Help Wizard

Step 1

NEXT STEP

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 828 Views
  • 0 replies
  • 2 likes
  • 828 Views
  • 0 replies
  • 2 likes

Payment not updated

I paid my premium but it won't update on my phone. However it updated on my laptop. I have receipts and everything what is going onnnn

  • Newbie
  • I paid my premium but it won't update on my phone. However it updated on my laptop. I have receipts and everything what is going onnnn
  • JuleannaC
  • Visitor
  • 129 Views
  • 1 replies
  • 1 likes
  • 129 Views
  • 1 replies
  • 1 likes

Playlist not working

Everytime there’s a Spotify update, I will never update it. This episode with Spotifys horrible updates, we can’t even listen to music anymore!? Im bout to move to another platform I swear, Spotify screws up the people who use it

  • Casual Listener
  • Everytime there’s a Spotify update, I will never update it. This episode with Spotifys horrible updates, we can’t even listen to music anymore!?  Im bout to move to another platform I swear, Sp...
  • 126 Views
  • 0 replies
  • 2 likes
  • 126 Views
  • 0 replies
  • 2 likes

Je n’arrive pas à voir ma rétrospective 2022

Bonjour je n’arrive pas à voir ma propre rétrospective 2022 sous forme de storie alors que suis abonné sa fait un peu plus 1 ans j’espère que vous pourrez régler le problème merci

  • Visitor
  • Bonjour je n’arrive pas à voir ma propre rétrospective 2022 sous forme de storie  alors que suis abonné sa fait un peu plus 1 ans j’espère que vous pourrez régler le problème merci 
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Songs being added randomly to "next in queue" even when I continually clear it.

This is happening on both my phone and my desktop. Premium User. Let's say I want to listen to Discovery Weekly straight through (or even an album). I'll click on the first song (shuffle is off but this also happens if its on). One song will play, in...

  • Newbie
  • This is happening on both my phone and my desktop. Premium User.   Let's say I want to listen to Discovery Weekly straight through (or even an album). I'll click on the first song (shuffle is ...
  • Elykk89
  • Visitor
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Spotify Bug IPhone

When my wife is playing music from Spotify on our home pod minis I can usually swipe down in the upper right hand corner on my iPhone to see who we are listing too. When I try to click on the song that’s playing, the Spotify app opens up. It should o...

  • Visitor
  • When my wife is playing music from Spotify on our home pod minis I can usually swipe down in the upper right hand corner on my iPhone to see who we are listing too. When I try to click on the song th...
  • 152 Views
  • 0 replies
  • 1 likes
  • 152 Views
  • 0 replies
  • 1 likes

You could not engineer a worse system...

if you spent 10 years tracking and identifying the dumbest person on Earth just to have them solely develop your app and website. Congratulations. Not even 60 minutes in and I already deeply regret the purchase. So easy and worked to pay for that pre...

  • Newbie
  • if you spent 10 years tracking and identifying the dumbest person on Earth just to have them solely develop your app and website.  Congratulations.  Not even 60 minutes in and I alrea...
  • user-removed
  • Not applicable
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Cant play local files

I can't play my local files on mobile anymore. They work fine on my desktop pc but stopped working on my phone. Spotify is still showing the playlist with those songs but when I want to play them I get a notification that this song is not availble on...

  • Visitor
  • I can't play my local files on mobile anymore. They work fine on my desktop pc but stopped working on my phone. Spotify is still showing the playlist with those songs but when I want to play them I g...
  • Violet59
  • Regular
  • 279 Views
  • 2 replies
  • 6 likes
  • 279 Views
  • 2 replies
  • 6 likes

CONTROLS GREYED OUT EVEN THOUGH CURRENT DEVICE SELECTED

Controls on the windows spotify app are greyed out - similar to what you'd get if it was being used on another device - but this computer is the selected device. I can open a web browser and play from there on this same computer just fine - can't see...

  • Regular
  • Controls on the windows spotify app are greyed out - similar to what you'd get if it was being used on another device - but this computer is the selected device.   I can open a  web brows...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Re-enable use of VPNs with spotify

I've used spotify for years now alongside with a VPN on my Desktop and phone. and as of the most recent spotify updates does it now refuse to work. I've seen posts by spotify staff saying they don't officially support vpn's When it's very clear they'...

  • Casual Listener
  • I've used spotify for years now alongside with a VPN on my Desktop and phone. and as of the most recent spotify updates does it now refuse to work.   I've seen posts by spotify staff saying th...
  • cancelling_subscript
  • Visitor
  • 372 Views
  • 3 replies
  • 3 likes
  • 372 Views
  • 3 replies
  • 3 likes

New "Friends" Button Disappeared in Mobile App...

A couple of weeks ago, I updated my Spotify mobile app (iOS) and found a new tab at the bottom next to my Library called “Friends.” It had 5 songs that were trending in my group of friends I follow on Spotify. I loved that new feature. It was differe...

  • Casual Listener
  • A couple of weeks ago, I updated my Spotify mobile app (iOS) and found a new tab at the bottom next to my Library called “Friends.” It had 5 songs that were trending in my group of friends I follow o...
  • Archator
  • Newbie
  • 276 Views
  • 1 replies
  • 1 likes
  • 276 Views
  • 1 replies
  • 1 likes

Plsy music withought pausing when i start a video

How can i play music withought it pausing when i watch a vid on Facebook or instagram

  • Visitor
  • How can i play music withought it pausing when i watch a vid on Facebook or instagram
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Ridiculous Spotify Wrapped

My spotify wrapped came out, i was interested to see what songs i had listened to over my 72 thousand hours of listening but was confused to see my 'favorite song' was one had only listened to 70 times? I was baffled... it wasn't even a song I know b...

  • Visitor
  • My spotify wrapped came out, i was interested to see what songs i had listened to over my 72 thousand hours of listening but was confused to see my 'favorite song' was one had only listened to 70 tim...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Half of Local Files Greyed Out, not playing on Mobile

I am trying to get 3 of my cd's onto my iPhone 11 and iPad Pro, via Spotify. These cd's have songs that are not on Spotify, as one is over 20 years old, and the other two are foreign movie soundtracks. On my computer, every song, from all 3 cd's, are...

  • Regular
  • I am trying to get 3 of my cd's onto my iPhone 11 and iPad Pro, via Spotify.  These cd's have songs that are not on Spotify, as one is over 20 years old, and the other two are foreign movie...
  • Violet59
  • Regular
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

On A Paid Subscription Plan - Spotify Is Now *Advertising* To Me

On a paid subscription plan, Spotify has started advertising to me. This breaks the subscription agreement in which I'm paying to not have ads. Two example screenshots attached. A separate, 3rd audio ad this morning was broadcast about Spotify books....

  • Regular
  • On a paid subscription plan, Spotify has started advertising to me. This breaks the subscription agreement in which I'm paying to not have ads. Two example screenshots attached. A separate, 3rd audio...
  • user-removed
  • Not applicable
  • 334 Views
  • 4 replies
  • 3 likes
  • ads interrupt playlists
    Ads-premium accounts
    paid
  • 334 Views
  • 4 replies
  • 3 likes

Library Organization

Spoiler (Highlight to read)Spoiler (Highlight to read)Hi -Better Organization in your library, example .. Example, for every Artist you have in your library, if you have more then one album by the artist you there should be photos of them (without ha...

  • Newbie
  • Hi  - Better Organization in your library, example .. Example, for every Artist you have in your library, if you have more then one album by the artist you there should be photos of them (witho...
  • 229 Views
  • 0 replies
  • 0 likes
  • organization
  • 229 Views
  • 0 replies
  • 0 likes

currency unit

Why are payments made in euro currency in Azerbaijan? The currency in my country is AZN and it is very expensive when taking payments in euros. In Turkey, it is bought at a very affordable price with TL. You are losing a lot of customers because the ...

  • Visitor
  • Why are payments made in euro currency in Azerbaijan? The currency in my country is AZN and it is very expensive when taking payments in euros. In Turkey, it is bought at a very affordable price with...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Instafest app

I removed my Instafest application in my account.Is it possible to get it back? And how?

  • Visitor
  • I removed my Instafest application in my account. Is it possible to get it back? And how?
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Multiple users

Is it possible to listen to the same Spotify account on multiple devices? I'm at work using my account for my shop music but want to listen to my music on my phone at the same time?

  • Newbie
  • Is it possible to listen to the same Spotify account on multiple devices? I'm at work using my account for my shop music but want to listen to my music on my phone at the same time?
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

No more ads on podcasts for premium users

And I'm not even talking about the ones read by the hosts, those I can understand and all. I'm talking about those annoying inserts done by spotify itself. They say they can do nothing because it is something that works for users and creators. It doe...

  • Newbie
  • And I'm not even talking about the ones read by the hosts, those I can understand and all. I'm talking about those annoying inserts done by spotify itself. They say they can do nothing because it is ...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Map image

Add image for your own created 'map' (not your own playlist). For example i created maps for Artists that i like with my favorite albums of them. i would like to add a picture of the artist to the 'map', but this is not possible

  • Visitor
  • Add image for your own created 'map' (not your own playlist). For example i created maps for Artists that i like with my favorite albums of them. i would like to add a picture of the artist to the 'm...
  • 206 Views
  • 0 replies
  • 1 likes
  • 206 Views
  • 0 replies
  • 1 likes