Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...
meahtenoha
Why do I get such an error??PlanPremiumCountryTurkey Operating SystemWindows 10
I've had this issue for a while now.Whenever I load up spotify, no music shows up in my playlist on the desktop app.Even when I try to play music, it comes up highlighted green like it's playing, but it just doesn't play. On the web player, I can see...
Plan: FreeCountry: ItalyDevice: PC DekstopOperating System: Windows 10Yesterday i download the desktop version of spotify. When i logged in i canno't find any kind of music or my playlist.I attach 2 screenshot, one of a playlsit i usally use and one ...
I actually haven't checked on other devices, but on my pc at least, songs and even podcasts won't play at all, at the bottom where you'd normally see the track playing with the picture to the left, it's just like the default image, the bar doesn't mo...
PlanFreeCountry USOperating SystemWindows 10My Question or Issue Every time I check my spotify when my sister is playing music in her room I notice that my account is syncing up with her roku and I even get stuck with her songs and playlists in my ac...
Plan: PremiumCountry: USDevice: HP Laptop ProBookOperating System: Windows 10 My Question or IssueSpotify web player only plays songs for 9 seconds and then skips to the next. Or, it will rapidly skip songs before playing them. This is occurring on C...
PlanPremiumCountry SpainDeviceLenovo ideapad 300-15ISKOperating SystemWindows 10My Question or Issue Whenever I try to play any playlist, the songs in it won't be shown, and if I search them (for instance, an album) and try to play them, they won't b...
PlanFreeCountry BrazilDeviceNotebookOperating SystemWindows 10 My Question or Issue Basically some songs just don't play and show a image like this and It's happens with a lot of songs.
PlanPremiumCountry DenmarkDeviceDesktop PCOperating SystemWindows 10 My Question or Issue My spotify has been doing this lately i have tried everything nothing seems to work, reinstalled spotify, tried looking into all the other posts about this, and...
PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue When speakers are configured to 3.1 in Windows 10 sound control panel, Spotify will not play any audio and displays "Spotify can't play this right now." when any song is se...
My Question or IssueHello! My saved albums don't sync between spotify on my phone, and spotify on my computer. The weird thing is that the playlists are synced, just not saved albums. What can I do to solve this? I've tried going in to offline mode o...
PlanPremiumCountry GermanyDevicePCOperating SystemWindows 10 My Question or Issue How can i add the actual played song (at the bottom of the app) to a playlist without search it in all songs in the upper window?
PlanPremiumCountry United StatesDeviceWindows 10Operating SystemWindows 10 My Question or Issue Lately every time I create a radio station from a song or artist or whatever, it takes me to what is actually a playlist. As a result, I cannot mark the s...
PlanPremiumCountry Device(PCOperating System(Windows 7) My Question or Issue For the last year, spotify has been causing (or is most likely the cause of) crashes that make my screen go grey, then black. In that time, I can not access the pc. This is ...
Die Suche geht in Spotify nicht mehr seit 10 Tagen !! Desktop - Win 8.1 - Suche geht NICHT!!
Using PC version on Windows 10 I've made a playlist and want to build it out. After searching for a song I rightclick on it and add it to my playlist and also my favorite songs. I then go to the playlist and/or my favorite songs and the song does not...
PlanPremiumCountry TurkeyDevicePCOperating SystemWindows 10 My Question or IssueMost songs can't played on desktop app. Also some of the spotify playlist's has no song in them even tho I can play them on Mobile. I can see the songs on Web browsers bu...
PlanPremiumCountry GermanyDevicePC + MobileOperating SystemWindows 10 + Android Pie My Question or Issue I am usually listening to metal artists, like Amon Amarth, Rammstein, Iced Earth, Dimmu Borgir, Behemoth, etc but totally unrelated playlists kee...
PlanFreeOperating SystemWindows 10 I cant load ANYTHING. It gives me a "go to browse" option if I look into my songs, no songs even appear whenever I open a playlist, and whenever I try to play a song from my daily mixes, it will not load. I have tri...
PlanPremiumCountry Czech RepublicDevicePCOperating SystemWindows 10 My Question or Issue I've read on the help site to click on Radio and then Create New Station, but when i click on Radio either on windows or andriod all i see there is "Recommended ...