Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1543 Views
1 replies
0 likes

1543 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3894 Views
1 replies
0 likes

3894 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3148 Views
1 replies
3 likes

3148 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38302 Views
19 replies
1 likes
music stops

38302 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164837 Views
0 replies
35 likes
Mac

164837 Views
0 replies
35 likes

Superuser Contribution Artist page no longer displaying songs, only albums

(There look to be discussions upon searching about this but unsure if same experience as of recent Apr/May 2020) Complete list of songs in all albums used to be on display on the Artist's main page. What happened to it? It's only Popular/Top 5-10, co...

jessicap_abc
Regular
(There look to be discussions upon searching about this but unsure if same experience as of recent Apr/May 2020) Complete list of songs in all albums used to be on display on the Artist's ma...
2020-05-12 10:22:46 PM
2021-06-22 8:08:34 AM
Jeremy
Spotify Legend
8836 Views
18 replies
11 likes

8836 Views
18 replies
11 likes

Solved!!Superuser Contribution Create similar playlist not working in mac app

The ticket ended-up in the wrong section, but it seems I can't move it or close the ticket. Can someone move it to: https://community.spotify.com/t5/Your-Library/bd-p/yourlibrary ? Plan -> PremiumCountry -> The Netherlands Device -> Macbook Pro late ...

JasonSoesman
Casual Listener
The ticket ended-up in the wrong section, but it seems I can't move it or close the ticket. Can someone move it to: https://community.spotify.com/t5/Your-Library/bd-p/yourlibrary ? ...
2021-04-30 9:19:31 AM
2021-06-21 9:44:55 AM
Ver
Spotify Legend
996 Views
4 replies
0 likes
Other
Premium

996 Views
4 replies
0 likes

Superuser Contribution Clicking on song/album/artist after search results in "Oooops, something went wrong" error message

Plan(Premium)Country(USA)Device(Macbook Pro 2016)Operating System(macOS Big Sur) My Question or IssueAfter searching for an artist, song, or album on the Desktop app for Mac and clicking on the result, an error message pops up displaying "Oooops, som...

thekampinghorse
Newbie
Plan (Premium) Country (USA) Device (Macbook Pro 2016) Operating System (macOS Big Sur) My Question or Issue After searching for an artist, song, or album on the Desktop app for Mac ...
2021-05-12 4:16:24 AM
2021-06-21 3:05:23 AM
jjkraw
Casual Listener
646 Views
2 replies
0 likes
bug
Desktop
Mac

646 Views
2 replies
0 likes

Solved!!Superuser Contribution Spotify won't pause using Mac Siri voice assistance

PlanPremium CountryIndonesia DeviceMacbook Pro M1 Operating SystemBig Sur My Question or IssueI know Spotify is doing a lot of updates to the app and the last time I use Siri to pause music was running smoothly however I've been using Siri lately and...

royryando
Newbie
Plan Premium Country Indonesia Device Macbook Pro M1 Operating System Big Sur My Question or Issue I know Spotify is doing a lot of updates to the app and the...
2021-06-18 10:51:22 AM
2021-06-20 2:10:58 PM
Alex
Spotify Legend
1278 Views
1 replies
2 likes
Mac
playback
Siri

1278 Views
1 replies
2 likes

Superuser Contribution Spotify connect: "Can't play this song right now" even when it plays.

PlanPremiumCountryNorwayDeviceMacbook m1 My Question or IssueSpotify connect consistently does this: Even when the song plays fine.

iririr
Regular
Plan Premium Country Norway Device Macbook m1 My Question or Issue Spotify connect consistently does this: Even when the song plays fine.
2021-06-12 11:48:43 AM
2021-06-19 12:49:29 PM
iririr
Regular
633 Views
6 replies
0 likes

633 Views
6 replies
0 likes

Superuser Contribution Cut function does not work

I need to reorder some songs from my playlists, move the song with cut-paste function but this doesn't work. Spotify version (1.1.61.583.gad060c66-a)Device(Mac mini 2018)Operating System(Mac OS Big Sur v11.2.3)

luisfher15
Casual Listener
I need to reorder some songs from my playlists, move the song with cut-paste function but this doesn't work. Spotify version (1.1.61.583.gad060c66-a) Device (Mac mini 2018) Operating Syst...
2021-06-17 8:21:25 PM
2021-06-19 10:00:24 AM
Mihail
Spotify Legend
440 Views
1 replies
0 likes
cut

440 Views
1 replies
0 likes

Superuser Contribution Keep selected song after searching in playlists

Sometimes I need search a song in my playlist and select it to know its ubication, but when I close the filter, the selection mark disappear. With the other spotify version I did it without problems. Spotify version (1.1.61.583.gad060c66-a)Device(Mac...

