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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2307 Views
  • 0 replies
  • 3 likes
  • 2307 Views
  • 0 replies
  • 3 likes

Spotify 2022 Wrapped is not working

I am a user from srilanka.Plan : Premium family. I tried to check out my wrapped stats and my personalized playlists. But the wrapped story doesn't show up. I tried searching up the command on the search box. But all I get is a black screen. Tried re...

  • Newbie
  • I am a user from srilanka. Plan : Premium family.   I tried to check out my wrapped stats and my personalized playlists. But the wrapped story doesn't show up. I tried searching up the comman...
  • d-w8ne_bn4svs
  • Newbie
  • 480 Views
  • 1 replies
  • 0 likes
  • black screen
    Blackscreen
    Wrapped 2022 bug
  • 480 Views
  • 1 replies
  • 0 likes

download format of songs

I downloaded the songs of my playlist. Now I have a lot of new folders each with 1 file that has a .file extension. How do I play these songs??Can't attach the file here, as the format is not supported

  • Newbie
  • I downloaded the songs of my playlist. Now I have a lot of new folders each with 1 file that has a .file extension. How do I play these songs?? Can't attach the file here, as the format is not suppo...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Shazam Playlist got lost

I was having trouble with my shazam playlist, so I followed the instructions and removed/reconnected them.... and now I only have a playlist iwht the single song I shazam'd (as a test) since then.Where are all my older songs?I really want these to be...

  • Regular
  • I was having trouble with my shazam playlist, so I followed the instructions and removed/reconnected them.... and now I only have a playlist iwht the single song I shazam'd (as a test) since then. ...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Spotify kids connect to sonos

How do I connect Spotify to Sonos? 

  • Visitor
  • How do I connect Spotify to Sonos? 
  • 612 Views
  • 0 replies
  • 3 likes
  • 612 Views
  • 0 replies
  • 3 likes

Spotify Wrapped from previous years

Hey,I was wondering where you can find your Spotify Wrapped playlists from previous years? I found my Wrapped from 2020, 2021 and even 2017, but I cannot find my Wrapped playlists from 2018 and 2019. Does anyone know why?Thanks!

  • Newbie
  • Hey, I was wondering where you can find your Spotify Wrapped playlists from previous years? I found my Wrapped from 2020, 2021 and even 2017, but I cannot find my Wrapped playlists from 2018 and 201...
  • KantankaJr
  • Visitor
  • 1403 Views
  • 2 replies
  • 1 likes
  • 1403 Views
  • 2 replies
  • 1 likes

Android/IOS SDK for Tempo/Pitch Control on Playlists

Musicians and Music Students world wide that counted on Spotify integration with 3rd Party Amazing Slow Downer are in mourning today after Spotify removed the working SDK. Before we all reluctantly cancel our Spotify subs and move to the less functio...

  • Music Fan
  • Musicians and Music Students world wide that counted on Spotify integration with 3rd Party Amazing Slow Downer are in mourning today after Spotify removed the working  SDK.  Before we all r...
  • susielim
  • Casual Listener
  • 784 Views
  • 6 replies
  • 14 likes
  • 784 Views
  • 6 replies
  • 14 likes

Spotify update issue on Firestick

Hi, I recently updated the app on my Firestick and now it won’t open. It has a black screen with a small rectangle box in the middle of the screen. Uninstalling did not help. Please advise! Thanks

  • Casual Listener
  • Hi,   I recently updated the app on my Firestick and now it won’t open. It has a black screen with a small rectangle box in the middle of the screen.   Uninstalling did not help. &nbsp...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Spotify Hanging / Distracting While Driving After Dec 2022 Update

Square of Death! Frequent hanging of Spotify after playing a song - sometimes 1 song, sometimes after 4-5. At the end of a song, randomly, it stops at SQUARE on the control display and blocks itself. The UI is NOT frozen but NO music will play. This ...

PXL_20221213_010729719.jpg
  • Casual Listener
  • Square of Death!   Frequent hanging of Spotify after playing a song - sometimes 1 song, sometimes after 4-5.  At the end of a song, randomly, it stops at SQUARE on the control display and...
  • ahoopi
  • Casual Listener
  • 349 Views
  • 1 replies
  • 2 likes
  • 349 Views
  • 1 replies
  • 2 likes

Local files in my app are not working

My local files are not working to take the files locally this issue happened few months ago then under the advice of the support from Spotify I uninstalled and reinstalled the app many times and then the issue was resolved. I followed the same proced...

  • Newbie
  • My local files are not working to take the files locally this issue happened few months ago then under the advice of the support from Spotify I uninstalled and reinstalled the app many times and then...
  • 168 Views
  • 0 replies
  • 1 likes
  • 168 Views
  • 0 replies
  • 1 likes

Spotify Wrapped personalized message missing?

I heard from others that the personalised messages from top artists would be given in the "Your Artists Revealed" playlist, but this playlist and the message is nowhere to be seen in my Wrapped section. My app is at the latest version and I have all ...

  • Casual Listener
  • I heard from others that the personalised messages from top artists would be given in the "Your Artists Revealed" playlist, but this playlist and the message is nowhere to be seen in my Wrapped secti...
  • aa3111s_
  • Visitor
  • 10924 Views
  • 10 replies
  • 9 likes
  • 10924 Views
  • 10 replies
  • 9 likes

no more rihanna (at least for me)

Why do I keep listening to Rihanna even if I select my playlists or other songs? Only one song gets played and the second one is alayas Rihanna's. It's so annoying, especially because I payed for a Premium Account!!

  • Newbie
  • Why do I keep listening to Rihanna even if I select my playlists or other songs? Only one song gets played and the second one is alayas Rihanna's. It's so annoying, especially because I payed for a P...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Playlist keeps restarting after every podcast episode

For the last few days, my playlist of podcasts will restart to the top of the playlist after every podcast episode. It's becoming very frustrating.I looked at the queue on both my PC and my phone and the queue has the playlist lined up to start from ...

  • Casual Listener
  • For the last few days, my playlist of podcasts will restart to the top of the playlist after every podcast episode. It's becoming very frustrating. I looked at the queue on both my PC and my phone a...
  • 219 Views
  • 0 replies
  • 1 likes
  • 219 Views
  • 0 replies
  • 1 likes

Duo Subscription

I sent my wife an invitation to the service and she accepted it but doesn't have any of the premium access

  • Visitor
  • I sent my wife an invitation to the service and she accepted it but doesn't have any of the premium access 
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Is there a way to play Spotify Live on PC instead of phone?

Just another ridiculous dumb design from Spotify? You have to download a separate app to listen to concerts/live sessions instead of your nice computer speakers? Just dumb

  • Visitor
  • Just another ridiculous dumb design from Spotify? You have to download a separate app to listen to concerts/live sessions instead of your nice computer speakers? Just dumb
  • hoodiedeer
  • Casual Listener
  • 1237 Views
  • 1 replies
  • 2 likes
  • 1237 Views
  • 1 replies
  • 2 likes

Alexa Spotify Explicit Filter

This is kind of covered in other post, but here we go again.I have Spotify Premium account with explicit filter to allow explicit songs.I am trying to play Spotify from amazon echo dot, and Alexa keeps saying "can not play due to explicit filter" NO ...

  • Newbie
  • This is kind of covered in other post, but here we go again. I have Spotify Premium account with explicit filter to allow explicit songs. I am trying to play Spotify from amazon echo dot, and Alexa...
  • Blueostrich
  • Visitor
  • 1510 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 1510 Views
  • 1 replies
  • 0 likes

Android Auto does not show Local Files

I have Samsung A13 5G Android 12Spotify 8.7.90.544I use Android Auto in my car. To avoid network charges I use Offline mode. Spotify does not show the local files folder when Android Auto is operating. If I start a track before connecting, it will co...

  • Newbie
  • I have Samsung A13 5G Android 12 Spotify 8.7.90.544 I use Android Auto in my car. To avoid network charges I use Offline mode. Spotify does not show the local files folder when Android Auto is oper...
  • 497 Views
  • 0 replies
  • 1 likes
  • 497 Views
  • 0 replies
  • 1 likes

Does Spotify respond to Siri requests

I'm thinking of giving this service to my father in law. Will he be able to say "Hey Siri, play music on Spotify from the 80s" or something like that?

  • Visitor
  • I'm thinking of giving this service to my father in law.  Will he be able to say "Hey Siri, play music on Spotify from the 80s"  or something like that?
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Delete blend

Hi, I would like to leave a blend playlist, as I now get the message that only 10 blends can be created and find that an awful thing. I want to leave blends in order to make room but there is no option for it, can anybody advise on how to?

  • Newbie
  • Hi, I would like to leave a blend playlist, as I now get the message that only 10 blends can be created and find that an awful thing. I want to leave blends in order to make room but there is no opti...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Block Push notifications from Spotify Blend

When a random "influencer," like Anna Sitar pushes a Spotify Blend to your device, there should be an option to block such notifications. This is very similar to the Drake debacle of 2018 and it is not wanted.

  • Newbie
  • When a random "influencer," like Anna Sitar pushes a Spotify Blend to your device, there should be an option to block such notifications. This is very similar to the Drake debacle of 2018 and it is n...
  • herminemalfoyprince
  • Newbie
  • 495 Views
  • 1 replies
  • 1 likes
  • 495 Views
  • 1 replies
  • 1 likes