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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147054 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132180 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11088 Views

1 replies

6 likes

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missing podcasts on desktop

PlanPremiumCountryBelgiumDevicepcOperating Systemwin 10 My Question or IssueSome episodes of a podcast I'm listening are missing on desktop... the podcast is Distorsion and I have everything until december 2018, after that nothing...when I search for...

Casual Listener

Plan Premium Country Belgium Device pc Operating System win 10   My Question or Issue Some episodes of a podcast I'm listening are missing on desktop... the podcast is Distorsion and I...

OneByBoo

Roadie

400 Views

1 replies

0 likes

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Spotify crashes when I try to edit a playlist cover

PlanPremiumCountryFinlandDevice(Lenovo Yoga 710)Operating System(Windows 10) My Question or IssueWhen I click to edit the cover of a playlist the whole app closes. I tried reinstalling but it didn't fix the issue.

Visitor

  Plan Premium Country Finland Device (Lenovo Yoga 710) Operating System (Windows 10)   My Question or Issue When I click to edit the cover of a playlist the whole app closes. I ...

A_Musicophile

Community Legend

1406 Views

1 replies

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Albums disappearing from "Albums" tab

PlanPremiumCountryUKDeviceSamsung S9/PCOperating SystemAndroid orea/windows 10/web player My Question or IssueFor some reason the a lot of my albums have been removed from my library. They haven't bee removed from Spotify, just my library. This is a ...

Regular

Plan Premium Country UK Device Samsung S9/PC Operating System Android orea/windows 10/web player   My Question or Issue For some reason the a lot of my albums have been removed from my...

A_Musicophile

Community Legend

414 Views

1 replies

0 likes

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Spotify Installer does not open Windows Vista

PlanUnlimitedCountrySpainDevicePCOperating System(Windows vista) My Question or IssueI have accidentally unistalled spotify on my laptop. I have tried to download again the installer (also the offline version) but it doesn't open when double click on...

Casual Listener

Plan Unlimited Country Spain Device PC Operating System (Windows vista)   My Question or Issue I have accidentally unistalled spotify on my laptop. I have tried to download again the i...

ssmdt1

Casual Listener

6291 Views

4 replies

0 likes

spotify installer
windows vista
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Spotify Limiting Itself on Volume

PlanFree/PremiumCountryAustraliaOperating SystemWindows 10 My Question or IssueFor some unknown reason, Spotify is limiting itself on volume. I have every setting up high but for some reason it never reaches past 50%. How do I fix this?

Casual Listener

Plan Free/Premium Country Australia Operating System Windows 10   My Question or Issue For some unknown reason, Spotify is limiting itself on volume. I have every setting up high but for...

A_Musicophile

Community Legend

435 Views

1 replies

0 likes

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Solved!! Can't here voice track !

Hi all, Since this morning, on the windows desktop app, I can't hear anymore voice track for almost each music.I only hear the instrumental track and chorus track.It seems that's the main voice track has a very low sound. Is there a way to correct th...

Regular

Hi all,   Since this morning, on the windows desktop app, I can't hear anymore voice track for almost each music. I only hear the instrumental track and chorus track. It seems that's the mai...

JinxxTheRat

Visitor

21179 Views

10 replies

0 likes

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Solved!! Can't play song/ Unavailable

PlanFree/PremiumCountryPH DeviceComputer(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to play the song Kimi ni Todoke by Tomofumi Tanizawa, I searched and...

Newbie

Plan Free/Premium CountryPH   DeviceComputer (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating SystemWindows (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...

A_Musicophile

Community Legend

1452 Views

1 replies

0 likes

Anime Song
kimi ni todoke
tomofumi tanizawa
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Spotify starts automatically on desktop, in spite of being set NOT to. Recent problem

PlanFree/PremiumCountry DeviceDesktopOperating SystemWIN10My Question or IssueTwo days ago, Spotify began loading automatically on startup of my desktop. None of the settings on Spotify have been changed. The option for " "Open Spotify automatically....

Casual Listener

Plan Free/Premium Country   Device Desktop Operating System WIN10 My Question or Issue Two days ago, Spotify began loading automatically on startup of my desktop. None of the settings o...

Jollof

Composer

607 Views

5 replies

0 likes

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No dislike/don't play button on win10?

PlanFreeCountry DeviceDell Latitude E6410Operating SystemWindows 10 My Question or IssueThere appears to be absolutely no way to dislike or stop a song from playing in my daily mix on the windows 10 client. I've had a few songs I'd rather never hear ...

Newbie

Plan Free Country   Device Dell Latitude E6410 Operating System Windows 10   My Question or Issue There appears to be absolutely no way to dislike or stop a song from playing in m...

302 Views

0 replies

0 likes

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[ISSUE] Account ID Name Converted To Random Numbers [Post-Facebook Connect Reactivation]

PlanFreeCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 8.1 64-Bit, Spotify My Question or IssueAfter the reactivation of my Facebook connection to Spotify, my account username changed to random numbers (1112832207). If I log out, and lo...

