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Please see below the most popular frequently asked questions.

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Desktop (Mac)

Discuss Spotify for Mac

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1433 Views
  • 1 replies
  • 0 likes
  • 1433 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3751 Views
  • 1 replies
  • 0 likes
  • 3751 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3090 Views
  • 1 replies
  • 3 likes
  • 3090 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38167 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38167 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164754 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164754 Views
  • 0 replies
  • 35 likes

Spotify crashing on iPhone when trying to delete playlist

This has happened several times. I have tried reinstalling and it didn't work. I'm deleting The Beards - the Beard album

  • Casual Listener
  • This has happened several times. I have tried reinstalling and it didn't work. I'm deleting The Beards - the Beard album
  • Peter__
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • Mac
  • 515 Views
  • 1 replies
  • 0 likes

Album thumbnail link leads to the wrong place after 'Choose as current playlist'

Possible bug with clicking album thumbnail after having used the "Choose as current playlist" option (Desktop/Mac). To reproduce: 0. Have an empty que 1. Enter the artist page of any artist (artist A) 2. Start playing a song from artist A 3. Right cl...

  • Newbie
  • Possible bug with clicking album thumbnail after having used the "Choose as current playlist" option (Desktop/Mac). To reproduce:   0. Have an empty que 1. Enter the artist page ...
  • Peter__
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Mac
  • 331 Views
  • 1 replies
  • 0 likes

Can't log in to spotify on my mac. 2 issues

I can't log in to spotify on my mac. If I try to log in directly usingmy username and password, the application just crashes (closes and goes away from my desktop) and if I try to log in via facebook my browser page opens and it just says "Spotify de...

  • Casual Listener
  • I can't log in to spotify on my mac.  If I try to log in directly usingmy username and password, the application just crashes (closes and goes away from my desktop) and if I try to log in via fa...
  • 12132300906
  • Casual Listener
  • 1667 Views
  • 6 replies
  • 0 likes
  • Mac
  • 1667 Views
  • 6 replies
  • 0 likes

Different badge labels on profile page - User, Tastemaker... and?

On the profile page all artists have the badge label "ARTIST" on top of their name and all users have the label "USER". But in addition to this I've also seen at least one user with the label "TASTEMAKER". How is this assigned to a user and are there...

  • Roadie
  • On the profile page all artists have the badge label "ARTIST" on top of their name and all users have the label "USER". But in addition to this I've also seen at least one user with the label "TASTEM...
  • Brian
  • Roadie
  • 2092 Views
  • 6 replies
  • 1 likes
  • Mac
    Windows
  • 2092 Views
  • 6 replies
  • 1 likes

playlist bug

Using Apple IMac . Spotify version 0.8.5.1333. ( An old version I know but have had no problems up until yesterday and i cannot upgrade without upgrading my MACOS which I cannot do either, its complicated) . Everything was fine until yesterday when m...

  • Casual Listener
  • Using Apple IMac . Spotify version 0.8.5.1333. ( An old version I know but have had no problems up until yesterday and i cannot upgrade without upgrading my MACOS which I cannot do either, its compli...
  • Carina
  • Community Legend
  • 652 Views
  • 3 replies
  • 0 likes
  • Mac
  • 652 Views
  • 3 replies
  • 0 likes

deleting spotify

hi please delete my account NOW. i dont want to use it anymore because i think my privacy isnt secured very well! plus my 2 emails to delet my account have been ignored! bad customer service

  • Casual Listener
  • hi please delete my account NOW. i dont want to use it anymore because i think my privacy isnt secured very well! plus my 2 emails to delet my account have been ignored! bad customer service
  • user-removed
  • Not applicable
  • 650 Views
  • 4 replies
  • 0 likes
  • Mac
  • 650 Views
  • 4 replies
  • 0 likes

How does the radio works when associated to a playlist ?

Hi, One of the main reasons I use spotify is to discover new artists and songs. On my spotify I composed thematic playlists with new songs I discovered in the same music style (Pop/ Rock/ Hip-Hop/ Minimal/ African Jazz...) and I just play the radio a...

  • Visitor
  • Hi,   One of the main reasons I use spotify is to discover new artists and songs.   On my spotify I composed thematic playlists with new songs I discovered in the same music style (...
  • 261 Views
  • 0 replies
  • 0 likes
  • Mac
  • 261 Views
  • 0 replies
  • 0 likes

Bring back the stars!!!

The +sign i not a alternative at all as i'am still not able to highlight my favorite songs!!Whats wrong?!? Bring it back! or let me use the old spotify version. I don't care about "my music"

  • Casual Listener
  • The +sign i not a alternative at all as i'am still not able to highlight my favorite songs!! Whats wrong?!? Bring it back! or let me use the old spotify version. I don't care about "my music"
  • Josh
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Mac
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Can't play current track

I'm a premium sunscriber but there are quite a lot of songs that won't play on the Mac desktop client. The same tracks play fine on iOS. Does anyone know what the issue is? Also, does spotify have an email for support issues? If they have, they hide ...

  • Casual Listener
  • I'm a premium sunscriber but there are quite a lot of songs that won't play on the Mac desktop client.  The same tracks play fine on iOS.  Does anyone know what the issue is?   Als...
  • Stephen2
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • Mac
  • 412 Views
  • 2 replies
  • 0 likes

Solved!! The "Who to Follow" widget on my Mac Spotify disappeared in the last month

Sometime in the last month, the "Who to Follow" widget in the upper right corner of my Spotify for Mac desktop disappeared. I liked it. How can I get it back?

  • Newbie
  • Sometime in the last month, the "Who to Follow" widget in the upper right corner of my Spotify for Mac desktop disappeared. I liked it. How can I get it back?  
  • Rodrigo
  • Community Legend
  • 704 Views
  • 1 replies
  • 0 likes
  • Mac
  • 704 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally unfollowed collaborative playlist

Hi there, I accidentally unfollowed a collaborative playlist (made by myself). My friend follows it and the playlist still exists and I can open a link to the playlist but I can't follow it again. Is there any way of getting it back to my list of pla...

  • Newbie
  •  Hi there, I accidentally unfollowed a collaborative playlist (made by myself). My friend follows it and the playlist still exists and I can open a link to the playlist but I can't follow it a...
  • Peter__
  • Community Legend
  • 2648 Views
  • 1 replies
  • 0 likes
  • Mac
  • 2648 Views
  • 1 replies
  • 0 likes

How do I post a list of individual songs with play control in Facebook?

I've noticed people posting their Spotify playlist in Facebook showing the individual songs with play control (see pic 1). But whenever I try and post a playlist, it only posts the title of the playlist, not the individual songs (see pic 2). So how d...

Spotify Pic 1.png Spotify Pic 2.png
  • Newbie
  • I've noticed people posting their Spotify playlist in Facebook showing the individual songs with play control (see pic 1). But whenever I try and post a playlist, it only posts the title of the playl...
  • Peter__
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • Mac
  • 496 Views
  • 1 replies
  • 0 likes

Spotify linked to remote disk

Hey, this is a problem i have had for some time now, and i have never been able to find an easy solution. I would like to start off by saying that this problem can probably be fixed by reinstalling spotify, but i would not calling reinstalling a piec...

  • Regular
  • Hey, this is a problem i have had for some time now, and i have never been able to find an easy solution.   I would like to start off by saying that this problem can probably be fixed by rei...
  • JimDaggert
  • Regular
  • 283 Views
  • 2 replies
  • 0 likes
  • Mac
  • 283 Views
  • 2 replies
  • 0 likes

can not change my country after upgrading to Premium

I had to change my Country to USA while I was there for my Holidays. Now, back in Austria I was trying to change it back but it did not allow me to do so. So I upgraded to Premium, as it said on my profil page but still can not change my Country. Any...

  • Casual Listener
  • I had to change my Country to USA while I was there for my Holidays. Now, back in Austria I was trying to change it back but it did not allow me to do so. So I upgraded to Premium, as it said on my p...
  • Jordi
  • Community Legend
  • 684 Views
  • 4 replies
  • 0 likes
  • Mac
  • 684 Views
  • 4 replies
  • 0 likes

"Available offline" content gone after Mac OS Yosemite update.

So I've just finished installing the new Yosemite update and now all my downloaded playlists are no longer available offline. They still appear in my playlists panel and in their separate folders but anything that was made "Available Offline" has to ...

  • Casual Listener
  • So I've just finished installing the new Yosemite update and now all my downloaded playlists are no longer available offline.  They still appear in my playlists panel and in their separate folde...
  • CD12
  • Casual Listener
  • 551 Views
  • 2 replies
  • 1 likes
  • Mac
  • 551 Views
  • 2 replies
  • 1 likes

Solved!! Problem loading songs on a Mac

Somebody please help. My Spotify version 0.9.14.13 doesn't work on my mac osx 10.9.5. The problem started after I updated my Spotify app and I havent been able to play any songs. The song will often take about 30sec to 1min to start playing. After 9 ...

  • Visitor
  • Somebody please help. My Spotify version 0.9.14.13 doesn't work on my mac osx 10.9.5. The problem started after I updated my Spotify app and I havent been able to play any songs. The song will o...
  • user-removed
  • Not applicable
  • 322 Views
  • 2 replies
  • 0 likes
  • Mac
  • 322 Views
  • 2 replies
  • 0 likes

Spotify will not open on Mac

I have been using Spotify for a few weeks, and all of a sudden it will not open. I have tried deleting it, redownloading, and then when I open it it flashes as though it is about to open but then nothing happens. I have tried contacting Apple, they d...

  • Newbie
  • I have been using Spotify for a few weeks, and all of a sudden it will not open. I have tried deleting it, redownloading, and then when I open it it flashes as though it is about to open but then not...
  • MichaelW
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Mac
  • 232 Views
  • 1 replies
  • 0 likes

Latest Spotify update breaking Adobe FIreworks

Yo Spotify, are you going to fix this problem or not. Just let me know. I'll move to Rdio if i must.

  • Casual Listener
  • Yo Spotify, are you going to fix this problem or not. Just let me know. I'll move to Rdio if i must.
  • Jordi
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • Mac
  • 381 Views
  • 1 replies
  • 0 likes

I can't ear music with my account in my mac

Hi, I cant hear music in my destkop (mac). I try to play music and only hear 2 seconds and then appear (impossible reproduce this song). I can hear music with other account and my iphone but i cant reproduce music in my destkop. thanks,

  • Newbie
  • Hi,   I cant hear music in my destkop (mac). I try to play music and only hear 2 seconds and then appear (impossible reproduce this song). I can hear music with other account and my iphone b...
  • MichaelW
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • Mac
  • 383 Views
  • 1 replies
  • 0 likes

Solved!! actual playing title isn't green

If I click on a Playlist PLAY the actual title wont hover green. Thats realy ugly since I don't know exactly on which postition I'm in the playslist and which title is play (also click on the cover and "go to" won't help). When I directly click into ...

  • Casual Listener
  • If I click on a Playlist PLAY the actual title wont hover green.  Thats realy ugly since I don't know exactly on which postition I'm in the playslist and which title is play (also click o...
  • Grace
  • Spotify
  • 287 Views
  • 3 replies
  • 0 likes
  • Mac
  • 287 Views
  • 3 replies
  • 0 likes