Playlists Disapeared

[herbertf7]

Hi! I hope you all are doing fine. 

I had a problem with my spotufy account as a message that my sesion had expired poped up and when I logged myself in again all my playlists were gone and my unlimited account deleted. Anyone knows what this issue can be? 

Many thanks in advance! 

[Thedev]

Hello, @herbertf7! Do you have your account connected to Facebook? If so, try logging in using your Facebook credentials & username and password. Let me know if you can access your account now.

[herbertf7]

Thanks for yur quick reply!

I have it linked to facebook, problem is I deleted from fbook the app I think, did not really want to delete it just wanted it not to show what I am always listening to and now when I login with my fbook account all my playlists are gone and my unlimited account does not appear I have again all the advertising... 

[user-removed]

I have exactly the same problem and don`t get a usable answer.

chris

[Peter__]

@user-removed - Have all of your playlists and subscription vanished? 

If so, try the steps in this topic and if you can't get them back yourself, there is a link to get in touch with customer services there who will be able to fix it for you. 

Peter

[user-removed]

Hi Peter,

Thanks for your suggestions. Unfortunately nothing seems to work for me. I`ve contacted customer services but I`m not all that optimistic that I`ll get any help there. I`ll wait a couple of days and if there is no reaction I`ll delete my account and move on to some other streamer.

[user-removed]

Rather than getting a private message stating that I am now a music lover and not a newbie, I`d rather get a solution to my problem!

Chris ( a Frustrated Music Lover)

[Peter__]

Yo Chris 🙂 

Can you let us know your case number (#) from when you got in touch (its in the automated email reply)? 

We can ask for it to be chased up for you 😉 

Peter

[user-removed]

Hi Peter.

Thanks for your help. Here the details of my first contact with the Spotify Support Team at 15:14 CET and in German. I haven`t heard anything from them at all (more than 6 hrs ago).

  Spotify Fall # 00947470: Account questions ref:_00DD0pxIW._500D0VLW7k:ref

I hope something gives.

Chris

[user-removed]

Hi Peter,

when I got no reply I sent another message to customer care:

# 00947594 at 16:26 CET and my final one

# 00947858 at 19:07 CET

Chris

[Peter__ · Accepted solution]

@user-removed - One is more than enough, submitting extra just slows the guys down 😉 

I've asked someone to make sure one of those gets answered as soon as possible, normally within 24 hours but things can take a little longer at the weekends I'm afraid!

Peter

[user-removed]

Hi Peter,

Thanx. I`ll see if there`s any interest in the problem.

christian

[Richard]

Hey Christian,

Your case is open and in the system, don't worry.

We were also helping out with this on Twitter - so feel free to carry on contacting us there too.

[musicnl]

Hey everyone,

This is the second time This is happening to me! First time my all my playlists disapeared and i looked for help ended up in This community after trying to contact spotify through their website and telephone. Very strange that spotify doesnt have a customer service or anything. Anyways after my post the problemen was solved. Only to Discovery that the same thing happened again now! I'm really fed up with my playlists disapearing all the time and not being able to contact spotify about This problem directly.

[MattSuda]

@musicnl 

Read this:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premi...

If you still have trouble, there is a link to contact support at the end of the post

[andreia-an-ca]

Hello. My playlists are gone too and I guess I've two accounts with two different usernames and one e-mail, but I don't know how that happened.

Can you help me solve this situation?