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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785500 Views

18 replies

29 likes

  • 785500 Views
  • 18 replies
  • 29 likes

Ad Content

I'm wondering if there is any way to change my account setting so that the ad content I receive is "work-friendly." I have no problem with advertising, since I'm using Spotify for free. I realize that advertisers help to keep this service free, and f...

Newbie

I'm wondering if there is any way to change my account setting so that the ad content I receive is "work-friendly." I have no problem with advertising, since I'm using Spotify for free. I realize tha...

Thedev

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Premium account not working on iPad

Hey! I´ve had my spotify premium account for several months, but yesterday i could not get access to it on my iphone! How come my acount is no longer working on my iphone?

Newbie

Hey!   I´ve had my spotify premium account for several months, but yesterday i could not get access to it on my iphone!   How come my acount is no longer working on my iph...

Liam

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Continues billing after canceling premium

I cancelled my Premium months ago yet my credit card continues to be billed the $9.99. I am unable to use any of the premium services on my iphone or computer. I have contacted spotify via their contact form and have received no response after 1 week...

Casual Listener

I cancelled my Premium months ago yet my credit card continues to be billed the $9.99. I am unable to use any of the premium services on my iphone or computer. I have contacted spotify via their cont...

Thedev

Community Legend

332 Views

1 replies

0 likes

Account
Premium
Subscription
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Can't change back to my own country after being abroad - grayed out!

After having lived in the US for 8 months I've been back to Sweden for 2 weeks and somehow thought it would change automatically as it did when I went over there. No dice though , and I can't go to my profile and change the info there either. It's gr...

Casual Listener

After having lived in the US for 8 months I've been back to Sweden for 2 weeks and somehow thought it would change automatically as it did when I went over there. No dice though , and I can't go to m...

Thedev

Community Legend

613 Views

4 replies

1 likes

Account
  • 613 Views
  • 4 replies
  • 1 likes

How long does it take to get a response?

I e-mail Spotify a few days ago, I really need this sorted soon, anyone know how long it usually takes for them to respond?

Regular

I e-mail Spotify a few days ago, I really need this sorted soon, anyone know how long it usually takes for them to respond?

Robbie

Spotify Legend

1977 Views

12 replies

0 likes

  • 1977 Views
  • 12 replies
  • 0 likes

Help changing credit card info!

All I need to do is change my credit card info to a different credit card number. I cant find anywhere on the website or the mobile app to do this. Help please. thx!

Newbie

All I need to do is change my credit card info to a different credit card number. I cant find anywhere on the website or the mobile app to do this. Help please. thx!

Robbie

Spotify Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Min spotify pin kod funkar inte. och har redan väntat 24 timmar.

Jag köpte 14 sept först 2 premiumkort till mina barn att ladda från min dator till deras iphones. Har gjort det förut. Detta gick inte, koden var inte godkänd (invalid) . Då gick jag tillbaka till ICA affären som jag köpt dessa dom ville att jag skul...

Regular

Jag köpte 14 sept först 2 premiumkort till mina barn att ladda från min dator till deras iphones. Har gjort det förut. Detta gick inte, koden var inte godkänd (invalid) . Då gick jag tillbaka ti...

Thedev

Community Legend

681 Views

1 replies

0 likes

  • 681 Views
  • 1 replies
  • 0 likes

Problems with my account

I am somewhat confused.. I have a premium account that I use to loggin on my computer and I attempted to log into spotify on my tv and all of my playlists are gone... I've signed out and back in and nothing. I can't seem to sign in with my facebook s...

Casual Listener

I am somewhat confused.. I have a premium account that I use to loggin on my computer and I attempted to log into spotify on my tv and all of my playlists are gone... I've signed out and back in and ...

Joe

Community Legend

596 Views

7 replies

0 likes

Other
Premium
  • 596 Views
  • 7 replies
  • 0 likes

Convert Facebook account to spotify only account

Is it possible to convert my facebook spotify account which I have unlimited on, to a regular account as to let me change the password? I want to have a password for spotify independent of my facebook account.

Newbie

Is it possible to convert my facebook spotify account which I have unlimited on, to a regular account as to let me change the password? I want to have a password for spotify independent of my faceb...

Joe

Community Legend

10160 Views

1 replies

1 likes

Account
Login
Security
  • 10160 Views
  • 1 replies
  • 1 likes

Two Accounts

Hey, I have two spotify accounts - csutherland and callysutherland. Would it be possible for my csutherland account to be deleted please? I just wish to make things a little more streamlined! Thank you!

Newbie

Hey,   I have two spotify accounts - csutherland and callysutherland. Would it be possible for my csutherland account to be deleted please? I just wish to make things a little more streamlin...

Liam

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Just moved to another country, but made my account in USA. Trying to upgrade to premium, but can't.

So I just moved to another country, but had an account in USA. I was able to listen for 14 days and now can't, so it says to upgrade to a premium account. When I try, it just says "Spotify is not available in your country." Is there any way to upgrad...

Newbie

So I just moved to another country, but had an account in USA. I was able to listen for 14 days and now can't, so it says to upgrade to a premium account. When I try, it just says "Spotify is not ava...

Liam

Community Legend

307 Views

1 replies

0 likes

Premium
  • 307 Views
  • 1 replies
  • 0 likes

Payment troubles - Turkey

Hi Spotify Community Im having trouble using my spotify I am recently working in Turkey have been using my spotify down here with great joy But i also recently changed bank and now im not paying with the right creditcard no more and now i cant pay mo...

Casual Listener

Hi Spotify Community   Im having trouble using my spotify 😞 I am recently working in Turkey have been using my spotify down here with great joy 🙂 But i also recently changed bank and now...

Joe

Community Legend

683 Views

5 replies

0 likes

Premium
  • 683 Views
  • 5 replies
  • 0 likes

Facebook disabled

My Facebook has been disabled and its linked to my spotify. I'm being charged and I can't reactivate it. Is there a contact number for customer services? Is it possible to use my email address and change to a spotify account?

Newbie

My Facebook has been disabled and its linked to my spotify. I'm being charged and I can't reactivate it. Is there a contact number for customer services? Is it possible to use my email address and ch...

user-removed

Not applicable

351 Views

1 replies

0 likes

Premium
Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Got Premium, randomly treated as basic

Hi, I've had my account for quite a long time now. I'm not connected via Facebook and will remain so. Randomly when I login via Chrome to use the webplayer I get treated as I had a basic account and offered to become Premium.And it's not even in the ...

Regular

Hi,   I've had my account for quite a long time now. I'm not connected via Facebook and will remain so. Randomly when I login via Chrome to use the webplayer I get treated as I had a basic...

Joe

Community Legend

505 Views

5 replies

0 likes

  • 505 Views
  • 5 replies
  • 0 likes

Premium via Twitter

Today, two twitter accounts started following me and added my twitter account to a list called "Spotify Premium Codes". The accounts are @EliteViPHacks and @Spotify4Premium. Is there something I should/could do?

Newbie

Today, two twitter accounts started following me and added my twitter account to a list called "Spotify Premium Codes". The accounts are @EliteViPHacks and @Spotify4Premium.   ...

Thedev

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Premium account user name & password

I changed computer and I cannot anymore log in to my premium account because I have forgotten my user name and pass word of it. The monthly payment is still taking from my credit card but I don't know how I could get back my user name and password (n...

Newbie

I changed computer and I cannot anymore log in to my premium account because I have forgotten my user name and pass word of it. The monthly payment is still taking from my credit card but I don't kno...

Joe

Community Legend

1695 Views

1 replies

0 likes

  • 1695 Views
  • 1 replies
  • 0 likes

Log in- error 408

Hi there. I signed up for the first time in US and now moved back to Portugal Europe. Since a few days ago both in my iPad and iPhone the same error 408 occurs every time I try to sign in. I've read that it's due to this moving around from one place ...

Newbie

Hi there. I signed up for the first time in US and now moved back to Portugal Europe. Since a few days ago both in my iPad and iPhone the same error 408 occurs every time I try to sign in. I've read ...

Joe

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Can't redeem spotify premium

Hello, I have received a 3 month Spotify Premium gift for which I have a code. When I follow the link I got via email it says: "You can not redeem this code, you have another product than this product would give you. To redeem this code, please eithe...

Newbie

Hello, I have received a 3 month Spotify Premium gift for which I have a code. When I follow the link I got via email it says: "You can not redeem this code, you have another product than this produc...

Thedev

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Nothing is Happening

I cannot download any music on Spotify. What do I pay after my first free month? I'm not sure if I have one subscription or two. I saw no way to download music after signing up. So I signed up again. The message said there is someone already using th...

Newbie

I cannot download any music on Spotify.  What do I pay after my first free month?     I'm not sure if I have one subscription or two.  I saw no way to download music after sig...

Joe

Community Legend

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Premium member(fr) Bank card(us) but Use spotify in Thailand(mobile)?

Hi, I used to be a premium member in France (account), used the bank card in France. But I moved to Bangkok, Thailand since last month. I can not use spotify in Thailand. I've tried to fill my Thai card but it can't be changed. So, If i have another ...

Regular

Hi, I used to be a premium member in France (account), used the bank card in France. But I moved to Bangkok, Thailand since last month. I can not use spotify in Thailand. I've tried to fill my Th...

Joe

Community Legend

388 Views

1 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 388 Views
  • 1 replies
  • 0 likes