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Solved!! Student discount This feature is currently unavailable. Please try again later

Cant seem to get my student account to work. Anyonr help. Ive tried the faq and emailed the customer response and no reply.ThanksPaul

Casual Listener

Cant seem to get my student account to work. Anyonr help. Ive tried the faq and emailed the customer response and no reply. Thanks Paul

Peter__

Community Legend

4503 Views

9 replies

0 likes

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"Following" System Broken, Stuck

For about a week (possibly coinciding with a software update but I'm not sure, and definitely surviving yesterday's software update), I have been "following" someone I've never heard of. I click "Unfollow", but the change is not saved; the guy still ...

Regular

For about a week (possibly coinciding with a software update but I'm not sure, and definitely surviving yesterday's software update), I have been "following" someone I've never heard of. I click "Unf...

Peter__

Community Legend

747 Views

2 replies

1 likes

  • 747 Views
  • 2 replies
  • 1 likes

Solved!! Playlists disappeared

Hey everyone, When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music to specific playlists for over a year now. is there any way tha...

Regular

Hey everyone,   When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music t...

Peter__

Community Legend

1923 Views

17 replies

0 likes

Account
  • 1923 Views
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Solved!! Account Name?

So I wanted to link a friend of mine to my Spotify profile using the URI but it's hard to do that when your account name is impossible to remember. Because I signed up through Facebook, I never got a say in what my account name was and I'm stuck with...

Regular

So I wanted to link a friend of mine to my Spotify profile using the URI but it's hard to do that when your account name is impossible to remember. Because I signed up through Facebook, I never got a...

Peter__

Community Legend

2000 Views

6 replies

0 likes

Account
  • 2000 Views
  • 6 replies
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Force Logout

I'm wondering if it's possible to force a logout for all connected devices? I've changed my password but the existing connections don't seem to be affected.

Casual Listener

I'm wondering if it's possible to force a logout for all connected devices?  I've changed my password but the existing connections don't seem to be affected.

Peter__

Community Legend

678 Views

3 replies

0 likes

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Force Logout?

Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. I've changed password, but it doesn't help. Should I ju...

Newbie

Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. &n...

Peter__

Community Legend

1081 Views

4 replies

0 likes

  • 1081 Views
  • 4 replies
  • 0 likes

Being Charged $10.99 for Premium?

I just got to looking at my credit card statement and as of last month I started getting charged $10.99 for Premium instead of $9.99. The account billing page says: You have an active Spotify Premium subscription. Your subscription will automatically...

Newbie

I just got to looking at my credit card statement and as of last month I started getting charged $10.99 for Premium instead of $9.99. The account billing page says:   You have an active&nbsp...

Peter__

Community Legend

4925 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Pay with PayPal without Creditcard 2

After reading a post that this is an issue that should be fixed, i still can't seem to get a subscription to Premium. I've been member since a couple years as a premium user, but had to cancel my creditcard for personal reasons. Now i thought hey, i ...

Newbie

After reading a post that this is an issue that should be fixed, i still can't seem to get a subscription to Premium. I've been member since a couple years as a premium user, but had to cancel my cre...

Rosch64

Newbie

1227 Views

5 replies

0 likes

Premium
Subscription
  • 1227 Views
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Premium subscription doesnt work on iPhone.

I have recently bought a premium subscription and it works fine on my computer and it says that I have a premium account on spotify.com. And when I log in to my iPhone with the same account, it says that I dont have premium and cant use it on mobile....

Newbie

I have recently bought a premium subscription and it works fine on my computer and it says that I have a premium account on spotify.com. And when I log in to my iPhone with the same account, it say...

Peter__

Community Legend

1065 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

UK account from Canada

Spotify team, I am abroad in Canada but have been paying as a subscriber in the UK where I am a permanent resident. After changing smart phone it took an hour to download spotify as google play did not list it in Canada. Had to do a manual install No...

Visitor

Spotify team,   I am abroad in Canada but have been paying as a subscriber in the UK where I am a permanent resident.   After changing smart phone it took an hour to download spotif...

Adam

Roadie

1165 Views

8 replies

0 likes

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  • 8 replies
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Solved!! Unlimited Still playing adverts...

I've had spotify unlimited for 3 months now, it was fine up until this month when it started playing adverts. The reason for this is because I lost my debit card so had to order a new one and obviously all my details changed...I have updated my card ...

Casual Listener

I've had spotify unlimited for 3 months now, it was fine up until this month when it started playing adverts.   The reason for this is because I lost my debit card so had to order a new one an...

Peter__

Community Legend

1671 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

not had a single reply from a support issue in 14 days. Spotify Case # 00148393

I am yet to receive a reply for the above support issue. I bought 100 credits on 26th June whilst using a premium subscription through virgin media. My subscription ended and I then subscribed to Spotify unlimited but then spotted that some of my cre...

Newbie

I am yet to receive a reply for the above support issue. I bought 100 credits on 26th June whilst using a premium subscription through virgin media. My subscription ended and I then subscribed t...

Peter__

Community Legend

716 Views

4 replies

0 likes

  • 716 Views
  • 4 replies
  • 0 likes

Disconnect remote service

Hi, I've used a friends iPad to play music and I forgot to disconnect my account on this device. Can you do it for me ?Thanks.

Music Fan

Hi, I've used a friends iPad to play music and I forgot to disconnect my account on this device. Can you do it for me ? Thanks.

Peter__

Community Legend

1433 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

how many devices for a premium a/c

I have spotify premium and connected it to my android. My wife has an Iphone 3gs can that device be allowed to connect with my premium a/c too? My son has a blackberry 9330 and can that be used in the a/c too?

Casual Listener

I have spotify premium and connected it to my android. My wife has an Iphone 3gs can that device be allowed to connect with my premium a/c too?  My son has a blackberry 9330 and can that be use...

Peter__

Community Legend

148128 Views

49 replies

0 likes

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  • 49 replies
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Referral not working

Hi, I just started using the spotify referal program, but it somehow doesn't seem to work. I only get "Clicks" instead of earnings, even though people register with my personal link, can anybody tell me what I am doing wrong? Also, is it normal to no...

Regular

Hi, I just started using the spotify referal program, but it somehow doesn't seem to work.   I only get "Clicks" instead of earnings, even though people register with my personal link, can a...

Peter__

Community Legend

2225 Views

16 replies

0 likes

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  • 16 replies
  • 0 likes

amex payment declined

hello allim trying to subcribe the 30 days free trial but when im entering my Amex details the site come back saying my details are wrong.Im sure the card is working fine as i have used it yesterday and the details are correct. what can i do? thanks ...

Casual Listener

hello all im trying to subcribe the 30 days free trial but when im entering my Amex details the site come back saying my details are wrong. Im sure the card is working fine as i have used it yester...

Peter__

Community Legend

1248 Views

5 replies

0 likes

  • 1248 Views
  • 5 replies
  • 0 likes

error code 410

i have problems with my premium account on my windows computer! says error code 410... cant find any error codes with that exact number, please help! thank you

Newbie

i have problems with my premium account on my windows computer! says error code 410... cant find any error codes with that exact number, please help! thank you

user-removed

Not applicable

1005 Views

4 replies

0 likes

  • 1005 Views
  • 4 replies
  • 0 likes

Can't log in to Spotify

This is strange. I thought it would be the firewall problem but I have made Spotify an exception and have uninstalled and reinstalled to no avail. My friend also has Spotify on his laptop and I managed to log in fine on that. Any ideas?

Visitor

This is strange. I thought it would be the firewall problem but I have made Spotify an exception and have uninstalled and reinstalled to no avail. My friend also has Spotify on his laptop and I manag...

Peter__

Community Legend

4490 Views

14 replies

0 likes

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Solved!! My friend accidentally connected his facebook to my spotify. What now?

My friend accidentally connected his facebook to my spottily. (Never touched facebook myself) I don't want to see his facebook friends all that **uh-oh**ty spam that comes with it, neither does he. So what can I do to unlink them? All i want is my ac...

Casual Listener

My friend accidentally connected his facebook to my spottily. (Never touched facebook myself) I don't want to see his facebook friends all that **uh-oh**ty spam that comes with it, neither does he....

buddylove

Newbie

934 Views

4 replies

0 likes

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  • 4 replies
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My account is disabled

Case Number 00728203 This morning I found my account is disabled and I have to make a new account to post this thread... I didn't make a chargeback for my payment, why is my account disabled because of that? Please check my account. account name: yuu...

Casual Listener

Case Number 00728203   This morning I found my account is disabled and I have to make a new account to post this thread...   I didn't make a chargeback for my payment, why is my acc...

Peter__

Community Legend

761 Views

4 replies

0 likes

  • 761 Views
  • 4 replies
  • 0 likes