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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 3153 Views
  • 0 replies
  • 4 likes
  • 3153 Views
  • 0 replies
  • 4 likes

New "Friends" Button Disappeared in Mobile App...

A couple of weeks ago, I updated my Spotify mobile app (iOS) and found a new tab at the bottom next to my Library called “Friends.” It had 5 songs that were trending in my group of friends I follow on Spotify. I loved that new feature. It was differe...

  • Casual Listener
  • A couple of weeks ago, I updated my Spotify mobile app (iOS) and found a new tab at the bottom next to my Library called “Friends.” It had 5 songs that were trending in my group of friends I follow o...
  • Archator
  • Newbie
  • 429 Views
  • 1 replies
  • 1 likes
  • 429 Views
  • 1 replies
  • 1 likes

Plsy music withought pausing when i start a video

How can i play music withought it pausing when i watch a vid on Facebook or instagram

  • Visitor
  • How can i play music withought it pausing when i watch a vid on Facebook or instagram
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Ridiculous Spotify Wrapped

My spotify wrapped came out, i was interested to see what songs i had listened to over my 72 thousand hours of listening but was confused to see my 'favorite song' was one had only listened to 70 times? I was baffled... it wasn't even a song I know b...

  • Visitor
  • My spotify wrapped came out, i was interested to see what songs i had listened to over my 72 thousand hours of listening but was confused to see my 'favorite song' was one had only listened to 70 tim...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Half of Local Files Greyed Out, not playing on Mobile

I am trying to get 3 of my cd's onto my iPhone 11 and iPad Pro, via Spotify. These cd's have songs that are not on Spotify, as one is over 20 years old, and the other two are foreign movie soundtracks. On my computer, every song, from all 3 cd's, are...

  • Regular
  • I am trying to get 3 of my cd's onto my iPhone 11 and iPad Pro, via Spotify.  These cd's have songs that are not on Spotify, as one is over 20 years old, and the other two are foreign movie...
  • Violet59
  • Regular
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

On A Paid Subscription Plan - Spotify Is Now *Advertising* To Me

On a paid subscription plan, Spotify has started advertising to me. This breaks the subscription agreement in which I'm paying to not have ads. Two example screenshots attached. A separate, 3rd audio ad this morning was broadcast about Spotify books....

  • Regular
  • On a paid subscription plan, Spotify has started advertising to me. This breaks the subscription agreement in which I'm paying to not have ads. Two example screenshots attached. A separate, 3rd audio...
  • user-removed
  • Not applicable
  • 490 Views
  • 4 replies
  • 3 likes
  • ads interrupt playlists
    Ads-premium accounts
    paid
  • 490 Views
  • 4 replies
  • 3 likes

Library Organization

Spoiler (Highlight to read)Spoiler (Highlight to read)Hi -Better Organization in your library, example .. Example, for every Artist you have in your library, if you have more then one album by the artist you there should be photos of them (without ha...

  • Newbie
  • Hi  - Better Organization in your library, example .. Example, for every Artist you have in your library, if you have more then one album by the artist you there should be photos of them (witho...
  • 334 Views
  • 0 replies
  • 0 likes
  • organization
  • 334 Views
  • 0 replies
  • 0 likes

currency unit

Why are payments made in euro currency in Azerbaijan? The currency in my country is AZN and it is very expensive when taking payments in euros. In Turkey, it is bought at a very affordable price with TL. You are losing a lot of customers because the ...

  • Visitor
  • Why are payments made in euro currency in Azerbaijan? The currency in my country is AZN and it is very expensive when taking payments in euros. In Turkey, it is bought at a very affordable price with...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Instafest app

I removed my Instafest application in my account.Is it possible to get it back? And how?

  • Visitor
  • I removed my Instafest application in my account. Is it possible to get it back? And how?
  • 585 Views
  • 0 replies
  • 0 likes
  • 585 Views
  • 0 replies
  • 0 likes

Multiple users

Is it possible to listen to the same Spotify account on multiple devices? I'm at work using my account for my shop music but want to listen to my music on my phone at the same time?

  • Newbie
  • Is it possible to listen to the same Spotify account on multiple devices? I'm at work using my account for my shop music but want to listen to my music on my phone at the same time?
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

No more ads on podcasts for premium users

And I'm not even talking about the ones read by the hosts, those I can understand and all. I'm talking about those annoying inserts done by spotify itself. They say they can do nothing because it is something that works for users and creators. It doe...

