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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1617 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145387 Views

83 replies

27 likes

  • 145387 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130277 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10971 Views

1 replies

6 likes

  • 10971 Views
  • 1 replies
  • 6 likes

Spotify crashing windows 10

Hi, Iv recently installed spotify on my windows 10 desktop computer and while in the process of installing it crashed my network, when trying to repair the network connection through windows it crashed my computer, when it restarded back into windows...

Newbie

Hi,  Iv recently installed spotify on my windows 10 desktop computer and while in the process of installing it crashed my network, when trying to repair the network connection through wind...

cadmielp

Roadie

501 Views

1 replies

0 likes

Windows
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  • 1 replies
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greyed out local files

I added local files to my songs section of "your music". At some point I deleted the files from my computer intentionally. Now those songs are greyed out in the songs section. I also want to remove them from the songs list. Which is not possible. Now...

Casual Listener

I added local files to my songs section of "your music". At some point I deleted the files from my computer intentionally. Now those songs are greyed out in the songs section. I also want to remove t...

Felicias9

Casual Listener

1255 Views

2 replies

0 likes

Windows
  • 1255 Views
  • 2 replies
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[solved] Spotify Crash on Windows 10 during startup/slowdown

Dear Users, I have experienced freezes on my Win 10 PC when starting Spotify. I found also the root of the issue: My Windows Music-Library (where my local music resides) refers to a NAS(Network-Assisted Storage) device. Deleting the local-files.bnk C...

Newbie

Dear Users,   I have experienced freezes on my Win 10 PC when starting Spotify. I found also the root of the issue: My Windows Music-Library (where my local music resides) refers to a NAS(Netw...

St3v3s4n

Casual Listener

1649 Views

1 replies

3 likes

Windows
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  • 1 replies
  • 3 likes

Solved!! The shuffle shuffle

Sure this has been beat to death but I'm a drummer so we'll beat it some more. I listened to all of my songs in order, took a long time. Now that I've done that I'd like to listen randomly. As I recall that used to mean play songs across my list, wel...

Gig Goer

Sure this has been beat to death but I'm a drummer so we'll beat it some more. I listened to all of my songs in order, took a long time. Now that I've done that I'd like to listen randomly. As I reca...

jnj1

Casual Listener

774 Views

1 replies

1 likes

Windows
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  • 1 replies
  • 1 likes

Re: Inbox and messages

Per Rorey's message here, please could you at least create an Inbox playlist for me to retrieve what's possible? I started a thread here asking if there was a plan to be able to retrieve that valuable data - https://community.spotify.com/t5/Desktop-M...

Music Fan

Per Rorey's message here, please could you at least create an Inbox playlist for me to retrieve what's possible?   I started a thread here asking if there was a plan to be able to retrieve th...

246 Views

0 replies

5 likes

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Releasing Bluetooth speakers

I have a BEM Mojo bluetooth speaker, and Spotify (basic, playing online) has taken possession of it and won't let go. I have instructed my PC laptop to disconnect and to forget the speaker, and then reconnected, and it is still tied to Spotify so tha...

Casual Listener

I have a BEM Mojo bluetooth speaker, and Spotify (basic, playing online) has taken possession of it and won't let go. I have instructed my PC laptop to disconnect and to forget the speaker, and then ...

andrew_b_irvine

Casual Listener

1023 Views

3 replies

0 likes

Windows
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Music not playing on my win10 PC in either desktop application or web player... help?

Hi. Gang, I really don't want to cancel spotify, but it's useless if it doesn't actually play on anything but my phone to me. My account must be okay, its working on my phone ... but i can't get it to play anything on desktop anymore,,, this started ...

Newbie

Hi. Gang, I really don't want to cancel spotify, but it's useless if it doesn't actually play on anything but my phone to me.   My account must be okay, its working on my phone ... but i can't...

336 Views

0 replies

0 likes

Windows
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Solved!! "Plays" Statistic

In the windows web player, there is a column when you play a song that says "plays".Sometimes, it says 1,123,400 plays. Or some other number.How is this calculated? Every month? every day? Every week?Its impressive, but it seems to be a number withou...

Music Fan

In the windows web player, there is a column when you play a song that says "plays". Sometimes, it says 1,123,400 plays.  Or some other number. How is this calculated? Every month? every day?&...

TStarkMark46

Music Fan

1721 Views

3 replies

0 likes

Windows
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  • 3 replies
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Question about the players, "Hearts" And "check marks"

Hey all -whats the difference when between the spotify app's (android) "Heart" and the desktop "check mark". Both seem to have some sort of "Save" functionality. Question may be very simple, thanks for your help,

Music Fan

Hey all - whats the difference when between the spotify app's (android) "Heart" and the desktop "check mark".  Both seem to have some sort of "Save" functionality.   Question may be very...

686 Views

0 replies

2 likes

Windows
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Windows App & Snap Assist

When using Snap Assist in Windows 10 (drag to an edge and window snaps to half screen, quarter screen, etc.), the Spotify desktop app will create a small gap along the side and top of the window instead of actually snapping flush with the edge of the...

Newbie

When using Snap Assist in Windows 10 (drag to an edge and window snaps to half screen, quarter screen, etc.), the Spotify desktop app will create a small gap along the side and top of the window inst...

user-removed

Not applicable

2255 Views

4 replies

5 likes

Windows
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  • 4 replies
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Cannot click + icon on imported playlist

Why cannot i click the + icon to like the song on an imported playlist? I can understand it if the song and album were really obscure but the song and album in question are very available. Song: Rumor Has ItArtist: AdeleAlbum: 21 See attachment

Regular

Why cannot i click the + icon to like the song on an imported playlist?   I can understand it if the song and album were really obscure but the song and album in question are very available. ...

276 Views

0 replies

0 likes

Windows
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Solved!!Superuser Contribution Main site defaulting to German

I live in the US. I don't use a proxy. My account location says United States. My language in the program and app is set to English. Despite ALL of this, http://www.spotify.com/ still redirects to .com/de/ against my best efforts to prevent it. I can...

Casual Listener

I live in the US. I don't use a proxy. My account location says United States. My language in the program and app is set to English. Despite ALL of this, http://www.spotify.com/ still redirects to .c...

sdfcr

Newbie

14373 Views

8 replies

3 likes

Windows
  • 14373 Views
  • 8 replies
  • 3 likes

Error message: Can't play current song.

I was playing a song from my playlist using the desktop app when suddenly a blue bar appeared at the top of the screen and it says "Cannot play current song". I have internet connection though and I'm on premium. It's not really a big deal but I'm ju...

Music Fan

I was playing a song from my playlist using the desktop app when suddenly a blue bar appeared at the top of the screen and it says "Cannot play current song". I have internet connection though and I'...

hotnspicyyyyyy

Roadie

386 Views

1 replies

0 likes

Windows
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Solved!! TEST

TEST

Newbie

TEST

hotnspicyyyyyy

Roadie

432 Views

1 replies

0 likes

Windows
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  • 1 replies
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Localization/Formatting Issue in Windows Desktop Player

I use the Windows desktop player set to the Espanol (International Spanish) language. Any Album/EP/Single that I view shows the correct translation except with what I can imagine is a formatting error. In short, I see curly braces for any Album/EP/Si...

Casual Listener

I use the Windows desktop player set to the Espanol (International Spanish) language.   Any Album/EP/Single that I view shows the correct translation except with what I can imagine is a format...

351 Views

0 replies

0 likes

Windows
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Album view playlist

Would it be possible to get the play queue on desktop to mimic that of the apps?For instance, instead of a list of songs up next, a side scrolling view with the album art which the app versions implement? Thanks, Nathan.

Newbie

Would it be possible to get the play queue on desktop to mimic that of the apps? For instance, instead of a list of songs up next, a side scrolling view with the album art which the app versions imp...

811 Views

0 replies

4 likes

Windows
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  • 0 replies
  • 4 likes

Solved!! How to permanently uninstall Spotify on Windows 10

I want to uninstall Spotify once and for all. I already tried on the Control Panel > Programs and Features but it just won't work. I've searched for other solutions in forums but none would work. Can someone help me? I'm totally not satisfied with th...

Casual Listener

I want to uninstall Spotify once and for all. I already tried on the Control Panel > Programs and Features but it just won't work. I've searched for other solutions in forums but none would work. ...

artnoir666

Casual Listener

109146 Views

39 replies

0 likes

Windows
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Spotify preview on taskbar shows a missing image preview

As seen to the left, the mouseover ability does not display the player preview (music is still playing). Note that you can still use |<, play, >| buttons as they poke out from the bottom of the missing image.

Casual Listener

As seen to the left, the mouseover ability does not display the player preview (music is still playing).   Note that you can still use |<, play, >| buttons as they poke out from the...

547 Views

0 replies

2 likes

Windows
  • 547 Views
  • 0 replies
  • 2 likes

Solved!! Songs missing...

Songs keep disappearing from my library. It's been happening for quite a while now. It's cool.....got plenty more to get me by LOL.But seriously, what's up with the missing songs?Keep up the good work Spotify.....and I'm ready for lossless!Thanks.

Gig Goer

Songs keep disappearing from my library. It's been happening for quite a while now. It's cool.....got plenty more to get me by LOL. But seriously, what's up with the missing songs? Keep up the ...

hotnspicyyyyyy

Roadie

1975 Views

6 replies

0 likes

Windows
  • 1975 Views
  • 6 replies
  • 0 likes

adads

how do i get tracks to play agaoin after ad supposedly ends... ad has stoppe everything,

Newbie

how do i get tracks to play agaoin after ad supposedly ends... ad has stoppe everything,

Sebasty

Community Legend

510 Views

1 replies

0 likes

Windows
  • 510 Views
  • 1 replies
  • 0 likes