luisfher15
Casual Listener
Sometimes I need search a song in my playlist and select it to know its ubication, but when I close the filter, the selection mark disappear. With the other spotify version I did it without problems....
2021-06-17 8:36:16 PM
2021-06-19 9:48:18 AM
Mihail
Spotify Legend
347 Views
1 replies
0 likes
searching

347 Views
1 replies
0 likes

Solved!!Superuser Contribution Can't add songs to friend's collaborative playlist using Desktop app

PlanFreeCountryUnited States of AmericaDeviceDesktop App Operating SystemMacbook air My Question or IssueMy friend has invited me and a couple of friends to make a playlist (using desktop), and they have shared it with us via share link and we still ...

leak3d
Newbie
Plan Free Country United States of America Device Desktop App Operating System Macbook air My Question or Issue My friend has invited me and a couple of friends to ma...
2021-06-16 4:18:02 AM
2021-06-17 9:34:42 AM
Jeremy
Spotify Legend
742 Views
1 replies
0 likes

742 Views
1 replies
0 likes

Superuser Contribution Updates Consistently Change Playback and Audio Quality Settings

PlanPremiumCountryUSA Device(iPhone 8, Macbook Pro 16,1)Operating System(iOS 14.6, macOS 10.15.7) My Question or IssueWondering why my audio playback settings and audio quality settings are changed during updates. I would estimate that this has been ...

disc_count
Roadie
Plan Premium Country USA Device (iPhone 8, Macbook Pro 16,1) Operating System (iOS 14.6, macOS 10.15.7) My Question or Issue Wondering why my audio playback settings and audi...
2021-06-15 7:17:16 PM
2021-06-17 9:27:46 AM
Ivan
Spotify Legend
376 Views
1 replies
0 likes

376 Views
1 replies
0 likes

Superuser Contribution High CPU usage on OS

Dear Spotify, for your information, this is still a thing and I can't believe it.The Spotify Helper Render is running like crazy in the background and leading to high CPU usage, energy costs and the fan's getting crazy.Please find a solution.Kindest ...

accattone
Casual Listener
Dear Spotify, for your information, this is still a thing and I can't believe it. The Spotify Helper Render is running like crazy in the background and leading to high CPU usage, energy costs...
2021-06-13 11:47:21 AM
2021-06-17 1:14:08 AM
Doobetter
Casual Listener
679 Views
2 replies
1 likes

679 Views
2 replies
1 likes

Superuser Contribution [Mac] Spotify Won't Recognize Artist From Local File

Plan - FreeCountry - USDevice - MacBook Pro w/ Touch Bar (2018), Windows 10 PCOperating System - MacOS Catalina, Windows 10 I am having an issue where I'm trying to sync up my local music files from my Windows PC to my Mac. I was able to transfer my ...

zenmaster0025
Casual Listener
Plan - Free Country - US Device - MacBook Pro w/ Touch Bar (2018), Windows 10 PC Operating System - MacOS Catalina, Windows 10 I am having an issue where I'm trying to sync up m...
2021-06-14 9:31:47 AM
2021-06-15 10:25:05 AM
Alex
Spotify Legend
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

Superuser Contribution Album Covers Cut Off on Desktop App

After updating Spotify on the desktop app (I use a Mac), I have begun to notice that the currently playing view slightly cuts off the edges of the album art (as seen in the images, I went with an example that was noticeable and provided a screenshot ...

hquntbed
Casual Listener
After updating Spotify on the desktop app (I use a Mac), I have begun to notice that the currently playing view slightly cuts off the edges of the album art (as seen in the images, I went with an exa...
2021-06-07 1:52:24 PM
2021-06-14 1:56:14 PM
Jeremy
Spotify Legend
734 Views
4 replies
0 likes

734 Views
4 replies
0 likes

Superuser Contribution Spotify app won't start and keeps copying itself every 4 seconds until I delete the "original"

PlanPremiumCountrySpain DeviceMacBook Pro 2017Operating SystemmacOs Big Sur My Question or IssueI have several users on my laptop. I was working on one user listening to my music, finished my tasks, logged out (completely out) from that user and ente...

guillerming
Casual Listener
Plan Premium Country Spain Device MacBook Pro 2017 Operating System macOs Big Sur My Question or Issue I have several users on my laptop. I was working on one user listening ...
2021-01-25 6:56:04 PM
2021-06-13 2:07:23 PM
Jeremy
Spotify Legend
580 Views
3 replies
0 likes

580 Views
3 replies
0 likes

Superuser Contribution Mac Desktop Queue everything is playing

PlanPremiumCountryNetherlandsDeviceMacbook Pro mid 2015Operating SystemMacOS Big Sure 11.1 My Question or IssueSteps to reproduce:1 - start playing an album or playlist2 - go to queue to see what song is up nextExpected behavior: only one song appear...

jankovd
Casual Listener
Plan Premium Country Netherlands Device Macbook Pro mid 2015 Operating System MacOS Big Sure 11.1 My Question or Issue Steps to reproduce: 1 - start playing an album or playlist 2 ...
2021-06-09 9:38:45 AM
2021-06-10 2:38:55 PM
Jeremy
Spotify Legend
500 Views
5 replies
0 likes
bug mac

500 Views
5 replies
0 likes

Superuser Contribution The app starts up with a black screen

PlanPremiumCountrySpainDeviceMacBook Pro 2014Operating SystemOS X 10.9.5 My Question or IssueSince 2 days ago the app starts up with black screen. Nothing more. The only thing we can do is close it. App was reinstalled twice, but still doing the same

bocabocasalou
Casual Listener
Plan Premium Country Spain Device MacBook Pro 2014 Operating System OS X 10.9.5 My Question or Issue Since 2 days ago the app starts up with black screen. Nothing more. The...
2021-06-09 10:38:52 AM
2021-06-10 11:24:33 AM
Jeremy
Spotify Legend
351 Views
1 replies
0 likes

351 Views
1 replies
0 likes

Superuser Contribution Profile Search Results Merge on Back Button Click

DeviceMacbook Pro late 2016Operating SystemmacOs Big Sur On searching for a profile (I have not tested for other entry types), clicking the back button from one search term back to the first will merge the results from the two. To ReproduceOpen Spoti...

theboardboy
Visitor
Device Macbook Pro late 2016 Operating System macOs Big Sur On searching for a profile (I have not tested for other entry types), clicking the back button from one search term back to the...
2021-06-08 6:53:55 PM
2021-06-09 7:42:56 PM
Eni
Moderator
602 Views
1 replies
0 likes

602 Views
1 replies
0 likes

Superuser Contribution [Desktop] Not all my liked songs appear

PlanPremiumCountryCanadaDevice(MacBookAir 2012 running on Big Sur) My Question or Issue I have a little over 4000 liked songs on my spotify that all show up on my mobile application. However, on my desktop app, my liked songs remains stuck a 999. Why...

davidod15
Casual Listener
Plan Premium Country Canada Device (MacBookAir 2012 running on Big Sur) My Question or Issue I have a little over 4000 liked songs on my spotify that all show up on my ...
2021-06-08 3:21:38 PM
2021-06-09 6:32:14 PM
CarlosE
Moderator
331 Views
1 replies
0 likes

331 Views
1 replies
0 likes

Superuser Contribution Spotify does not work! At all!

So a few months ago i noticed that on my desktop app (Mac) songs started to pause from the 0-10 second mark and i would have to quit the program. This now happens with every single song, whether it be in an album or playlist shuffled or unshuffled.A ...

LeonKyriakos
Casual Listener
So a few months ago i noticed that on my desktop app (Mac) songs started to pause from the 0-10 second mark and i would have to quit the program. This now happens with every single song, whether it b...
2021-06-08 12:10:29 PM
2021-06-09 3:34:15 PM
Alex
Spotify Legend
616 Views
3 replies
0 likes
doesnotwork
spofitybroken

616 Views
3 replies
0 likes

Superuser Contribution Logging into app

For about a week now, I have not been able to get past the login screen on the spotify app on my MacBook. I log in with the correct username and password and it gets stuck, appearing to be loading, but never opens my library. I have tried: uninstalli...

Shannon322
Visitor
For about a week now, I have not been able to get past the login screen on the spotify app on my MacBook. I log in with the correct username and password and it gets stuck, appearing to be loading, b...
2021-06-07 3:51:40 PM
2021-06-08 9:02:00 PM
CarlosE
Moderator
605 Views
1 replies
0 likes

605 Views
1 replies
0 likes

Superuser Contribution Albums beyond initial 25 cannot be loaded on artist's albums page on larger screen

PlanPremiumCountryUnited Kingdom DeviceMacbook Pro mid 2015 (2560x1440 second monitor)Operating SystemMacOS 11.4App Version1.1.60.672.g6ad9c215-aMy Question or IssueAlbums beyond the initial 25 cannot be loaded when viewing an artist's albums page on...

z33tr0n
Casual Listener
Plan Premium Country United Kingdom Device Macbook Pro mid 2015 (2560x1440 second monitor) Operating System MacOS 11.4 App Version 1.1.60.672.g6ad9c215-a My Question or Issu...
2021-06-04 11:52:40 AM
2021-06-07 11:04:49 AM
Alex
Spotify Legend
401 Views
5 replies
1 likes

401 Views
5 replies
1 likes

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