Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2442 Views
1 replies
0 likes

2442 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4896 Views
1 replies
0 likes

4896 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3582 Views
1 replies
3 likes

3582 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39448 Views
19 replies
1 likes
music stops

39448 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165372 Views
0 replies
35 likes
Mac

165372 Views
0 replies
35 likes

Local Files Not Showing Up

PlanPremiumCountryUK DeviceMacbook AirOperating SystemmacOS High Sierra Version 10.13.5 My Question or Issue I can't get any files to show up in my local files tab at all. I have checked the local files section to check that the folder is in there, a...

K00lDudE1
Casual Listener
Plan Premium Country UK Device Macbook Air Operating System macOS High Sierra Version 10.13.5 My Question or Issue I can't get any files to show up in my local files ta...
2018-07-10 8:24:54 AM
2018-07-10 9:40:12 AM
Loxer
Community Legend
2230 Views
1 replies
0 likes

2230 Views
1 replies
0 likes

Solved!! [Mac] UI bug

Plan: PremiumCountry: PortugalDevice: Macbook Pro early 2017Operating System: MacOS High Sierra My Question or IssueHello everyone, I'm not entirely sure this is a bug or a feature of the new version of Spotify, but I want to report this as I find it...

Captura de ecrã 2018-07-08, às 18.55.48.png

Captura de ecrã 2018-07-08, às 18.55.38.png

RuiRodrigues
Casual Listener
Plan: Premium Country: Portugal Device: Macbook Pro early 2017 Operating System: MacOS High Sierra My Question or Issue Hello everyone, I'm not entirely...
2018-07-08 8:15:46 PM
2018-07-09 11:32:12 PM
Loxer
Community Legend
1635 Views
3 replies
0 likes

1635 Views
3 replies
0 likes

Desktop not showing album covers

I tried to expand the little album art thing but it disappeared and now I can't see any of them, I tried resizing and still nothing

georgiepie
Casual Listener
I tried to expand the little album art thing but it disappeared and now I can't see any of them, I tried resizing and still nothing
2018-07-09 10:31:24 PM
2018-07-09 11:26:27 PM
Loxer
Community Legend
1036 Views
3 replies
0 likes

1036 Views
3 replies
0 likes

Spotify autoplay not working

PlanFree DeviceMacbook Pro early 2015 Operating SystemMacOS High Sierra My Question or Issue Basically as the title says, the autoplay is not working. I'll pick a song and it'll reach the end and all I hear is silence. I definitely have autoplay turn...

magnamious
Casual Listener
Plan Free Device Macbook Pro early 2015 Operating System MacOS High Sierra My Question or Issue Basically as the title says, the autoplay is not working. I'l...
2018-07-08 12:50:15 AM
2018-07-09 8:48:05 PM
magnamious
Casual Listener
9506 Views
2 replies
4 likes

9506 Views
2 replies
4 likes

Sidebar width changes when hovering playlists

PlanPremiumCountryEstoniaDeviceMacbook Pro late 2016Operating SystemHigh Sierra 10.13.3 My Question or IssueSidebar width changes when playlist is hovered and therefor whole view is pushed to the right causing weird jumps.Added a video to demonstrate...

andrestaht
Casual Listener
Plan Premium Country Estonia Device Macbook Pro late 2016 Operating System High Sierra 10.13.3 My Question or Issue Sidebar width changes when playlist is hovered and therefor w...
2018-06-18 11:17:17 AM
2018-07-09 4:40:28 PM
Loxer
Community Legend
21439 Views
6 replies
1 likes

21439 Views
6 replies
1 likes

Solved!! Can't see number of plays by hovering mouse over ratings bar

Macbook Air late 2016Version 10.10.5 Hi! I am a little confused because I just updated to the most recent version of Spotify on my MacBook Air, but for whatever reason I can't hover over the plays bar next to a song and see the number of plays anymor...

mmm201
Newbie
Macbook Air late 2016 Version 10.10.5 Hi! I am a little confused because I just updated to the most recent version of Spotify on my MacBook Air, but for whatever reason I can't hove...
2018-07-09 4:58:48 AM
2018-07-09 9:37:55 AM
Loxer
Community Legend
931 Views
1 replies
0 likes

931 Views
1 replies
0 likes

Change font size on desktop application

I must have hit something strange, and now the font of everything within the Spotify application on my computer is very small. I tried to search online and in this forum and hitting "Control +" is not working for me. It's caused me to not want to use...

