Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2760 Views
  • 1 replies
  • 0 likes
  • 2760 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5200 Views
  • 1 replies
  • 0 likes
  • 5200 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3716 Views
  • 1 replies
  • 3 likes
  • 3716 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39717 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39717 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165539 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165539 Views
  • 0 replies
  • 35 likes

NEW UPDATE WONT LET ME DELETE LOCAL FILES

How the f*ck do i delete local files since the new update? I've got some doubles and i cant get rid of em........man this new update is SO bad!!!!!!!!

  • Regular
  • How the f*ck do i delete local files since the new update? I've got some doubles and i cant get rid of em........man this new update is SO bad!!!!!!!!
  • Taylor
  • Community Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • Mac
  • 709 Views
  • 1 replies
  • 0 likes

Prevent auto update of activity feed

So, I have taken all the steps to prevent the auto update of spotify and currently I use 0.9.15.17. The only problem I am having is that occassionally the old activity feed updates to the new friend feed! This is a significant problem for me because ...

  • Visitor
  • So, I have taken all the steps to prevent the auto update of spotify and currently I use 0.9.15.17.  The only problem I am having is that occassionally the old activity feed updates to the new f...
  • user-removed
  • Not applicable
  • 286 Views
  • 1 replies
  • 0 likes
  • Mac
  • 286 Views
  • 1 replies
  • 0 likes

Random Crashes and Problems Playing Songs Since Update

Hello. Basically, I had to come here, sign up on the forums, and make this since it has become so problematic and annoying. It has probably come to your attention that the community has not been all too happy about the last major update. But, aside f...

  • Casual Listener
  • Hello. Basically, I had to come here, sign up on the forums, and make this since it has become so problematic and annoying.   It has probably come to your attention that the community has not ...
  • lisaellen
  • Newbie
  • 328 Views
  • 1 replies
  • 0 likes
  • Mac
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Jorikestnoski Ad

Hello, i'm having a Jorikestnoski Ad issue and unfortunately i can not use spotify.Pls let me know how i can disable this ad!Tks

Screen Shot 2015-03-14 at 08.00.02.png
  • Casual Listener
  • Hello,  i'm having a Jorikestnoski Ad issue and unfortunately i can not use spotify. Pls let me know how i can disable this ad! Tks  
  • Akella
  • Casual Listener
  • 3655 Views
  • 10 replies
  • 0 likes
  • Mac
  • 3655 Views
  • 10 replies
  • 0 likes

BUG: Version 1.0.1.1060.gc75ebdfd does not work on Mac OSX 10.7.4

My Spotify undfortunately "upgraded" itself to 1.0.1.1060.gc75ebdfd and in the process has stopped working. The UI accepts user input, however, the only way to refresh it is to minize the window and then maximise it back again. This is pretty fundame...

  • Casual Listener
  • My Spotify undfortunately "upgraded" itself to 1.0.1.1060.gc75ebdfd and in the process has stopped working.   The UI accepts user input, however, the only way to refresh it is to minize the wi...
  • s628824
  • Casual Listener
  • 495 Views
  • 1 replies
  • 0 likes
  • Mac
  • 495 Views
  • 1 replies
  • 0 likes

app doesn't recognize my password on macbook air IOSx

hi , I cannot log in to my account on my macbook air , it says that im logged in on the website but it doesnt let me to log in in the app , it keep saying that either the username or password is incorrect which is not true, & I changed my password se...

  • Newbie
  • hi , I cannot log in to my account on my macbook air , it says that im logged in on the website but it doesnt let me to log in  in the app , it keep saying that either the username or password ...
  • MattSuda
  • Spotify Star
  • 726 Views
  • 1 replies
  • 0 likes
  • Mac
  • 726 Views
  • 1 replies
  • 0 likes

Playlist deleted

Hi I have spotify premium and for some reason I logged on to my spotify a couple days ago and one of my playlists had dissapeard. It also deleted off my iPad, as well as my laptop but somehow still seems to be on my phone, although it won't let me ad...

