Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1290 Views
  • 0 replies
  • 2 likes
  • 1290 Views
  • 0 replies
  • 2 likes

Acabei de assinar o plano premium, mas ainda aparece que é o plano free.

Assinei o plano premium e no app aparece plano free. Nao consigo resolver no app ou no site do spotify e nao tem um telefone para ligar no Brasil ou chat que resolva.

  • Visitor
  • Assinei o plano premium e no app aparece plano free. Nao consigo resolver no app ou no site do spotify e nao tem um telefone para ligar no Brasil ou chat que resolva.
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

JRE not updating in Georgia

I've tried it all, got premium, tried clearing my cache, tried both desktop and mobile apps, but for some strange reason my JRE and Lex Friedman podcasts are not updating since Jan 5 2023.Strangely i still can listen to other episodes, before Jan 5 (...

  • Casual Listener
  • I've tried it all, got premium, tried clearing my cache, tried both desktop and mobile apps, but for some strange reason my JRE and Lex Friedman podcasts are not updating since Jan 5 2023. Strangely...
  • Jayricz
  • Casual Listener
  • 358 Views
  • 3 replies
  • 4 likes
  • 358 Views
  • 3 replies
  • 4 likes

Mail deleted but spotify account linked with it remains..

I did create more than 3 or more mails repeatedly deleting and recreating a new one..well, I also linked my spotify account each and everytime I re-created mails also I followed people on it. Now I deleted all of those accounts and using one account ...

  • Visitor
  • I did create more than 3 or more mails repeatedly deleting and recreating a new one..well, I also linked my spotify account each and everytime I re-created mails also I followed people on it. Now I d...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Help buying audiobook

I can't buy audiobooks. I select the title, get an email link, click to purchase and I end up back at the beginning.

  • Newbie
  • I can't buy audiobooks.  I select the title, get an email link, click to purchase and I end up back at the beginning.
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

play Spotify on 2 devices in the same house

Hi everyone, I was a Sonos system working perfectly with Spotify and also an amplifier working good with SpotifyBut i would like to know if there is a way to play simultaneously on boths systems from the same account??Thanks for your reply

  • Visitor
  • Hi everyone, I was a Sonos system working perfectly with Spotify and also an amplifier working good with Spotify But i would like to know if there is a way to play simultaneously on boths systems fr...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

I can't select playlists within folders in Apple CarPlay

Over the last couple of weeks, I have stopped having the ability to go into Library folders and select specific playlists within those folders while using Apple CarPlay. Instead, when I tap a specific folder, CarPlay just plays all tracks from all pl...

  • Newbie
  • Over the last couple of weeks, I have stopped having the ability to go into Library folders and select specific playlists within those folders while using Apple CarPlay. Instead, when I tap a specifi...
  • 238 Views
  • 0 replies
  • 1 likes
  • 238 Views
  • 0 replies
  • 1 likes

enhance buton]

hey I dont have the enhance button on my samsung tab, i have tried reinstalling the app but still doesnt show upThe enhance button shows up on my iphone but not the tab

  • Newbie
  • hey  I dont have the enhance button on my samsung tab, i have tried reinstalling the app but still doesnt show up The enhance button shows up on my iphone but not the tab 
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

New App Design Isn't Good

The new iOS app design is terrible. Having the artist and song at the top makes it harder to view those at a glance and similarly without the playlist at the top to easily know where you are listening or how to get back to it, it is very troubling. P...

  • Visitor
  • The new iOS app design is terrible. Having the artist and song at the top makes it harder to view those at a glance and similarly without the playlist at the top to easily know where you are listenin...
  • MateusM
  • Spotify Star
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

Equalizer

Can any one of you musicians or professional listeners help me set the equalizer for an android phone. I am a rocker but loving a little more bass. I don't know how to set the correct db.. I am a serious music lover and have good ears for music but d...

  • Music Fan
  • Can any one of you musicians or professional listeners help me set the equalizer for an android phone. I am a rocker but loving a little more bass.  I don't know how to set the correct db..&nbsp...
  • L10nheart
  • Music Fan
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Eingehende Anrufe gehen unter, Musik stoppt nicht.

Wenn ich was auf Spotify anhöre und jemand möchte mich anrufen oder mir eine Nachricht schicken, so bekomme ich nichts davon mit, weil Spotify die Wiedergabe nicht stoppt. Was kann man da tun?

  • Visitor
  • Wenn ich was auf Spotify anhöre und jemand möchte mich anrufen oder mir eine Nachricht schicken, so bekomme ich nichts davon mit, weil Spotify die Wiedergabe nicht stoppt. Was kann man da tun?  ...
  • 1157 Views
  • 0 replies
  • 1 likes
  • 1157 Views
  • 0 replies
  • 1 likes

Playlist Folder Naming Problem

I have hundreds of playlists and have them tidily in folders.Just recently, I have been unable to name new folders,I have deleted the app and reinstalled it but the problem persists. Does anyone have any ideas or fixes?Has the method of naming change...

