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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 839 Views
  • 0 replies
  • 2 likes
  • 839 Views
  • 0 replies
  • 2 likes

I have quite a large podcast playlist and the shuffle button has disappeared

I have quite a big list of my favorite podcast episodes. When I go jogging, I would like to play them on shuffle. Unfortunately, the shuffle button no longer exists for this list. Has anyone had the same experience and a solution to this problem?

  • Newbie
  • I have quite a big list of my favorite podcast episodes. When I go jogging, I would like to play them on shuffle. Unfortunately, the shuffle button no longer exists for this list. Has anyone had the ...
  • 270 Views
  • 0 replies
  • 1 likes
  • Android Shuffle
  • 270 Views
  • 0 replies
  • 1 likes

Clicking on a cover when listening to Recommendations doesn't take us to the record

I played an EP on repeat for a while and at some point Spotify starts playing similar music from, I believe, Recommendations. This is great in itself but when I click in the record cover of the song being played, it only takes me back to the record I...

  • Roadie
  • I played an EP on repeat for a while and at some point Spotify starts playing similar music from, I believe, Recommendations. This is great in itself but when I click in the record cover of the song ...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Spotify features

I think I have problems with Spotify, I can’t shuffle play my playlists anymore and my friends have so many other feutures that I don’t have. I have updated my Spotify. Nothing works

  • Visitor
  • I think I have problems with Spotify, I can’t shuffle play my playlists anymore and my friends have so many other feutures that I don’t have. I have updated my Spotify. Nothing works 
  • kibbels14
  • Gig Goer
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Idea Promoting

Hey Community!I'm not sure if this is the right category so I give mods permission to move this post if necessary. I recently decided to make a playlist of songs that a friend and I both like, and to get it started, I had him turn his Liked Songs pla...

  • Roadie
  • Hey Community! I'm not sure if this is the right category so I give mods permission to move this post if necessary.   I recently decided to make a playlist of songs that a friend and I both l...
  • AdamDam
  • Spotify Star
  • 1160 Views
  • 15 replies
  • 6 likes
  • Duplicate Song
    Duplicate Songs
    duplicates
    Idea Exchange
    Promote
    Promoting
    promotion
    Remove duplicates from playlist
    sort by
    Sorting Options
  • 1160 Views
  • 15 replies
  • 6 likes

Problemas con acceso a cuenta

Tengo acceso a mi cuenta con el celular pero no puedo acceder a la misma desde la PC. Intenté reestablecer la contraseña pero no me llega el mail. Quisiera cambiar el mail de recuperación.

  • Visitor
  • Tengo acceso a mi cuenta con el celular pero no puedo acceder a la misma desde la PC. Intenté reestablecer la contraseña pero no me llega el mail.  Quisiera cambiar el mail de recuperación.
  • Prague
  • Spotify Star
  • 288 Views
  • 1 replies
  • 1 likes
  • 288 Views
  • 1 replies
  • 1 likes

ai dj availability

I'm from Pakistan and I'm curious about the new feature known as the ai dj or whatever. can anyone tell me how long will it take to be available in other countries?

  • Casual Listener
  • I'm from Pakistan and I'm curious about the new feature known as the ai dj or whatever. can anyone tell me how long will it take to be available in other countries?
  • Osinted
  • Regular
  • 452 Views
  • 3 replies
  • 1 likes
  • 452 Views
  • 3 replies
  • 1 likes

How do I hide video shows in Spotify Android app?

Ist there a possibility to hide video shows and podcasts in the Spotify Android app in a kids account or at least in the settings of an installed app?

  • Newbie
  • Ist there a possibility to hide video shows and podcasts in the Spotify Android app in a kids account or at least in the settings of an installed app?
  • 164 Views
  • 0 replies
  • 1 likes
  • Android
    Shows
    video
  • 164 Views
  • 0 replies
  • 1 likes

PLEASE REMOVE TIKTOK feature -NOT Neuro-Diverse Friendly

If I want TikTok then I will go to TikTok. I want music, simple and I want to be my own DJ.Also, I would like to point out that opening the phone app and having the music blare at your face elicits uncomfortable feelings and a harsh experience for th...

  • Visitor
  • If I want TikTok then I will go to TikTok. I want music, simple and I want to be my own DJ. Also, I would like to point out that opening the phone app and having the music blare at your face elicits...
  • HaMelekh
  • Visitor
  • 330 Views
  • 1 replies
  • 7 likes
  • 330 Views
  • 1 replies
  • 7 likes

Tv playlist not fully showing

When i scroll down in a playlist on tv it stops after about 50 songs in a playlist that has 270

  • Newbie
  • When i scroll down in a playlist on tv it stops after about 50 songs in a playlist that has 270
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Queue plays completely different songs and can’t click on anything

hi, my spotify is acting really weird. every time I want to put a number in my queue. Does it play a completely different song that I chose. and when I look up a song that I want to listen to in my playlist, I can't click anything. and when I put it ...

