CROSSFADE BUG

[st4rrdust]

Plan

Premium

Device

Desktop

Operating System

Windows 11

Issue: 
When having crossfade ON & repeat current song OFF and i try to restart the song , the ending part of the previous song plays again at the start and it's really annoying. please try to fix this. I have been noticing this for around 3 weeks. I don't know if it happens to others too , but please forward this to your devs. Thanks ❤️

[MateusM]

Hey @st4rrdust!

Thanks for reaching out.

Can you try these steps and see if it makes any difference? Also, could you try logging into your Spotify account on another device, preferably with the same OS and model, if possible, to see if the issue happens there too?

Keep me posted on how it goes, and we'll go from there!
/Mateus

[st4rrdust]

Hello. I obviously have tried everything and it remains a bug. A reinstall will obviously NOT fix the bug itself. I tried from another desktop with another account and same thing happens. It’s definitely not the OS or some corrupted files. I know what i’m talking about since i’m a software engineer. Someone has to look at the code and fix it. Please refrain from replying with the generic, boring answer “have you tried reinstalling the app” on these matters. Thanks

[MateusM]

Thanks for getting back, @st4rrdust!

Since we couldn’t replicate this behavior on our end, we suggested some basic troubleshooting. Sometimes the Spotify app just needs a quick refresh, and a reinstall usually helps get things back on track.

If you can, please share a quick video or screen recording so we can get a better look at what’s happening on your end. Also, let me know if this only happens on the Desktop app or if you notice it on other devices too.

You could also try adjusting the crossfade seconds to see if that changes anything.

Keep me posted on how it goes!
/Mateus

[st4rrdust]

Are you a spotify employee? Since you state otherwise. I’m asking because who is “we” exactly? In case you aren’t affiliated with Spotify and only provide help as a user , it would be best if you didn’t use plural. 

anyways , i’ve contacted support and the matter has been forwarded to the corresponding team. Thanks 

[Studio131]

Seems that today there is some crossfade happening even though I have this option switched off. Daniel can you fix this? And give me a job you **bleep**.