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Plan
Premium
Country
USA
Device
Surface Laptop 2
Operating System
Windows 11
My Question or Issue
This has been occurring on and off for some time. I have contacted Twitter support before, but this might be better. I have again begun experiencing playing for a period of time (usually about 30-45 minutes), and then sudden, loud static occurs where the soft still places in the back. When I stop the song and restart it, it will continue static. However, if I change the volume in the Spotify app, it stops. That said, the audio volume is affected when I change it back to the original volume in the app it was set at. Additionally, when the next song plays, it often shows it is playing, but no sound comes out at the set volume in the app. When I increase the volume, it becomes audible again, but static often occurs. Often, I have to adjust both the app and computer volume settings.
Here's what I have done to troubleshoot:
This has not stopped the issue. I have provided screen captures of my current settings after the reinstall. However, because of their size, I cannot upload videos of the behavior.
Hi there @ForceRunner,
Thanks for reaching out to the Community!
First up, we appreciate your detailed message. We'd just liked to gather more info:
Lastly, we understand you were not able to attach the video, however, it'd be really helpful if we can see exactly how the app behaves. You can try compressing the video and attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.
We'll be on the lookout!
Hello Susan,
Thanks for the reply and I’ve answered your questions in order:
Unfortunately, I have deleted the recordings but can try to recover them when I’m back at my laptop.
Thank you for your help!
Lance
Hi @ForceRunner,
Thanks for the info.
Could you try and reinstall your audio drivers? When those get corrupted, it can cause a variety of issues, including something similar to what you have. Try that and let us know how it goes.
If the issue persists afterwards, please try and recover the recordings or make new ones, that will definitely be helpful. Additionally, please let us know the following:
Let us know how it goes.
Hello Joan,
I have uninstalled and reinstalled all of my drivers, and the static is still occurring. I have also answered your questions in order below:
It still plays as expected, without static, when playing directly from my phone or via smart device (i.e., Alexa).
Thank you for your ongoing assistance.
Lance
Hi @ForceRunner,
Thanks for the reply. Unfortunately we cannot access those links. Please send us the videos via Google Drive (with open access) or as unlisted YouTube videos.
Keep us posted.
Hello Joan,
It appears the issue has resolved itself.
Thanks,
Lance
That's great to hear @ForceRunner, thanks for the update.
We're here if the issue resurfaces or if there's anything else we can help out with.
Have a good one 🙂
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