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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39252 Views
  • 75 replies
  • 26 likes
  • 39252 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67330 Views
  • 265 replies
  • 21 likes
  • 67330 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4704 Views
  • 1 replies
  • 6 likes
  • 4704 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144692 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144692 Views
  • 0 replies
  • 26 likes

Problems with Your Library

PlanPremiumCountrySpainDevice(Samsung Galaxy S6, HP 255 G3)Operating System(Android 7.0, Windows 10,)My Question or IssueSince the last update with the new library, I find very annoying that every time that I save an album and then delete it, its son...

  • Newbie
  • Plan Premium Country Spain Device (Samsung Galaxy S6, HP 255 G3) Operating System (Android 7.0, Windows 10,) My Question or Issue Since the last update with the new library, I find very anno...
  • 267 Views
  • 0 replies
  • 1 likes
  • Other
  • 267 Views
  • 0 replies
  • 1 likes

Did they get rid of saving entire albums at a time on pc?

PlanFree Operating SystemWindows 10 My Question or IssueI used to be able to save entire albums at a time by clicking on the heart under the album information and now I have to save the entire album manually. Did they get rid of album saving for no r...

  • Newbie
  • Plan Free   Operating System Windows 10   My Question or Issue I used to be able to save entire albums at a time by clicking on the heart under the album information and now I have t...
  • 268 Views
  • 0 replies
  • 1 likes
  • 268 Views
  • 0 replies
  • 1 likes

Select Default Sound Device PC

I'm trying to change the default sound device for the spotify desktop application. It seems whatever recent update you pushed removed our ability to do that. I've tried using --enable-audio-graph at the end of the shortcut, that doesn'twork.I've trie...

  • Newbie
  • I'm trying to change the default sound device for the spotify desktop application. It seems whatever recent update you pushed removed our ability to do that.  I've tried using --enable-a...
  • 342 Views
  • 0 replies
  • 1 likes
  • 342 Views
  • 0 replies
  • 1 likes

Can't download Spotify desktop version

PlanFreeCountryUSA Operating SystemW10 My Question or IssueHi. So recently I downloaded the spotify desktop version from the site and it was downloading until it said "Migrating Data", and after that it automatically downloaded the Windows store vers...

  • Casual Listener
  • Plan Free Country USA     Operating System W10   My Question or Issue Hi. So recently I downloaded the spotify desktop version from the site and it was downloading until...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Back to having Add To Playlist errors

Plan: FreeCountry: USADevice: Desktop via Chromium 77.0.3832.0 / Opera 63.0.3353.0 / IE 11.0.9600.19377Operating System: Windows 7 x64My Question or Issue:Early this morning, Spotify reset its sign-in cookie, and thereafter has given me nothing but t...

  • Newbie
  • Plan: Free Country: USA Device: Desktop via Chromium 77.0.3832.0 / Opera 63.0.3353.0 / IE 11.0.9600.19377 Operating System: Windows 7 x64 My Question or Issue: Ea...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Artist Display

I'm using Premium on a laptop and when I fired up the laptop today my alphabetical list of artists has disappeared and been replaced by a screen telling me my favourite artists will appear here or giving me the option to browse. The songs I have like...

  • Casual Listener
  • I'm using Premium on a laptop and when I fired up the laptop today my alphabetical list of artists has disappeared and been replaced by a screen telling me my favourite artists will appear here or gi...
  • Lost_Johnny
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution URI isn't workintg for Spotify Exchange.

PlanPremiumCountryBelgiumOperating SystemWindows 10 My Question or IssueI would like to share my playlist on Spotify Exchange but I can't seem to be able to post it. I always get the following error:"You must include a Spotify Playlist URI/link to cr...

  • Casual Listener
  •   Plan Premium Country Belgium Operating System Windows 10   My Question or Issue I would like to share my playlist on Spotify Exchange but I can't seem to be able to post it.&nbsp...
  • sedmi
  • Casual Listener
  • 965 Views
  • 3 replies
  • 0 likes
  • 965 Views
  • 3 replies
  • 0 likes

control volume specifically for spotify when minimized to tray

Is there a way to control only spotify volume when it is in the system tray? because from all i know it only changes MASTER volume.

  • Newbie
  • Is there a way to control only spotify volume when it is in the system tray? because from all i know it only changes MASTER volume.
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

I just want to go back to being able to save an album and have it appear in my Songs

Please, it's so annoying now. I just wanna save songs and albums and have them appear in the Songs section again. What was wrong with it before?

  • Newbie
  • Please, it's so annoying now. I just wanna save songs and albums and have them appear in the Songs section again. What was wrong with it before?
  • 257 Views
  • 0 replies
  • 1 likes
  • 257 Views
  • 0 replies
  • 1 likes

Library only shows full albums

PlanPremiumCountryArgentina My Question or IssueIn the latest update we can only see full albums in our library, meaning the albums of which I had only saved a couple of songs have disappeared. What is the point of saving stuff in your library if you...

  • Casual Listener
  • Plan Premium Country Argentina   My Question or Issue In the latest update we can only see full albums in our library, meaning the albums of which I had only saved a couple of songs have d...
  • c9-a0_hduxjw5
  • Casual Listener
  • 1852 Views
  • 6 replies
  • 10 likes
  • 1852 Views
  • 6 replies
  • 10 likes

fix the sync issues for goodness sakes! Im so sick of my songs not updating on desktop.

PlanPremiumCountryUnited KingdomDeviceDesktop PC (Windows 10 64Bit) My Question or IssueFirst of all, fix the sync issues with the songs. Constantly, everyday i have to reinstall to get my newly saved songs to show up. Its getting so stupid. also why...

  • Newbie
  •   Plan Premium Country United Kingdom Device Desktop PC (Windows 10 64Bit)     My Question or Issue First of all, fix the sync issues with the songs. Constantly, everyday i h...
  • 270 Views
  • 0 replies
  • 6 likes
  • 270 Views
  • 0 replies
  • 6 likes

Can't play any music

CountryFranceDeviceMSI HP62VR 7RF Leopard ProOperating SystemWindows 10 My Question or IssueThe title says it all. I can't play any music on spotify PC. It works perfectly on mobile but on pc the icon will just become gray with the title of the music...

  • Newbie
  • Country France Device MSI HP62VR 7RF Leopard Pro Operating System Windows 10   My Question or Issue The title says it all. I can't play any music on spotify PC. It works perfectly on mob...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Playlist track lengths are wrong

PlanPremiumCountryCanadaDeviceDesktop (multiple)Operating SystemWindows 7 My Question or IssueSpotify version 1.1.9.383.g9f48828e.The track lengths shown in a playlist can vary widely from the actual length when the track is played. For example, I no...

  • Newbie
  • Plan Premium Country Canada Device Desktop (multiple) Operating System Windows 7   My Question or Issue Spotify version 1.1.9.383.g9f48828e. The track lengths shown in a playlist can ...
  • Sebasty
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Absence of "Local Files" under the Your Library tab

PlanFree/PremiumCountryUSADevicePersonal ComputerOperating SystemWindows 8.2(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince I cannot get the folks at Spotify to answer my questions or address my issue, I'll put it out in the communi...

  • Newbie
  • Plan Free/Premium Country USA Device Personal Computer Operating System Windows 8.2 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since I cannot get the folks at...
  • Sebasty
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Can add to my family account

I tried posting this earlier, wouldnt let me. Got work phone, made seperate account and added to family, got booted of the family plan. What?

  • Casual Listener
  • I tried posting this earlier, wouldnt let me.   Got work phone, made seperate account and added to family, got booted of the family plan.   What?
  • ERICWERKTELEFOO
  • Casual Listener
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
  • 366 Views
  • 1 replies
  • 0 likes

Death SD card and storage.

My question is: is it possible to store music on the sd card, damage it? I say this because I have lost an SD, the cell phone does not recognize me, the PC does, but it does not allow me to modify it, I can not format it, nor at a low level, and I ca...

  • Newbie
  • My question is: is it possible to store music on the sd card, damage it? I say this because I have lost an SD, the cell phone does not recognize me, the PC does, but it does not allow me to modify it...
  • 694 Views
  • 0 replies
  • 3 likes
  • Other
  • 694 Views
  • 0 replies
  • 3 likes

the program reacts hard

PlanPremiumCountry DevicePhone 7Operating SystemWindows 10 My Question or Issuethe program reacts hard updated pls!https://turkce.cevirsozluk.com/

  • Regular
  • Plan Premium Country   Device Phone 7 Operating System Windows 10   My Question or Issue the program reacts hard updated pls! https://turkce.cevirsozluk.com/
  • n3ujx
  • Regular
  • 370 Views
  • 4 replies
  • 0 likes
  • 370 Views
  • 4 replies
  • 0 likes

Data use when playing saved music via sonos

Windows 10 and Linux Mint 19.1. Spotify premium If I save music in Spotify and then play that music via Sonos, is there any saving of download data? In other words is the music downloaded to my local device again before playing? I notice my data use ...

  • Casual Listener
  • Windows 10 and Linux Mint 19.1. Spotify premium If I save music in Spotify and then play that music via Sonos, is there any saving of download data? In other words is the music downloaded to my local...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Can't play anything

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueEvery song that i click on will not play and all of my saved songs except for one are gone on the desktop application. Every one of my playlists are empty as well. ...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue Every song that i click on will not play and all of my saved songs except for one are go...
  • RaikkuS
  • Newbie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Can't play music from album list while offline

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Home My Question or IssueSince up to a few days ago, while offline, I used to be able to go the the Albums section in the Spotify application and play my music. Yesterday, I wasn't able to play ...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 Home   My Question or Issue Since up to a few days ago, while offline, I used to be able to go the the Albums section in ...
  • Sevey13
  • Casual Listener
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes