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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2634 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158033 Views

83 replies

27 likes

  • 158033 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

156760 Views

297 replies

22 likes

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  • 297 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11597 Views

1 replies

6 likes

  • 11597 Views
  • 1 replies
  • 6 likes

History not showing all music played

PremiumUSWindows Windows 10I use a Samsung 8 phone and heard a song and played it multiple times from my Discover Weekly Playlist. I was dumb and forgot to add the song to my Liked List and the Discover Weekly updated today. I went on my desktop comp...

Visitor

Premium US Windows  Windows 10 I use a Samsung 8 phone and heard a song and played it multiple times from my Discover Weekly Playlist. I was dumb and forgot to add the song to my Liked List ...

xEddiex

Newbie

958 Views

1 replies

2 likes

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when i click a song a different one plays

PlanPremiumCountryU.S.ADeviceHP ENVYOperating SystemWindows 10 My Question or Issuesome of my songs are listed in a different order than they are on my other devices and when I click on a song it plays the song that is usually in that spot instead of...

Visitor

Plan Premium Country U.S.A Device HP ENVY Operating System Windows 10   My Question or Issue some of my songs are listed in a different order than they are on my other devices and when...

OneByBoo

Roadie

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
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Norton renew license even if i dont have it

PlanFreeCountrylithuaniaDeviceAsus TUF gaming fx504Operating SystemWindows 10 My Question or IssueI have this problem when i turn on my spotify in the top corner it says to renew Norton lisence now i dont own Norton never even installed it but it pop...

Newbie

Plan Free Country lithuania Device Asus TUF gaming fx504 Operating System Windows 10   My Question or Issue I have this problem when i turn on my spotify in the top corner it says to r...

tamasspotify

Visitor

628 Views

3 replies

1 likes

  • 628 Views
  • 3 replies
  • 1 likes

High CPU usage for 5-10 minutes after resume from Sleep - GetHandleVerifier

Version1.1.14.475.g566c8bebPlanPremiumCountryRomaniaDevicePCOperating SystemWindows 10 (1903) My Question or IssueHello. Sometimes after I resume my PC from sleep Spotify starts using very high CPU usage. I checked with ProcessExplorer and it seems t...

Newbie

Version 1.1.14.475.g566c8beb Plan Premium Country Romania Device PC Operating System Windows 10 (1903)   My Question or Issue Hello. Sometimes after I resume my PC from sleep Spotify...

761 Views

0 replies

3 likes

bug
CPU
technical
  • 761 Views
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Current song is indicated wrongly when playing randomly / shuffle

Operating System: Windows 10 When I click on the left bottom album cover, it indicates the wrong song - not the song which is playing. Usually, eg. if I play the "third" song since I have started to play the playlist, which is of course not the third...

Casual Listener

Operating System: Windows 10   When I click on the left bottom album cover, it indicates the wrong song - not the song which is playing.  Usually, eg. if I play the "third" song since I ...

Zyliant

Visitor

522 Views

1 replies

0 likes

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can't Spotify be better

I have Premium and a Macbook Pro with the latest OS. Number one, my Spotify app on this computer never works. When I open it, nothing loads. It's impossible to use. I've tried all the fixes on this site, and it doesn't work. So then I try to use it o...

Regular

I have Premium and a Macbook Pro with the latest OS.  Number one, my Spotify app on this computer never works.  When I open it, nothing loads.  It's impossible to use.  I've tried...

booradleytron

Regular

554 Views

1 replies

1 likes

  • 554 Views
  • 1 replies
  • 1 likes

Is it a way to ask Cortana to save the currently playing song to the library?

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueIs it a way to ask Cortana to save the currently playing song to the library? Button Save to your Liked Songs makes the same. It is very comfortable to use Spotify with Corata whi...

Newbie

Plan Premium Device Desktop Operating System Windows 10   My Question or Issue Is it a way to ask Cortana to save the currently playing song to the library? Button Save to your Liked Son...

369 Views

0 replies

0 likes

Cortana
Windows 10
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Spotify on my PC with Windows 10 does not work

I made the premium account for not more than a week, and after having used it on my personal cell phone, I tried to download it to my PC with Microsoft Store, downloaded it, connected but, if I clicked any music I was looking for and that he proposed...

Newbie

I made the premium account for not more than a week, and after having used it on my personal cell phone, I tried to download it to my PC with Microsoft Store, downloaded it, connected but, if I click...

359 Views

0 replies

0 likes

  • 359 Views
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Solved!! Window Pane Sizing: Friend Activity pane missing with 175% Scaling

PlanPremiumDevice1920x1080 DesktopOperating SystemWindows 10 (tested with Sizer 4.0) My Question or Issue With a resolution of 1920x1080 and 175% scaling, the Friend Activity pane does not display. Compromise by adjusting to 150% scaling.According to...

Casual Listener

Plan Premium Device 1920x1080 Desktop Operating System Windows 10 (tested with Sizer 4.0)   My Question or Issue  With a resolution of 1920x1080 and 175% scaling, the Friend Activit...

vedevese

Newbie

2976 Views

2 replies

0 likes

Friend Activity
Interface
pixels
scaling
viewport
window pane size
  • 2976 Views
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Solved!! All playlists are blank, and no songs will load.

PlanFree/PremiumCountryCanadaOperating SystemWindows 10 My Question or IssueI was having an issue where some songs were not loading and could not be added to playlists. I saw someone with a similar issue who fixed it by reinstalling spotif,y, but tha...

Casual Listener

Plan Free/Premium Country Canada Operating System Windows 10   My Question or Issue I was having an issue where some songs were not loading and could not be added to playlists. I saw som...

chinocasanova

Newbie

2356 Views

4 replies

1 likes

  • 2356 Views
  • 4 replies
  • 1 likes

Lowering volume in game when gunshots or explosions happen

Whenever a gunshot or explosion it automatically lowers it to fit the volume of the gunshot. It's very irritating please help

Visitor

Whenever a gunshot or explosion it automatically lowers it to fit the volume of the gunshot. It's very irritating please help

360 Views

0 replies

0 likes

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Number of Ads in Wrong Language

PlanFree/PremiumCountry United StatesDeviceWindows LaptopOperating SystemWindows 10 My Question or Issue I'm getting the majority of ads in Spanish suddenly. It seemed to begin about a week or so ago. Checked Country and language settings and IP, all...

Newbie

Plan Free/Premium Country  United States Device Windows Laptop Operating System Windows 10   My Question or Issue  I'm getting the majority of ads in Spanish suddenly.  ...

nonix81

Visitor

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
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Data error: track associated with the wrong artist

Web player via Windows 10 This song "Let Me Live"https://open.spotify.com/track/60IwrtqzU9PODPYwun7qQVhttps://open.spotify.com/album/4w71KNUbTq84rVzNF88aM6 seems to be attached to the wrong artist "Franny".The correct artist is Franny Arrietahttps://...

Casual Listener

Web player via Windows 10   This song "Let Me Live" https://open.spotify.com/track/60IwrtqzU9PODPYwun7qQV https://open.spotify.com/album/4w71KNUbTq84rVzNF88aM6   seems to be attached ...

380 Views

0 replies

0 likes

  • 380 Views
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after a while it automatically jumps back to Browse

PlanFreeCountryGermanyDeviceolder PCOperating SystemWindows XP My Question or IssueThe problem is that after a while it automatically jumps back to Browse no matter which menu item I clicked.Could it be that Spotify is automatically updated after a c...

Regular

Plan Free Country Germany Device older PC Operating System Windows XP   My Question or Issue The problem is that after a while it automatically jumps back to Browse no matter which men...

427 Views

0 replies

0 likes

  • 427 Views
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Play button is connected to wrong song

PlanFree/PremiumCountrySwedenDeviceWindows 10Operating SystemWindows 10 My Question or IssueWhen I'm clicking on this button song Lover is start to play, it was on the third place yesterday.

Visitor

Plan Free/Premium Country Sweden Device Windows 10 Operating System Windows 10   My Question or Issue When I'm clicking on this button song Lover is start to play, it was on the third ...

355 Views

0 replies

0 likes

Bug Windows
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Solved!! 5.1 Effect how to disable (5.1 Upmix disable)

Hi on the desktop app spofify seems to be expanding the sound to my center speaker and then reducing the sound in my left and right speaker. I want to use the Very High setting but have spofity only play in stereo and not apply any effects which soun...

Regular

Hi on the desktop app spofify seems to be expanding the sound to my center speaker and then reducing the sound in my left and right speaker. I want to use the Very High setting but have spofity only ...

nielrio

Gig Goer

4313 Views

3 replies

0 likes

5.1
  • 4313 Views
  • 3 replies
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Do local files count towards the end of year Spotify Wrapped "minutes streamed" counter?

PlanPremiumCountryCanadaDeviceiPhone 8 and Windows PCOperating SystemiOS 12, Windows 10 My Question or IssueSo, my family and I have a little bit of a compitetion every december to see who streamed the most music and I find it very interesting. But s...

Casual Listener

  Plan Premium Country Canada Device iPhone 8 and Windows PC Operating System iOS 12, Windows 10   My Question or Issue So, my family and I have a little bit of a compitetion eve...

OneByBoo

Roadie

4488 Views

1 replies

2 likes

  • 4488 Views
  • 1 replies
  • 2 likes

Superuser Contribution ERROR: Can't Post Playlist

Has anyone got this error before? It won't let me submit without pasting the link, but won't accept the link for some reason...? Please help if you can! From the screenshot below you can see it's clearly a Spotify link:

Gig Goer

Has anyone got this error before? It won't let me submit without pasting the link, but won't accept the link for some reason...?   Please help if you can! 🙂    From the screenshot...

Katerina

Spotify Legend

1381 Views

8 replies

0 likes

  • 1381 Views
  • 8 replies
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Unable to search offline on windows 8.1

PlanPremiumCountryCanadaDeviceHP Laptop Operating SystemWindows 8.1 My Question or IssueI am unable to search for songs when I am offline. I have several playlists downloaded for offline use, and they playback ok offline, however when I try and seach...

Visitor

Plan Premium Country Canada Device HP Laptop  Operating System Windows 8.1   My Question or Issue I am unable to search for songs when I am offline. I have several playlists dow...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
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