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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2577 Views
  • 0 replies
  • 3 likes
  • 2577 Views
  • 0 replies
  • 3 likes

Spotify premium

Como saber o endereço cadastrado? Não consigo encontrar a opção no “editar perfil” e nem em outros lugares da plataforma para compartilhar com a conta da minha mulher, me ajudem.

  • Visitor
  • Como saber o endereço cadastrado? Não consigo encontrar a opção no “editar perfil” e nem em outros lugares da plataforma para compartilhar com a conta da minha mulher, me ajudem.
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

I can't turn off crossfade for a specific playlist

Hi everyone,Spotify apps (both on Android and also on iOS) play a specific playlist with a very long crossfade, eventhough I have all options (crossfade and gapless) turned off. I'vr reinstalled app, even cleared all the cache and cleared iCloud back...

  • Casual Listener
  • Hi everyone, Spotify apps (both on Android and also on iOS) play a specific playlist with a very long crossfade, eventhough I have all options (crossfade and gapless) turned off. I'vr reinstalled ap...
  • Bittencourt
  • Spotify Star
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

Account switching

My stepdaughter already has her own Spotify account under her mom’s account. She now lives with us and I’d like to put her under my family premium plan. How do I do this and allow her to keep her playlists?

  • Visitor
  • My stepdaughter already has her own Spotify account under her mom’s account. She now lives with us and I’d like to put her under my family premium plan. How do I do this and allow her to keep her pla...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Buenos dias llevo semanas intentando

Hola llevo semanas intentando descargar música a mi ordenador, me inscribí a spotify y toda la música se guarda en la biblioteca del mismo programa de spotify y la quiero usar para hacer videos y no me deja me pueden ayudar

  • Visitor
  • Hola llevo semanas intentando descargar música a mi ordenador, me inscribí a spotify y toda la música se guarda en la biblioteca del mismo programa de spotify y la quiero usar para hacer videos y no ...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Android Automotive - Profile not synchronized

Hi there! The Profile is synchronized well between Windows Desktop and Android Mobile, but unfortunately not with Android Automotive. Same Account is used for all Devices, reinstalling the App on Automotive has no effect. Latest Version from Store in...

  • Visitor
  • Hi there! The Profile is synchronized well between Windows Desktop and Android Mobile, but unfortunately not with Android Automotive. Same Account is used for all Devices, reinstalling the App o...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Wrong Mixtape is playing

I choose the Mixtape with Limp Bizkit and Spotify Windows App play the Mixtape with Armin van Buren.

Donpaschi_0-1674140943416.png Donpaschi_1-1674141095628.png
  • Casual Listener
  • I choose the Mixtape with Limp Bizkit and Spotify Windows App play the Mixtape with Armin van Buren.                        ...
  • 178 Views
  • 0 replies
  • 0 likes
  • Windows
    windows10
  • 178 Views
  • 0 replies
  • 0 likes

Music stops after restart and play not more my list

Hello all A few months ago after an update, a problem started. If I close Spotify and turn it back on, it will continue to play the last song I listened to, but then it will stop as if it was the last. Actually, my playlist should continue playing as...

  • Casual Listener
  • Hello all 🙂   A few months ago after an update, a problem started. If I close Spotify and turn it back on, it will continue to play the last song I listened to, but then it will stop as if it...
  • kaworu_bloodpaw
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Cayman island

I have a premium account in USAcan I access my Spotify premium account when in Grand Cayman Islands thanks

  • Newbie
  • I have a premium account in USA can I access my Spotify premium account when in Grand Cayman Islands thanks
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

Playlist edit

Why is it that I can edit the order of some playlists but not all of them?

  • Newbie
  • Why is it that I can edit the order of some playlists but not all of them? 
  • Bittencourt
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Spotify premium

Hej jag har en fråga när det gäller Spotify premium om man kan fixa det via en iPhone som abonnemang på Telenor står på en förvaltare när det e jag som använder mobiler finns detta svar om frågan till er har ni detta kvar och vad befinner jag hur det...

  • Newbie
  • Hej jag har en fråga när det gäller Spotify premium om man kan fixa det via en iPhone som abonnemang på Telenor står på en förvaltare när det e jag som använder mobiler finns detta svar om frågan til...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Connecting to random BMWs

Hi, I recently was travelling and connected my iPhone's Spotify to the rental BMW's Bluetooth. Now that I am home, whenever I'm driving my BMW and a different BMW is nearby, my Spotify will automatically connect with the other car. My music will stop...

  • Visitor
  • Hi,  I recently was travelling and connected my iPhone's Spotify to the rental BMW's Bluetooth. Now that I am home, whenever I'm driving my BMW and a different BMW is nearby, my Spotify will au...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Why does Spotify auto launch on Amazon Echo

Can anyone explain why Spotify keeps launching by itself on my Alexa Show ? I cannot see a pattern but multiple times a day, the Echo device springs into lift and launches Spotify. Sometimes it plays a Playlist, sometimes a podcast. I do not have any...

  • Newbie
  • Can anyone explain why Spotify keeps launching by itself on my Alexa Show ?   I cannot see a pattern but multiple times a day, the Echo device springs into lift and launches Spotify.   ...
  • 240 Views
  • 0 replies
  • 0 likes
  • Amazon Echo
  • 240 Views
  • 0 replies
  • 0 likes

Windows Client cannot handle high quality Audio Soundcards

Hello Spotify Community, The Spotify Client for Windows 10 only plays when i downgrade the quality of my Audiosource. Web Client with Chrome works without downgrading right now that is my workaround.

  • Casual Listener
  • Hello Spotify Community,   The Spotify Client for Windows 10 only plays when i downgrade the quality of my Audiosource. Web Client with Chrome works without downgrading right now that is my wo...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

adverts on car spotify

Hi everyone, just paid for Spotify but still get adverts on car radio, can anyone tell me how to get rid of these adverts please? Keith

  • Casual Listener
  • Hi everyone, just paid for Spotify but still get adverts on  car radio, can anyone tell me how to get rid of these adverts please?   Keith
  • Bittencourt
  • Spotify Star
  • 558 Views
  • 8 replies
  • 0 likes
  • 558 Views
  • 8 replies
  • 0 likes

Playlists gone

I got a new phone and all my playlist are gone in the app. I tried to recover them but I cant see them on the recover site either. Tried different logins but still gone. Help?!

  • Visitor
  • I got a new phone and all my playlist are gone in the app. I tried to recover them but I cant see them on the recover site either. Tried different logins but still gone. Help?!
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Local files artwork NOT appear on my mobile

I downloaded local files from computer (Macbook) to my phone (iPhone), but the artwork doesn't show up on my phone. I’m very annoying and spent days trying to find out this but still I can’t. Does anyone know a solution to fix this issue?

  • Casual Listener
  • I downloaded local files from computer (Macbook) to my phone (iPhone), but the artwork doesn't show up on my phone.   I’m very annoying and spent days trying to find out this but still I ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

iOS local file not showing android shows up just fine

i have an mp3 file on my iOS devices (iPad and iPhone both at the newest update)but Spotify doesnt add them to the local file list even though i have local files on and everything, however my android has the same file uploaded onto my Spotify and can...

  • Newbie
  • i have an mp3 file on my iOS devices (iPad and iPhone both at the newest update)but Spotify doesnt add them to the local file list even though i have local files on and everything, however my android...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Lyrics option gone on windows 11 web player

why is my lyrics option is gone on my windows 11 web player? It was there till yesterday.

  • Visitor
  • why is my lyrics option is gone on my windows 11 web player? It was there till yesterday.
  • MateusM
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

why can I not download music on 2 iPhones? I have a premium account.

why can I not download music on 2 iPhones? I have a premium account. My second iPhone Spotify app is telling me to disable / delete the music from one of my other devices. why?

  • Visitor
  • why can I not download music on 2 iPhones? I have a premium account. My second iPhone  Spotify app is telling me to disable / delete the music from one of my other devices. why?  
  • abhi3107
  • Casual Listener
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Spotify payments

Hello, I decided to subscribe to premium a couple of months ago everything was going "well" until my payments were not processed but still it was charged from the card and I don't know why. After several payments have not been "processed" but they ha...

  • Visitor
  • Hello, I decided to subscribe to premium a couple of months ago everything was going "well" until my payments were not processed but still it was charged from the card and I don't know why. After sev...
  • Bittencourt
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes