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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • 24 likes
  • Mac
    Windows
  • 135298 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51903 Views
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  • Windows
  • 51903 Views
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Why can't I find a certain user, even though I could just one day ago?

I searched it up on Monday and listened to the playlists made by the user for two days, but now I can't do it anymore. It seemed like it was connected to her Facebook account. I think this might have happened; It was pure coincidence and she simply t...

  • Visitor
  • I searched it up on Monday and listened to the playlists made by the user for two days, but now I can't do it anymore. It seemed like it was connected to her Facebook account.   I think this m...
  • 326 Views
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  • 326 Views
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Superuser Contribution Song play for 5 seconds then stop and start again, over and over

PlanPremiumCountryCanadaDeviceHP Spectre x360Operating SystemWindows 10 My Question or IssueI had been listening to an album straight through with no problems and then suddenly the next song started and then stopped after 5 seconds, and then continue...

  • Visitor
  • Plan Premium Country Canada Device HP Spectre x360 Operating System Windows 10   My Question or Issue I had been listening to an album straight through with no problems and then sudden...
  • Ivan
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
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Superuser Contribution Can't control volume or ongoing song

PlanFree/PremiumCountry Devicewindows 7 spotify applicationOperating SystemWindows 7 My Question or Issuei actually change my ongoing songs but i cant volume up its locked on half maybe it has lock unlock buttons? help ty

  • Visitor
  •   Plan Free/Premium Country   Device windows 7 spotify application Operating System Windows 7   My Question or Issue i actually change my ongoing songs but i cant volume up ...
  • Ivan
  • Spotify Legend
  • 203 Views
  • 1 replies
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  • 203 Views
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Superuser Contribution Liked song sorting doesn't properly persist

When I open liked songs, sort by album, close spotify, and reopen spotify, my liked songs appear in the correct order, but when I try to play them, they play in the order as if they were not sorted by album, so they are only visually sorted when spot...

  • Visitor
  • When I open liked songs, sort by album, close spotify, and reopen spotify, my liked songs appear in the correct order, but when I try to play them, they play in the order as if they were not sorted b...
  • Ivan
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
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Superuser Contribution Friend Activity

PlanPremiumCountryPortugalOperating SystemWindows 10 My Question or IssueMy friend activity feed only shows 2 of the people I follow, all the other people shown before disappeared completely today, even though I still follow all of them. Already trie...

  • Visitor
  • Plan Premium Country Portugal Operating System Windows 10   My Question or Issue My friend activity feed only shows 2 of the people I follow, all the other people shown before disappeare...
  • Ivan
  • Spotify Legend
  • 235 Views
  • 2 replies
  • 3 likes
  • 235 Views
  • 2 replies
  • 3 likes

Superuser Contribution Nearby devices not showing

Devices connected to the same Spotify account is not listedPlanPremiumCountrySwedenDevicePC and AndroidOperating SystemAndroid 9, Windows 10 Enterprise My Question or IssueOn my Android phone I can see all nearby devices like chrome cast adapters and...

  • Regular
  • Devices connected to the same Spotify account is not listed Plan Premium Country Sweden Device PC and Android Operating System Android 9, Windows 10 Enterprise   My Question or Issue ...
  • CrazyD
  • Regular
  • 736 Views
  • 2 replies
  • 1 likes
  • 736 Views
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  • 1 likes

Superuser Contribution Problem with Spotify Connect

Hi Guys,Im From Germany, but maby some of you can Help me?I have a Spotify Premium Account, and i use The Connect feature with my Speakers at Home allot over Wifi. With my Phone it works without any Problems but my PC wont find the Speakers.It worked...

  • Newbie
  • Hi Guys, Im From Germany, but maby some of you can Help me? I have a Spotify Premium Account, and i use The Connect feature with my Speakers at Home allot over Wifi.   With my Phone it works...
  • Ivan
  • Spotify Legend
  • 1487 Views
  • 1 replies
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  • 1487 Views
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Superuser Contribution New Songs added to Playlist Counter / Top-List

In previous spotify versions there were counters behind playlist names on the left side, which showed how many songs were added since i last visited this playlist. Is there some kind of option to enable this again in the newest spotify version? In ol...

  • Casual Listener
  • In previous spotify versions there were counters behind playlist names on the left side, which showed how many songs were added since i last visited this playlist. Is there some kind of option to ena...
  • MaverFlavor
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
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How to clear my queue?

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10My Question or IssueHow would I clear my queue without playing every single song then just 20 more being added?

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10 My Question or Issue How would I clear my queue without playing every single song then just 20 more being added?
  • tommmy
  • Casual Listener
  • 433 Views
  • 2 replies
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  • 433 Views
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Superuser Contribution Spotify Can't Play Podcasts; Skips Every Song Without Playing

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueTitle. The Spotify app on my computer repeatedly tells me "Spotify can't play this right now..." on podcasts and when I try to play music, it just skips every single song ...

  • Visitor
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue Title. The Spotify app on my computer repeatedly tells me "Spotify can't play this right now......
  • Ivan
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
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Superuser Contribution Spotify Not Working Right Now !!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFrom more than 2 days the open.spotify not working and show me the errror :This site can’t be...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue From mo...
  • Ivan
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
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Google Home speakers not showing in my Spotify App on PC

PlanPremiumCountryPhilippinesDevicePCOperating SystemWindows 7 My Question or IssuePC version of spotify is not giving me the option to Play Music on Google Home devices if I open Spotify & start playing musics from Spotifybut if I start playing musi...

  • Newbie
  • Plan Premium Country Philippines Device PC Operating System Windows 7   My Question or Issue PC version of spotify is not giving me the option to Play Music on Google Home devices if I...
  • Bill11263
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
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Superuser Contribution Ad banner lies over the tracks

In the Windows client the ad banners on the bottom of a album page lately often lie directly over the last tracks of the album. You cannot scoll down to those tracks and click them because the banner lies in front of them. You have to click several t...

  • Music Fan
  • In the Windows client the ad banners on the bottom of a album page lately often lie directly over the last tracks of the album. You cannot scoll down to those tracks and click them because the banner...
  • Ivan
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
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Superuser Contribution Can't disable Spotify on start-up

When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my computer does. I can't turn it off through task manager ei...

  • Casual Listener
  • When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my co...
  • Petya
  • Community Legend
  • 694 Views
  • 5 replies
  • 0 likes
  • 694 Views
  • 5 replies
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Superuser Contribution Spotify private playlists showing as public

Free/PremiumCountry Devicewindows 10 desktop (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI don't know why but it seems like ALL my playlists are showing as public, in settings they are set to not 'automatically show', and i have creat...

  • Casual Listener
  •   Free/Premium Country   Device windows 10 desktop  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I don't know why but it seems like ALL my playlist...
  • Ivan
  • Spotify Legend
  • 2895 Views
  • 4 replies
  • 3 likes
  • 2895 Views
  • 4 replies
  • 3 likes

Superuser Contribution Artist I've never played or heard of appears on Home - Recently Played

While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the option to remove him. I've uninstalled the desktop...

  • Music Fan
  • While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the...
  • Petya
  • Community Legend
  • 413 Views
  • 3 replies
  • 1 likes
  • Desktop
  • 413 Views
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Superuser Contribution Won't work on Windows machine

PlanPremiumCountryUSADeviceDell Latitude 5490Operating SystemWindows 10 My Question or IssueAt a total loss as to how to get this to work on my laptop. I've tried deleting every instance of anything Spotify touches on my machine and reinstalling (dow...

  • Visitor
  • Plan Premium Country USA Device Dell Latitude 5490 Operating System Windows 10   My Question or Issue At a total loss as to how to get this to work on my laptop. I've tried deleting ev...
  • Petya
  • Community Legend
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Cavetown album Grayed out

PlanPremiumCountryNetherlandsDeviceXiaomi mi9tOperating SystemWindows 10 and android My Question or IssueWhy is the album "everything is made of stars" by Cavetown grayed out? I am not able to play any of those songs, does anyone happen to know how t...

  • Newbie
  • Plan Premium Country Netherlands Device Xiaomi mi9t Operating System Windows 10 and android   My Question or Issue Why is the album "everything is made of stars" by Cavetown grayed out...
  • Emilia_8
  • Spotify Star
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

Dislike button in Discover Weekly and Release Radar absent at ALL devices

Premium Family - OwnerCountry Poland At all devices are the latest version of the application(Android Asus Zenfone Maxx Pro 2, Windows 10, web player)Hello,Over the past five months I have been the same caseThe “I don't like” button in “Discover week...

  • Visitor
  • Premium Family -  Owner Country Poland   At all devices are the latest version of the application (Android Asus Zenfone Maxx Pro 2, Windows 10, web player) Hello, Over the past fi...
  • 181 Views
  • 0 replies
  • 2 likes
  • 181 Views
  • 0 replies
  • 2 likes

Songs skipping automatically on app

PlanPremium CountryTurkey DeviceComputer Operating SystemWindows 10 My Question or IssueHi, spotify app skips songs so, i cant listen any song on app. But i can listen on web player or different pc. I have talked with live chat, tried dozens of solut...

  • Visitor
  • Plan Premium   Country Turkey   Device Computer   Operating System Windows 10   My Question or Issue Hi, spotify app skips songs so, i cant listen any song on app. Bu...
  • Soses
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes