Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Mac
Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....
Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...
Plan: FreeCountry: USADevice: Macbook Pro 2018Operating System: MacOS 10.14.5 The save icon is not centered on the actual button and is right aligned. Twice I have accidentally clicked just to the right of the icon and actually clicked remove. The ex...
Plan: PremiumCountry: USA Device: Macbook ProOperating System: MacOS Mojave 10.14.2 I've added a Spotify playlist embed on two client websites - one Shopify and one Squarespace. On each, the Spotify embed box says "Something Went Wrong." Any ideas? I...
I'd like an option in the playlist settings menu (...) to randomize the order of the playlist. I made a playlist with over 250 songs and I don't have the time to try to randomize them one by one.When my friends press play and forget to press the shuf...
PlanPremiumCountry: USA Devicemac book airOperating System My Question or Issue: I used to be able play music I downloaded offline but it won't let me. I completely unistalled spotifly and cleared caches and then reinstalled still having same problem
Brief description of the issue: App loads correctley and loads saved tracks and playlists, but without any artwork, every playlist is empty and music playback doesn't work. The web player works without any issue in Chrome browser. The issue appeared ...
Plan: Premium FamilyCountry: Sweden Device: Macbook Pro 15" mid 2019Operating System: macOs 10.14.5 My Question or IssueHi!I use Spotify Connect from all of my devices at home, mostly the one that is closest to me at the moment. I´m used to change th...
Is it possible to download the list of song names, artist, album and playlist order in the event i want to purchase ths songs? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...
Plan: PremiumCountry: USA Devices: MB Pro, Iphone XR My Question or IssueMy spotify clients keep halting playback, playing on a device called "STORE_STOREID-CPU" - see the attached screenshot. What is this device and how do I remove it from my accoun...
Free | United StatesMacbook Pro (Retina 13" Mid-2014)MacOS Mojave This single ad absolutely refuses to play. To get around it, I have to ⌘Q and completely reopen Spotify, every time it plays. This is the only ad that won't play, and only on desktop, ...
PlanPremiumCountryAustraliaDevice(iPhone XR, Macbook Pro late 2011)Operating System(iOS 10, ) I'm having a problem I hope someone can help with. The desktop app shows local files and plays them just fine, that have been put into playlists. The downlo...
Hello, There is an issue which bothered me for months now. I often have spotify up on my second monitor while working. Because it is not the only winow I need to have open beside my main monitor, I try to minimize it as much as I can. The thing is, n...
I was a regular user of the "New albums & singles" page that could be found under Browse -> New Releases. However the last releases shown there are from 2018, if I'm not mistaken out of the last week of 2018. It is the same thing for a couple of Germ...
See picture, bottom advert covers the texts from the content, which is already scrolled to the bottom and cannot moved further up to actually see what's there. Edit: OSX desktop client.
Plan: Spotify PremiumCountry: United States Device: Macbook Pro 15" 2017Operating System: macOS Mojave 10.14.5Spotify Version: 1.1.12.449.g4109e645 Brief description of the issue: When I update my playlist cover/description, it will initially show as...
Hello! I have sent a collaborative playlist to my friends, but one of them can't open it at all on her iPhone 6 on the latest iOS. I have Premium, but she has a free account. USA.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to filter my playlists on my Spotify app on Macbook. Apparantly this is no longer poss...
PlanPremiumCountryUSA DeviceMacbook Pro late 2013Operating SystemMojave My Question or IssueWhen I listen to spotify on the desktop app, I like to have the album art as big as possible because I like to see it. However the album art uses the same sid...
PlanPremiumCountryUSADeviceMacBookOperating SystemHigh Sierra 10.13.6 My Question or IssueI couldn't download recently added Mac "Local Files" onto my android Pixel phone. In desperation, I uninstalled Spotify on my mac, and have since found Apple no...
On a mac mini the art work doesnt down load. The whole system is glitching in many ways. Spotify says it is not longer supported in few months and apple isnt providing updates. How do i revert to an older version of Spotify that will be more stable? ...
I can only use Spotify on the MacBook via "Web Player (Chrome)". Clicking on the Spotify in the menu bar simpy elicits yet another download and all I get is a black Spotify page that does nothing, altho it's shown in finder as another drive (like a b...