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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1712 Views
  • 0 replies
  • 2 likes
  • 1712 Views
  • 0 replies
  • 2 likes

New shuffle feature glitch

When I try to shuffle music (this only happens on playlists) it won't let me do a regular shuffle, only the new "smart shuffle" option is playing. I can't regular shuffle playlists at all, only my liked songs. I've tried the smart shuffle and it also...

  • Visitor
  • When I try to shuffle music (this only happens on playlists) it won't let me do a regular shuffle, only the new "smart shuffle" option is playing. I can't regular shuffle playlists at all, only my li...
  • Anjali9
  • Visitor
  • 824 Views
  • 1 replies
  • 1 likes
  • 824 Views
  • 1 replies
  • 1 likes

wrong mix of the week (from another user)

Hello, anyone an idea why it is possible to see the mix of the week of a diffrent spotify user?It should be my mix, not the mix of a friend. He and I already erased all logins, how ist this possible) Here is a screenshot to have a look: https://imgur...

  • Visitor
  • Hello,   anyone an idea why it is possible to see the mix of the week of a diffrent spotify user? It should be my mix, not the  mix of a friend. He and I already erased all logins, how i...
  • 167 Views
  • 0 replies
  • 1 likes
  • 167 Views
  • 0 replies
  • 1 likes

Adding playlist to home screen

I am a premium plan user and want to know; Why did i lose the option to add playlist to home screen. I dont like having open the app and scroll for my playlist. Give us the option back. Thank youHardrock

  • Casual Listener
  • I am a premium plan user and want to know; Why did i lose the option to add playlist to home screen. I dont like having open the app and scroll for my playlist. Give us the option back.  Thank y...
  • ufy-cf5_puo57
  • Casual Listener
  • 414 Views
  • 1 replies
  • 3 likes
  • 414 Views
  • 1 replies
  • 3 likes

Release Radar Duplicate but Incorrect Artists

Has anyone else ever had issues with their Release Radar having completely off the wall songs that are not at all things that should be pulling for your profile?The only thing I can figure is that the songs will have multiple artists listed in under ...

  • Casual Listener
  • Has anyone else ever had issues with their Release Radar having completely off the wall songs that are not at all things that should be pulling for your profile? The only thing I can figure is tha...
  • courtney43jordan
  • Casual Listener
  • 262 Views
  • 2 replies
  • 1 likes
  • 262 Views
  • 2 replies
  • 1 likes

Music stopped playing

Everything works as it should but sometimes the music stops and when you go into the app (Android) it doesn't play anything with it still shows next to the playlist you played that it is still playing from it but doesn't show which song or any other ...

  • Newbie
  • Everything works as it should but sometimes the music stops and when you go into the app (Android) it doesn't play anything with it still shows next to the playlist you played that it is still playin...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Spotify kids on Sony TV

Hi there, we have a family membership but I can't find the Spotify Kids app on Google Play on my Sony TV. Is it possible to use this app on TV?Thanks Matt

  • Visitor
  • Hi there, we have a family membership but I can't find the Spotify Kids app on Google Play on my Sony TV. Is it possible to use this app on TV? Thanks Matt      
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
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Problème de facturation

Est-ce qu’il y a un moyen de parler à un représentant de Spotify??? j’ai un problème de facturation important et j’arrive pas à joindre personne et à régler ce problème, ou puis-je et comment régler mon problème c’est impossible à trouver. J’ai besoi...

  • Visitor
  • Est-ce qu’il y a un moyen de parler à un représentant de Spotify???  j’ai un problème de facturation important et j’arrive pas à joindre personne et à régler ce problème, ou puis-je et comment r...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Playlist Deleted after adding a song via mobile app

Hey there, Has anyone experienced this: I was adding a song to a playlist I had created some years ago via my mobile spotify app. When I went to review the updated playlist, there were no songs there at all apart from the new one just added. I´m gues...

  • Newbie
  • Hey there,   Has anyone experienced this:   I was adding a song to a playlist I had created some years ago via my mobile spotify app.   When I went to review the updated playlist...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Stockage iphone

Je n’arrive pas a diminuer mon stockage, j’ai vider le cache mais la barre est remplis de la couleur bleu « Autres applis » je ne sais pas ce que c’est j’ai tout essayé mais je n’arrive pas a destoker !

  • Newbie
  • Je n’arrive pas a diminuer mon stockage, j’ai vider le cache mais la barre est remplis de la couleur bleu « Autres applis » je ne sais pas ce que c’est j’ai tout essayé mais je n’arrive pas a destoke...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

I've seen sorround sound on Spotify, But does it work correctly?

When you go to use the Android app, at the equalizer on settings, there is an option to turn on and manage sorround sound in which (I'm not sure) may be similar to dolby atmos. I tried playing it on a few songs and I noticed the difference from playi...

Screenshot_20221217-012821.png
  • Visitor
  • When you go to use the Android app, at the equalizer on settings, there is an option to turn on and manage sorround sound in which (I'm not sure) may be similar to dolby atmos. I tried playing it on ...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Spotify Kinderkonto mit Google Kinderkonto und Google Lautsprecher verbinden

Hallo, Wie kann ich das Spotify Kinderkonto mit einem Google Lautsprecher verbinden. Also nicht das Hauptkonto. Ganz herzlichen Dank

  • Casual Listener
  • Hallo,   Wie kann ich das Spotify Kinderkonto mit einem Google Lautsprecher verbinden. Also nicht das Hauptkonto.   Ganz herzlichen Dank  
  • 396 Views
  • 0 replies
  • 0 likes
  • google
  • 396 Views
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2022 wrapped

My 2022 wrapped appeared, but then I entered and is all a black screen, and now it disappeared, please send help.

  • Visitor
  • My 2022 wrapped appeared, but then I entered and is all a black screen, and now it disappeared, please send help.
  • Williemilhouse
  • Casual Listener
  • 582 Views
  • 6 replies
  • 3 likes
  • 582 Views
  • 6 replies
  • 3 likes

[Android][Other] Is Spotify getting worse with each update?

I've been a long time user of Spotify, but lately I am starting to wonder if you shouldn't switch back to playing local media files on my phone and PC. Every update lately is making me more frustrated. I will name 2 recent problems:Sorting albums on ...

  • Visitor
  • I've been a long time user of Spotify, but lately I am starting to wonder if you shouldn't switch back to playing local media files on my phone and PC. Every update lately is making me more frustrate...
  • 231 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 231 Views
  • 0 replies
  • 0 likes

Automatically starts Playing

When I get in my car Spotify automatically starts playing from my device.If I plug headphones in Spotify automatically starts playing.These all may sound convenient but it also happens while my partner is listening so it knocks him off then continues...

  • Visitor
  • When I get in my car Spotify automatically starts playing from my device. If I plug headphones in Spotify automatically starts playing. These all may sound convenient but it also happens while my p...
  • 128 Views
  • 0 replies
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  • 128 Views
  • 0 replies
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For those who understand

Is audio syncing with Spotify audio Duo fully functional? That is, is it possible to listen to the same audio track in different rooms?

  • Casual Listener
  • Is audio syncing with Spotify audio Duo fully functional? That is, is it possible to listen to the same audio track in different rooms?
  • 152 Views
  • 0 replies
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  • 152 Views
  • 0 replies
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Opinion/Complaint: There needs to be a way to make a list of albums you want to listen to

So I am an Android Spotify user (though this applies to all versions of Spotify in general) I have been puzzled since day one as to why there is no way to make any sort of list of the albums you want to listen to. Not "saving" or "liking" an album ye...

  • Casual Listener
  • So I am an Android Spotify user (though this applies to all versions of Spotify in general)   I have been puzzled since day one as to why there is no way to make any sort of list of the albums...
  • 156 Views
  • 0 replies
  • 1 likes
  • 156 Views
  • 0 replies
  • 1 likes

Complaint: No easy way to find enough albums/songs that an Artist appears on

I am using Spotify version 8.7.92.521 on a Moto One 5G Ace My complaint is that there is not a great/organized way to find enough songs/albums that an artist has appeared on. A great example to use here would be one of my favorite artists, Kendrick L...

  • Casual Listener
  • I am using Spotify version 8.7.92.521 on a Moto One 5G Ace   My complaint is that there is not a great/organized way to find enough songs/albums that an artist has appeared on. A great exampl...
  • 133 Views
  • 0 replies
  • 1 likes
  • 133 Views
  • 0 replies
  • 1 likes

Podcast Playlist Started Looping

In order for me to play a selection of podcasts for my child at night, I created a shared playlist with my wife that we add and remove so that it only plays 1-3 episodes and stops when there is nothing left to play.This has worked for months until No...

  • Newbie
  • In order for me to play a selection of podcasts for my child at night, I created a shared playlist with my wife that we add and remove so that it only plays 1-3 episodes and stops when there is nothi...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Enhance playlist quick song adding

Yo peeps! So, I’m very late with this, but I discovered the enhance button for some of my playlists I like this function since I’m not up to date of artists and bands in that genre. The problem is, that enhancing feature doesn’t permantly add those s...

  • Music Fan
  • Yo peeps!   So, I’m very late with this, but I discovered the enhance button 😅 for some of my playlists I like this function since I’m not up to date of artists and bands in that genre. &nbs...
  • dickybrew
  • Newbie
  • 706 Views
  • 1 replies
  • 3 likes
  • App & Features
  • 706 Views
  • 1 replies
  • 3 likes

Duo Plan when my girl friend is outside

Hi Spotyfiers! My girl friend hat ve to work outside for 6 months. I don't know if Spotify Duo still works because is not with me in the same place. Any Clue?

  • Visitor
  • Hi Spotyfiers!  My girl friend hat ve to work outside for 6 months. I don't know if Spotify Duo still works because is not with me in the same place. Any Clue?
  • 337 Views
  • 0 replies
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  • 337 Views
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