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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Certain Songs Will NOT PLAY / Not Recognized in Playlist

I dont know if anyone has a solution to this but so far Sonos support cannot figure this out. I manage my music and create playlists on my desktop (I use a program called MusicBee). When I create a Playlist and then open the Sonos Desktop App and Upd...

  • Casual Listener
  • I dont know if anyone has a solution to this but so far Sonos support cannot figure this out.   I manage my music and create playlists on my desktop (I use a program called MusicBee).  &...
  • Sebasty
  • Spotify Star
  • 358 Views
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Solved!!Superuser Contribution I can't update my profile picture

PlanPremiumCountryColombiaDevicePCOperating SystemWindows 7 My Question or IssueI'm experiencing some issues when uploading or updating my profile picture.When I upload my profile picture everything "works" fine, but when I change sections (so to spe...

  • Casual Listener
  • Plan Premium Country Colombia Device PC Operating System Windows 7   My Question or Issue I'm experiencing some issues when uploading or updating my profile picture. When I upload my ...
  • Mario
  • Moderator
  • 705 Views
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  • Desktop
    Issues
    no facebook
    profile picture
    Windows
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Superuser Contribution Spotify desktop app will not launch

Premium - US - computer - windows 10 Spotify app on my computer will not launch. I have reinstalled and deleted several times. When I attempt to launch Spotify, I briefly see the spinning disc then nothing happens. I have downloaded the app file from...

  • Casual Listener
  • Premium - US - computer - windows 10   Spotify app on my computer will not launch. I have reinstalled and deleted several times. When I attempt to launch Spotify, I briefly see the spinning di...
  • Peter
  • Spotify Legend
  • 382 Views
  • 4 replies
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  • 382 Views
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When steaming on Twitch, if I use the mic, the Spotify volume drops. How do I disable this?

I've tested this with other music sources and even youtube videos, the audio dropping is specific to spotify and specifically when I use the mic. Is there a way to disable this "feature" in Spotify? I will have to unsubscribe and choose another sourc...

  • Newbie
  • I've tested this with other music sources and even youtube videos, the audio dropping is specific to spotify and specifically when I use the mic.   Is there a way to disable this "feature" in ...
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Spotify Doesnt Shuffle Properly

Spotify has the issue where is new songs are added to a playlist it wont shuffle those, instead it just put them at the bottom no matter how many time you reshuffle them This problems seems to be on Windows and Android, but there is really no reason ...

  • Visitor
  • Spotify has the issue where is new songs are added to a playlist it wont shuffle those, instead it just put them at the bottom no matter how many time you reshuffle them   This problems seems ...
  • blauder1
  • Newbie
  • 288 Views
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  • 288 Views
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Spotify is not showing on Window Game Bar

I have been trying to resolve this issue,But couldn't find any solution. I have also tried reinstalling Spotify app from window store but still there's no sign of it in game bar.

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  • Visitor
  • I have been trying to resolve this issue,But couldn't find any solution. I have also tried reinstalling Spotify app from window store but still there's no sign of it in game bar.
  • xamionex
  • Newbie
  • 10093 Views
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  • 10093 Views
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Superuser Contribution Spotify Won't Play When Using my Microphone

PlanPremiumCountryUnited StatesDeviceRazer Blade Stealth I thinkOperating SystemWindows 10 My Question or IssueWhen my microphone is turned on, it won't allow me to play music. It's weird and I don't know how to fix it. Thanks in advance.

  • Casual Listener
  •   Plan Premium Country United States Device Razer Blade Stealth I think Operating System Windows 10   My Question or Issue When my microphone is turned on, it won't allow me to p...
  • Jeremy
  • Moderator
  • 1828 Views
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  • 1828 Views
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Superuser Contribution Everytime an ad plays it just freezes

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI have the Spotify app installed, and every single time an advert plays, it just freezes. I have already reinstalled Spotify. As far as I know, the only way to fix this ...

  • Casual Listener
  • Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue I have the Spotify app installed, and every single time an advert plays, it just freezes. I h...
  • 引きこもり
  • Roadie
  • 325 Views
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  • 325 Views
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Spotify Can't Play This Right Now error when opening program

PlanPremiumCountryUSADeviceDell XPS 13Operating SystemWindows 10 My Question or IssueWhenever I open the desktop app, I get an error message in a blue bar across the top of the program that says "Spotify can't play this right now. If you have the fil...

  • Visitor
  • Plan Premium Country USA Device Dell XPS 13 Operating System Windows 10   My Question or Issue Whenever I open the desktop app, I get an error message in a blue bar across the top of t...
  • OneByBoo
  • Community Legend
  • 738 Views
  • 1 replies
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  • 738 Views
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Superuser Contribution My recently played is mixed up

I have recently set up new spotify account, but all my recently played are really mixed up. It's all stuff I've listened to but its in the wrong order and I'm really confused??

  • Visitor
  • I have recently set up  new spotify account, but all my recently played are really mixed up. It's all stuff I've listened to but its in the wrong order and I'm really confused??
  • Petya
  • Community Legend
  • 280 Views
  • 1 replies
  • 1 likes
  • 280 Views
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Superuser Contribution Spotify freezing after opening fullscreen application?

