Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi guys,
Last week I downloaded the new version of Spotify and now every time I open the program on my work computer the screen is completely black and I have no access to my music at all. I have tried a few things - checked latest drivers on my graphics card, removed hardware acceleration, started Spotfy on new command prompt. None of it works - the only thing that fixes the issue is downloading an old version of Spofity, but the program does update on its own eventually.
Any ideas? This is a work PC so not the latest hardware or software, currently running Windows 7 (!!)
Cheers,
Solved! Go to Solution.
Do right click on the Spotify icon and select Restore previous versions.
Then choose Compatibility
After that, change from XP or Vista to Windows 7 (You may need to click on the tab near the bottom of the popup box that read 'Change for all users' before changing the Windows type).
Check this thread out:
https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Spotify-is-blank/m-p/1379783
Do right click on the Spotify icon and select Restore previous versions.
Then choose Compatibility
After that, change from XP or Vista to Windows 7 (You may need to click on the tab near the bottom of the popup box that read 'Change for all users' before changing the Windows type).
Check this thread out:
https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Spotify-is-blank/m-p/1379783
Brilliant, it worked!
Thanks so much!!
Cheers,
Copy your entire spotify folder to C:/ and execute from there.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…