  • Newbie
  • Hi I have spotify premium and for some reason I logged on to my spotify a couple days ago and one of my playlists had dissapeard. It also deleted off my iPad, as well as my laptop but somehow still s...
  • MattSuda
  • Spotify Star
  • 618 Views
  • 2 replies
  • 0 likes
  • Mac
  • 618 Views
  • 2 replies
  • 0 likes

Solved!! Iphone (and android phone) not showing up in devices/ Unable to sync local files

I connected my mac and my iphone to the same wifi and still not gettiing my iphone to show in the "devices" in spotify app. I even tried to connect it through the USB cable and still the same problem. Also, my iphone was turned on all the time on the...

  • Newbie
  • I connected my mac and my iphone to the same wifi and still not gettiing my iphone to show in the "devices" in spotify app. I even tried to connect it through the USB cable and still the same problem...
  • MattSuda
  • Spotify Star
  • 710 Views
  • 1 replies
  • 0 likes
  • Mac
  • 710 Views
  • 1 replies
  • 0 likes

Solved!! Latest Spotify for Mac desktop app update: cannot detect devices via Wifi for sync

Since the latest update for Spotify for Mac, it will no longer detect my iPhone via Wifi in order to sync playlists to it. They are both connected to the same Wifi network with Spotify openI have restarted both my Mac and iPhone and tried again, but ...

  • Newbie
  • Since the latest update for Spotify for Mac, it will no longer detect my iPhone via Wifi in order to sync playlists to it.   They are both connected to the same Wifi network with Spotify open...
  • MattSuda
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • Mac
  • 617 Views
  • 1 replies
  • 0 likes

When in fullscreen, switching to another desktop causes spotify window to scroll to the top

This only happens when Spotify is in fullscreen mode. If I am at the bottom of, e.g. a really long playlist or an artist's really long discography, then switch over to another desktop, then switch back to Spotify, the window is then scrolled all the ...

  • Newbie
  • This only happens when Spotify is in fullscreen mode. If I am at the bottom of, e.g. a really long playlist or an artist's really long discography, then switch over to another desktop, then swit...
  • 306 Views
  • 0 replies
  • 0 likes
  • Mac
  • 306 Views
  • 0 replies
  • 0 likes

Can not add local files to Spotify playlist directly from Finder (anymore)

Hi,since the latest Spotify update (1.0.1.1060.gc75ebdfd) I am not longer able to just drag and drop audiio files from Finder (10.10.2) or Path Finder into a Spotify Playlist. I have been doing this since im downloading Podcasts from Itunes and later...

  • Newbie
  • Hi, since the latest Spotify update (1.0.1.1060.gc75ebdfd) I am not longer able to just drag and drop audiio files from Finder (10.10.2) or Path Finder into a Spotify Playlist. I have been doing thi...
  • MattSuda
  • Spotify Star
  • 824 Views
  • 2 replies
  • 0 likes
  • Mac
  • 824 Views
  • 2 replies
  • 0 likes

Recent Spike in Spotify Lag

I've been an Spotify Premium user for over a year now and I am generally pretty happy about they do here. However until recently Spotify has been consistently 'laggy' or rather the stream keeps cutting out. I write this in hopes that others with the ...

  • Newbie
  • I've been an Spotify Premium user for over a year now and I am generally pretty happy about they do here. However until recently Spotify has been consistently 'laggy' or rather the stream keeps cutti...
  • 529 Views
  • 0 replies
  • 0 likes
  • Mac
  • 529 Views
  • 0 replies
  • 0 likes

Adding Music To Playlists & Other General Update Hating

Hi everyone, after the latest update - which I HATE by the way - Spotify is extremely erratic with allowing me to add new songs to existing playlists. About 10% of the time it works, the other 90% nothing happens at all - i.e. the song doesnt show up...