PlanPremium CountryAustralia DeviceWindows PC Operating SystemWindows 10 My Question or IssueAfter alt tabbing out of a fullscreen application, clicking on spotify pushes it back behind all my other windows and if it is the only window on the monitor...

  • Newbie
  • Plan Premium   Country Australia   Device Windows PC   Operating System Windows 10   My Question or Issue After alt tabbing out of a fullscreen application, clicking ...
  • Mario
  • Moderator
  • 454 Views
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  • Troubleshooting
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Pressing play deleting songs

PlanPremiumCountry: EnglandDeviceCustom PCOperating SystemWindows 10 My Question or Issue;Ight so basically on my main playlist I clicked the 'play' icon by the song title to play it and the song disappeared. And then I clicked another and it went. T...

  • Visitor
  • Plan Premium Country: England Device Custom PC Operating System Windows 10   My Question or Issue; Ight so basically on my main playlist I clicked the 'play' icon by the song title to p...
  • ListenToGlobal
  • Composer
  • 327 Views
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  • 327 Views
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Solved!!Superuser Contribution fullscreen mode

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 Pro My Question or IssueHow can I enter fullscreen mode ?

  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10 Pro   My Question or Issue How can I enter fullscreen mode ? 
  • Jeremy
  • Moderator
  • 110541 Views
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  • 110541 Views
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Superuser Contribution Spotify doesn't respond to commands after playing something, but doesn't crash

PlanPremiumCountryBrazilDevicePersonal ComputerOperating SystemWindows 7 My Question or IssueThe program works fine in every tab until you command it to play anything, then, it doesn't respond to any commands, the player either doesn't move out of 0:...

  • Casual Listener
  • Plan Premium Country Brazil Device Personal Computer Operating System Windows 7   My Question or Issue The program works fine in every tab until you command it to play anything, then, ...
  • Peter
  • Spotify Legend
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
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conan o'brien podcast

PlanPremiumCountryirelandDevicePC Windows 10,etc. My Question or Issueall episodes after zach galifianakis dont play

  • Newbie
  •   Plan Premium Country ireland Device PC Windows 10,etc.   My Question or Issue all episodes after zach galifianakis dont play 😞  
  • OneByBoo
  • Community Legend
  • 360 Views
  • 1 replies
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  • 360 Views
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Solved!! Last.fm scrobbling stopped working

Plan:PremiumCountry:Italy Hi guys, I'm writing this because Last.fm scrobbling stopped working since yesterday, both from Desktop app and from smartphone. How can I fix it? Thanks a lot,Matteo

  • Casual Listener
  • Plan: Premium Country: Italy   Hi guys,   I'm writing this because Last.fm scrobbling stopped working since yesterday, both from Desktop app and from smartphone. How can I fix it?...
  • hans-jürgen
  • Roadie
  • 900 Views
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  • 900 Views
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Superuser Contribution [Window] Spotify Lyrics

PlanPremiumCountrySouth Korea DevicePCOperating SystemWindows 10My Question or IssueI downloaded the latest spotify for desktop, however itdidn't show any lyrics while my friend's spotify can do that

  • Casual Listener
  • Plan Premium Country South Korea  Device PC Operating System Windows 10 My Question or Issue I downloaded the latest spotify for desktop, however itdidn't show any lyrics while my frien...
  • DrLecter
  • Newbie
  • 81764 Views
  • 18 replies
  • 7 likes
  • lyrics
    Windows
  • 81764 Views
  • 18 replies
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Cant see friends activity bar when in portrait mode?? (Windows 10 )

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueI have a 24" monitor set as portrait, when i drag the spotifuggle over to this screen the "friends activity" bar is not shown, and there is no way to scroll to it either. Is this ...

  • Regular
  •   Plan Premium Country Sweden Operating System Windows 10    My Question or Issue I have a 24" monitor set as portrait, when i drag the spotifuggle over to this screen ...
  • Sebasty
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
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Bug(?) in Windows desktop app - can't find album

Windows 10 - Spotify Premium. I started to get a problem yesterday (not experienced previously) where if I click on an album link from a track in a playlist, or if I do general search and click on albums returned by the search I get the following mes...

  • Roadie
  • Windows 10 - Spotify Premium.   I started to get a problem yesterday (not experienced previously) where if I click on an album link from a track in a playlist, or if I do general search and cl...
  • OneByBoo
  • Community Legend
  • 484 Views
  • 1 replies
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  • label
  • 484 Views
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Superuser Contribution Next/Previous song navigation is incredibly slow.

Skipping around in tracks in a playlist takes forever for me, to a point where I've given up completely with the desktop app. It's pure insanity how long I have to wait to like skip 3 tracks forward, around 20 seconds between stopping clicking until ...

  • Casual Listener
  • Skipping around in tracks in a playlist takes forever for me, to a point where I've given up completely with the desktop app. It's pure insanity how long I have to wait to like skip 3 tracks forward,...
  • TGYD
  • Casual Listener
  • 331 Views
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  • 331 Views
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