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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2386 Views

0 replies

4 likes

  • 2386 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154793 Views

83 replies

27 likes

  • 154793 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

147946 Views

295 replies

22 likes

  • 147946 Views
  • 295 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11470 Views

1 replies

6 likes

  • 11470 Views
  • 1 replies
  • 6 likes

Superuser Contribution Spotify Freezees whenever I swap windows

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueFor the past 3 months or so whenever I swap windows or minimize Spotify there is a chance that the UI will completely freeze when I swap back to it. It will continue to play ...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue For the past 3 months or so whenever I swap windows or minimize Spotify there is a chance that the...

Nick42036

Visitor

1245 Views

6 replies

1 likes

  • 1245 Views
  • 6 replies
  • 1 likes

Superuser Contribution Artist/Album/Playlist tabs always return to top of list.

PlanPremiumCountryUSA DeviceDell Latitude 7400Operating SystemWindows 10 My Question or IssueWhen I am in "Your Library" going through my artists/albums/playlists/podcasts the list always returns to the top upon using the back button. For example, I ...

Casual Listener

Plan Premium Country USA   Device Dell Latitude 7400 Operating System Windows 10   My Question or Issue When I am in "Your Library" going through my artists/albums/playlists/podc...

48ue13gq3y1tsvy

Newbie

1173 Views

4 replies

5 likes

  • 1173 Views
  • 4 replies
  • 5 likes

Superuser Contribution Podcasts Tab Missing

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueI cannot browse Podcasts on desktops. The category is completely missing. It exists on my phone, but not on any desktop app.

Casual Listener

  Plan Premium Country USA Device Laptop Operating System Windows 10   My Question or Issue I cannot browse Podcasts on desktops. The category is completely missing. It exists on...

Eni

Moderator

1175 Views

5 replies

1 likes

  • 1175 Views
  • 5 replies
  • 1 likes

Superuser Contribution Sync mobile app with mobile computer / sincronização com computador

PlanPremiumCountryBrazil Device(iPhone 7)Operating System(iOS 14.4) My Question or Issue(ENG) Hi guys, how are you?So, it's more a question than an issue.There's some way to snyc my playlist in PC app with the mobile app?For example:I got a playlist ...

Newbie

Plan Premium Country Brazil   Device (iPhone 7) Operating System (iOS 14.4)   My Question or Issue (ENG) Hi guys, how are you? So, it's more a question than an issue. There's s...

Novy

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Windows Desktop is showing the Web Player UI

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10My Question or Issue Hello, One of my friends is experiencing a problem where whenever they open their desktop Spotify app (both window 10 store and downloaded from spotify), they see t...

Newbie

Plan Premium Country United States Device PC Operating System Windows 10 My Question or Issue   Hello,   One of my friends is experiencing a problem where whenever they open the...

Jeremy

Spotify Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not Opening

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueWhenever i try to start Spotify, nothing happens. No error message, nothing in the task manager.Reinstalling it didnt help and the safe mode method also didnt help. I als...

Newbie

Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Whenever i try to start Spotify, nothing happens. No error message, nothing in the task ma...

Jeremy

Spotify Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Start

I've installed Spotify on my computer Windows 10 with Microsoft Store and when I turn on the computer Spotify starts. Ho I have to do for remove this feature?

Newbie

I've installed Spotify on my computer Windows 10 with Microsoft Store and when I turn on the computer Spotify starts. Ho I have to do for remove this feature?

Emilia_8

Community Legend

494 Views

1 replies

0 likes

Desktop
Other
  • 494 Views
  • 1 replies
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Solved!!Superuser Contribution [Desktop] Spotify not working

PlanPremiumCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueMy Spotify app is working on my smartphone account, but doesn't work on my desktop account. I'm not able to start playing any music. I'd already unistalled and inst...

Casual Listener

Plan Premium Country Portugal Device Desktop Operating System Windows 10   My Question or Issue My Spotify app is working on my smartphone account, but doesn't work on my desktop accou...

Eni

Moderator

949 Views

7 replies

0 likes

  • 949 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify please fix VPN issues once and for all

PlanPremium, user since North American closed betaCountryUSADeviceHP laptop 9th gen Intel CPUClient: both Spotify Desktop and Win 10 app behave the same wayOperating SystemWindows 10 Pro My Question or IssueSpotify has over the past few years been tr...

Casual Listener

Plan Premium, user since North American closed beta Country USA Device HP laptop 9th gen Intel CPU Client: both Spotify Desktop and Win 10 app behave the same way Operating System W...

Ivan

Spotify Legend

1474 Views

1 replies

2 likes

  • 1474 Views
  • 1 replies
  • 2 likes

Solved!! [Desktop] Increase 'Liked Songs' Capacity....

