Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1447 Views
  • 1 replies
  • 0 likes
  • 1447 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3761 Views
  • 1 replies
  • 0 likes
  • 3761 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3093 Views
  • 1 replies
  • 3 likes
  • 3093 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38171 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38171 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164759 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164759 Views
  • 0 replies
  • 35 likes

Problems with "Your Music"

For the past few days, I'm not able to access the albums and artists under "Your Music." Spotify just goes to its general page with recommended genres. It works fine with "songs" under "Your Music," but "albums" and "artists" don't load. I'm on a Mac...

  • Casual Listener
  • For the past few days, I'm not able to access the albums and artists under "Your Music." Spotify just goes to its general page with recommended genres. It works fine with "songs" under "Your Music," ...
  • shomel6
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • Mac
  • 275 Views
  • 2 replies
  • 0 likes

Filter on Desktop

Why cant we filter songs on the desktop application?

  • Music Fan
  • Why cant we filter songs on the desktop application?
  • dannymichel
  • Music Fan
  • 343 Views
  • 5 replies
  • 0 likes
  • Mac
  • 343 Views
  • 5 replies
  • 0 likes

Play from a playlist, the album art on the left still remains on the old track

DescriptionUpon starting to play from a playlist, the album art on the left still remains on the old track, displaying also the incorrect title. A more detailed description, using numbered steps1.Search for a playlist2. all playlists with my search q...

  • Regular
  • Description Upon starting to play from a playlist, the album art on the left still remains on the old track, displaying also the incorrect title.   A more detailed description, using numbered...
  • fluxtospace
  • Regular
  • 383 Views
  • 4 replies
  • 1 likes
  • Mac
  • 383 Views
  • 4 replies
  • 1 likes

My custom playlists are not loading on mac

All I get is the loading circle, they never load. Uninstalling Spotify (and deleting the caches and application support folders) and reinstalling fixes the issue for about 5 minutes, but next time I load up Spotify, the same issue returns and my play...

  • Casual Listener
  • All I get is the loading circle, they never load.   Uninstalling Spotify (and deleting the caches and application support folders) and reinstalling fixes the issue for about 5 minutes, but nex...
  • ellested
  • Newbie
  • 343 Views
  • 2 replies
  • 1 likes
  • Mac
  • 343 Views
  • 2 replies
  • 1 likes

Solved!! Spotify Desktop - damaged or incomplete

Spotify all of a suddent won't open on my Macbook Air. When I click on the dashboard icon, the pop-up message says the Spotify app may be damaged or incomplete.

  • Roadie
  • Spotify all of a suddent won't open on my Macbook Air. When I click on the dashboard icon, the pop-up message says the Spotify app may be damaged or incomplete.    
  • LordRollin
  • Community Legend
  • 25847 Views
  • 7 replies
  • 1 likes
  • Mac
  • 25847 Views
  • 7 replies
  • 1 likes

Lost international playlists to Philippines-specific playlists

I've played one Philippines-specific playlist for a day and all of a sudden 80% of the playlists in Browse > Overview reference PH-related playlists. On the Genres & Moods tiles I also get PH playlists groups as well. I'm not feeling patriotic, I jus...

  • Casual Listener
  • I've played one Philippines-specific playlist for a day and all of a sudden 80% of the playlists in Browse > Overview reference PH-related playlists. On the Genres & Moods tiles I also get PH ...
  • 166 Views
  • 0 replies
  • 0 likes
  • Mac
  • 166 Views
  • 0 replies
  • 0 likes

Wrong album image, from an unrelated artist

Spotify desktop sometimes shows wrong album image, from an unrelated artist. Album tracks are correct, only the album image is wrong. For example: Robben Ford - Soul on Ten (2009)spotify:album:6CX00W8NgQmfA6pmAa9POD shows album cover from Mike Stern ...

  • Newbie
  • Spotify desktop sometimes shows wrong album image, from an unrelated artist. Album tracks are correct, only the album image is wrong. For example:   Robben Ford - Soul on Ten (2009) spotify:a...
  • 314 Views
  • 0 replies
  • 0 likes
  • Mac
  • 314 Views
  • 0 replies
  • 0 likes

Solved!! Spotify uninstalled itself

Hey all. I went to click on my spotify to open it (I have a mac) and it said error opening. I tried again several times and then suddenly it disappeared from both my dock and my applications folder. Then something popped up telling me to install spot...

  • Casual Listener
  • Hey all. I went to click on my spotify to open it (I have a mac) and it said error opening. I tried again several times and then suddenly it disappeared from both my dock and my applications folder. ...
  • ih800a
  • Casual Listener
  • 8145 Views
  • 3 replies
  • 1 likes
  • Mac
  • 8145 Views
  • 3 replies
  • 1 likes

"2Pac Greatest Hits" not available in explicit?

I was on an american spotify account with my family, and i didn't have any issues with this album. Just switched to my own Canadian account, since I live here now. However, I can't access the Greatest Hits album in its original form, only edited. I c...

  • Visitor
  • I was on an american spotify account with my family, and i didn't have any issues with this album. Just switched to my own Canadian account, since I live here now. However, I can't access the Greates...
  • 536 Views
  • 0 replies
  • 0 likes
  • Mac
  • 536 Views
  • 0 replies
  • 0 likes

Still can't stop Spotify from opening on start up

HiThis has been mentioned before but I still cannot stop Spotify desktop opening on start up (on a Mac).I use Spotify on a work computer so don't stay logged in, but it does not to seem want to remember the setting for not openingspotify, it reverts ...

