Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryGermanyDeviceiPhone 12 , PCOperating SystemiOS 14.4.2 and Win 10 Pro My Question or IssueI've had these problems for several months, but ignored them becauseI normally only listen to music on my mobile phone, I've also triedseveral ...
Plan Premium Country Germany Device iPhone 12 , PC Operating System iOS 14.4.2 and Win 10 Pro My Question or Issue I've had these problems for several months, but ignored them becaus...
Spotify Legend
504 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceMonster Tulpar T7Operating SystemWindows 10 My Question or IssueHello, Spotify communityIt is a very small issue but while discovering new playlists, such as double click new playlist which is saved my account, the playe...
Plan Premium Country Turkey Device Monster Tulpar T7 Operating System Windows 10 My Question or Issue Hello, Spotify community It is a very small issue but while discovering new pla...
Spotify Legend
633 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSpotify seems to be having this bug for me where if I press a media button on my keyboard while Spotify is not in focus, it doesn't respond and then something else goes awry ...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Spotify seems to be having this bug for me where if I press a media button on my keyboard while Sp...
Spotify Legend
2681 Views
7 replies
2 likes
The desktop version will not connect to any other device; either of my two Samsung phones, Stream Deck, anything. I'd uninstalled & reinstalled everything, I'd restarted everything. Nothing is working. Please help. PlanPremiumCountryUSADeviceSamsung ...
The desktop version will not connect to any other device; either of my two Samsung phones, Stream Deck, anything. I'd uninstalled & reinstalled everything, I'd restarted everything. Nothing is wo...
Moderator
1214 Views
1 replies
0 likes
PlanPremiumCountryUnited States of America DeviceHPOperating SystemWindows 10 My Question or IssueWith the newest update I noticed the ‘Discover On’ tab within an artists profile has been removed. Is there a way to still view this
Plan Premium Country United States of America Device HP Operating System Windows 10 My Question or Issue With the newest update I noticed the ‘Discover On’ tab within an artist...
Newbie
491 Views
2 replies
3 likes
PlanPremium Duo Operating SystemWin 10 Most of the time when I launch the app, I see something like this: and I have to wait (today like 10 minutes) before the app starts. If I close it and then try to re-open I get this message: Then I have to manua...
Plan Premium Duo Operating System Win 10 Most of the time when I launch the app, I see something like this: and I have to wait (today like 10 minutes) before the app ...
Spotify Legend
2163 Views
3 replies
0 likes
PlanFree/PremiumCountryUSADevice(Desktop)Operating System(Windows 10)My Question or IssueI cannot find my Local Files. I have Local Files turned on, and a source selected. The Local Files tab does not show up on the side bar. Is there a new location ...
Plan Free/Premium Country USA Device (Desktop) Operating System (Windows 10) My Question or Issue I cannot find my Local Files. I have Local Files turned on, and a source selected. The Local...
Composer
405 Views
1 replies
0 likes
PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueThe full-screen icon is no longer visible. This is prevalent on both downloaded exe and Windows Store application. Restarting, reinstalling and repairing registry has not resolved this...
Plan Premium Device PC Operating System Windows 10 My Question or Issue The full-screen icon is no longer visible. This is prevalent on both downloaded exe and Windows Store appl...
Spotify Legend
529 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceLaptop/Desktop computer/Realme X50 ProOperating SystemWindows 7 Pro 64 bits / Windows 10 Pro 64 bits / Android 11 My Question or IssueThe windows app is a pure nightmare, i regurlarly have troubles when using it.At the m...
Plan Premium Country France Device Laptop/Desktop computer/Realme X50 Pro Operating System Windows 7 Pro 64 bits / Windows 10 Pro 64 bits / Android 11 My Question or Issue The window...
Not applicable
1059 Views
1 replies
0 likes
My Question or IssueFor many, many months (if not years) I have had a problem that mainly concerns the performance of the desktop application. It takes ages to get started. Literally, while it is running, I can easily make myself breakfast and coffee...
My Question or Issue For many, many months (if not years) I have had a problem that mainly concerns the performance of the desktop application. It takes ages to get started. Literal...
Spotify Legend
1027 Views
4 replies
2 likes
My account wont show the new update of desktop.I logged in with another random account And it was already updated but when i go back Into mine its still the same old version.I have all news and updates turned on too,i think everyone has this update a...
My account wont show the new update of desktop.I logged in with another random account And it was already updated but when i go back Into mine its still the same old version.I have all news and updat...
Spotify Star
705 Views
1 replies
1 likes
PlanPremiumCountryChileDeviceLaptop Intel Core i5 7th gen, 16GB ram, 256SSDOperating SystemWindows 10 pro My Question or IssueAfter the last update, the media keys are not working while i'm out of the spotify app, before the update i was able to mana...
Plan Premium Country Chile Device Laptop Intel Core i5 7th gen, 16GB ram, 256SSD Operating System Windows 10 pro My Question or Issue After the last update, the media keys are not wo...
Spotify Legend
877 Views
3 replies
5 likes
PlanPREMIUMCountry USADevicenoneOperating SystemWindows 7 My Question or Issue When I try to search for artists, if I miss one letter or say AND instead of & or vice versa, Spotify doesn't even SHOW me the similar artists it MIGHT be... Why the heck ...
Plan PREMIUM Country USA Device none Operating System Windows 7 My Question or Issue When I try to search for artists, if I miss one letter or say AND instead of & ...
Newbie
3035 Views
4 replies
8 likes
PlanFreeCountry RomaniaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI am going mental. I have recently disconnected my Spotify account from my Facebook and I just found out that I don't remember my password. I am trying to log back ...
Plan Free Country Romania Device Desktop PC Operating System Windows 10 My Question or Issue I am going mental. I have recently disconnected my Spotify account from my Facebook and ...
Moderator
1185 Views
3 replies
0 likes
**bleep**, who's idiotic idea was it to make it so when you scroll up, the volume goes down and vice versa? Did Spotify suddenly become an airplane sim? Y'all are a joke
**bleep**, who's idiotic idea was it to make it so when you scroll up, the volume goes down and vice versa? Did Spotify suddenly become an airplane sim? Y'all are a joke
Spotify Legend
2689 Views
1 replies
4 likes
PlanPremiumCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or Issue Not sure what just happened. I left my computer for a while, it went into sleep mode, I came back, and Spotify was completely different. Everything is zoomed in, the ...
Plan Premium Country USA Device HP Laptop Operating System Windows 10 My Question or Issue Not sure what just happened. I left my computer for a while, it went into sleep mod...
Spotify Legend
900 Views
1 replies
2 likes
PlanPremiumCountrySwedenDeviceMobile & PCOperating SystemAndroid & Windows 10 My Question or IssueI'm trying to play music from the band "Pendulum" but whenever i press play i get a message popup saying:"Spotify We can't play this song until you allo...
Plan Premium Country Sweden Device Mobile & PC Operating System Android & Windows 10 My Question or Issue I'm trying to play music from the band "Pendulum" but whenever i pre...
Visitor
34247 Views
29 replies
0 likes
PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueToggles and buttons right column gets pushed out of view of canvas when windows size is smaller and not full screen.See imgur for screen shots.https://imgur.com/a/rlMP4sC
Plan Premium Country Device PC Operating System Windows 10 My Question or Issue Toggles and buttons right column gets pushed out of view of canvas when windows size is smaller...
Spotify Legend
4872 Views
1 replies
1 likes
Operating System:Windows My Question or IssueI don't know how to word this without sounding odd, but I like to listen to my entire library, and the latest update prevents me from doing so. Usually I'll start at the end of my "recently added" list and...
Operating System: Windows My Question or Issue I don't know how to word this without sounding odd, but I like to listen to my entire library, and the latest update prevents me from doing s...
Visitor
701 Views
3 replies
3 likes
PlanPremium FamilyCountry Germany DevicePCOperating SystemWin 10Firefox 81 WebplayerMy Question or IssueIch nutze das Mixtape bzw. diese Playlist. Leider stoppt die Musik nach jedem Titel?(in Opera funktioniert es - Musik spielt weiter) Wie kann ich ...
Plan Premium Family Country Germany Device PC Operating System Win 10 Firefox 81 Webplayer My Question or Issue Ich nutze das Mixtape bzw. diese Playlist. Leider stoppt die Musik n...
Moderator
2940 Views
23 replies
0 likes