thorvonclemson
Newbie
I must have hit something strange, and now the font of everything within the Spotify application on my computer is very small. I tried to search online and in this forum and hitting "Control +" is no...
2018-07-09 6:07:00 AM
2018-07-09 9:15:00 AM
Loxer
Community Legend
2936 Views
1 replies
1 likes

2936 Views
1 replies
1 likes

Friend Feed not working

My friend feed stopped working today. I click try again but it will not load. I tried logging into my other account and the friend feed worked perfectly on that account. Note that I did use the other account on the same laptop. I'm using Spotify Free...

randycool279
Regular
My friend feed stopped working today. I click try again but it will not load. I tried logging into my other account and the friend feed worked perfectly on that account. Note that I did use the other...
2018-06-23 1:20:08 AM
2018-07-08 11:22:52 PM
randycool279
Regular
756 Views
3 replies
0 likes

756 Views
3 replies
0 likes

Solved!! I can't play a song

PremiumBrazil Device (Macbook Air 13.3", Motorola Moto Z) Ok, I'm really upset right now, because i just cannot play the song i want to.Everytime i try to play this song or any other song from this band EVERY, and I'm not kidding, device logged on my...

gabrielmgcp
Regular
Premium Brazil Device (Macbook Air 13.3", Motorola Moto Z) Ok, I'm really upset right now, because i just cannot play the song i want to. Everytime i try to play this son...
2018-07-08 6:15:20 AM
2018-07-08 9:00:06 PM
Bittencourt
Spotify Star
800 Views
1 replies
0 likes

800 Views
1 replies
0 likes

Favorite Songs Tab (HELP!) Where are my Saved Songs!?

I am absolutely fed up with Spotify. This is the second thing that has happened to me that has made me reconsider having the service.I had thousands of songs under my saved "Songs" tab. I log in to my desktop app on my Mac today and it is now called ...

rebecca1144
Regular
I am absolutely fed up with Spotify. This is the second thing that has happened to me that has made me reconsider having the service. I had thousands of songs under my saved "Songs" tab. I log in to...
2018-07-08 7:24:11 PM
2018-07-08 7:43:59 PM
Loxer
Community Legend
11557 Views
1 replies
1 likes

11557 Views
1 replies
1 likes

Top of the list

Recently i've created an new account and i wanted my old songs on my new account. So i copied it to my new playlist, but if i add songs now it gets to the bottom of all the songs so between my old songs. And i don't want to drag it al the way up to t...

-_tdetjr7at0s
Casual Listener
Recently i've created an new account and i wanted my old songs on my new account. So i copied it to my new playlist, but if i add songs now it gets to the bottom of all the songs so between my o...
2018-06-22 7:42:29 PM
2018-07-08 5:39:10 PM
-_tdetjr7at0s
Casual Listener
825 Views
5 replies
0 likes

825 Views
5 replies
0 likes

Major issues immediately after update

PlanPremiumVersion1.0.84.344.gfc674f6f DeviceMacbook Pro early 2015)Operating SystemmacOS Sierra 10.12.6 My Question or IssueImmediately after updating the desktop app I have encountered several issues making it unusable. 50% of the time I get a blac...

misternobody
Newbie
Plan Premium Version 1.0.84.344.gfc674f6f Device Macbook Pro early 2015) Operating System macOS Sierra 10.12.6 My Question or Issue Immediately after updating the deskto...
2018-07-01 7:10:11 AM
2018-07-08 3:14:43 PM
rorymbritt
Casual Listener
1480 Views
7 replies
3 likes

1480 Views
7 replies
3 likes

Solved!! 'Songs' tab inaccessible

PlanPremiumCountryPolandDeviceMacBook Pro 13 inch with Touch Bar, 2017Operating SystemmacOS High Sierra 10.13.5Spotify Version1.0.84.344.gfc674f6f My Question or IssueSince yesterday my 'Songs' tab on my Macbook appears empty. When I open it for the ...

unek
Casual Listener
Plan Premium Country Poland Device MacBook Pro 13 inch with Touch Bar, 2017 Operating System macOS High Sierra 10.13.5 Spotify Version 1.0.84.344.gfc674f6f My Question or Issue...
2018-07-08 2:56:00 PM
2018-07-08 3:12:58 PM
Loxer
Community Legend
1724 Views
5 replies
0 likes

1724 Views
5 replies
0 likes

Superuser Contribution Why can't I see the cover or title of an album or playlist at the top when I click on it?

