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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 891 Views
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  • 2 likes
  • 891 Views
  • 0 replies
  • 2 likes

New version

Hi,Ive tried to find out what the new (from Jan 2023) version is called but I can not find anything. Pls help me???

  • Visitor
  • Hi, Ive tried to find out what the new (from Jan 2023) version is called but I can not find anything. Pls help me???
  • 177 Views
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  • 177 Views
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Large Playlist doesn't respond to Spotify Connect.

Hi all, I have a playlist: https://open.spotify.com/playlist/0jjAccnocdwGD7oeRsQjNf?si=962fd745b33e455aWhich is unresponsive to input, when in "Connected" mode. Tried on multiple devices, desktops, networks etc in different households. Tried making a...

  • Regular
  • Hi all,  I have a playlist:  https://open.spotify.com/playlist/0jjAccnocdwGD7oeRsQjNf?si=962fd745b33e455a Which is unresponsive to input, when in "Connected" mode.  Tried on mu...
  • Inverted_world
  • Regular
  • 254 Views
  • 1 replies
  • 0 likes
  • Connect
  • 254 Views
  • 1 replies
  • 0 likes

Private message

Can we private message or friends on here? 

  • Newbie
  • Can we private message or friends on here?  
  • 185 Views
  • 0 replies
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  • 185 Views
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Car thingy

Give me access to use with a desktop! No use for a car... if I can already connect via aux or BT why use this.... IT WOULD WORK GREAT AT MY DESK. More than what it is already doing at that. I enjoy the car thing. Just wish you guys would unlock its a...

  • Casual Listener
  • Give me access to use with a desktop! No use for a car... if I can already connect via aux or BT why use this.... IT WOULD WORK GREAT AT MY DESK😏. More than what it is already doing at that. I enjoy...
  • user-removed
  • Not applicable
  • 346 Views
  • 4 replies
  • 1 likes
  • 346 Views
  • 4 replies
  • 1 likes

Going back to previus playlist

Hello!I'm still new on Spotify and I'm looking for a feature (if it exists).If I break a shuffle playlist by clicking on another song or podcast (which not on the list), can I go back to the previous playlist where I left it?For example, I have a sum...

  • Visitor
  • Hello! I'm still new on Spotify and I'm looking for a feature (if it exists). If I break a shuffle playlist by clicking on another song or podcast (which not on the list), can I go back to the prev...
  • 113 Views
  • 0 replies
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  • 113 Views
  • 0 replies
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Issues with conecting while using prixy

Hello I have an issue when i want to creat account.It seems i can't creat account when i have turned on my vpn, and i can't turn it off.The erorr is as below:You seem to be using a proxy service. Please turn of these services and try again. For mor h...

  • Visitor
  • Hello  I have an issue when i want to creat account. It seems i can't creat account when i have turned on my vpn, and i can't turn it off. The erorr is as below: You seem to be using a proxy...
  • 107 Views
  • 0 replies
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  • 107 Views
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New shuffle feature glitch

When I try to shuffle music (this only happens on playlists) it won't let me do a regular shuffle, only the new "smart shuffle" option is playing. I can't regular shuffle playlists at all, only my liked songs. I've tried the smart shuffle and it also...

  • Visitor
  • When I try to shuffle music (this only happens on playlists) it won't let me do a regular shuffle, only the new "smart shuffle" option is playing. I can't regular shuffle playlists at all, only my li...
  • Anjali9
  • Visitor
  • 706 Views
  • 1 replies
  • 1 likes
  • 706 Views
  • 1 replies
  • 1 likes

wrong mix of the week (from another user)

Hello, anyone an idea why it is possible to see the mix of the week of a diffrent spotify user?It should be my mix, not the mix of a friend. He and I already erased all logins, how ist this possible) Here is a screenshot to have a look: https://imgur...

  • Visitor
  • Hello,   anyone an idea why it is possible to see the mix of the week of a diffrent spotify user? It should be my mix, not the  mix of a friend. He and I already erased all logins, how i...
  • 137 Views
  • 0 replies
  • 1 likes
  • 137 Views
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Adding playlist to home screen

I am a premium plan user and want to know; Why did i lose the option to add playlist to home screen. I dont like having open the app and scroll for my playlist. Give us the option back. Thank youHardrock

  • Casual Listener
  • I am a premium plan user and want to know; Why did i lose the option to add playlist to home screen. I dont like having open the app and scroll for my playlist. Give us the option back.  Thank y...
  • ufy-cf5_puo57
  • Casual Listener
  • 309 Views
  • 1 replies
  • 3 likes
  • 309 Views
  • 1 replies
  • 3 likes

Release Radar Duplicate but Incorrect Artists

Has anyone else ever had issues with their Release Radar having completely off the wall songs that are not at all things that should be pulling for your profile?The only thing I can figure is that the songs will have multiple artists listed in under ...

  • Casual Listener
  • Has anyone else ever had issues with their Release Radar having completely off the wall songs that are not at all things that should be pulling for your profile? The only thing I can figure is tha...
  • courtney43jordan
  • Casual Listener
  • 182 Views
  • 2 replies
  • 1 likes
  • 182 Views
  • 2 replies
  • 1 likes

Music stopped playing

Everything works as it should but sometimes the music stops and when you go into the app (Android) it doesn't play anything with it still shows next to the playlist you played that it is still playing from it but doesn't show which song or any other ...

  • Newbie
  • Everything works as it should but sometimes the music stops and when you go into the app (Android) it doesn't play anything with it still shows next to the playlist you played that it is still playin...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
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Spotify kids on Sony TV

Hi there, we have a family membership but I can't find the Spotify Kids app on Google Play on my Sony TV. Is it possible to use this app on TV?Thanks Matt

  • Visitor
  • Hi there, we have a family membership but I can't find the Spotify Kids app on Google Play on my Sony TV. Is it possible to use this app on TV? Thanks Matt      
  • 151 Views
  • 0 replies
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  • 151 Views
  • 0 replies
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Problème de facturation

Est-ce qu’il y a un moyen de parler à un représentant de Spotify??? j’ai un problème de facturation important et j’arrive pas à joindre personne et à régler ce problème, ou puis-je et comment régler mon problème c’est impossible à trouver. J’ai besoi...

  • Visitor
  • Est-ce qu’il y a un moyen de parler à un représentant de Spotify???  j’ai un problème de facturation important et j’arrive pas à joindre personne et à régler ce problème, ou puis-je et comment r...
  • 122 Views
  • 0 replies
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  • 122 Views
  • 0 replies
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Playlist Deleted after adding a song via mobile app

Hey there, Has anyone experienced this: I was adding a song to a playlist I had created some years ago via my mobile spotify app. When I went to review the updated playlist, there were no songs there at all apart from the new one just added. I´m gues...

  • Newbie
  • Hey there,   Has anyone experienced this:   I was adding a song to a playlist I had created some years ago via my mobile spotify app.   When I went to review the updated playlist...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
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Stockage iphone

Je n’arrive pas a diminuer mon stockage, j’ai vider le cache mais la barre est remplis de la couleur bleu « Autres applis » je ne sais pas ce que c’est j’ai tout essayé mais je n’arrive pas a destoker !

  • Newbie
  • Je n’arrive pas a diminuer mon stockage, j’ai vider le cache mais la barre est remplis de la couleur bleu « Autres applis » je ne sais pas ce que c’est j’ai tout essayé mais je n’arrive pas a destoke...
  • 120 Views
  • 0 replies
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  • 120 Views
  • 0 replies
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I've seen sorround sound on Spotify, But does it work correctly?

When you go to use the Android app, at the equalizer on settings, there is an option to turn on and manage sorround sound in which (I'm not sure) may be similar to dolby atmos. I tried playing it on a few songs and I noticed the difference from playi...

Screenshot_20221217-012821.png
  • Visitor
  • When you go to use the Android app, at the equalizer on settings, there is an option to turn on and manage sorround sound in which (I'm not sure) may be similar to dolby atmos. I tried playing it on ...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Spotify Kinderkonto mit Google Kinderkonto und Google Lautsprecher verbinden

Hallo, Wie kann ich das Spotify Kinderkonto mit einem Google Lautsprecher verbinden. Also nicht das Hauptkonto. Ganz herzlichen Dank

  • Casual Listener
  • Hallo,   Wie kann ich das Spotify Kinderkonto mit einem Google Lautsprecher verbinden. Also nicht das Hauptkonto.   Ganz herzlichen Dank  
  • 343 Views
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  • google
  • 343 Views
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2022 wrapped

My 2022 wrapped appeared, but then I entered and is all a black screen, and now it disappeared, please send help.

  • Visitor
  • My 2022 wrapped appeared, but then I entered and is all a black screen, and now it disappeared, please send help.
  • Williemilhouse
  • Casual Listener
  • 489 Views
  • 6 replies
  • 3 likes
  • 489 Views
  • 6 replies
  • 3 likes

[Android][Other] Is Spotify getting worse with each update?

I've been a long time user of Spotify, but lately I am starting to wonder if you shouldn't switch back to playing local media files on my phone and PC. Every update lately is making me more frustrated. I will name 2 recent problems:Sorting albums on ...

  • Visitor
  • I've been a long time user of Spotify, but lately I am starting to wonder if you shouldn't switch back to playing local media files on my phone and PC. Every update lately is making me more frustrate...
  • 178 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 178 Views
  • 0 replies
  • 0 likes

Automatically starts Playing

When I get in my car Spotify automatically starts playing from my device.If I plug headphones in Spotify automatically starts playing.These all may sound convenient but it also happens while my partner is listening so it knocks him off then continues...

  • Visitor
  • When I get in my car Spotify automatically starts playing from my device. If I plug headphones in Spotify automatically starts playing. These all may sound convenient but it also happens while my p...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
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  • 0 likes