Newbie

Plan Free Country United Kingdom Device Desktop PC Operating System Windows 8.1 64-Bit, Spotify   My Question or Issue After the reactivation of my Facebook connection to Spotify, my a...

274 Views

0 replies

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Solved!! Playlist partially downloaded

PlanFreeCountryUSDeviceHP Pavilion (Desktop)Operating SystemWindows 8.1 My Question or IssueI'm trying to play the contents of a playlist but from what it seems even when I click the download button and the green button appears on the left (indicatin...

Newbie

Plan Free Country US Device HP Pavilion (Desktop) Operating System Windows 8.1   My Question or Issue I'm trying to play the contents of a playlist but from what it seems even when I c...

Jollof

Composer

2874 Views

1 replies

0 likes

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Solved!! Blue Screen - DRIVER POWER STATE FAILURE

Everytime i try to start spotify in my windows 10 it suddenly stops and the screen freezes; a few minutes later a blue screen with the sign "DRIVER POWER STATE FAILURE" appears. How can i fix this problem? (it only occurs during spotify initializatio...

Casual Listener

Everytime i try to start spotify in my windows 10 it suddenly stops and the screen freezes; a few minutes later a blue screen with the sign "DRIVER POWER STATE FAILURE" appears. How can i fix this pr...

Andyking1in

Visitor

1967 Views

3 replies

0 likes

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Self playing track

I have a track that keeps playing itself when a completely different album. Typically, it starts after the first track of the album has been played. I have not selected it. The random track was played but this was weeks ago. Has anyone else experienc...

Gig Goer

I have a track that keeps playing itself when a completely different album. Typically, it starts after the first track of the album has been played.   I have not selected it. The random track ...

445 Views

0 replies

0 likes

self playing track
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My Spotify keeps connecting with other devices

CountryPolandDeviceHuawei P10 liteOperating System Windows 10 My Question or IssueFor about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also it connects with other devices, which are not even at my house. I can tell, b...

Newbie

Country Poland Device Huawei P10 lite Operating System  Windows 10   My Question or Issue For about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also ...

775 Views

0 replies

1 likes

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Solved!! Windows 10 App CPU Usage

PlanPremiumCountryUSADeviceWIndows 10 DesktopOperating SystemWindows 10 My Question or IssueSpotify app eats the CPU on a speedy new desktop machine. How do I reduce this? Spotify works fine on my little Android phone. Why is the Windows version such...

Casual Listener

Plan Premium Country USA Device WIndows 10 Desktop Operating System Windows 10   My Question or Issue Spotify app eats the CPU on a speedy new desktop machine.   How do I red...

rmfrench314

Casual Listener

1344 Views

2 replies

0 likes

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Songs are both added and not added to library

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemWindows 10MacOS Mojave (10.14) My Question or IssueI have songs that I have added into my library on the desktop previously, and then when searching the song or if it appears in suggested, it shows...

Casual Listener

Plan Premium Country USA   Device iPhone 6s Operating System Windows 10 MacOS Mojave (10.14)   My Question or Issue I have songs that I have added into my library on the desktop...

A_Musicophile

Community Legend

574 Views

3 replies

0 likes

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Superuser Contribution Continuously skipping

My desktop player on windows 10 is continuously skipping songs one second into the song. My account does not do this on iOS, web player or amazon alexa. I have tried to find answers through the community including uninstalling the windows app mulitpl...

Casual Listener

My desktop player on windows 10 is continuously skipping songs one second into the song. My account does not do this on iOS, web player or amazon alexa.  I have tried to find answers through ...

Peter

Spotify Legend

506 Views

2 replies

2 likes

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Superuser Contribution [BUG] Folder Playlist Random Play not random

PlanPremiumCountryCanadaOperating SystemWindows 10 My Question or IssueI'm playing the folder of my top 100 of each year, but the random is not random as double play in row. So if the song is found in each 3 playlist, it will play 3 times in a row...

Newbie

  Plan Premium Country Canada Operating System Windows 10   My Question or Issue I'm playing the folder of my top 100 of each year, but the random is not random as double play in r...

Peter

Spotify Legend

576 Views

1 replies

0 likes

Bug Playlist
Folder Playlist
Random shuffle
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Windows 10 Game Bar Doesn't work with Family Premium Account

PlanFree/PremiumCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 10 Home 1903 May Update My Question or IssueI have found what i suspect is a bug of sorts in the Spotify Widget for the Windows 10 Game Bar. When i'm logged into Spotify wit...

Casual Listener

Plan Free/Premium Country United Kingdom Device Desktop PC Operating System Windows 10 Home 1903 May Update   My Question or Issue I have found what i suspect is a bug of sorts in the ...

alec2dabreen

Casual Listener

3543 Views

3 replies

2 likes

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Solved!! My Spotify won't play songs after a couple of seconds

I have been using spotify for the past couple of years now at this point and this is the first issue that I have personally came accross. I have been using the basic windows spotify version but I am recently bought a subscripton for spotify. for some...

Casual Listener

I have been using spotify for the past couple of years now at this point and this is the first issue that I have personally came accross. I have been using the basic windows spotify version but I am ...

JustinRTodd

Casual Listener

1827 Views

2 replies

0 likes

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