Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I've installed Spotify on my computer Windows 10 with Microsoft Store and when I turn on the computer Spotify starts. Ho I have to do for remove this feature?
I've installed Spotify on my computer Windows 10 with Microsoft Store and when I turn on the computer Spotify starts. Ho I have to do for remove this feature?
Community Legend
468 Views
1 replies
0 likes
PlanPremiumCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueMy Spotify app is working on my smartphone account, but doesn't work on my desktop account. I'm not able to start playing any music. I'd already unistalled and inst...
Plan Premium Country Portugal Device Desktop Operating System Windows 10 My Question or Issue My Spotify app is working on my smartphone account, but doesn't work on my desktop accou...
Moderator
867 Views
7 replies
0 likes
PlanPremium, user since North American closed betaCountryUSADeviceHP laptop 9th gen Intel CPUClient: both Spotify Desktop and Win 10 app behave the same wayOperating SystemWindows 10 Pro My Question or IssueSpotify has over the past few years been tr...
Plan Premium, user since North American closed beta Country USA Device HP laptop 9th gen Intel CPU Client: both Spotify Desktop and Win 10 app behave the same way Operating System W...
Spotify Legend
1381 Views
1 replies
2 likes
I have, recieved the message that my song library (on Desktop) is full and cannot add anymore songs. Could this be increased? I have songs since 2014 when I started using spotify and I don't intend to stop using Spotify nor 'remove' any of my faves. ...
I have, recieved the message that my song library (on Desktop) is full and cannot add anymore songs. Could this be increased? I have songs since 2014 when I started using spotify and I do...
Roadie
509 Views
1 replies
1 likes
PlanPremium Duo CountrySouth Korea DeviceSamsung Galaxy 9, Galaxy Tab 7 plus Operating SystemWindows 10 My Question or Issue When I try to log in from the desktop, an error message "accesspoint:19" pops up and I cannot log in. This problem has been g...
Plan Premium Duo Country South Korea Device Samsung Galaxy 9, Galaxy Tab 7 plus Operating System Windows 10 My Question or Issue W...
Not applicable
865 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceLeonovo 100S ChromebookOperating SystemChrome OS My Question or IssueI try to play any type of music and the song will skip near the start of the song from 0:00-0:10 or it will pause at 0:09 and I have to skip by myself or ...
Plan Premium Country USA Device Leonovo 100S Chromebook Operating System Chrome OS My Question or Issue I try to play any type of music and the song will skip near the start of the s...
Spotify Legend
446 Views
1 replies
0 likes
PlanFreeCountryUnited StatesOperating SystemWindows 10 My Question or IssueA song says it is 3:53 long but when I try to play it it cuts off at 29 seconds and goes to the next song. The song cuts off in the middle of a line. It only happens with this...
Plan Free Country United States Operating System Windows 10 My Question or Issue A song says it is 3:53 long but when I try to play it it cuts off at 29 seconds and goes to the next so...
Moderator
418 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,Remove a device from spotify. Windows 8.1I have three device attached, lap top, echo dot and kindle fire. I want to rem...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10, Remove a device from spotify. Windows 8.1 ...
Moderator
433 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceIntel Desktop Operating SystemWindows 10 My Question or Issue For the past few weeks, Spotify has not been connecting on my desktop. The internet is working fine, but it keeps giving an error code of 4. I have uninstalle...
Plan Premium Country Canada Device Intel Desktop Operating System Windows 10 My Question or Issue For the past few weeks, Spotify has not been connecting ...
Spotify Legend
368 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue To whom it may concern, I want to ask for an update on the featur...
Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) My...
Spotify Legend
755 Views
1 replies
0 likes
PlanFree Deviceasus laptopOperating SystemWindows 10 My Question or IssueI go to artists spotify, I check out their latest album and I am pretty sure I liked (and gave heart) to all the songs on album but the green hearts are not showing. I go to "So...
Plan Free Device asus laptop Operating System Windows 10 My Question or Issue I go to artists spotify, I check out their latest album and I am pretty sure I liked (and gave hea...
Moderator
711 Views
1 replies
0 likes
I'm using heavily spotify, I realized that under: AppData\Local\Packages\SpotifyAB.SpotifyMusicthere are two folders localState and localCache and which sized 4GB and 6.50 GB. I downloaded 700 songs for offline usage and 600 songs from local folders....
I'm using heavily spotify, I realized that under: AppData\Local\Packages\SpotifyAB.SpotifyMusic there are two folders localState and localCache and which sized 4GB and 6.50 GB. I dow...
Spotify Star
3116 Views
1 replies
0 likes
PlanFreeCountryUKDevicePCOperating System Windows 10 My Question or IssueThis seems to still be a consistent bug despite previous topics saying it has been fixed. Every so often, my feed will say my friends have listened several days ago when I know ...
Plan Free Country UK Device PC Operating System Windows 10 My Question or Issue This seems to still be a consistent bug despite previous topics saying it has been fixed. Every ...
Moderator
563 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice Operating System(i, Android , Windows 10,) My Question or Issueı do not use private mode.And click to show my activities in settings but again my activities is not showing.
Plan Premium Country Turkey Device Operating System (i, Android , Windows 10,) My Question or Issue ı do not use private mode.And click to show my activities in settings but a...
Moderator
508 Views
1 replies
0 likes
PlanPremiumCountryIsraelDevicePC laptopOperating SystemWindows 10 My Question or Issuedon't understand how until today the UI not support multi tab!?!?!?it's will makes the life more easily for this app! Please consider!
Plan Premium Country Israel Device PC laptop Operating System Windows 10 My Question or Issue don't understand how until today the UI not support multi tab!?!?!? it's will makes the...
Moderator
713 Views
1 replies
0 likes
Windows 10 Hey, why is it so that when I mark several songs to add them to another playlist they appear arranged in a alphabetically order based on title in the new playlist? Even though both playlist have the "recently added" as sorting filter.And i...
Windows 10 Hey, why is it so that when I mark several songs to add them to another playlist they appear arranged in a alphabetically order based on title in the new playlist? Even th...
Moderator
443 Views
1 replies
0 likes
PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueOn Spotify Windows Desktop client, whenever you just view a podcast page, but don't select any podcast episode to play, after roughly 5 to 10 minutes, the most recent podcast e...
Plan Premium Country Device PC Operating System Windows 10 My Question or Issue On Spotify Windows Desktop client, whenever you just view a podcast page, but don't select any ...
Moderator
508 Views
1 replies
0 likes
PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueShort and simple version; Was listening to music just fine. Got a new piece of software that required PC to restart. PC also updated during restart. Now no music plays. ANY. A...
Plan Premium Country US Device PC Operating System Windows 10 My Question or Issue Short and simple version; Was listening to music just fine. Got a new piece of software that requir...
Moderator
780 Views
3 replies
0 likes
PlanFreeCountryUnited StatesDeviceDell Latitude 3190Operating SystemWindows 10 20H2 19042.804 My Question or IssueWhen I try to install Spotify from the Microsoft Store, it always
Plan Free Country United States Device Dell Latitude 3190 Operating System Windows 10 20H2 19042.804 My Question or Issue When I try to install Spotify from the Microsoft Store,...
Moderator
1353 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceDell Latitude 3190Operating SystemWindows 10 20H2 My QuestionI am wondering if there is somewhere I can find detailed release notes for every update to Spotify for Windows.
Plan Free Country United States Device Dell Latitude 3190 Operating System Windows 10 20H2 My Question I am wondering if there is somewhere I can find detailed release notes for ever...
Moderator
446 Views
1 replies
0 likes