  • Gig Goer
  • Hi This has been mentioned before but I still cannot stop Spotify desktop opening on start up (on a Mac). I use Spotify on a work computer so don't stay logged in, but it does not to seem want to r...
  • Skellingtor
  • Community Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • Mac
  • 441 Views
  • 3 replies
  • 0 likes

Solved!! Wrapping Playlist Title Text

Am I the only one who gets super annoyed by all my playlists ending in "..."?Although I pretty much know my own playlist titles (titles of playlists that I have created), I do not necessarily know the titles for playlists I am following. This is prob...

  • Music Fan
  • Am I the only one who gets super annoyed by all my playlists ending in "..."? Although I pretty much know my own playlist titles (titles of playlists that I have created), I do not necessarily know ...
  • Soundofus
  • Spotify Star
  • 674 Views
  • 3 replies
  • 0 likes
  • Mac
    Windows
  • 674 Views
  • 3 replies
  • 0 likes

Can't reorder playlist mac

as of today, I can't reorder my playlists on my Mac, it says something about duplicate tracks and when I add anyway it duplicates instead of moving the song up or down the list. Also I can't delete the songs from my playlist. I'm tired of all the pro...

  • Music Fan
  • as of today, I can't reorder my playlists on my Mac, it says something about duplicate tracks and when I add anyway it duplicates instead of moving the song up or down the list. Also I can't delete t...
  • 223 Views
  • 0 replies
  • 0 likes
  • Mac
  • 223 Views
  • 0 replies
  • 0 likes

Language setting

I currently live in Czech Republic, I upgraded my spotify but the " browse " page all turned into Chinese , I don't really understand Chinese , how can I change back ??

  • Newbie
  • I currently live in Czech Republic, I upgraded my spotify but the " browse " page all turned into Chinese , I don't really understand Chinese , how can I change back ??
  • 157 Views
  • 0 replies
  • 0 likes
  • Mac
  • 157 Views
  • 0 replies
  • 0 likes

Avatar

I keep trying to change my avatar for my profile, but none of the images load when I attach them.

  • Roadie
  • I keep trying to change my avatar for my profile, but none of the images load when I attach them.
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • Mac
  • 205 Views
  • 1 replies
  • 0 likes

Tracks skipping

Hi everyone, I'm having the problem that certain tracks are skipping while playing them, all of them are from the same album, they show up like they are only about 0:20 long... when in reality they are much longer, say 3:34 mins. I had this problem b...

  • Regular
  • Hi everyone,   I'm having the problem that certain tracks are skipping while playing them, all of them are from the same album, they show up like they are only about 0:20 long... when in reali...
  • 305 Views
  • 0 replies
  • 0 likes
  • Mac
  • 305 Views
  • 0 replies
  • 0 likes

Complete black screen - frozen app - mac

On the latest update, spotify is broken. I get a black screen and a frozen app. Here is what appears in the console: 6/22/15 5:47:37.530 PM Spotify Helper[26850]: Cannot find executable for CFBundle 0x7f9b6150f6a0 (not loaded) Everytime it loads, my...

  • Newbie
  • On the latest update, spotify is broken.   I get a black screen and a frozen app.  Here is what appears in the console:   6/22/15 5:47:37.530 PM Spotify Helper[26850]: Cannot find ...
  • 228 Views
  • 0 replies
  • 0 likes
  • Mac
  • 228 Views
  • 0 replies
  • 0 likes

Noticeable sound quality loss on spotify desktop versions above 1.0.4.90

Hello, I have noticed a loss of sound quality on any versions above: 1.0.4.90 - I keep overwriting the auto updates, when the app re-lauches ( I wish it would not auto update me) The updates sound very thin and low quality and the "high quality" stre...

  • Newbie
  • Hello,   I have noticed a loss of sound quality on any versions above: 1.0.4.90 - I keep overwriting the auto updates, when the app re-lauches ( I wish it would not auto update ...
  • 238 Views
  • 0 replies
  • 0 likes
  • Mac
  • 238 Views
  • 0 replies
  • 0 likes

Queue is not refreshing properly (again) in build 1.0.4.90.g0b6df40b!!!

Upon reordering, the queue's view does not reflect the new order of the queue. The user must navigate away from the queue and back to trigger a refresh.This was broken in build 1.01.1060.gc75ebdfd, then fixed, and now it's broken again.Please regress...

  • Regular
  • Upon reordering, the queue's view does not reflect the new order of the queue. The user must navigate away from the queue and back to trigger a refresh. This was broken in build 1.01.1060.gc75ebdf...
  • kxjan
  • Casual Listener
  • 1798 Views
  • 10 replies
  • 4 likes
  • Mac
  • 1798 Views
  • 10 replies
  • 4 likes

Newly followed playlists don't show up in "public playlists"

Alright so for the last month I've been on a lot of "recently played artists no refreshing" threads, and it seems that Spotify has [started] to take care of the issue. But now I've noticed that my "public playlists" have not updated in a very long ti...

  • Roadie
  • Alright so for the last month I've been on a lot of "recently played artists no refreshing" threads, and it seems that Spotify has [started] to take care of the issue. But now I've noticed that my "public...
  • 556 Views
  • 0 replies
  • 0 likes
  • Mac
  • 556 Views
  • 0 replies
  • 0 likes

Artist "following count" or "response message" is incorrect.

This doesn't appear to be a major feature break, I am sure there are very few cases where this is an issue.There appears to be a bug with the following count (or at least the message returned). I was navigating around the "similar people" and found t...

Porter Robinson Followers BUG Porter Robinson Following BUG (message)
  • Newbie
  • This doesn't appear to be a major feature break, I am sure there are very few cases where this is an issue. There appears to be a bug with the following count (or at least the message returned). &n...
  • 209 Views
  • 0 replies
  • 0 likes
  • Mac
  • 209 Views
  • 0 replies
  • 0 likes