Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1035 Views
  • 0 replies
  • 2 likes
  • 1035 Views
  • 0 replies
  • 2 likes

adverts on car spotify

Hi everyone, just paid for Spotify but still get adverts on car radio, can anyone tell me how to get rid of these adverts please? Keith

  • Casual Listener
  • Hi everyone, just paid for Spotify but still get adverts on  car radio, can anyone tell me how to get rid of these adverts please?   Keith
  • Bittencourt
  • Spotify Star
  • 406 Views
  • 8 replies
  • 0 likes
  • 406 Views
  • 8 replies
  • 0 likes

Playlists gone

I got a new phone and all my playlist are gone in the app. I tried to recover them but I cant see them on the recover site either. Tried different logins but still gone. Help?!

  • Visitor
  • I got a new phone and all my playlist are gone in the app. I tried to recover them but I cant see them on the recover site either. Tried different logins but still gone. Help?!
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Local files artwork NOT appear on my mobile

I downloaded local files from computer (Macbook) to my phone (iPhone), but the artwork doesn't show up on my phone. I’m very annoying and spent days trying to find out this but still I can’t. Does anyone know a solution to fix this issue?

  • Casual Listener
  • I downloaded local files from computer (Macbook) to my phone (iPhone), but the artwork doesn't show up on my phone.   I’m very annoying and spent days trying to find out this but still I ...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

iOS local file not showing android shows up just fine

i have an mp3 file on my iOS devices (iPad and iPhone both at the newest update)but Spotify doesnt add them to the local file list even though i have local files on and everything, however my android has the same file uploaded onto my Spotify and can...

  • Newbie
  • i have an mp3 file on my iOS devices (iPad and iPhone both at the newest update)but Spotify doesnt add them to the local file list even though i have local files on and everything, however my android...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Lyrics option gone on windows 11 web player

why is my lyrics option is gone on my windows 11 web player? It was there till yesterday.

  • Visitor
  • why is my lyrics option is gone on my windows 11 web player? It was there till yesterday.
  • MateusM
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

why can I not download music on 2 iPhones? I have a premium account.

why can I not download music on 2 iPhones? I have a premium account. My second iPhone Spotify app is telling me to disable / delete the music from one of my other devices. why?

  • Visitor
  • why can I not download music on 2 iPhones? I have a premium account. My second iPhone  Spotify app is telling me to disable / delete the music from one of my other devices. why?  
  • abhi3107
  • Casual Listener
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Spotify payments

Hello, I decided to subscribe to premium a couple of months ago everything was going "well" until my payments were not processed but still it was charged from the card and I don't know why. After several payments have not been "processed" but they ha...

  • Visitor
  • Hello, I decided to subscribe to premium a couple of months ago everything was going "well" until my payments were not processed but still it was charged from the card and I don't know why. After sev...
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Trying to fix one problem introduced new problem

Spotify version: 8.8.0.347 Android version: 11 So I have steam coming out of the top of my head right now. The honeymoon with Spotify lasted a long time....about 5 months with no issues until now. For about 2 days now when I try to load my liked song...

  • Casual Listener
  • Spotify version: 8.8.0.347   Android version: 11   So I have steam coming out of the top of my head right now. The honeymoon with Spotify lasted a long time....about 5 months with no is...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Listen spotify in the car and at home at the same time.

At home, with 3 google homes, is it possible to listen to 2 different songs in 2 different rooms? Currently if I start spotify in the living room it stops playing in the bedroom.

  • Visitor
  • At home, with 3 google homes, is it possible to listen to 2 different songs in 2 different rooms? Currently if I start spotify in the living room it stops playing in the bedroom.
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Poor audio and friend activity not working on laptop. Changes in settings don't seem to be applying

For a while now the spotify app on my windows laptop has producing very poor audio and even though I have turned on share my activity, friend activity is not updating at all. I know some of my friends have this turned on as well, so I don't know why ...

  • Newbie
  • For a while now the spotify app on my windows laptop has producing very poor audio and even though I have turned on share my activity, friend activity is not updating at all. I know some of my friend...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Empower a deeper connection with your music

Your fans will be able to share your lyrics and express their emotions on Spotify. Take control of your lyricsAdd, edit and sync your lyrics. You’ll have full control over your lyrics and once verified they will be displayed as your official lyrics.h...

1.png
  • Roadie
  • Your fans will be able to share your lyrics and express their emotions on Spotify.   Take control of your lyrics Add, edit and sync your lyrics. You’ll have full control over your lyrics an...
  • Fitsumwgetahun
  • Casual Listener
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

ローカルファイル

間違ってローカルファイルの曲の名前を全て小文字にしてしまってそれを大文字に直したいのですが変更しても反映されません。なぜでしょうか。

  • Newbie
  • 間違ってローカルファイルの曲の名前を全て小文字にしてしまってそれを大文字に直したいのですが変更しても反映されません。なぜでしょうか。
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Thoughts About 2022 Spotify Wrapped

Hey Everyone, Happy New Year to you all! I'm doing some research on listening to Spotify and I'm highly interested in "Spotify Wrapped" (2022) and how listeners interact with it. So, what's your experience with it? Any thoughts/ Something you noticed...

  • Regular
  • Hey Everyone,   Happy New Year to you all!  I'm doing some research on listening to Spotify and I'm highly interested in "Spotify Wrapped" (2022) and how listeners interact with it.&nbsp...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

How to delete a specific song from recently played?

I have been trying to delete specific songs from recently played, but I can't find an option to do so. I tried Mac and iOS and I can't seem to find an option. It seems that this option existed in older versions

  • Visitor
  • I have been trying to delete specific songs from recently played, but I can't find an option to do so. I tried Mac and iOS and I can't seem to find an option. It seems that this option existed in old...
  • whatsername
  • Regular
  • 276 Views
  • 1 replies
  • 1 likes
  • 276 Views
  • 1 replies
  • 1 likes

How to play self created mp3 over AVR Denon

Experts- what would be a work around to play self created mp3 files (integrated in Spotify Playlist) over AVR Denon? On mobile device it´s possible to play. But over Spotify to Denon it´s not possible. App jumps to the next official title. Thank you

  • Newbie
  • Experts- what would be a work around to play self created mp3 files (integrated in Spotify Playlist) over AVR Denon? On mobile device it´s possible to play. But over Spotify to Denon it´s not possibl...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Thoughts about Enhance

First of all I want to say that I absolutely love this feature, and it may sound silly, but this is the biggest thing in music players for me since I installed Winamp the first time I've been using it almost non-stop to explore music in a very organi...

  • Casual Listener
  • First of all I want to say that I absolutely love this feature, and it may sound silly, but this is the biggest thing in music players for me since I installed Winamp the first time 😂   I've ...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Make the Dislike button consistent

Searching Dislike in the Ideas section comes up with 539 results.In 2019 this got enough votes to be marked as a 'Good Idea'. (https://community.spotify.com/t5/Live-Ideas/All-Platforms-quot-Don-t-Like-Button-quot-should-be-added-to-all/idi-p/4850114)...

  • Newbie
  • Searching Dislike in the Ideas section comes up with 539 results. In 2019 this got enough votes to be marked as a 'Good Idea'. (https://community.spotify.com/t5/Live-Ideas/All-Platforms-quot-Don-t-L...
  • 2xm_1-yqwi2pj
  • Newbie
  • 345 Views
  • 2 replies
  • 8 likes
  • 345 Views
  • 2 replies
  • 8 likes

app features

I do not have Canvas feature 

  • Visitor
  • I do not have Canvas feature 😓
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Default album cover/background to lyrics page

Hello, I was wondering if there was anyway to change the default album cover/video to the lyrics page. Sometimes the cover isn’t the best to be viewed at work and defaulting to the lyrics page would be better.

  • Newbie
  • Hello, I was wondering if there was anyway to change the default album cover/video to the lyrics page. Sometimes the cover isn’t the best to be viewed at work and defaulting to the lyrics page would ...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Please disable autoplay when using Spotify connect

I want to fall asleep to a single album or playlist playing on my Google home speaker. Please get rid of the stupid autoplay.

  • Newbie
  • I want to fall asleep to a single album or playlist playing on my Google home speaker. Please get rid of the stupid autoplay. 
  • blakpawn
  • Casual Listener
  • 778 Views
  • 5 replies
  • 5 likes
  • App & Features
  • 778 Views
  • 5 replies
  • 5 likes