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My Question or Issue
I am experiencing an issue where, if the client is set to offline mode, tracks that are stored locally on my computer will become faded out and unplayable in any playlists they have been added to.
Despite this, the same files are playable from the "Local Files" section of "Your Library"
It seems to bug caused by the client trying to treat the local files like Spotify tracks, marking them as unavailable due to them not being "Downloaded" and unable to be streamed due to the lack of internet.
I have contacted support, but they did not seem to understand the issue, recommending that I "Download" the tracks by toggling the download switch on the playlists they're in. I feel this is absurd as the files are already stored locally and the playlists are downloaded anyway.
I have done a clean install of Spotify and this has not corrected the issue.
Another person in chat has experienced this issue: https://community.spotify.com/t5/Chat/Local-files-won-t-play-in-offline-mode/m-p/5214870/highlight/t...
Note: Issue was also present on a different computer, with an additional oddity: the local files DID actually "Download" with the streamable tracks, adopting the little downwards pointing arrow, and Spotify deigned to play them.
Also I have used the Live Chat support window three times, communicating for about two hours total, entered my email address when prompted at the end of each session, and I have NOT received transcripts for any of them.