I have, recieved the message that my song library (on Desktop) is full and cannot add anymore songs. Could this be increased? I have songs since 2014 when I started using spotify and I don't intend to stop using Spotify nor 'remove' any of my faves. ...

Newbie

I have,  recieved the message that my song library (on Desktop) is full and cannot add anymore songs. Could this be increased? I have songs since 2014  when I started using spotify and I do...

OneByBoo

Roadie

540 Views

1 replies

1 likes

Desktop
  • 540 Views
  • 1 replies
  • 1 likes

Superuser Contribution accesspoint:19 I want Login desktop

PlanPremium Duo CountrySouth Korea DeviceSamsung Galaxy 9, Galaxy Tab 7 plus Operating SystemWindows 10 My Question or Issue When I try to log in from the desktop, an error message "accesspoint:19" pops up and I cannot log in. This problem has been g...

Newbie

  Plan Premium Duo   Country South Korea   Device Samsung Galaxy 9,   Galaxy Tab 7 plus   Operating System Windows 10   My Question or Issue   W...

user-removed

Not applicable

916 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution (Chromeook) Music keeps skipping for no reason

PlanPremiumCountryUSADeviceLeonovo 100S ChromebookOperating SystemChrome OS My Question or IssueI try to play any type of music and the song will skip near the start of the song from 0:00-0:10 or it will pause at 0:09 and I have to skip by myself or ...

Newbie

Plan Premium Country USA Device Leonovo 100S Chromebook Operating System Chrome OS   My Question or Issue I try to play any type of music and the song will skip near the start of the s...

Mihail

Spotify Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song not playing the full length on desktop

PlanFreeCountryUnited StatesOperating SystemWindows 10 My Question or IssueA song says it is 3:53 long but when I try to play it it cuts off at 29 seconds and goes to the next song. The song cuts off in the middle of a line. It only happens with this...

Newbie

Plan Free Country United States Operating System Windows 10   My Question or Issue A song says it is 3:53 long but when I try to play it it cuts off at 29 seconds and goes to the next so...

Novy

Moderator

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove a device from Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,Remove a device from spotify. Windows 8.1I have three device attached, lap top, echo dot and kindle fire. I want to rem...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10, Remove a device from spotify. Windows 8.1 ...

Novy

Moderator

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not Connecting To Internet - Error Code 4. Internet is Fine!

PlanPremiumCountryCanadaDeviceIntel Desktop Operating SystemWindows 10 My Question or Issue For the past few weeks, Spotify has not been connecting on my desktop. The internet is working fine, but it keeps giving an error code of 4. I have uninstalle...

Casual Listener

  Plan Premium Country Canada Device Intel Desktop   Operating System Windows 10   My Question or Issue   For the past few weeks, Spotify has not been connecting ...

CarlosE

Spotify Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable podcast video (bump)

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue To whom it may concern, I want to ask for an update on the featur...

Newbie

Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My...

CarlosE

Spotify Legend

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution My liked songs not having green heart on singers spotify page

PlanFree Deviceasus laptopOperating SystemWindows 10 My Question or IssueI go to artists spotify, I check out their latest album and I am pretty sure I liked (and gave heart) to all the songs on album but the green hearts are not showing. I go to "So...

Newbie

Plan Free   Device asus laptop Operating System Windows 10   My Question or Issue I go to artists spotify, I check out their latest album and I am pretty sure I liked (and gave hea...

Novy

Moderator

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Solved!! localState folder and localCache folder

I'm using heavily spotify, I realized that under: AppData\Local\Packages\SpotifyAB.SpotifyMusicthere are two folders localState and localCache and which sized 4GB and 6.50 GB. I downloaded 700 songs for offline usage and 600 songs from local folders....

Casual Listener

I'm using heavily spotify, I realized that under: AppData\Local\Packages\SpotifyAB.SpotifyMusic there are two folders  localState and localCache and which sized 4GB and 6.50 GB. I dow...

dinomight

Spotify Star

3380 Views

1 replies

0 likes

  • 3380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend activity not updating

PlanFreeCountryUKDevicePCOperating System Windows 10 My Question or IssueThis seems to still be a consistent bug despite previous topics saying it has been fixed. Every so often, my feed will say my friends have listened several days ago when I know ...

Newbie

Plan Free Country UK Device PC Operating System  Windows 10   My Question or Issue This seems to still be a consistent bug despite previous topics saying it has been fixed. Every ...

Eni

Moderator

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution my activity is not showing in my friends

PlanPremiumCountryTurkeyDevice Operating System(i, Android , Windows 10,) My Question or Issueı do not use private mode.And click to show my activities in settings but again my activities is not showing.

Newbie

Plan Premium Country Turkey Device   Operating System (i, Android , Windows 10,)   My Question or Issue ı do not use private mode.And click to show my activities in settings but a...

Eni

Moderator

530 Views

1 replies

0 likes

Friends
  • 530 Views
  • 1 replies
  • 0 likes