  • Visitor
  • hi, my spotify is acting really weird. every time I want to put a number in my queue. Does it play a completely different song that I chose. and when I look up a song that I want to listen to in my p...
  • jayceefree
  • Casual Listener
  • 319 Views
  • 4 replies
  • 4 likes
  • 319 Views
  • 4 replies
  • 4 likes

Updated Desktop app 2023

I have no words for what you guys recently did to the desktop app. Not only is there the much discussed horrible new interface, but also the lack of performance (already not great before) has become close to absurd: it easily takes 15 to 30 (!) secon...

  • Music Fan
  • I have no words for what you guys recently did to the desktop app. Not only is there the much discussed horrible new interface, but also the lack of performance (already not great before) has become ...
  • 273 Views
  • 0 replies
  • 7 likes
  • 273 Views
  • 0 replies
  • 7 likes

Cannot add family member due to account originating overseas. We live together..

Her account is from Singapore but Spotify doesn’t let me add her to my duo account… what do I do. I do not want to recreate her account

  • Regular
  • Her account is from Singapore but Spotify doesn’t let me add her to my duo account… what do I do. I do not want to recreate her account 
  • Yordanka2
  • Visitor
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

A play next button

Please add a play next button to the song option in the top of the queue

  • Visitor
  • Please add a play next button to the song option in the top of the queue 
  • kaworu_bloodpaw
  • Roadie
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

Apple e-mail

Hi. I have received an email from Apple saying that my Spotify account was discontinued. I can’t understand why. They ask me to contact Spotify. Can you help me please? I have Spotify since 2015. Been paying every month since then. I don’t want to lo...

  • Newbie
  • Hi. I have received an email from Apple saying that my Spotify account was discontinued. I can’t understand why. They ask me to contact Spotify. Can you help me please? I have Spotify since 2015. Bee...
  • kaworu_bloodpaw
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Cant download music!

Please help,I have tried everything and my play list won't download so I can listen off-line. I have an Android phone.

  • Visitor
  • Please help, I have tried everything and my play list won't download so I can listen off-line. I have an Android phone.
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Je n'ai pas accès à la nouvelle fonction "enrichir"

Bonjour, J'écoute de la musique chez Spotify depuis bien longtemps. Adorant cette application, j'ai passé mon compte en prenium et je l'utilise quotidiennement. Je suis toujours à la recherche de nouvelle musique à écouter, j'ai entendu parler de la ...

  • Newbie
  • Bonjour,    J'écoute de la musique chez Spotify depuis bien longtemps. Adorant cette application, j'ai passé mon compte en prenium et je l'utilise quotidiennement.  Je suis toujou...
  • Jue2872
  • Casual Listener
  • 7857 Views
  • 6 replies
  • 1 likes
  • App & Features
  • 7857 Views
  • 6 replies
  • 1 likes

Plan para jubilados y discapacitados

Hola,Porque al igual que hay un plan para estudiantes y otro familiar que son económicamente favorables no existe ninguno para jubilados y personas con discapacidad que también escuchamos música y los planes individuales o normales nos suponen un cos...

  • Visitor
  • Hola, Porque al igual que hay un plan para estudiantes y otro familiar que son económicamente favorables no existe ninguno para jubilados y personas con discapacidad que también escuchamos música y ...
  • 573 Views
  • 0 replies
  • 1 likes
  • 573 Views
  • 0 replies
  • 1 likes

Trouble connecting to Google Smart Speakers and other devices.

For a few weeks now, when I want to connect the Spotify app on my phone to one of our Google Smart Speakers or my Yamaha Receiver, I have to try to do it 2 or 3 times before it sticks. We use a Google Wifi router so we'd hope that's not the issue. I'...

  • Casual Listener
  • For a few weeks now, when I want to connect the Spotify app on my phone to one of our Google Smart Speakers or my Yamaha Receiver, I have to try to do it 2 or 3 times before it sticks.   We...
  • Prague
  • Spotify Star
  • 99 Views
  • 1 replies
  • 1 likes
  • 99 Views
  • 1 replies
  • 1 likes

Staticy audio

I have been having issues with my audio. When I use head phones it sounds like I'm listening to my music on a badly tuned radio. I've tried changing headphones multiple times as well as deleting and reinstalling the app. Any other suggestions?

  • Casual Listener
  • I have been having issues with my audio. When I use head phones it sounds like I'm listening to my music on a badly tuned radio. I've tried changing headphones multiple times as well as deleting and ...
  • Prague
  • Spotify Star
  • 165 Views
  • 1 replies
  • 2 likes
  • 165 Views
  • 1 replies
  • 2 likes

App Plays Random Songs

On both desktop and mobile, my Spotify has started just playing random songs. For example, if I'm trying to listen to a full album, after it plays the first songs, it just starts DJ'ing and choosing other songs at random (whereas I want to listen to ...

  • Newbie
  • On both desktop and mobile, my Spotify has started just playing random songs. For example, if I'm trying to listen to a full album, after it plays the first songs, it just starts DJ'ing and choosing ...
  • Prague
  • Spotify Star
  • 215 Views
  • 1 replies
  • 2 likes
  • Playing Randomly
  • 215 Views
  • 1 replies
  • 2 likes