  • Casual Listener
  • I have hundreds of playlists and have them tidily in folders. Just recently, I have been unable to name new folders,I have deleted the app and reinstalled it but the problem persists. Does anyone ha...
  • kaworu_bloodpaw
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Importing songs from SoundCloud

I have ~3000 "liked songs" in SoundCloud. How do I import it into Spotify?

  • Visitor
  • I have ~3000 "liked songs" in SoundCloud. How do I import it into Spotify?
  • Guingood
  • Newbie
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

podcast won't download over wifi

I wanted to download a podcast episode so that I can later listen to it when I'm no longer connected to the internet. However, when I click on the download button of the episode, Spotify tells me: "Download using cellular. To download this episode, g...

  • Casual Listener
  • I wanted to download a podcast episode so that I can later listen to it when I'm no longer connected to the internet. However, when I click on the download button of the episode, Spotify tells me: "D...
  • dirk-janvw
  • Casual Listener
  • 2251 Views
  • 2 replies
  • 0 likes
  • 2251 Views
  • 2 replies
  • 0 likes

Add a « to discover » tag

It would be a nice feature to have a « to discover » tag on artists and songs. When you hear a song you like or a friend recommends a new artist, that tag would create a list of artists to discover or to listen to in the following days or weeks.

  • Newbie
  • It would be a nice feature to have a « to discover » tag on artists and songs.  When you hear a song you like or a friend recommends a new artist, that tag would create a list of artists to disc...
  • 135 Views
  • 0 replies
  • 2 likes
  • 135 Views
  • 0 replies
  • 2 likes

How to delete data storage (named as «other apps»)

Hi! i can not find out How to delete storage. The storage that is «other apps». I havet cleared out the other things, but I can not find put How to clear out «other apps», which takes up a lot of storage. What is this, and How can I clear it?

  • Visitor
  • Hi!  i can not find out How to delete storage. The storage that is «other apps». I havet cleared out the other things, but I can not find put How to clear out «other apps», which takes up a lot...
  • kaworu_bloodpaw
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Navigation bar not hiding in fullscreen.

Hi.So recently i started to have this problem, where the navigation bar and what ever the bar on top is called wont hide in fullscreen on my OnePlus 10T phone.I've messed around whit so many settings and still cant find whats causing it.I hope someon...

  • Newbie
  • Hi. So recently i started to have this problem, where the navigation bar and what ever the bar on top is called wont hide in fullscreen on my OnePlus 10T phone. I've messed around whit so many sett...
  • 316 Views
  • 0 replies
  • 2 likes
  • 316 Views
  • 0 replies
  • 2 likes

Timer feature has disappeared

Using Android version for my phone and sine about a week or so the timer feature has dissappear from the now playing 3 dot option in the top right. I've logged out and in and cleared my cache and the feature has gone. Has it been removed? Thanks

  • Newbie
  • Using Android version for my phone and sine about a week or so the timer feature has dissappear from the now playing 3 dot option in the top right. I've logged out and in and cleared my cache and the...
  • AmaniHiphop
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Playlist suddenly not showing on my 'Discovered On' or my S4A stats since yesterday

For some reason a very active list that I'm in has stopped appearing on my Discovered On, and stats aren't showing either since the last update. Anyone know about this?

  • Casual Listener
  • For some reason a very active list that I'm in has stopped appearing on my Discovered On, and stats aren't showing either since the last update. Anyone know about this?
  • Maracas
  • Regular
  • 843 Views
  • 8 replies
  • 5 likes
  • App & Features
  • 843 Views
  • 8 replies
  • 5 likes

the heart or the + for the like button

so @Dian posted that the heart button was getting replaced with a + signi want you to vote if you want the heart or the plusvote on the spotify or the pollunit linkvote here note:im not a spotify employee

  • Roadie
  • so @Dian  posted that the heart button was getting replaced with a + sign i want you to vote if you want the heart or the plus vote on the spotify or the pollunit link vote here   ...
  • 601 Views
  • 0 replies
  • 1 likes
  • App & Features
  • 601 Views
  • 0 replies
  • 1 likes

Ayuda porfa

En app del móvil, entro a perfil de un usuario en específico y no me sale opción de seguir solo los tres puntos, mientras que en la versión de PC si saben a qué se debe ? Uno puede quitar la opción para que lo sigan ?

  • Visitor
  •  En app del móvil,  entro a perfil de un usuario en específico y no me sale opción de seguir solo los tres puntos, mientras que en la versión de PC  si saben a qué se debe ? Uno puede ...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes