Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 67183 Views
  • 48 replies
  • 108 likes
  • 67183 Views
  • 48 replies
  • 108 likes

Can't find these songs on Spotify

Hi people!There are some songs and albums that I personally like that I can't find on Spotify at the moment. It would be perfect if they could be added! Songs:Rage your dream - M.O.V.E.乌兰巴托的夜（Ulanbator Nights） - 谭维维九儿 - 谭晶只要有你 - 孙楠/那英天地都在我心中 - 秋野笑傲江湖...

  • Newbie
  • Hi people! There are some songs and albums that I personally like that I can't find on Spotify at the moment. It would be perfect if they could be added!   Songs: Rage your dream - M.O.V.E. ...
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo desactivar el modo aleatorio en Spotify

En Spotify, en la sección de ajustes no me aparece nada sobre desactivar en modo aleatorio, muchas personas dicen que debería estar un botón con el icono de aleatorio cuando estoy escuchando una canción, pero a mí no me aparece

  • Visitor
  • En Spotify, en la sección de ajustes no me aparece nada sobre desactivar en modo aleatorio, muchas personas dicen que debería estar un botón con el icono de aleatorio cuando estoy escuchando una canc...
  • Dian
  • Spotify Legend
  • 1822 Views
  • 3 replies
  • 1 likes
  • 1822 Views
  • 3 replies
  • 1 likes

Superuser Contribution ??? ANYONE? Where/ how to find new releases / albums ???

Please help,I didn´t find any satisfying answers.How can I find new releases by date and category? I do not want to use "my" release radar...I want to find new stuff by release.Just like walking into the record store each month and check new albums. ...

  • Regular
  • Please help, I didn´t find any satisfying answers. How can I find new releases by date and category?   I do not want to use "my" release radar... I want to find new stuff by release. Just ...
  • Eni
  • Moderator
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Party and**bleep** gone?

Why is party and**bleep** by notorious gone on Spotify? I am located in Sweden but it seems to be more people than me that can’t play it.

  • Visitor
  • Why is party and**bleep** by notorious gone on Spotify?   I am located in Sweden but it seems to be more people than me that can’t play it.   
  • geovanebento
  • Roadie
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Prince of Egypt Soundtrack unavailable? Visible but I can’t play any songs

I can see the Prince of Egypt original movie soundtrack, save it and all, but I can’t play a single song except ‘River Lullaby’ by Amy Grant - what’s happening?

  • Visitor
  • I can see the Prince of Egypt original movie soundtrack, save it and all, but I can’t play a single song except ‘River Lullaby’ by Amy Grant - what’s happening?
  • geovanebento
  • Roadie
  • 1573 Views
  • 1 replies
  • 1 likes
  • 1573 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs not downloading

PlanPremiumCountryUSDeviceiPhone 14Operating SystemiOS 16.3.1 My Question or IssueSongs won’t download and even when I’m on WiFi the red download thing pops up randomly. I have storage on my phone, I deleted and offloaded the app and reinstalled it b...

  • Newbie
  • Plan Premium Country US Device iPhone 14 Operating System iOS 16.3.1   My Question or Issue Songs won’t download and even when I’m on WiFi the red download thing pops up randomly. &nbs...
  • AlejaR
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Global/Regional Charts

Hey there! I have some questions about how streams are calculated for Global Charts, such as: - The streams that are counted in the Global Charts, but do not belong to as especific territory/region (the surplus, after we add the regional ones) are on...

  • Casual Listener
  • Hey there!   I have some questions about how streams are calculated for Global Charts, such as:   - The streams that are counted in the Global Charts, but do not belong to as especific ...
  • Ba_GBS
  • Casual Listener
  • 1892 Views
  • 2 replies
  • 0 likes
  • global charts
    Regional Charts
    Spotify Charts
    Streams
  • 1892 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] feedback bug

hi there, I am reaching out about the feedback option next to songs and release radar suggestions. I continually press "hide this song," and ironically, the SAME tracks appear every week on my release radar. the current algorithm or setting does not ...

  • Casual Listener
  • hi there,   I am reaching out about the feedback option next to songs and release radar suggestions. I continually press "hide this song," and ironically, the SAME tracks appear every week on ...
  • chloemiu
  • Casual Listener
  • 846 Views
  • 4 replies
  • 1 likes
  • Desktop
    Playlists
  • 846 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify keeps recommending german songs to me and it keeps getting worse.

It has been going on for years. I've never listened german music, not that I hate it but I don't understand it and Spotify keeps recommending it to me for some reason and I don't know why and it keeps getting worse, like every 3rd song today. In year...

  • Visitor
  • It has been going on for years. I've never listened german music, not that I hate it but I don't understand it and Spotify keeps recommending it to me for some reason and I don't know why and it keep...
  • Alex
  • Spotify Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual Issue

PlanPremiumCountryUK DeviceSamsung A53, HP laptopOperating SystemAndriod 12, Windows 10 My Question or Issue Whenever I play a song, about 10 seconds in, the lyrics and the time bar at the bottom will skip back by about 2/3 seconds and will remain ou...

  • Casual Listener
  • Plan Premium Country UK   Device Samsung A53, HP laptop Operating System Andriod 12, Windows 10   My Question or Issue   Whenever I play a song, about 10 secon...
  • AlejaR
  • Moderator
  • 479 Views
  • 3 replies
  • 0 likes
  • music
    Songs Unsyncing
  • 479 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why albums on Spotify are "different"?

Hello Spotify and everybody who is watching this! I am a new user because Spotify has recently been launched on my country and I have 9 days since I have opened an account on Spotify. The point is that firstly, it looked amazing and everything was no...

  • Visitor
  • Hello Spotify and everybody who is watching this!   I am a new user because Spotify has recently been launched on my country and I have 9 days since I have opened an account on Spotify. The po...
  • Erin_1593
  • Casual Listener
  • 2980 Views
  • 3 replies
  • 1 likes
  • 2980 Views
  • 3 replies
  • 1 likes

Artist radio plays only one song of this artist

I like listening to radio station based on certain artists. I found out that radio based on Chamber Choir 441 Hz always starts with the same song of 441 Hz and it's the only song of this artist on the playlist (see screen attached). It's always the s...

  • Casual Listener
  • I like listening to radio station based on certain artists. I found out that radio based on Chamber Choir 441 Hz always starts with the same song of 441 Hz and it's the only song of this artist on th...
  • Kilowatts
  • Newbie
  • 1789 Views
  • 4 replies
  • 0 likes
  • radio algorithm
    Radio Playlist
  • 1789 Views
  • 4 replies
  • 0 likes

Superuser Contribution to kontoer må switche over alt innholdet til hverandre

Jeg har en konto for meg selv og min mann under samme konto, men med to forskjellige mailer. På min mail har vi med uhell fått alle sangene og lister til min mann, og på hans mail er mine sanger og lister. Vi hadde villet bytte over, sånn at jeg fikk...

  • Visitor
  • Jeg har en konto for meg selv og min mann under samme konto, men med to forskjellige mailer. På min mail har vi med uhell fått alle sangene og lister til min mann, og på hans mail er mine sanger og l...
  • Yordan
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Majority of songs from new album keep auto-skipping

When playing the 'How to build a garden's album by Nanna, only 3 of the songs will play. On some occasions, other songs have popped up to play next but immediately and automatically skipped after less than a second. Recommended songs will play, just ...

  • Visitor
  • When playing the 'How to build a garden's album by Nanna, only 3 of the songs will play. On some occasions, other songs have popped up to play next but immediately and automatically skipped after les...
  • Yordan
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

song not yet on spotify

"Get A Life" by Ian Anderson is a great song, but it's not on Spotify yet. that's unfortunate because youtube sucks. How to get that song on Spotify?

  • Newbie
  • "Get A Life" by Ian Anderson is a great song, but it's not on Spotify yet. that's unfortunate because youtube sucks. How to get that song on Spotify?
  • Amay
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i save music to my cd or thumb drive ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution where can i find my downloads, and i wont to copy them to my thumb drive

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Two artists have the same name; I keep getting songs from the wrong one.

There are two artists with the same name on Spotify: metal band stylized "HIM" (https://open.spotify.com/artist/74aLweE8FHHf4yN5TWv1GM) and another rap artist stylized "Him". I keep getting recommendations to the rap artist's songs despite being inte...

  • Casual Listener
  • There are two artists with the same name on Spotify: metal band stylized "HIM" (https://open.spotify.com/artist/74aLweE8FHHf4yN5TWv1GM) and another rap artist stylized "Him". I keep getting recommend...
  • Billy-J
  • Spotify Star
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

Superuser Contribution Album is not available for me but my friend can play it.

Album "Where is Piemont" by Malky looks unavailable but my friend from the same country can play it. All of the other songs are available for me except this album. The only issue I can think of is the fact that my acc is still american and she has a ...

  • Casual Listener
  • Album "Where is Piemont" by Malky looks unavailable but my friend from the same country can play it. All of the other songs are available for me except this album. The only issue I can think of is ...
  • Lyubka
  • Moderator
  • 527 Views
  • 4 replies
  • 0 likes
  • 527 Views
  • 4 replies
  • 0 likes