Help Wizard

Step 1

NEXT STEP

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Community Manager
  • Community Manager
  • 447 Views
  • 0 replies
  • 2 likes
  • 447 Views
  • 0 replies
  • 2 likes

Spotify Radio Gone

After you listen to a playlist/album, spotify radio won’t play similar music anymore. It just plays the same playlist/album to death. I loved the spotify radio feature bc i could discover new music that way. I dont want spotify to create new playlist...

  • Casual Listener
  • After you listen to a playlist/album, spotify radio won’t play similar music anymore. It just plays the same playlist/album to death. I loved the spotify radio feature bc i could discover new music t...
  • 107 Views
  • 0 replies
  • 1 likes
  • 107 Views
  • 0 replies
  • 1 likes

Samsung Soundbar issue

Hi I have just bought a Samsung HW-Q800B soundbar with Alexa built in. It plays everything superbly apart from Spotify, when asked by Alexa. It plays Spotify via the Spotify app when I choose which speaker to use but as soon as I ask Alexa, I get the...

  • Newbie
  • Hi I have just bought a Samsung HW-Q800B soundbar with Alexa built in.  It plays everything superbly apart from Spotify, when asked by Alexa.  It plays Spotify via the Spotify app when I ch...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Remove Smart Shuffle

That is all. Bring back enhance please. It’s the SINGLE thing keeping me on Apple Music

  • Gig Goer
  • That is all. Bring back enhance please. It’s the SINGLE thing keeping me on Apple Music
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

KIDS Deluxe Edition by Mac Miller removed

Why was the the deluxe edition of kids by Mac miller removed from Spotify? Ayye and Back in the day were removed and are two of my favorite songs. Why were they removed?

  • Newbie
  • Why was the the deluxe edition of kids by Mac miller removed from Spotify? Ayye and Back in the day were removed and are two of my favorite songs. Why were they removed?
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Queue is bouncing out of the playlist immediately after the first song?

Is anyone else having issues with starting a playlist and then the queue is immediately songs not in the playlist? I cannot get my app or the desktop app to play things in the playlist unless I click on it.

  • Casual Listener
  • Is anyone else having issues with starting a playlist and then the queue is immediately songs not in the playlist? I cannot get my app or the desktop app to play things in the playlist unless I click...
  • Rstrauss1012
  • Casual Listener
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

UX issues with the app

How is this (+) a like button ? What is wrong with the user experience designers at Spotify? Can you not add a CTA for add to playlist and one simple old like button (heart) ? How difficult is that?

  • Visitor
  • How is this (+) a like button ? What is wrong with the user experience designers at Spotify? Can you not add a CTA for add to playlist and one simple old like button (heart) ? How difficult is that?&...
  • wasylm
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

No longer search within Like Songs/Playlist?

Being able to search within your Liked Songs/PlaylistWas this feature removed with latest update? Used to be able to just scroll down when at the top of Like Songs playlist and a search bar would appear. thanks for the help

  • Casual Listener
  • Being able to search within your Liked Songs/Playlist Was this feature removed with latest update?   Used to be able to just scroll down when at the top of Like Songs playlist and a search ...
  • Hsherrill
  • Visitor
  • 313 Views
  • 2 replies
  • 3 likes
  • 313 Views
  • 2 replies
  • 3 likes

Now-playing panel cannot disable

On windows desktop, when I disable the "Show the now-playing panel on click of play", it doesn't stay disabled, and it never syncs the preferences to other devices. I really do NOT like that panel eating up so much screen real estate, I do NOT want t...

  • Regular
  • On windows desktop, when I disable the "Show the now-playing panel on click of play", it doesn't stay disabled, and it never syncs the preferences to other devices. I really do NOT like that panel ea...
  • 175 Views
  • 0 replies
  • 2 likes
  • 175 Views
  • 0 replies
  • 2 likes

"Now Playing" widget on secondary device

Hey there,is there a way to get a "now playing" widget on a device that not actively streams Spotify but acts as a remote?My setup while flying stunt kites looks like this:first iPhone streaming Spotify via Bluetooth to portable speaker - this phone ...

  • Roadie
  • Hey there, is there a way to get a "now playing" widget on a device that not actively streams Spotify but acts as a remote? My setup while flying stunt kites looks like this: first iPhone stre...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Large playlist shuffles same songs instead of whole playlist. Any ideas how to fix?

