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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Desktop overlay auto-enables when starting Spotify

Plan: PremiumDevice: PCOperating System Windows 10 Desktop overlay continues to auto-enable itself, even tho the slider is set to OFF.How log can it take you to fix this extreamly annying bug. COME ONE guys! Quick fix please!

  • Regular
  • Plan:  Premium Device: PC Operating System Windows 10   Desktop overlay continues to auto-enable itself, even tho the slider is set to OFF. How log can it take you to fi...
  • ha966
  • Casual Listener
  • 1621 Views
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  • bug
    Desktop overlay
    needs to be fixed
    PC
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Discover Weekly is empty

PlanFree/PremiumCountryBelgium DeviceAcer NitroOperating SystemWindows 10 My Question or Issue Hello,My discover weekly playlist is empty ! Normaly, it happend that Spotify don't give a new playlist if you didn't listen to enough music... But mine is...

  • Casual Listener
  • Plan Free/Premium Country Belgium   Device Acer Nitro Operating System Windows 10   My Question or Issue  Hello, My discover weekly playlist is empty ! Normaly, it happen...
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Whenever I create a new playlist from an album, a "2" always appears behind it. What can I do there

PlanPremiumCountry GermanyDeviceWindows Operating SystemWindows 10 My Question or IssueWenn ich eine neue Playlist von einem Album erstelle, erscheint dahinter immer eine "2". Was kann ich da tun? (German) Whenever I create a new playlist from an alb...

  • Music Fan
  •   Plan Premium Country  Germany Device Windows  Operating System Windows 10   My Question or Issue Wenn ich eine neue Playlist von einem Album erstelle, erscheint dahin...
  • Mantisentil
  • Community Legend
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IT blacklisted Spotify Desktop for Security Reasons

So, I work for this big Software Development company and last week I received a notice email where they asked me to remove blacklisted apps from my mac, it turns out that the app in question was Spotify and according to the company forums, all Deskto...

  • Music Fan
  • So, I work for this big Software Development company and last week I received a notice email where they asked me to remove blacklisted apps from my mac, it turns out that the app in question was Spot...
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Hamburger menu can be moved away from Spotify Window

PlanPremiumCountry NetherlandDeviceHP laptopOperating SystemWindows 10 October updateVersion1.0.93.244.g1e3a05e7 (Windows Store version)My Question or Issue The hamburger menu can be moved away to another screen. Reproduction scenario:Get the hamburg...

  • Casual Listener
  • Plan Premium Country  Netherland Device HP laptop Operating System Windows 10 October update Version 1.0.93.244.g1e3a05e7 (Windows Store version) My Question or Issue  The hambur...
  • Psyonity
  • Casual Listener
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Anti Virus shows Spotify_new.exe is a virus

I have run a scan on Windows 10 PC using Mcafee and it says it has found a trojan Spotify_new.exe. I have not downloaded any new exe file from Spotify and have been using it for many years. A virus scan last month did not show this trojan. Anyone els...

  • Newbie
  •   I have run a scan on Windows 10 PC using Mcafee and it says it has found a trojan Spotify_new.exe.  I have not downloaded any new exe file from Spotify and have been using it for many ye...
  • DennyEMufc
  • Roadie
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Hey spotify, how about you fix this (for the nth. time)

PlanPremiumCountryUruguay DeviceWindows DesktopOperating SystemWindows 10. Creators Update 1803 Build 17134.407 My Question or Issue Could you fix that annoying overlay with the keys? I tried everything, uninstalling, cleaning registry, enabled, disa...

  • Regular
  • Plan Premium Country Uruguay  Device Windows Desktop Operating System Windows 10. Creators Update 1803 Build 17134.407   My Question or Issue  Could you fix that annoying ove...
  • Mantisentil
  • Community Legend
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Superuser Contribution a firewall may not let you login update your fire does not let me enter with facebook

Mi pregunta o problema Hello I have a problem in the Spoty PC application every time I press login with facebook nothing happens, I can not enter, but if I enter a normal account, if you enter, help me. My premium account is on my facebook

  • Newbie
  •     Mi pregunta o problema   Hello I have a problem in the Spoty PC application every time I press login with facebook nothing happens, I can not enter, but if I enter a normal ac...
  • Guido
  • Spotify Legend
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  • 156 Views
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Superuser Contribution My playlist is not sorted for other people

PlanPremiumCountry NetherlandsDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When other people view my playlist, they always see it sorted from oldest to newest. I personally have sorted my playlist from ne...

  • Newbie
  • Plan Premium Country  Netherlands Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When other people view my playlist...
  • Guido
  • Spotify Legend
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Superuser Contribution Option to create radio for 'songs' in library?

You can create a 'radio' option for every playlist/artist but it is impossible to create a radio for your saved songs. Will this eventually be possible? Am I missing something? Many thanks!

