Windows 10 App: Keyboard Shortcuts Not Working

[WillowRaven]

Plan: Premium/Paid

Country: USA

Device: Desktop (App)

Operating System: Windows 10, 64-bit, Home Edition

My Issue:
Despite trying to use the keyboard shortcuts listed here: 

Spotify Support Keyboard Shortcuts for App 

With the exception of the space-bar, none of the shortcuts will work.  My app is current/up to date, as is my OS.  I have tried closing and reopening the app, didn't help.  I tried using it on the web browser (Chrome, updated to latest version) - didn't help, didn't work.

I tried to see if this was a current glitch/bug, couldn't find anything (found older topic posts, etc about this issue though, some dating back to 2018).

If this isn't a glitch/bug, am I missing something?  Do I need to "enable" it somewhere and, if yes - where/how?

Any/All help is greatly appreciated, and thank you in advance.

[MihailY]

Hey @WillowRaven,

Thanks for reaching out.

Are you able to access the shortcuts menu by pressing [Ctrl + /]? Does clicking somewhere within the app before trying the shortcuts make any difference? 

We'd also suggest clearing your Windows hosts file using this guide.

Let us know how it goes.

[WillowRaven]

Hello and thanks for responding.

Yes, I was able to access the list of shortcuts using Ctrl + / .... that's not the issue.  I can access the listing just fine.   When I try to do any of the shortcuts listed, with the exception of the space-bar shortcut, they DO NOT WORK.  I have tried several of the shortcuts and none of them do anything.  No response, no action, no nothing.  I tried clicking on a few different areas, manually, with my mouse, and then trying some of the shortcuts and again - nothing.  No actions, no responses .... nothing.  The ONLY shortcut that seems to work is the space-bar.

Also, per your suggestion I did the Notepad as Administrator thing and went to the pathway the FAQ page for it stated and the folder is empty.  There is NOTHING in that folder, at all.  So there is/was nothing to delete:

Not sure what I should do/try next ?

[WillowRaven]

Apologies, I missed the "text documents" thing near the bottom pathway ....
I tried again, found "hosts" however Spotify and/or Fastly is not listed:

[Susan_GP]

Hi there @WillowRaven,

Thanks for your reply and for trying out our recommendations.

First, we recommend logging in to a different account to check if you can use the shortcuts there. You could ask someone else to log in with their account on your computer to check. Or you can create a free account for testing purposes and delete it afterwards. 

If the issue persists, it's worth checking if this is hardware-related. If you use an external keyboard, try connecting to another USB port. Or would it be possible for you to try with a different keyboard? Maybe a relative or friend's keyboard.

You can also try updating your keyboard drivers by following these steps: 

1. Press Windows + X, select Device Manager.
2. Right-click on your keyboard device/driver and select Update driver.
3. Follow on-screen instructions.

Let us know how that goes.

[WillowRaven · Accepted solution]

Thank you.  I was able to - finally! - get the other shortcuts to work.  I didn't realize at the time - I thought I had a playlist up/active and was listening to it - however when I had skipped a song in the playlist, for some reason it took me out of the playlist so that it was just showing songs in a queue, so there was nothing to either "go back" or "go forward" to as the queue was just showing the "currently listening to" song, so hence the shortcuts weren't, technically, working.  I feel so dumb however I double checked a couple of different playlists, just to be sure they worked, and they did/do .... so I am guessing (?) this is solved.

Many thanks to those who helped.  It is/was much appreciated.