Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3814 Views

0 replies

4 likes

  • 3814 Views
  • 0 replies
  • 4 likes

currency unit

Why are payments made in euro currency in Azerbaijan? The currency in my country is AZN and it is very expensive when taking payments in euros. In Turkey, it is bought at a very affordable price with TL. You are losing a lot of customers because the ...

Visitor

Why are payments made in euro currency in Azerbaijan? The currency in my country is AZN and it is very expensive when taking payments in euros. In Turkey, it is bought at a very affordable price with...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Instafest app

I removed my Instafest application in my account.Is it possible to get it back? And how?

Visitor

I removed my Instafest application in my account. Is it possible to get it back? And how?

636 Views

0 replies

0 likes

  • 636 Views
  • 0 replies
  • 0 likes

Multiple users

Is it possible to listen to the same Spotify account on multiple devices? I'm at work using my account for my shop music but want to listen to my music on my phone at the same time?

Newbie

Is it possible to listen to the same Spotify account on multiple devices? I'm at work using my account for my shop music but want to listen to my music on my phone at the same time?

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

No more ads on podcasts for premium users

And I'm not even talking about the ones read by the hosts, those I can understand and all. I'm talking about those annoying inserts done by spotify itself. They say they can do nothing because it is something that works for users and creators. It doe...

Newbie

And I'm not even talking about the ones read by the hosts, those I can understand and all. I'm talking about those annoying inserts done by spotify itself. They say they can do nothing because it is ...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Map image

Add image for your own created 'map' (not your own playlist). For example i created maps for Artists that i like with my favorite albums of them. i would like to add a picture of the artist to the 'map', but this is not possible

Visitor

Add image for your own created 'map' (not your own playlist). For example i created maps for Artists that i like with my favorite albums of them. i would like to add a picture of the artist to the 'm...

547 Views

0 replies

3 likes

  • 547 Views
  • 0 replies
  • 3 likes

Bug on Spotify Wrapped Playlist

Hello, When friends share their Spotify wrapped, it sends me to my own playlist. On desktop, the playlist doesn’t show up at all (even though made public). please help

Visitor

Hello,   When friends share their Spotify wrapped, it sends me to my own playlist. On desktop, the playlist doesn’t show up at all (even though made public).  please help 😧

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Tempo para tocar a música

Gostaria de configurar tempo para que as musicas das minhas playlist tocassem apenas 60 segundos cada, se tem como fazer isso e como fazer? Desde já agradeço pela atenção.Atenciosamente, José Antônio.

Visitor

Gostaria de configurar tempo para que as musicas das minhas playlist tocassem apenas 60 segundos cada, se tem como fazer isso e como fazer? Desde já agradeço pela atenção. Atenciosamente, José Antôn...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

My Account

My Spotify account is currently included in my Vodafone Data pack, I am thinking of changing my Vodafone package to one that does not include Spotify.I intend taking out Spotify directly with Spotify.My question is, will my account, playlists etc be ...

Casual Listener

My Spotify account is currently included in my Vodafone Data pack, I am thinking of changing my Vodafone package to one that does not include Spotify. I intend taking out Spotify directly with Spoti...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Lack of "Not Interested" Options

If you all are able to forcibly recommend various things, I want the option to either close all your recommendations, or say I'm not interested. Tired of seeing things that are flat out against my interests or likes.

Visitor

If you all are able to forcibly recommend various things, I want the option to either close all your recommendations, or say I'm not interested.  Tired of seeing things that are flat out against...

257 Views

0 replies

1 likes

  • 257 Views
  • 0 replies
  • 1 likes

Can I pay for a Duo Account, but not be one of the Duo Members?

I would like to gift a Duo account to my parents. If I pay for it from my account can they both be invited or do I count as one of the users?

Newbie

I would like to gift a Duo account to my parents. If I pay for it from my account can they both be invited or do I count as one of the users?

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

Will my app change back if I get premium?

I must of had a free version for a few days and then my app changed, but not my laptop. Will my app change back if I upgrade to premium?

Newbie

I must of had a free version for a few days and then my app changed, but not my laptop. Will my app change back if I upgrade to premium?

178 Views

0 replies

0 likes

  • 178 Views
  • 0 replies
  • 0 likes

2022 summary.

HiI didnt recieve the full details.Id like yo know how long i spend here.

Visitor

Hi I didnt recieve the full details. Id like yo know how long i spend here.

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Question about charts.spotify.com

I wasn't sure where to post this question. But, I'm a music blogger, and I occasionally use charts.spotify.com to see trending music. My question is, is spotify planning to allow us to view historical data? In other words, will I be able to see what ...

Roadie

I wasn't sure where to post this question. But, I'm a music blogger, and I occasionally use charts.spotify.com to see trending music. My question is, is spotify planning to allow us to view historica...

264 Views

0 replies

0 likes

charts
Hits
site
  • 264 Views
  • 0 replies
  • 0 likes

Random play is not working correctly

Hello have recently been having issues with playing my lay list in random mode. The songs played are almost identical each time I start playing songs. Also whenever my random songs start from a particular track the same track starts each time I use t...

Newbie

Hello  have recently been having issues with playing my lay list in random mode. The songs played are almost identical each time  I start playing songs. Also whenever  my random songs...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Sonos devices not found

HelloI have sonos Play 5. I have installed/deinstalled/reinstalled Sonos devices, sonos S1 app, spotify app but when I see the devices in the spotify app I only see my google cast device and web player.How can Is see my sonos there?thksValery

Newbie

Hello I have sonos Play 5.  I have installed/deinstalled/reinstalled Sonos devices, sonos S1 app, spotify app but when I see the devices in the spotify app I only see my google cast device and ...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Android tv sony bravia kd55xg8596

I have problem only with Spotify. App kick me out. I have done actualisation of app and everything what i must do from tv side and it doesn't work. Please help or i must resign subscription.

Newbie

I have problem only with Spotify. App kick me out. I have done actualisation of app and everything what i must do from tv side and it doesn't work. Please help or i must resign subscription.

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Pay

Hello, I am a student but I couldn’t show. Something missing or wrong. How I can do

Visitor

Hello, I am a student but I couldn’t show. Something missing or wrong. How I can do

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Logged on to 2 different devices with same account

Can you sign in in 2 different devices (mobile and tablet) with the same account ? And listen online on one and offline on the other at the same time?

Visitor

Can you sign in in 2 different devices (mobile and tablet) with the same account ? And listen online on one and offline on the other at the same time?

549 Views

0 replies

0 likes

  • 549 Views
  • 0 replies
  • 0 likes

collab playlist not showing

hey i collab w/ my friend on a playlist and for some reason it isnt showing on my public playlists. if someone privates a collab playlist does it not show up on the public playlists tab for the other person ?

Visitor

hey i collab w/ my friend on a playlist and for some reason it isnt showing on my public playlists. if someone privates a collab playlist does it not show up on the public playlists tab for the other...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Spotify new update/features (Android)

After the new update of Spotify I'm facing a lot of problems to listen to music. There is no queue option, repeat option, shuffle option , can't backward a song. Music is played from different playlist that I'm not even subscribed to and the Auto pla...

Visitor

After the new update of Spotify I'm facing a lot of problems to listen to music. There is no queue option, repeat option, shuffle option , can't backward a song. Music is played from different playli...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes