tried to do with the interface, making it similair to the mobile interface etc. But I don't like how complex i...
  • 440 Views
  • 0 replies
  • 10 likes
  • 440 Views
  • 0 replies
  • 10 likes

songs repeat

The same songs always repeat!  Very annoying!

  • Visitor
  • The same songs always repeat!  Very annoying!
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

collab albums

can we get albums and tracks under the names of both/all artists involved in a collab, e.g. nas and damian marley distant relatives, kanye and jayz watch the throne, danny brown jepg scaring the hoes etc.

  • Casual Listener
  • can we get albums and tracks under the names of both/all artists involved in a collab, e.g. nas and damian marley distant relatives, kanye and jayz watch the throne, danny brown jepg scaring the hoes...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Payment

Hi, when I try to purchase the 3 month free trial for Spotify. It says payment method failed even though I have plenty of money in my bank account (Debit card).

  • Visitor
  • Hi, when I try to purchase the 3 month free trial for Spotify. It says payment method failed even though I have plenty of money in my bank account (Debit card).
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

I have quite a large podcast playlist and the shuffle button has disappeared

I have quite a big list of my favorite podcast episodes. When I go jogging, I would like to play them on shuffle. Unfortunately, the shuffle button no longer exists for this list. Has anyone had the same experience and a solution to this problem?

  • Newbie
  • I have quite a big list of my favorite podcast episodes. When I go jogging, I would like to play them on shuffle. Unfortunately, the shuffle button no longer exists for this list. Has anyone had the ...
  • 338 Views
  • 0 replies
  • 1 likes
  • Android Shuffle
  • 338 Views
  • 0 replies
  • 1 likes

Clicking on a cover when listening to Recommendations doesn't take us to the record

I played an EP on repeat for a while and at some point Spotify starts playing similar music from, I believe, Recommendations. This is great in itself but when I click in the record cover of the song being played, it only takes me back to the record I...

  • Roadie
  • I played an EP on repeat for a while and at some point Spotify starts playing similar music from, I believe, Recommendations. This is great in itself but when I click in the record cover of the song ...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Spotify features

I think I have problems with Spotify, I can’t shuffle play my playlists anymore and my friends have so many other feutures that I don’t have. I have updated my Spotify. Nothing works

  • Visitor
  • I think I have problems with Spotify, I can’t shuffle play my playlists anymore and my friends have so many other feutures that I don’t have. I have updated my Spotify. Nothing works 
  • kibbels14
  • Gig Goer
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes