Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
All I need to do is change my credit card info to a different credit card number. I cant find anywhere on the website or the mobile app to do this. Help please. thx!
All I need to do is change my credit card info to a different credit card number. I cant find anywhere on the website or the mobile app to do this. Help please. thx!
Spotify Legend
458 Views
1 replies
0 likes
Jag köpte 14 sept först 2 premiumkort till mina barn att ladda från min dator till deras iphones. Har gjort det förut. Detta gick inte, koden var inte godkänd (invalid) . Då gick jag tillbaka till ICA affären som jag köpt dessa dom ville att jag skul...
Jag köpte 14 sept först 2 premiumkort till mina barn att ladda från min dator till deras iphones. Har gjort det förut. Detta gick inte, koden var inte godkänd (invalid) . Då gick jag tillbaka ti...
Community Legend
736 Views
1 replies
0 likes
I am somewhat confused.. I have a premium account that I use to loggin on my computer and I attempted to log into spotify on my tv and all of my playlists are gone... I've signed out and back in and nothing. I can't seem to sign in with my facebook s...
I am somewhat confused.. I have a premium account that I use to loggin on my computer and I attempted to log into spotify on my tv and all of my playlists are gone... I've signed out and back in and ...
Community Legend
734 Views
7 replies
0 likes
Is it possible to convert my facebook spotify account which I have unlimited on, to a regular account as to let me change the password? I want to have a password for spotify independent of my facebook account.
Is it possible to convert my facebook spotify account which I have unlimited on, to a regular account as to let me change the password? I want to have a password for spotify independent of my faceb...
Community Legend
10224 Views
1 replies
1 likes
Hey, I have two spotify accounts - csutherland and callysutherland. Would it be possible for my csutherland account to be deleted please? I just wish to make things a little more streamlined! Thank you!
Hey, I have two spotify accounts - csutherland and callysutherland. Would it be possible for my csutherland account to be deleted please? I just wish to make things a little more streamlin...
Community Legend
381 Views
1 replies
0 likes
So I just moved to another country, but had an account in USA. I was able to listen for 14 days and now can't, so it says to upgrade to a premium account. When I try, it just says "Spotify is not available in your country." Is there any way to upgrad...
So I just moved to another country, but had an account in USA. I was able to listen for 14 days and now can't, so it says to upgrade to a premium account. When I try, it just says "Spotify is not ava...
Community Legend
366 Views
1 replies
0 likes
Hi Spotify Community Im having trouble using my spotify I am recently working in Turkey have been using my spotify down here with great joy But i also recently changed bank and now im not paying with the right creditcard no more and now i cant pay mo...
Hi Spotify Community Im having trouble using my spotify 😞 I am recently working in Turkey have been using my spotify down here with great joy 🙂 But i also recently changed bank and now...
Community Legend
1193 Views
5 replies
0 likes
My Facebook has been disabled and its linked to my spotify. I'm being charged and I can't reactivate it. Is there a contact number for customer services? Is it possible to use my email address and change to a spotify account?
My Facebook has been disabled and its linked to my spotify. I'm being charged and I can't reactivate it. Is there a contact number for customer services? Is it possible to use my email address and ch...
Not applicable
406 Views
1 replies
0 likes
Hi, I've had my account for quite a long time now. I'm not connected via Facebook and will remain so. Randomly when I login via Chrome to use the webplayer I get treated as I had a basic account and offered to become Premium.And it's not even in the ...
Hi, I've had my account for quite a long time now. I'm not connected via Facebook and will remain so. Randomly when I login via Chrome to use the webplayer I get treated as I had a basic...
Community Legend
623 Views
5 replies
0 likes
Today, two twitter accounts started following me and added my twitter account to a list called "Spotify Premium Codes". The accounts are @EliteViPHacks and @Spotify4Premium. Is there something I should/could do?
Today, two twitter accounts started following me and added my twitter account to a list called "Spotify Premium Codes". The accounts are @EliteViPHacks and @Spotify4Premium. ...
Community Legend
305 Views
1 replies
0 likes
I changed computer and I cannot anymore log in to my premium account because I have forgotten my user name and pass word of it. The monthly payment is still taking from my credit card but I don't know how I could get back my user name and password (n...
I changed computer and I cannot anymore log in to my premium account because I have forgotten my user name and pass word of it. The monthly payment is still taking from my credit card but I don't kno...
Community Legend
1752 Views
1 replies
0 likes
Hi there. I signed up for the first time in US and now moved back to Portugal Europe. Since a few days ago both in my iPad and iPhone the same error 408 occurs every time I try to sign in. I've read that it's due to this moving around from one place ...
Hi there. I signed up for the first time in US and now moved back to Portugal Europe. Since a few days ago both in my iPad and iPhone the same error 408 occurs every time I try to sign in. I've read ...
Community Legend
424 Views
1 replies
0 likes
Hello, I have received a 3 month Spotify Premium gift for which I have a code. When I follow the link I got via email it says: "You can not redeem this code, you have another product than this product would give you. To redeem this code, please eithe...
Hello, I have received a 3 month Spotify Premium gift for which I have a code. When I follow the link I got via email it says: "You can not redeem this code, you have another product than this produc...
Community Legend
482 Views
1 replies
0 likes
I cannot download any music on Spotify. What do I pay after my first free month? I'm not sure if I have one subscription or two. I saw no way to download music after signing up. So I signed up again. The message said there is someone already using th...
I cannot download any music on Spotify. What do I pay after my first free month? I'm not sure if I have one subscription or two. I saw no way to download music after sig...
Community Legend
306 Views
1 replies
0 likes
Hi, I used to be a premium member in France (account), used the bank card in France. But I moved to Bangkok, Thailand since last month. I can not use spotify in Thailand. I've tried to fill my Thai card but it can't be changed. So, If i have another ...
Hi, I used to be a premium member in France (account), used the bank card in France. But I moved to Bangkok, Thailand since last month. I can not use spotify in Thailand. I've tried to fill my Th...
Community Legend
479 Views
1 replies
0 likes
Spotify should change name. Spotify often quits unexpectedly, but ever since I changed to PREMIUM and started using it on my iPhone5, the following pattern happens: 1. SPOTIFY quits every second time I add a song to a playlist. 2. SPOTIFY quits every...
Spotify should change name. Spotify often quits unexpectedly, but ever since I changed to PREMIUM and started using it on my iPhone5, the following pattern happens: 1. SPOTIFY...
Community Legend
647 Views
2 replies
0 likes
I don't want any of my information public. How do I remove it.
I don't want any of my information public. How do I remove it.
Community Legend
11799 Views
3 replies
1 likes
The bank card that is tied to this account was stolen. Charges were racked up and the card is now disabled. I'm due to be billed in a few days but I don't have new account information yet and won't til some disputed charges are cleared up. Can billin...
The bank card that is tied to this account was stolen. Charges were racked up and the card is now disabled. I'm due to be billed in a few days but I don't have new account information yet...
Community Legend
788 Views
1 replies
0 likes
Hi, I tried to use the spotify web player at school but couldn't connect to my account due to web restrictions. I always used my facebook to connect to spotify si I understand they are kinda connected. I tried to connect with a username i found (comp...
Hi, I tried to use the spotify web player at school but couldn't connect to my account due to web restrictions. I always used my facebook to connect to spotify si I understand they are k...
Community Legend
1219 Views
4 replies
0 likes
In the recent activity section of my profile, spotify uses my facebook name--but only the first part of my double name--i.e., it displays "Mary" and not "Mary Jane". That is, in the favorites section--as it is on facebook--my full name is displayed: ...
In the recent activity section of my profile, spotify uses my facebook name--but only the first part of my double name--i.e., it displays "Mary" and not "Mary Jane". That is, in the favorites section...
Community Legend
1772 Views
7 replies
0 likes