Like I said, when listening to a large playlist I find when I shuffle the playlist it plays a small part of the playlist but doesn’t shuffle the whole thing. Talked to a few people with the same issue and wondering if there’s a fix. example 700 song ...

  • Newbie
  • Like I said, when listening to a large playlist I find when I shuffle the playlist it plays a small part of the playlist but doesn’t shuffle the whole thing. Talked to a few people with the same issu...
  • 77 Views
  • 0 replies
  • 2 likes
  • 77 Views
  • 0 replies
  • 2 likes

Fast forwarding with earbuds

So I don’t know if anyone uses this Apple earbud feature while listening to music, but you can press and hold to go forwards and backwards on songs. I use this all the time with Spotify but today it’s not working. I rely on this feature for replaying...

  • Casual Listener
  • So I don’t know if anyone uses this Apple earbud feature while listening to music, but you can press and hold to go forwards and backwards on songs. I use this all the time with Spotify but today it’...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Songs only play a short clip and then switch to an album that I don't have or never listened to.

When I play a song in any playlist mine or other it will play for a short period of time then switch to something I don't have (last night was listening to soothing music before bed and defaults to that type) I have already logged out and logged back...

  • Visitor
  • When I play a song in any playlist mine or other it will play for a short period of time then switch to something I don't have (last night was listening to soothing music before bed and defaults to t...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Rewind locked screen Apple (iOS)

Hi, I’ve been patiently waiting for weeks now for someone to fix the “bug” of the rewind button on both my locked iPhone screen but also from the accessibility screen you get when you drag your finger from the top right corner down.I don’t understand...

  • Newbie
  • Hi, I’ve been patiently waiting for weeks now for someone to fix the “bug” of the rewind button on both my locked iPhone screen but also from the accessibility screen you get when you drag your finge...
  • Dagger_e88
  • Visitor
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Cobrança indevida.

Estou há 3 horas tentando suporte pelo site e é praticamente impossível uma ajuda decente.Seu aplicativo mudou meu plano sem me avisar e sem minha autorização prévia sendo que não tinha nenhum motivo para tal mudança.Espero que me auxilie ou simplesm...

  • Casual Listener
  • Estou há 3 horas tentando suporte pelo site e é praticamente impossível uma ajuda decente. Seu aplicativo mudou meu plano sem me avisar e sem minha autorização prévia sendo que não tinha nenhum moti...
  • JonathanCorrea
  • Casual Listener
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Spotify Premium : subscription

Hello everybody. I had unsubscribed from Spotify Premium after taking advantage of a trial period. I know it is not possible to enjoy it again. That said, I'm ready to pay for the service but I can't find the page to be able to subscribe without the ...

  • Newbie
  • Hello everybody. I had unsubscribed from Spotify Premium after taking advantage of a trial period. I know it is not possible to enjoy it again. That said, I'm ready to pay for the service but I can't...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Can't play single artist

I can't play a selected artist. If I pull up an artist and select say an album. I can't play it without downloading it. I really want to select what I'm going to add to my play list rather than add the entire play list. As an example, try searching f...

  • Music Fan
  • I can't play a selected artist. If I pull up an artist and select say an album. I can't play it without downloading it. I really want to select what I'm going to add to my play list rather than add t...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Liked Numbers"have gone

I don't have any Liked Numbers anymore. At a given moment I had 180+ Liked Numbers; then it dropped to about half; then it dropped to 0.Any ideas ?

  • Newbie
  • I don't have any Liked Numbers anymore. At a given moment I had 180+ Liked Numbers; then it dropped to about half; then it dropped to 0. Any ideas ?
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

Background color when showing album art

Is there a way to turn off tbe dynamic background color when playing tracks from iPhone? It’s quite annoying with bright colors when driving. I would like if the background was static black and only showing album art in it’s respective colors.

  • Casual Listener
  • Is there a way to turn off tbe dynamic background color when playing tracks from iPhone? It’s quite annoying with bright colors when driving. I would like if the background was static black and only ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

POLL: Who will leave this app for another to get away from the unusable new format?

To vote either post L/Leave or S/Stay this way both users and staff can easily see without reading through post the way people feel.

  • Regular
  • To vote either post L/Leave or S/Stay this way both users and staff can easily see without reading through post the way people feel.
  • fiefbergen
  • Newbie
  • 974 Views
  • 29 replies
  • 15 likes
  • 974 Views
  • 29 replies
  • 15 likes