[Your Library][Artist] Slow loading time when scrolling

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[Your Library][Artist] Slow loading time when scrolling

amsle123456
Music Fan

Plan

Premium

Operating System

Windows 10

 

Since the last UX update scrolling down in the your library-> artists view is slow and get stuck when I reach the end of the latest batch of artists loaded.

Before the update I could scroll down with no problem to the end of my list without getting stuck and waiting when reaching the current end.

 

Attached 2 pictures:

You can see in the first one that not all artists were loaded and only after a few seconds more artists were added (the second image)

 

image-1 missing artists.png
image-2 more aritst.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

CarlosE
Moderator
Moderator

Hi @amsle123456,

 

Thanks for keeping in touch.

 

We appreciate you taking the time to report this and share those videos. We've passed this on to the teams in charge so they can look into it. We can't commit to an exact timeframe for when or if this will be fixed. In the meantime, make sure to keep the app always updated.

 

If you need a hand with anything else, the Community is here for you.

 

Cheers!

CarlosEModerator
 
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View solution in original post

10 Replies

Jeremy
Moderator
Moderator

Hi there @amsle123456,

 

Thank you for your post here in the Community. We're happy to help.,

 

Can you try with another internet connection to see if the issue persist?

If that doesn't do the trick, we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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amsle123456
Music Fan

Thanks for the help @Jeremy unfortunately it doesn't work.

I tried this on 2 different computers with 2 different networks. This can't be a network issue because before the latest UI update it worked fine.

Also tried to uninstall and reinstall on one computer, still didn't solve the issue.

Alex
Moderator
Moderator

Hey @amsle123456,


Thanks for the reply.

 

Could you ask a friend/ family member to log in with their account on one of your devices, and check if you experience the same issues.


This will shine some light on whether the issue is account or device related.

 

Keep us posted.

AlexModerator
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amsle123456
Music Fan
Tried it on another computer on another wifi networks with another account. still the problem happens.

I played around with it and the problem seems to be with lazy loading of artists. It starts loading the second part of artists only when I reach the end of the scroll, instead of loading them when I am close to the end.

Jeremy
Moderator
Moderator

Hi again @amsle123456,

 

Thank you for your reply and confirmation.

 

Can you provide us a screen recording so that we can have a closer look directly from your end?

 

On another note, can you log into the web player to see if the issue persist?

 

Keep us posted 🙂

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

amsle123456
Music Fan

Here is a video showing that loading only happens when I reach the end of the scroll, not even when I see missing artists.
Sorry for the short video it's the only option due to the file size limit.

If you want longer videos let me know how I can upload them.

amsle123456
Music Fan

Here is a second video of the scroll getting stuck. As you can see I scroll to the bottom and then get a delay before more artists are loaded.

There is another video at the top as a replay to the post itself.

amsle123456
Music Fan
The same thing happens in the web player
Solution!

CarlosE
Moderator
Moderator

Hi @amsle123456,

 

Thanks for keeping in touch.

 

We appreciate you taking the time to report this and share those videos. We've passed this on to the teams in charge so they can look into it. We can't commit to an exact timeframe for when or if this will be fixed. In the meantime, make sure to keep the app always updated.

 

If you need a hand with anything else, the Community is here for you.

 

Cheers!

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

amsle123456
Music Fan
Thanks
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