  • Newbie
  • And I'm not even talking about the ones read by the hosts, those I can understand and all. I'm talking about those annoying inserts done by spotify itself. They say they can do nothing because it is ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Map image

Add image for your own created 'map' (not your own playlist). For example i created maps for Artists that i like with my favorite albums of them. i would like to add a picture of the artist to the 'map', but this is not possible

  • Visitor
  • Add image for your own created 'map' (not your own playlist). For example i created maps for Artists that i like with my favorite albums of them. i would like to add a picture of the artist to the 'm...
  • 520 Views
  • 0 replies
  • 3 likes
  • 520 Views
  • 0 replies
  • 3 likes

Bug on Spotify Wrapped Playlist

Hello, When friends share their Spotify wrapped, it sends me to my own playlist. On desktop, the playlist doesn’t show up at all (even though made public). please help

  • Visitor
  • Hello,   When friends share their Spotify wrapped, it sends me to my own playlist. On desktop, the playlist doesn’t show up at all (even though made public).  please help 😧
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Tempo para tocar a música

Gostaria de configurar tempo para que as musicas das minhas playlist tocassem apenas 60 segundos cada, se tem como fazer isso e como fazer? Desde já agradeço pela atenção.Atenciosamente, José Antônio.

  • Visitor
  • Gostaria de configurar tempo para que as musicas das minhas playlist tocassem apenas 60 segundos cada, se tem como fazer isso e como fazer? Desde já agradeço pela atenção. Atenciosamente, José Antôn...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

My Account

My Spotify account is currently included in my Vodafone Data pack, I am thinking of changing my Vodafone package to one that does not include Spotify.I intend taking out Spotify directly with Spotify.My question is, will my account, playlists etc be ...

  • Casual Listener
  • My Spotify account is currently included in my Vodafone Data pack, I am thinking of changing my Vodafone package to one that does not include Spotify. I intend taking out Spotify directly with Spoti...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Lack of "Not Interested" Options

If you all are able to forcibly recommend various things, I want the option to either close all your recommendations, or say I'm not interested. Tired of seeing things that are flat out against my interests or likes.

  • Visitor
  • If you all are able to forcibly recommend various things, I want the option to either close all your recommendations, or say I'm not interested.  Tired of seeing things that are flat out against...
  • 222 Views
  • 0 replies
  • 1 likes
  • 222 Views
  • 0 replies
  • 1 likes

Can I pay for a Duo Account, but not be one of the Duo Members?

I would like to gift a Duo account to my parents. If I pay for it from my account can they both be invited or do I count as one of the users?

  • Newbie
  • I would like to gift a Duo account to my parents. If I pay for it from my account can they both be invited or do I count as one of the users?
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Will my app change back if I get premium?

I must of had a free version for a few days and then my app changed, but not my laptop. Will my app change back if I upgrade to premium?

  • Newbie
  • I must of had a free version for a few days and then my app changed, but not my laptop. Will my app change back if I upgrade to premium?
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

2022 summary.

HiI didnt recieve the full details.Id like yo know how long i spend here.

  • Visitor
  • Hi I didnt recieve the full details. Id like yo know how long i spend here.
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Question about charts.spotify.com

I wasn't sure where to post this question. But, I'm a music blogger, and I occasionally use charts.spotify.com to see trending music. My question is, is spotify planning to allow us to view historical data? In other words, will I be able to see what ...

  • Roadie
  • I wasn't sure where to post this question. But, I'm a music blogger, and I occasionally use charts.spotify.com to see trending music. My question is, is spotify planning to allow us to view historica...
  • 231 Views
  • 0 replies
  • 0 likes
  • charts
    Hits
    site
  • 231 Views
  • 0 replies
  • 0 likes

Random play is not working correctly

Hello have recently been having issues with playing my lay list in random mode. The songs played are almost identical each time I start playing songs. Also whenever my random songs start from a particular track the same track starts each time I use t...

  • Newbie
  • Hello  have recently been having issues with playing my lay list in random mode. The songs played are almost identical each time  I start playing songs. Also whenever  my random songs...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes