Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...
I would really like to sort my songs by cover color palette. Since I love aesthetics and sorting things, I think it would be nice if there was such an option.
I would really like to sort my songs by cover color palette. Since I love aesthetics and sorting things, I think it would be nice if there was such an option.
Not applicable
3012 Views
1 replies
10 likes
So there is this new german podcast Karim & Ben machen Auge, which is a Spotify Original and already has 5 episodes. Now my problem is that I can't find it though the search in the app and when I click on a direct link to that podcast, Spotify tells ...
So there is this new german podcast Karim & Ben machen Auge, which is a Spotify Original and already has 5 episodes. Now my problem is that I can't find it though the search in the app a...
208 Views
0 replies
0 likes
It's better to log in spotify with your gmail and during the time of creation i never logged in using gmail, but would love to add it now , anyone knows the work-around for this?
It's better to log in spotify with your gmail and during the time of creation i never logged in using gmail, but would love to add it now , anyone knows the work-around for this?
329 Views
0 replies
0 likes
I an unable to get video playback on any of my devices, it used to work and stopped working, I have a PC, and 2 Android devices, none of them will playback videos, I have uninstalled/reinstalled, cleared cache... Does anyone know how to solve this?
I an unable to get video playback on any of my devices, it used to work and stopped working, I have a PC, and 2 Android devices, none of them will playback videos, I have uninstalled/reinstalled, cle...
296 Views
0 replies
1 likes
Can we all agree Spotify’s search function is garbage? It prioritizes popularity above all else, to the point that I can search for the exact title of a song and get results that have none of the words in their title but are hugely popular. I tend to...
Can we all agree Spotify’s search function is garbage? It prioritizes popularity above all else, to the point that I can search for the exact title of a song and get results that have none of t...
208 Views
0 replies
1 likes
I paid my premium but it won't update on my phone. However it updated on my laptop. I have receipts and everything what is going onnnn
I paid my premium but it won't update on my phone. However it updated on my laptop. I have receipts and everything what is going onnnn
Visitor
223 Views
1 replies
1 likes
Everytime there’s a Spotify update, I will never update it. This episode with Spotifys horrible updates, we can’t even listen to music anymore!? Im bout to move to another platform I swear, Spotify screws up the people who use it
Everytime there’s a Spotify update, I will never update it. This episode with Spotifys horrible updates, we can’t even listen to music anymore!? Im bout to move to another platform I swear, Sp...
228 Views
0 replies
2 likes
Bonjour je n’arrive pas à voir ma propre rétrospective 2022 sous forme de storie alors que suis abonné sa fait un peu plus 1 ans j’espère que vous pourrez régler le problème merci
Bonjour je n’arrive pas à voir ma propre rétrospective 2022 sous forme de storie alors que suis abonné sa fait un peu plus 1 ans j’espère que vous pourrez régler le problème merci
438 Views
0 replies
0 likes
This is happening on both my phone and my desktop. Premium User. Let's say I want to listen to Discovery Weekly straight through (or even an album). I'll click on the first song (shuffle is off but this also happens if its on). One song will play, in...
This is happening on both my phone and my desktop. Premium User. Let's say I want to listen to Discovery Weekly straight through (or even an album). I'll click on the first song (shuffle is ...
Visitor
251 Views
1 replies
0 likes
When my wife is playing music from Spotify on our home pod minis I can usually swipe down in the upper right hand corner on my iPhone to see who we are listing too. When I try to click on the song that’s playing, the Spotify app opens up. It should o...
When my wife is playing music from Spotify on our home pod minis I can usually swipe down in the upper right hand corner on my iPhone to see who we are listing too. When I try to click on the song th...
237 Views
0 replies
1 likes
if you spent 10 years tracking and identifying the dumbest person on Earth just to have them solely develop your app and website. Congratulations. Not even 60 minutes in and I already deeply regret the purchase. So easy and worked to pay for that pre...
if you spent 10 years tracking and identifying the dumbest person on Earth just to have them solely develop your app and website. Congratulations. Not even 60 minutes in and I alrea...
Not applicable
250 Views
1 replies
0 likes
I can't play my local files on mobile anymore. They work fine on my desktop pc but stopped working on my phone. Spotify is still showing the playlist with those songs but when I want to play them I get a notification that this song is not availble on...
I can't play my local files on mobile anymore. They work fine on my desktop pc but stopped working on my phone. Spotify is still showing the playlist with those songs but when I want to play them I g...
Regular
435 Views
2 replies
6 likes
Controls on the windows spotify app are greyed out - similar to what you'd get if it was being used on another device - but this computer is the selected device. I can open a web browser and play from there on this same computer just fine - can't see...
Controls on the windows spotify app are greyed out - similar to what you'd get if it was being used on another device - but this computer is the selected device. I can open a web brows...
208 Views
0 replies
0 likes
I've used spotify for years now alongside with a VPN on my Desktop and phone. and as of the most recent spotify updates does it now refuse to work. I've seen posts by spotify staff saying they don't officially support vpn's When it's very clear they'...
I've used spotify for years now alongside with a VPN on my Desktop and phone. and as of the most recent spotify updates does it now refuse to work. I've seen posts by spotify staff saying th...
Visitor
596 Views
3 replies
3 likes
A couple of weeks ago, I updated my Spotify mobile app (iOS) and found a new tab at the bottom next to my Library called “Friends.” It had 5 songs that were trending in my group of friends I follow on Spotify. I loved that new feature. It was differe...
A couple of weeks ago, I updated my Spotify mobile app (iOS) and found a new tab at the bottom next to my Library called “Friends.” It had 5 songs that were trending in my group of friends I follow o...
Newbie
463 Views
1 replies
1 likes
How can i play music withought it pausing when i watch a vid on Facebook or instagram
How can i play music withought it pausing when i watch a vid on Facebook or instagram
217 Views
0 replies
0 likes
My spotify wrapped came out, i was interested to see what songs i had listened to over my 72 thousand hours of listening but was confused to see my 'favorite song' was one had only listened to 70 times? I was baffled... it wasn't even a song I know b...
My spotify wrapped came out, i was interested to see what songs i had listened to over my 72 thousand hours of listening but was confused to see my 'favorite song' was one had only listened to 70 tim...
465 Views
0 replies
0 likes
I am trying to get 3 of my cd's onto my iPhone 11 and iPad Pro, via Spotify. These cd's have songs that are not on Spotify, as one is over 20 years old, and the other two are foreign movie soundtracks. On my computer, every song, from all 3 cd's, are...
I am trying to get 3 of my cd's onto my iPhone 11 and iPad Pro, via Spotify. These cd's have songs that are not on Spotify, as one is over 20 years old, and the other two are foreign movie...
Regular
329 Views
1 replies
0 likes
On a paid subscription plan, Spotify has started advertising to me. This breaks the subscription agreement in which I'm paying to not have ads. Two example screenshots attached. A separate, 3rd audio ad this morning was broadcast about Spotify books....
On a paid subscription plan, Spotify has started advertising to me. This breaks the subscription agreement in which I'm paying to not have ads. Two example screenshots attached. A separate, 3rd audio...
Not applicable
556 Views
4 replies
3 likes
Spoiler (Highlight to read)Spoiler (Highlight to read)Hi -Better Organization in your library, example .. Example, for every Artist you have in your library, if you have more then one album by the artist you there should be photos of them (without ha...
Hi - Better Organization in your library, example .. Example, for every Artist you have in your library, if you have more then one album by the artist you there should be photos of them (witho...
374 Views
0 replies
0 likes
