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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 135213 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51836 Views
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  • Windows
  • 51836 Views
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Library not syncing and adding duplicates

PlanPremiumCountry FranceOperating SystemAndroid 7.0, Windows 10 My Question or IssueI have multiple problems who start to annoy me and make me test other services : - When I add a song to my library on my phone it does not sync on my computer. - It ...

  • Newbie
  • Plan Premium Country  France Operating System Android 7.0, Windows 10   My Question or Issue I have multiple problems who start to annoy me and make me test other services :  ...
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  • 159 Views
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Solved!! Album art in lower left corner is missing?

PlanPremiumWindows 10 My Question or Issue Where is the album art in the bottom left corner on the desktop app? It only shows the song and artist, now there's no good way to easily click to the playlist or page it is playing from...

  • Casual Listener
  • Plan Premium Windows 10   My Question or Issue  Where is the album art in the bottom left corner on the desktop app?  It only shows the song and artist, now there's no good way to...
  • robbie3600
  • Newbie
  • 265710 Views
  • 61 replies
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  • 265710 Views
  • 61 replies
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Can't open it

PlanPremiumOperating SystemWindows 10 Pro 64 bits My Question or IssueSoooo... Yeah, I can't open Spotify at all. I don't know what's happening, If I want to use Spotify I need to reinstall it using the FullSetup.exe because the normal one does not w...

  • Casual Listener
  •   Plan Premium Operating System Windows 10 Pro 64 bits   My Question or Issue Soooo... Yeah, I can't open Spotify at all. I don't know what's happening, If I want to use Spotify I ...
  • Mittisune
  • Casual Listener
  • 220 Views
  • 1 replies
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  • 220 Views
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Solved!! Spotify installer stopped working

PlanPremiumCountry Czech Republic Operating SystemWindows 8.1 My Question or Issue Hello, I have problem instaling spotify on my PC, whenever i open the spotify setup, it crashes and stops working. I tried to perform a clean uninstall but nothing wor...

  • Casual Listener
  •   Plan Premium Country  Czech Republic   Operating System Windows 8.1   My Question or Issue  Hello, I have problem instaling spotify on my PC, whenever i open the ...
  • Brunelicia
  • Spotify Star
  • 1802 Views
  • 8 replies
  • 0 likes
  • 1802 Views
  • 8 replies
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Spotify won't play songs I've added to a playlist from local files.

PlanPremiumCountry FinlandDevicePCOperating SystemWindows 10 My Question or IssueLike the title says. Spotify won't play the songs I add to playlist from my local files. The songs show up in the playlist and I can click play but it just says that spo...

  • Casual Listener
  • Plan Premium Country  Finland Device PC Operating System Windows 10   My Question or Issue Like the title says. Spotify won't play the songs I add to playlist from my local files....
  • OneByBoo
  • Community Legend
  • 1811 Views
  • 3 replies
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  • 1811 Views
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Desktop or Sonos disconnects because of other device??

I am now seriously frustrated with Spotify. I have been playing spotify daily, until the new update of not allowing several devices playing simultaneously. This would be perfectly fine, but the Spotify keeps disconnecting regardless of not playing on...

  • Newbie
  • I am now seriously frustrated with Spotify.  I have been playing spotify daily, until the new update of not allowing several devices playing simultaneously. This would be perfectly fine, but th...
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  • 434 Views
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Can't play Daft Punk content

PlanPremiumCountryThe NetherlandsDeviceComputerOperating SystemWindows 10 desktop My Question or IssueI've been experiencing this issue for a long duration of time, everytime i want to play songs by Daft Punk on my W10 desktop computer it says it can...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Computer Operating System Windows 10 desktop   My Question or Issue I've been experiencing this issue for a long duration of time, everytime...
  • Bittencourt
  • Spotify Star
  • 688 Views
  • 3 replies
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  • Can't play songs
    Daft punk
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Grey bar in full screen mode on windows

PlanPremiumCountry United StatesDeviceHP SpectreOperating SystemWindows 10 My Question or Issue When I am using spotify on my desktop in full screen mode, I have a grey bar at the top of the screen that I cannot get rid of. I searched up the issue an...

  • Newbie
  • Plan Premium Country  United States Device HP Spectre Operating System Windows 10   My Question or Issue  When I am using spotify on my desktop in full screen mode, I have a ...
  • Sebasty
  • Spotify Star
  • 605 Views
  • 1 replies
  • 1 likes
  • 605 Views
  • 1 replies
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Shuffle and loop buttons missing on desktop app

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or Issue There are no shuffle and loop buttons for my playlists any more on the desktop app for Windows. Just a thumbs up/down. I use both of these options frequently while listenin...

  • Casual Listener
  • Plan Premium Country USA  Device PC Operating System Windows 10   My Question or Issue  There are no shuffle and loop buttons for my playlists any more on the desktop app for...
  • Loxer
  • Spotify Star
  • 224 Views
  • 2 replies
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  • 224 Views
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Same song on Queue

Hi, I use Spotify Premium on multiple devices, Windows, Mac, iPhone, Chromecast audio Speakers...Anyway, everytime I'm using the app for Windows and I play a playlist, or an album, or an artist (doesn't mind really) there's always this one song (Mone...

  • Newbie
  • Hi,   I use Spotify Premium on multiple devices, Windows, Mac, iPhone, Chromecast audio Speakers... Anyway, everytime I'm using the app for Windows and I play a playlist, or an album, or an a...
  • Sebasty
  • Spotify Star
  • 645 Views
  • 1 replies
  • 1 likes
  • 645 Views
  • 1 replies
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Private Session Specifically For Facebook?

I just realized, the privacy session feature, is this exclusively when connected to Facebook? I asked because Spotify activity is always turned off, so no activity should be published on Facebook right?

  • Roadie
  • I just realized, the privacy session feature, is this exclusively when connected to Facebook? I asked because Spotify activity is always turned off, so no activity should be published on Facebook rig...
  • Sebasty
  • Spotify Star
  • 547 Views
  • 5 replies
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  • 547 Views
  • 5 replies
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Bring Back Playlist Radio

Playlist Radio is the remaining feature I pay for. Without it I'm not going to use Spotify. 90% of my Spotify listening is shuffled offline playlists on mobile or playlist radio on wifi. I'm a premium user and have been for years. Almost since launch...

  • Regular
  • Playlist Radio is the remaining feature I pay for. Without it I'm not going to use Spotify. 90% of my Spotify listening is shuffled offline playlists on mobile or playlist radio on wifi.   I'm...
  • hans-jürgen
  • Roadie
  • 510 Views
  • 6 replies
  • 14 likes
  • 510 Views
  • 6 replies
  • 14 likes

Friend Feed not updating correctly

PlanFreeCountry ItalyDeviceAsus pc F550COperating SystemWindows 8 My Question or IssueIn the last 7/8 months my friends feed cant'update. None of my friends appear on the feed, but they are only in the following list. Yesterday I tried to disintstall...

  • Casual Listener
  • Plan Free Country  Italy Device Asus pc F550C Operating System Windows 8   My Question or Issue In the last 7/8 months my friends feed cant'update. None of my friends appear on th...
  • Loxer
  • Spotify Star
  • 405 Views
  • 5 replies
  • 1 likes
  • 405 Views
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Superuser Contribution Spotify hängt sich auf und lässt sich nicht neustarten - Neuinstallation und nach kurzer Zeit wieder

Plan PremiumCountry GermanyDeviceLenovo X1 CarbonOperating SystemWindows 10 My Question or Issue Mein Spotify hängt sich auf und lässt sich nicht neustarten. Fehlermeldung "The Spotify application is not responding". Nach Neuinstallation geht es eine...

  • Newbie
  • Plan  Premium Country  Germany Device Lenovo X1 Carbon Operating System Windows 10   My Question or Issue  Mein Spotify hängt sich auf und lässt sich nicht neustarten. F...
  • Daisy
  • Spotify Legend
  • 5829 Views
  • 3 replies
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  • 5829 Views
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Spotify unresponsive after bluetooth disconnects

PlanPremiumCountry USDevicePCOperating SystemWindows 7 My Question or Issue Recently I've started having an issue that I never had before. Anytime my bluetooth headset disconnects the Spotify program becomes unresponsive. The song is still playing bu...

  • Casual Listener
  • Plan Premium Country  US Device PC Operating System Windows 7   My Question or Issue  Recently I've started having an issue that I never had before. Anytime my bluetooth head...
  • beardrian
  • Newbie
  • 700 Views
  • 3 replies
  • 2 likes
  • 700 Views
  • 3 replies
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Songs not syncing

PlanPremiumCountryAustralia DeviceiPhone SEOperating SystemWindows 10 Pro My Question or Issue When saving songs on my iPhone SE (On the latest iOS) songs do not sync accross at all. I have to log onto my PC at home and manually find all the songs I'...

  • Newbie
  •   Plan Premium Country Australia   Device iPhone SE Operating System Windows 10 Pro   My Question or Issue   When saving songs on my iPhone SE (On the latest iOS) son...
  • 146 Views
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  • 146 Views
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spotify error messages

Plan FreeFree/PremiumCountry Italy Device personal computer Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On my PC I installed for error Spoify Music which did no install itself becouse it was for Android sys...

  • Casual Listener
  • Plan Free Free/Premium Country Italy   Device personal computer   Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On my PC I in...
  • carfox
  • Casual Listener
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
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Musik spielt nicht mehr, springt nur noch durch

PlanPremiumCountryGermany Operating System(Windows 10) My Question or Issue Ich kann leider kaum bis gar kein Englisch. Seit dem letzten Windows 10 Update kann ich keine Musik mehr hören.Wie man in dem Video von mir sieht springen die Lieder nur noch...

  • Newbie
  • Plan Premium Country Germany  Operating System (Windows 10)   My Question or Issue  Ich kann leider kaum bis gar kein Englisch.   Seit dem letzten Windows 10 Update kann...
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  • 6 likes
  • 347 Views
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The library checkbox does not appear on songs when browsing artist page

PlanPremiumCountry BrazilOperating SystemWindows 10 My Question or IssueThe library checkbox does not appear on the songs when I browse the artist pages. This is not always the case but a big part of my library has this problem. It is quite annoying ...

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  • Music Fan
  • Plan Premium Country  Brazil Operating System Windows 10   My Question or Issue The library checkbox does not appear on the songs when I browse the artist pages. This is not always ...
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  • 165 Views
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[Desktop] Volume fluctuating

My Question or IssueMy volume spikes and lowers randomly. I have tried every single fix I have found posted here. Turned off auto-enhancements, turned off normalizing volume, tried normalizing volume with the loud setting, uninstalling & reinstalling...

  • Newbie
  • My Question or Issue My volume spikes and lowers randomly.  I have tried every single fix I have found posted here. Turned  off auto-enhancements, turned off normalizing volume, tried...
  • LlukKas
  • Composer
  • 1100 Views
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  • desktop volume
    volume
    Volume Control
    volume normalization
  • 1100 Views
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