  • Casual Listener
  • Hi everyone, after the latest update - which I HATE by the way - Spotify is extremely erratic with allowing me to add new songs to existing playlists. About 10% of the time it works, the other 90% no...
  • 355 Views
  • 0 replies
  • 0 likes
  • Mac
  • 355 Views
  • 0 replies
  • 0 likes

Cannot move song from one folder's playlist to another folder's playlist

I have 2 different folders (not nested) or even a playlist not nested in the folder, if I try to move a track from that playlist to the folder's playlist the track does not move. No matter how you drag and drop, either from the playlist to the side c...

  • Casual Listener
  • I have 2 different folders (not nested) or even a playlist not nested in the folder, if I try to move a track from that playlist to the folder's playlist the track does not move. No matter how you dr...
  • 1464 Views
  • 0 replies
  • 0 likes
  • Mac
  • 1464 Views
  • 0 replies
  • 0 likes

What happened to the ability to search for songs within playlists?

I updated to 1.0.1.1060.gc75ebdfd and noticed that I can no longer search within playlists. Prior to updating, I was able to do this using CMD+F. What happened to this feature? Will it be coming back? I manage lots of large playlists and it's become ...

  • Casual Listener
  • I updated to 1.0.1.1060.gc75ebdfd and noticed that I can no longer search within playlists. Prior to updating, I was able to do this using CMD+F.   What happened to this feature? Wil...
  • lashl001
  • Casual Listener
  • 851 Views
  • 8 replies
  • 5 likes
  • Mac
    Windows
  • 851 Views
  • 8 replies
  • 5 likes

Right-click and choose play is gone?

Will this be coming back? I can no longer right-click on a playlist and choose Play. That seems like it should (still) be the top function on that menu! I'm running Spotify 1.0.1.1060.gc75ebdfd on Mac OS X 10.10.2 (14C109)

  • Roadie
  • Will this be coming back? I can no longer right-click on a playlist and choose Play. That seems like it should (still) be the top function on that menu!   I'm running Spotify 1.0.1.1060...
  • Soundofus
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Mac
  • 405 Views
  • 1 replies
  • 0 likes

Spotify audio stops after each album / playlist / ... ?

Hi, Connected a Mac running Yosemity to a pair of bluetooth speakers (Harman Kardon Onyx Studio).Sound quality is fantastic but is somehow impossible to listen to more than one playlist. When the list is finished, all audio stops and it is impossible...

  • Newbie
  • Hi,   Connected a Mac running Yosemity to a pair of bluetooth speakers (Harman Kardon Onyx Studio). Sound quality is fantastic but is somehow impossible to listen to more than one playlist.&n...
  • 349 Views
  • 0 replies
  • 0 likes
  • Mac
  • 349 Views
  • 0 replies
  • 0 likes

Bugs. Bugs Everywhere

Since the desktop client before this current update, I've been getting frequent error popups warning of uncaught exceptions. They occur in a variety of circumstances, whether searching spotify, opening notifications, navigating, or doing any nubmer o...

Screen Shot 2015-02-05 at 12.20.06.png
  • Regular
  • Since the desktop client before this current update, I've been getting frequent error popups warning of uncaught exceptions. They occur in a variety of circumstances, whether searching spotify, openi...
  • 366 Views
  • 0 replies
  • 0 likes
  • Mac
  • 366 Views
  • 0 replies
  • 0 likes

Friend activity feed/stream suggestions after latest version (1.0.1.1060)

I have a couple of issue with the new activity feed: 1) Most of the time, you can't even see the artist name that people are listening to. This is mostly due to the fact that it is pushed off the screen when the song title is more than a couple of wo...

  • Casual Listener
  • I have a couple of issue with the new activity feed:   1) Most of the time, you can't even see the artist name that people are listening to. This is mostly due to the fact that it is push...
  • 344 Views
  • 0 replies
  • 1 likes
  • Mac
  • 344 Views
  • 0 replies
  • 1 likes