  • Regular
  •    You can create a 'radio' option for every playlist/artist but it is impossible to create a radio for your saved songs. Will this eventually be possible? Am I missing something? Many tha...
  • Guido
  • Spotify Legend
  • 192 Views
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Songs Skip on Web Player and Android

PlanPremiumCountry USADevice(Samsung Galaxy S6)Operating System(Windows 10, and android) My Question or Issue I have posted about this and only one answer received and never a follow up. I have done evrything told here as to clear cache delete and re...

  • Casual Listener
  • Plan Premium Country  USA Device (Samsung Galaxy S6) Operating System (Windows 10, and android)   My Question or Issue  I have posted about this and only one answer received ...
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  • skipping
    SONGS SKIP
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Solved!! Switching to Spotify

Hello, I'm using a PC with Windows 10 installed. Here's my question: For the longest time, the way I've been discovering music is just coming across a random song and downloading the discography of the said group, after eliminating the songs I didn't...

  • Newbie
  •   Hello,   I'm using a PC with Windows 10 installed. Here's my question:   For the longest time, the way I've been discovering music is just coming across a random song and downlo...
  • Mantisentil
  • Community Legend
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[Desktop] Fix Desktop Overlay

The option to turn off the desktop overlay does not work correctly. It will turn off the overlay for the duration of the app being open but when the app is closed out and later reopened the overlay returns even though in settings it is still switched...

  • Casual Listener
  • The option to turn off the desktop overlay does not work correctly.  It will turn off the overlay for the duration of the app being open but when the app is closed out and later reopened the ove...
  • Smaerdmuipo
  • Casual Listener
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  • Desktop
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Spotify doesn't remember last song i played and deletes the queue

PlanPremiumCountry NetherlandsOperating SystemWindows 10 My Question or IssueWhen I shut down and re-open spotify after listening to some songs it doesn't remember where I was the last time I used spotify, instead of that it just goes to a blank queu...

  • Newbie
  • Plan Premium Country  Netherlands Operating System Windows 10   My Question or Issue When I shut down and re-open spotify after listening to some songs it doesn't remember where I w...
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"Spotify can't play this right now. If you have this file on your computer you can import it"

PlanPremium DeviceDesktopOperating SystemWindows 7 Ultimate This is driving me beyond insane. Absolutely nothing can play.Please help. EDIT: It was an EQ software. My issue is fixed now.

  • Casual Listener
  • Plan Premium  Device Desktop Operating System Windows 7 Ultimate   This is driving me beyond insane. Absolutely nothing can play. Please help.   EDIT: It was an EQ software.&...
  • tsukumawa
  • Casual Listener
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Spotify exit by itself

PlanPremiumCountryChina, Hong Kong Operating SystemWindows 10 My Question or Issue When l view Spotify pages, Spotify will close by itself after a few minutes or even quicker, however, if l minimize the window, spotify won't close, l have tried reins...

  • Newbie
  • Plan Premium Country China, Hong Kong  Operating System Windows 10   My Question or Issue  When l view Spotify pages, Spotify will close by itself after a few minutes&nbsp...
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Delate from my local files songs from Spotify

i have delate from my local file in my computer some songs, but this still appearing in the spotify local songs, i want to know how i can delate this songs in spotify if Im not using them any more.PlanPremiumCountryMexico DeviceWindows 8Operating Sys...

  • Newbie
  • i have delate from my local file in my computer some songs, but this still appearing in the spotify local songs, i want to know how i can delate this songs in spotify if Im not using them any more. ...
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Not able to play specific playlist

PlanFreeCountryPoland DevicePCOperating SystemWindows 7 My Question or Issue I have an issue with just one playlist (And that's why we drink - podcast). Other playlists either created by me or taken from the main page do work. This playlists plays on...

  • Casual Listener
  • Plan Free Country Poland   Device PC Operating System Windows 7   My Question or Issue  I have an issue with just one playlist (And that's why we drink - podcast). Other pla...
  • Pyromacja
  • Casual Listener
  • 126 Views
  • 1 replies
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  • 126 Views
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Spotify web player black screen

PlanPremiumCountryUS DeviceLaptopOperating SystemWindows Spotify web player not working (black screen) on all browsers. Chrome, IE..it's been like this for 2 weeks. Tried logging out of all devices, clearing cache, uninstalled chrome. Idk what to do

  • Casual Listener
  • Plan Premium Country US   Device Laptop Operating System Windows   Spotify web player not working (black screen) on all browsers. Chrome, IE..it's been like this for 2 weeks. Trie...
  • Keanu_C
  • Spotify Star
  • 534 Views
  • 1 replies
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  • 534 Views
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Activity feed future

PlanPremiumCountryCzechia My Question or IssueHi, what are the plans for the activity feed in Spotify? Is it getting any improvements? Is it going away in the future? It's a great way to discover new music and it would be sad to see it removed.

  • Newbie
  • Plan Premium Country Czechia    My Question or Issue Hi, what are the plans for the activity feed in Spotify? Is it getting any improvements? Is it going away in the fu...
  • Keanu_C
  • Spotify Star
  • 103 Views
  • 1 replies
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  • 103 Views
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