Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Using Spotify on windows 10.I would really like to have gutted version, where only my own playlists are on the left and there is a search. I just can't find any settings for customizing the page. Am I too dumb ?I do not care at all for finding new mu...
Using Spotify on windows 10. I would really like to have gutted version, where only my own playlists are on the left and there is a search. I just can't find any settings for customizing the ...
Spotify Legend
328 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsOperating SystemWindows 10 My Question or IssueFor quite some time my windows application seemingly randomly stops playing. It just stops and the play que is deleted. When I close the restart the application, it says spot...
Plan Premium Country Netherlands Operating System Windows 10 My Question or Issue For quite some time my windows application seemingly randomly stops playing. It just stops and the pla...
Spotify Legend
329 Views
1 replies
0 likes
Hello!Win 10 / Firefox / OperaSpotify Premium Family How can I change the settings (autoplay etc) in the web-player?
Hello! Win 10 / Firefox / Opera Spotify Premium Family How can I change the settings (autoplay etc) in the web-player?
Community Legend
2385 Views
1 replies
1 likes
PlanPremium FamilyCountry Germany DevicePCOperating SystemWin 10Firefox 81 WebplayerMy Question or IssueIch nutze das Mixtape bzw. diese Playlist. Leider stoppt die Musik nach jedem Titel?(in Opera funktioniert es - Musik spielt weiter) Wie kann ich ...
Plan Premium Family Country Germany Device PC Operating System Win 10 Firefox 81 Webplayer My Question or Issue Ich nutze das Mixtape bzw. diese Playlist. Leider stoppt die Musik n...
Moderator
2952 Views
23 replies
0 likes
PlanFreeCountryRussiaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueArrow navigation at about photo gallery doesn't work
Plan Free Country Russia Device Desktop PC Operating System Windows 10 My Question or Issue Arrow navigation at about photo gallery doesn't work
Casual Listener
468 Views
2 replies
0 likes
PlanFreeCountryUnited States of America DeviceDesktop Operating SystemWindows 10 Problem/QuestionThis isn't super important (hence the non urgent in the title) but whenever I play local files on Spotify the cover doesn't show up in my Discord status....
Plan Free Country United States of America Device Desktop Operating System Windows 10 Problem/Question This isn't super important (hence the non urgent in the title) ...
Visitor
10613 Views
9 replies
1 likes
PlanFreeCountryBrasileDevicePC DesktopOperating SystemWindows 10 My Question or IssueCiao a tutti. Premetto che é la prima volta che sto usando Spotify, ma c'é una cosa che non capisco. Ho creato una playlist con alcuni brani che avevo nel mio PC. Il...
Plan Free Country Brasile Device PC Desktop Operating System Windows 10 My Question or Issue Ciao a tutti. Premetto che é la prima volta che sto usando Spotify, ma c'é una cosa che n...
Spotify Legend
748 Views
1 replies
0 likes
Windows 10 PRO desktop using premium accountI understand it’s possible to download music to play offline later, however it also says this can’t be done with the app, so I assume I have to use the web player to download music for offline playing, but ...
Windows 10 PRO desktop using premium account I understand it’s possible to download music to play offline later, however it also says this can’t be done with the app, so I assume I have to use...
257 Views
0 replies
0 likes
PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey,Whenever I plug my headphones into my audio interface it says: Spotify can't play th...
Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, W...
Community Legend
2289 Views
3 replies
1 likes
I have windows 10, and whenever I turn my computer on Spotify opens automatically. I already checked Advanced Settings. How can I disable that?
I have windows 10, and whenever I turn my computer on Spotify opens automatically. I already checked Advanced Settings. How can I disable that?
Spotify Star
292 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueI have a playlist in which I have podcasts and I listen to them from there. On both the web player and the mobile app I'm able to skip forward or back 15 seconds during a p...
Plan Premium Country United States Operating System Windows 10 My Question or Issue I have a playlist in which I have podcasts and I listen to them from there. On both the web player a...
Casual Listener
23009 Views
15 replies
13 likes
PlanPremiumCountryUKDevicePCOperating SystemWin10 My Question or IssueThe Artist blocking feature is quite useful in keeping stuff I never want to hear away from me, but there's a small crack in the wall - eg: I like old Queen music, the new stuff wi...
Plan Premium Country UK Device PC Operating System Win10 My Question or Issue The Artist blocking feature is quite useful in keeping stuff I never want to hear away from me, but ther...
Spotify Legend
658 Views
1 replies
0 likes
PlanFreeCountryFranceDeviceRealme 5 and DesktopOperating SystemAndroid 10, Windows 10 My Question or Issuespotify pauses on its own every 1 minuteit do this on my phone and on my computer
Plan Free Country France Device Realme 5 and Desktop Operating System Android 10, Windows 10 My Question or Issue spotify pauses on its own every 1 minute it do this on my phon...
Casual Listener
474 Views
2 replies
0 likes
Premium plan/Windows 10 My Question or IssueA few of lists (recently played, new podcasts episodes, discover...) are bugged - the album covers are cut and then there is just a black screen. What did not help:- restarting PC, logging in/out;- clean re...
Premium plan/ Windows 10 My Question or Issue A few of lists (recently played, new podcasts episodes, discover...) are bugged - the album covers are cut and then there is just a black scre...
Regular
812 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei cant change song on windows app. one day it works, the other day it doesnt.
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i cant ...
297 Views
0 replies
0 likes
After the joke how Spotify determines an active internet connection(Link) I switched to Tidal Hifi and I'm really enjoying it, but I still have ~2 weeks left on my Spotify sub. In Tidal I can see what quality each song has. Where is the equivalent in...
After the joke how Spotify determines an active internet connection(Link) I switched to Tidal Hifi and I'm really enjoying it, but I still have ~2 weeks left on my Spotify sub. In Tidal I ca...
Community Legend
7461 Views
1 replies
1 likes
PlanPremiumCountryCanadaDevice(iPhone XROperating SystemWindows 7 I know it is possible to import songs from my desktop computer to Spotify desktop app through local files. But, will I be able to listen to them in the Spotify app on my iPhone even if...
Plan Premium Country Canada Device (iPhone XR Operating System Windows 7 I know it is possible to import songs from my desktop computer to Spotify desktop app through local files. But...
Regular
1192 Views
10 replies
0 likes
Hi, it is not possible anymore to change my playlist covers, do others also have this problem? The size and file type is correct. I get the return feedback 'Failed to save playlist changes. Please try again.'
Hi, it is not possible anymore to change my playlist covers, do others also have this problem? The size and file type is correct. I get the return feedback 'Failed to save playlist changes. ...
Community Legend
685 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceRyzen 7 2700; 16GB DDR4 3200Operating SystemWindows 10 My Question or IssueI'm able to play music from my phone and any device in my house just fine but I can't play music on the desktop app. When I start it up, whatever wa...
Plan Premium Country USA Device Ryzen 7 2700; 16GB DDR4 3200 Operating System Windows 10 My Question or Issue I'm able to play music from my phone and any device in my house just fin...
Spotify Star
315 Views
1 replies
0 likes
Can Spotify display album song art next to each song in a playlist? This would make it a lot easier to find songs. They already added this for mobile in Feb 2020 (link below, 3rd feature).https://newsroom.spotify.com/2020-02-27/3-icons-to-know-in-spo...
Can Spotify display album song art next to each song in a playlist? This would make it a lot easier to find songs. They already added this for mobile in Feb 2020 (link below, 3rd feature...
Moderator
452 Views
1 replies
0 likes