For some reason, whenever I click on an album or playlist, I can't see the cover or name. It is visible only after I scroll down. I also can't my profile/profile pictures.

anitaheart
Newbie
For some reason, whenever I click on an album or playlist, I can't see the cover or name. It is visible only after I scroll down. I also can't my profile/profile pictures.
2018-06-24 12:35:06 PM
2018-07-08 3:49:20 AM
Alfredo
Roadie
932 Views
1 replies
0 likes
Album Cover
Mac Desktop

932 Views
1 replies
0 likes

Superuser Contribution Abysmal performance

This has been an issue for a long time, but now it's getting worse. The desktop app seems to decide at some point to give me a black screen; searching for anything just leaves a perpetual loading icon, literally nothing works after a few minutes. It ...

partyfalcon
Newbie
This has been an issue for a long time, but now it's getting worse. The desktop app seems to decide at some point to give me a black screen; searching for anything just leaves a perpetual loading ico...
2018-06-24 2:23:49 AM
2018-07-08 2:54:50 AM
Alfredo
Roadie
627 Views
1 replies
1 likes

627 Views
1 replies
1 likes

Thumbs Up/Thumbs Down Missing

Plan: FreeCountry: United StatesDevice: MacBook Air (Late 2017)Operating System: iOS 10.13.5 My Question or Issue:The thumbs up and thumbs down buttons seem to have disappeared from my various playlist radio stations as well as artist radio stations ...

Screen Shot 2018-07-06 at 6.29.16 PM.png

Screen Shot 2018-07-06 at 6.37.49 PM.png

Tenaya
Casual Listener
Plan: Free Country: United States Device: MacBook Air (Late 2017) Operating System: iOS 10.13.5 My Question or Issue: The thumbs up and thumbs down buttons seem to have disappeared ...
2018-07-07 3:31:21 AM
2018-07-07 4:12:14 PM
Loxer
Community Legend
15708 Views
5 replies
13 likes

15708 Views
5 replies
13 likes

Superuser Contribution Removal of desktop notifications

On May 15th, we will be turning off the in-app notifications "bell" on desktop. We are continuously working to improve and simplify our notifications features, and this change will allow us to shift our focus to email and push notifications. We are a...

Rorey
Spotify
On May 15th, we will be turning off the in-app notifications "bell" on desktop. We are continuously working to improve and simplify our notifications features, and this change will allow us to s...
2016-05-13 9:24:36 AM
2018-07-07 3:18:47 PM
fishko17
Regular
114728 Views
1243 replies
25 likes
Mac
Windows

114728 Views
1243 replies
25 likes

Continually says I am offline

whenever a trader use my Spotify Premium on my apple laptop is states that I am offline even though Wi-Fi is connectedPlanPremiumCountry UsaDevice(Macbook Pro late 2010) My Question or Issue

Commandercody
Newbie
whenever a trader use my Spotify Premium on my apple laptop is states that I am offline even though Wi-Fi is connected Plan Premium Country Usa Device (Macbook Pro late 2010) My ...
2018-07-07 3:53:39 AM
2018-07-07 10:02:34 AM
Loxer
Community Legend
682 Views
1 replies
0 likes

682 Views
1 replies
0 likes

Superuser Contribution Can't play this content while connected to another device

Hey there, I've seen multpile posts similar to this but can't find the right answer to my problem. After struggling and fideling around for 30 minutes I finally managed to get a song from my local library downloaded onto my phone, up until now all go...

Ojiz
Newbie
Hey there, I've seen multpile posts similar to this but can't find the right answer to my problem. After struggling and fideling around for 30 minutes I finally managed to get a song from my...
2018-07-03 7:12:56 PM
2018-07-07 3:04:05 AM
Alfredo
Roadie
2660 Views
1 replies
0 likes

2660 Views
1 replies
0 likes

Solved!! Playcounts no longer shown?

Whenever I hover over the popularity bars next to songs they no longer show playcounts. I can only see the top 10 on artists page and that is it now. Is this a new update, or an issue with my Spotify?

ericthehysteric
Casual Listener
Whenever I hover over the popularity bars next to songs they no longer show playcounts. I can only see the top 10 on artists page and that is it now. Is this a new update, or an issue ...
2018-07-05 9:21:16 PM
2018-07-06 7:34:25 PM
Loxer
Community Legend
1297 Views
5 replies
0 likes
playcount
popularity bar
Stream count

1297 Views
5 replies
0 likes

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