Some items in the Browse menu are broken

[polozhitelen]

Plan

Premium

Country

Bulgaria

Why do these 3 items in the Browse menu appear like this and also do not work?

They look and act the same way on the web player and the desktop app (Windows 7)

As you see, they don't show a playlist cover in the box like the other categories.

When I try to open one of these 3 categories on the desktop app, they open an internal link in the browser:

https://xpui.app.spotify.com/index.html# 

and it doesn't load, saying it can't be reached.

And when I try to open them on the web player, they open a new tab to the search page and add # to the url, again, not opening the category.

On my phone (Android 10) they work fine.

[Yordan · Accepted solution]

Hi @polozhitelen,

Thanks for reaching out to the Community.

Could you let us know the version of your Spotify app? You can find it under the three dots in the upper left corner > Help > About Spotify.

Feel free to also share what troubleshooting steps you've tried so far so we avoid repeating them. If you haven't already, try deleting the prefs file under C:\Users\%username%\AppData\Roaming\Spotify, as well as the contents of the Users folder. found in the same directory, then restart the app.

If that doesn't work, try performing a clean reinstall by following the steps here.

Keep us posted on this.

Cheers!

[polozhitelen]

Thank you for the reply! ;))

I didn't really get to try any of the solution methods you mentioned because the problem "resolved itself".

I suspect it was some sort of a caching problem and/or the items lead to a dead link or there was some other minor bug. Whatever the reason, everything works fine now - I also checked on my other device (Windows 10).

It wasn't a really big inconvenience for me but I know how some little details in the code may be overlooked and cause problems so I decided to report it anyways.

Thank you and have a nice day!

Cheers!

[Eni]

Hey @polozhitelen,

We're glad to hear that now it's working as expected. Give us a shout if it starts misbehaving again; we're always here to help. 

Have a great day 🙂