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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1527 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144982 Views

83 replies

27 likes

  • 144982 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129768 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10951 Views

1 replies

6 likes

  • 10951 Views
  • 1 replies
  • 6 likes

Not all local files are scanned

HOW IS THIS BUG STILL NOT FIXED!? I remember having this issue a year ago but I switched computers and the new one initially was fine so I just left it at that. Now I'm again noticing that more and more files are not being scanned and added to my loc...

Regular

HOW IS THIS BUG STILL NOT FIXED!?   I remember having this issue a year ago but I switched computers and the new one initially was fine so I just left it at that. Now I'm again noticing that m...

344 Views

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Windows
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Logitech G710+ Volume Control

I am wondering if there is any way for me to use the volume wheel on my logitech G710+ to control the volume of spotify (not the whole system). I have looked online and found a post where someone said that the spotify team was looking into it 11 mont...

Newbie

I am wondering if there is any way for me to use the volume wheel on my logitech G710+ to control the volume of spotify (not the whole system). I have looked online and found a post where someone sai...

948 Views

0 replies

2 likes

Windows
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Premium service cancellation > access to downloaded songs

When i cancel my premium service are my downloaded songs still available offline?Thanks

Newbie

When i cancel my premium service are my downloaded songs still available offline? Thanks

Maxim

Spotify Star

677 Views

3 replies

0 likes

Windows
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Songs are said to be unavailable

When I load up my spotify nd try to play a song on my laptop it plays the song for about 4 seconds then the music stops playing and a banner says the song is unavalible. It does this for every song I try. Nothing I have done to try and fix this has w...

Newbie

When I load up my spotify nd try to play a song on my laptop it plays the song for about 4 seconds then the music stops playing and a banner says the song is unavalible. It does this for every song I...

330 Views

0 replies

3 likes

Windows
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Spotify Doesn't Play Music [Desktop, Windows]

The first issue I had is when I was listening to music using the Desktop App, I would click next song and it would scroll through every song in my playlist, playing each one for maybe a quarter of a second, until it stopped. Once it stops, I can't ch...

Newbie

The first issue I had is when I was listening to music using the Desktop App, I would click next song and it would scroll through every song in my playlist, playing each one for maybe a quarter of a ...

349 Views

0 replies

0 likes

Windows
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Re: Inbox and messages

Yeah I use SoundCloud too! But I drive for a living and travel a lot. So on top of Spotify having a great UI for night time trips, the playlist for me are better organized because I have a TON of them (also slight ocd). The sound quality of SoundClou...

Casual Listener

Yeah I use SoundCloud too! But I drive for a living and travel a lot. So on top of Spotify having a great UI for night time trips, the playlist for me are better organized because I have a TON of the...

246 Views

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Re: Inbox and messages

SoundCloud for example has messaging, (with working notifications, too!) and it's a free service. So that's just not true.

Newbie

SoundCloud for example has messaging, (with working notifications, too!) and it's a free service. So that's just not true.

263 Views

0 replies

5 likes

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Spotify keeps "forgetting" local tracks.

Both podcasts in form of mp3's from iTunes as well as mp3's made in Audacity exported as LAME mp3's. I use Win 10 LTSB ( 10.0.14393 Build 14393 ) and Spotify version 1.0.55.487.g256699aa. This doesn't happen if I use an old version of Spotify. In fac...

Casual Listener

Both podcasts in form of mp3's from iTunes as well as mp3's made in Audacity exported as LAME mp3's.   I use Win 10 LTSB ( 10.0.14393 Build 14393 ) and Spotify version 1.0.55.487.g256699a...

268 Views

0 replies

0 likes

Windows
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add errors i've seen so far, windows 10 desktop

video ads stop short.- uninstall and reinstall app. video ads on smaller ad area, under the song list that ads are normally, but not video ads- i am troubleshooting now

Regular

video ads stop short.- uninstall and reinstall app.   video ads on smaller ad area, under the song list that ads are normally, but not video ads- i am troubleshooting now

skitsosoldier

Regular

355 Views

1 replies

0 likes

Windows
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Connection Reconnect takes alot and its buggy

Spotify on windows when the internet connection gets lost the client takes alot to reconnect back , there is no try to reconnect now button or anything , the delay between each try is very long, better UX looking into this

Casual Listener

Spotify on windows when the internet connection gets lost the client takes alot to reconnect back , there is no try to reconnect now button or anything , the delay between each try is very long, bett...

256 Views

0 replies

0 likes

Windows
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[deleted]

[deleted]

Casual Listener

[deleted]

349 Views

0 replies

1 likes

Windows
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Added dates keep resetting

My main playlist has a problem with songs I added years ago having their "date added" reset to the current day fairly often. It really ruins the flow of my playlist so if there's a solution I'd be glad for it. This only happens on the desktop app and...

Casual Listener

My main playlist has a problem with songs I added years ago having their "date added" reset to the current day fairly often. It really ruins the flow of my playlist so if there's a solution I'd be gl...

275 Views

0 replies

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Windows
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Explicit track plays edited version on desktop, but then explicit on mobile

The song "This Is The Best" by USS, while showing that it's explicit, only plays as an edited version on the desktop player. When I play it on my phone, it properly plays as the explicit version. What's up with this? It really takes away from the lis...

Newbie

The song "This Is The Best" by USS, while showing that it's explicit, only plays as an edited version on the desktop player. When I play it on my phone, it properly plays as the explicit version. Wha...

295 Views

0 replies

0 likes

Windows
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Video Ads With Sound Playing Over Music

On the Windows desktop app if I change from the browse window to the radio window sometimes the ads will be video ads that have audio. This is annoying because the ads will play over my music. These are not regular ads that come in between songs. The...

Newbie

On the Windows desktop app if I change from the browse window to the radio window sometimes the ads will be video ads that have audio. This is annoying because the ads will play over my music. These ...

Clorix

Regular

3217 Views

6 replies

1 likes

Windows
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  • 6 replies
  • 1 likes

Playlists dont work

When I click on a playlist there is no button for shuffle. There are just buttons with follow and play. When I click on it it plays one Song from the Playlist for one second, then the next Song plays for one second ....

Newbie

When I click on a playlist there is no button for shuffle. There are just buttons with follow and play. When I click on it it plays one Song from the Playlist for one second, then the next Song ...

277 Views

0 replies

0 likes

Windows
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Decide - is it preferences or settings?

Your dialogues often say things like "When your music ends, we continue playing similar songs to you. You can turn this off in settings". Except Spotify desktop doesn't have a settings menu - it's called preferences - when you click on it - yes it sa...

Regular

Your dialogues often say things like "When your music ends, we continue playing similar songs to you. You can turn this off in settings".    Except Spotify desktop doesn't have a settings...

270 Views

0 replies

0 likes

Windows
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Cannot queue songs or see queue!

I've been having problems with the Windows desktop for a few weeks now. I cannot queue songs and when I look at my play queue it shows up as empty (see image). I don't know how to fix this at all and it's quite annoying not being able to queue songs ...

Newbie

I've been having problems with the Windows desktop for a few weeks now. I cannot queue songs and when I look at my play queue it shows up as empty (see image). I don't know how to fix this at all and...

274 Views

0 replies

0 likes

Windows
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Spotify randomly connects to android phone when app is running in background

Hi, First of, I never seem to be able to find information on this forum, so if this is a double post, please point me in the right direction. When I use spotify on my Windows 10 pc at home, sometimes (possibly due to wifi problems) halfway through a ...

Casual Listener

Hi,   First of, I never seem to be able to find information on this forum, so if this is a double post, please point me in the right direction.   When I use spotify on my Windows 10 pc ...

273 Views

0 replies

0 likes

Windows
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friend feed missing 1.0.55 update

Windows PC version (Desktop) friends feed is missing, friends feed went missing using version 1.0.55... friends feed was visiable at first but when i logged into spoity today *5/26/2017 its now suddenly gone missing, its showing none of my FB friends...

Casual Listener

Windows PC version (Desktop) friends feed is missing, friends feed went missing using version 1.0.55... friends feed was visiable at first but when i logged into spoity today *5/26/2017 its now sudde...

278 Views

0 replies

0 likes

Windows
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issue connecting on desktop and android

Hi there, I'm a spotify premium user in ireland and have been having difficulty getting access to my account today. It's telling me it won't connect and can't open or play music, hope you can help. Kind regards, Cian

Newbie

Hi there,    I'm a spotify premium user in ireland and have been having difficulty getting access to my account today. It's telling me it won't connect and can't open or play music, hope ...

rossi1911

Community Legend

367 Views

1 replies

0 likes

Windows
  • 367 Views
  • 1 replies
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