Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
Cant seem to get my student account to work. Anyonr help. Ive tried the faq and emailed the customer response and no reply.ThanksPaul
Cant seem to get my student account to work. Anyonr help. Ive tried the faq and emailed the customer response and no reply. Thanks Paul
Community Legend
4577 Views
9 replies
0 likes
For about a week (possibly coinciding with a software update but I'm not sure, and definitely surviving yesterday's software update), I have been "following" someone I've never heard of. I click "Unfollow", but the change is not saved; the guy still ...
For about a week (possibly coinciding with a software update but I'm not sure, and definitely surviving yesterday's software update), I have been "following" someone I've never heard of. I click "Unf...
Community Legend
770 Views
2 replies
1 likes
Hey everyone, When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music to specific playlists for over a year now. is there any way tha...
Hey everyone, When I opened my spotify 2 days ago. All of my playlists and people I followed were gone, it was if I opened Spotify for the very first time again. I have been adding music t...
Community Legend
2034 Views
17 replies
0 likes
So I wanted to link a friend of mine to my Spotify profile using the URI but it's hard to do that when your account name is impossible to remember. Because I signed up through Facebook, I never got a say in what my account name was and I'm stuck with...
So I wanted to link a friend of mine to my Spotify profile using the URI but it's hard to do that when your account name is impossible to remember. Because I signed up through Facebook, I never got a...
Community Legend
2087 Views
6 replies
0 likes
I'm wondering if it's possible to force a logout for all connected devices? I've changed my password but the existing connections don't seem to be affected.
I'm wondering if it's possible to force a logout for all connected devices? I've changed my password but the existing connections don't seem to be affected.
Community Legend
711 Views
3 replies
0 likes
Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. I've changed password, but it doesn't help. Should I ju...
Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. &n...
Community Legend
1140 Views
4 replies
0 likes
I just got to looking at my credit card statement and as of last month I started getting charged $10.99 for Premium instead of $9.99. The account billing page says: You have an active Spotify Premium subscription. Your subscription will automatically...
I just got to looking at my credit card statement and as of last month I started getting charged $10.99 for Premium instead of $9.99. The account billing page says: You have an active ...
Community Legend
4971 Views
4 replies
0 likes
After reading a post that this is an issue that should be fixed, i still can't seem to get a subscription to Premium. I've been member since a couple years as a premium user, but had to cancel my creditcard for personal reasons. Now i thought hey, i ...
After reading a post that this is an issue that should be fixed, i still can't seem to get a subscription to Premium. I've been member since a couple years as a premium user, but had to cancel my cre...
Newbie
1288 Views
5 replies
0 likes
I have recently bought a premium subscription and it works fine on my computer and it says that I have a premium account on spotify.com. And when I log in to my iPhone with the same account, it says that I dont have premium and cant use it on mobile....
I have recently bought a premium subscription and it works fine on my computer and it says that I have a premium account on spotify.com. And when I log in to my iPhone with the same account, it say...
Community Legend
1128 Views
5 replies
0 likes
Spotify team, I am abroad in Canada but have been paying as a subscriber in the UK where I am a permanent resident. After changing smart phone it took an hour to download spotify as google play did not list it in Canada. Had to do a manual install No...
Spotify team, I am abroad in Canada but have been paying as a subscriber in the UK where I am a permanent resident. After changing smart phone it took an hour to download spotif...
Roadie
1251 Views
8 replies
0 likes
I've had spotify unlimited for 3 months now, it was fine up until this month when it started playing adverts. The reason for this is because I lost my debit card so had to order a new one and obviously all my details changed...I have updated my card ...
I've had spotify unlimited for 3 months now, it was fine up until this month when it started playing adverts. The reason for this is because I lost my debit card so had to order a new one an...
Community Legend
1723 Views
7 replies
0 likes
I am yet to receive a reply for the above support issue. I bought 100 credits on 26th June whilst using a premium subscription through virgin media. My subscription ended and I then subscribed to Spotify unlimited but then spotted that some of my cre...
I am yet to receive a reply for the above support issue. I bought 100 credits on 26th June whilst using a premium subscription through virgin media. My subscription ended and I then subscribed t...
Community Legend
757 Views
4 replies
0 likes
Hi, I've used a friends iPad to play music and I forgot to disconnect my account on this device. Can you do it for me ?Thanks.
Hi, I've used a friends iPad to play music and I forgot to disconnect my account on this device. Can you do it for me ? Thanks.
Community Legend
1458 Views
3 replies
0 likes
I have spotify premium and connected it to my android. My wife has an Iphone 3gs can that device be allowed to connect with my premium a/c too? My son has a blackberry 9330 and can that be used in the a/c too?
I have spotify premium and connected it to my android. My wife has an Iphone 3gs can that device be allowed to connect with my premium a/c too? My son has a blackberry 9330 and can that be use...
Community Legend
148513 Views
49 replies
0 likes
Hi, I just started using the spotify referal program, but it somehow doesn't seem to work. I only get "Clicks" instead of earnings, even though people register with my personal link, can anybody tell me what I am doing wrong? Also, is it normal to no...
Hi, I just started using the spotify referal program, but it somehow doesn't seem to work. I only get "Clicks" instead of earnings, even though people register with my personal link, can a...
Community Legend
2329 Views
16 replies
0 likes
hello allim trying to subcribe the 30 days free trial but when im entering my Amex details the site come back saying my details are wrong.Im sure the card is working fine as i have used it yesterday and the details are correct. what can i do? thanks ...
hello all im trying to subcribe the 30 days free trial but when im entering my Amex details the site come back saying my details are wrong. Im sure the card is working fine as i have used it yester...
Community Legend
1278 Views
5 replies
0 likes
i have problems with my premium account on my windows computer! says error code 410... cant find any error codes with that exact number, please help! thank you
i have problems with my premium account on my windows computer! says error code 410... cant find any error codes with that exact number, please help! thank you
Not applicable
1043 Views
4 replies
0 likes
This is strange. I thought it would be the firewall problem but I have made Spotify an exception and have uninstalled and reinstalled to no avail. My friend also has Spotify on his laptop and I managed to log in fine on that. Any ideas?
This is strange. I thought it would be the firewall problem but I have made Spotify an exception and have uninstalled and reinstalled to no avail. My friend also has Spotify on his laptop and I manag...
Community Legend
4613 Views
14 replies
0 likes
My friend accidentally connected his facebook to my spottily. (Never touched facebook myself) I don't want to see his facebook friends all that **uh-oh**ty spam that comes with it, neither does he. So what can I do to unlink them? All i want is my ac...
My friend accidentally connected his facebook to my spottily. (Never touched facebook myself) I don't want to see his facebook friends all that **uh-oh**ty spam that comes with it, neither does he....
Newbie
986 Views
4 replies
0 likes
Case Number 00728203 This morning I found my account is disabled and I have to make a new account to post this thread... I didn't make a chargeback for my payment, why is my account disabled because of that? Please check my account. account name: yuu...
Case Number 00728203 This morning I found my account is disabled and I have to make a new account to post this thread... I didn't make a chargeback for my payment, why is my acc...
Community Legend
809 Views
4 replies
0 likes
